Dispute Management

Knowledge Sharing Session-

Dispute Management –FSCM

Functionality

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FSCM: SAP Dispute Management

SAP Dispute Management enables you to resolve customer disputes

over receivables most effectively. Fully integrated with SAP financial

management applications, It helps to improve the tracking and

processing of short payments ,streamlines the account receivable

processes and enhances customer’s relationships.

Overview :FI-AR Dispute Resolution

SAP Dispute Management enables cross-department dispute resolution and streamlines the entire dispute management process.

A/R clerk responsible for processing of incoming payments & any dispute cases

Accounts Manager helps to solve the dispute case by contacting the customer

Biller Customer

Purchase Manager helps to clarify the dispute case

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Need: Why Dispute Management?Need: Why Dispute Management?

To Improve collections and reduce days sales outstanding (DSO), every company must frequently investigate into their open account receivables from its customers. In many industries customers reduce bill payment amounts or fail to pay bills at all.

Often companies use manual processing to handle their dispute cases which involved separate resource/resources deployment, time consuming factor, expensive and also may delay the resolution to dispute cases .

There is way to optimize the account receivables and collection processes in your financial supply chain with SAP Dispute Management application, a part of mySAP ERP Financial solutions.

To Improve collections and reduce days sales outstanding (DSO), every company must frequently investigate into their open account receivables from its customers. In many industries customers reduce bill payment amounts or fail to pay bills at all.

Often companies use manual processing to handle their dispute cases which involved separate resource/resources deployment, time consuming factor, expensive and also may delay the resolution to dispute cases .

There is way to optimize the account receivables and collection processes in your financial supply chain with SAP Dispute Management application, a part of mySAP ERP Financial solutions.

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Benefits:Benefits:

•Accelerate customer collection and resolve late payment issues.

•Eliminates voice mail, faxes, spreadsheets to resolve ,track and settle account receivables payments.

•Improving the processes for dispute resolution and improve cash flow

•Dispute Management application is designed to work as an extension to SAP software platform of financial –supply –chain management capabilities of mySAP ERP Financials

•Powered by SAP Netweaver . Helps companies to align IT with their business .It allows companies to obtain more business value from existing IT investments and deploy a service oriented architecture.

•Accelerate customer collection and resolve late payment issues.

•Eliminates voice mail, faxes, spreadsheets to resolve ,track and settle account receivables payments.

•Improving the processes for dispute resolution and improve cash flow

•Dispute Management application is designed to work as an extension to SAP software platform of financial –supply –chain management capabilities of mySAP ERP Financials

•Powered by SAP Netweaver . Helps companies to align IT with their business .It allows companies to obtain more business value from existing IT investments and deploy a service oriented architecture.

Process :

Customer Contact – Information about the disputed invoice

Dispute Case

Promise To Pay

Incoming Payment

Write Off

End to End Process –SAP Tutor

Logistics Credit ManagementDispute /

Collections

e

Blocked Sales Order

Delivery

Clarify Dispute Case

Release order for delivery

Credit Management

Release blocked order

Dispute details, optional email or workflow

Dispute Case

Customer ContactCustomer Contact

Dispute CaseDispute Case

Promise to PayPromise to Pay

Incoming paymentIncoming payment

Write OffWrite Off

Flexible Credit Check to reduce Financial Risk

Customers open items, Disputes and given / broken payment promises easily available

Information about disputed invoices can be saved during customer contact. Dispute Management optimizes the clarification of these disputes.

Promise to pay information can be saved and followed up by the system

Well prepared customer contact and follow up allow faster and better credit decision and reduces the disturbance in the delivery process

Automatic update of Dispute / Collections information from accounting transactions

Optimized flow of information between different departments (email, workflow etc) to clarify Disputes

Automatic write off of open amounts after approval

Credit Transaction

Credit Management

Business Benefits

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ConfigurationConfiguration

Customizing Steps

1. Create a Case Record Model

Customizing Steps

1. Create a Case Record Model

The case record model identifies the types of objects that can be related to a case: financial documents, customer or vendor master data, etc. It also has a logical structure that groups the objects.

The case record model identifies the types of objects that can be related to a case: financial documents, customer or vendor master data, etc. It also has a logical structure that groups the objects.

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Customizing Steps

2.Create a Attribute Profile and Value for Attribute “Escalation Reason”

Customizing Steps

2.Create a Attribute Profile and Value for Attribute “Escalation Reason”

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Customizing Steps

3. Assign Escalation Reasons to an Attribute Profile

Customizing Steps

3. Assign Escalation Reasons to an Attribute Profile

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Customizing Steps

4. Create Profile for Case Search

Customizing Steps

4. Create Profile for Case Search

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Customizing Steps

5. Create Text Profile

Customizing Steps

5. Create Text Profile

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Customizing Steps

6. Create Status Profile

Customizing Steps

6. Create Status Profile

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Customizing Steps

7. Define and Configure Actions

Customizing Steps

7. Define and Configure Actions

In this IMG activity, you define the case types for SAP Dispute Management. The case type is the central property of a dispute case. It groups the various Customizing settings (for example, attribute profile and status profile). When you create a case, you first have to specify a case type.

In this IMG activity, you define the case types for SAP Dispute Management. The case type is the central property of a dispute case. It groups the various Customizing settings (for example, attribute profile and status profile). When you create a case, you first have to specify a case type.

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Customizing Steps

8. Define Case Type

Customizing Steps

8. Define Case Type

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Customizing Steps

9. Define Values for Attribute “Category” & Create Values for Attribute “Reason”

Customizing Steps

9. Define Values for Attribute “Category” & Create Values for Attribute “Reason”

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Customizing Steps

10. Define Derivation of Element Type

Customizing Steps

10. Define Derivation of Element Type

The integration to accounting adds automatic links to SAP business objects to the dispute case in different processes The integration to accounting adds automatic links to SAP business objects to the dispute case in different processes

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Customizing Steps

10. Define Automatic Status Change

Customizing Steps

10. Define Automatic Status Change

Here, for each case type, you define status that are set in the dispute case by the process integration if the dispute case is automatically closed, automatically written off, or automatically reopened.

Here, for each case type, you define status that are set in the dispute case by the process integration if the dispute case is automatically closed, automatically written off, or automatically reopened.

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Customizing Steps

11. Define Default Values for Creation of Dispute Cases

Customizing Steps

11. Define Default Values for Creation of Dispute Cases

In this section you can configure default values for the attributes on the dialog screen for creating a dispute case in Financial Accounting processes. In addition,basic values for creating a dispute case (case type and category) that are not readyfor input on the dialog screen are derived

In this section you can configure default values for the attributes on the dialog screen for creating a dispute case in Financial Accounting processes. In addition,basic values for creating a dispute case (case type and category) that are not readyfor input on the dialog screen are derived

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Customizing Steps

11. Activate Process Integration for SAP Dispute Management

Customizing Steps

11. Activate Process Integration for SAP Dispute Management

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Customizing Steps

12.Clearing Procedure in Accounting Configuration

Customizing Steps

12.Clearing Procedure in Accounting Configuration

Dispute Management

Documents

Transcript of Dispute Management