Cognitive Disparities: What Role in Creating Health Disparities?
Disparities Registration Questions Effective Date 07/09/2007.
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Transcript of Disparities Registration Questions Effective Date 07/09/2007.
![Page 1: Disparities Registration Questions Effective Date 07/09/2007.](https://reader030.fdocuments.in/reader030/viewer/2022032805/56649efa5503460f94c0bd63/html5/thumbnails/1.jpg)
Disparities Registration Questions
Effective Date 07/09/2007
![Page 2: Disparities Registration Questions Effective Date 07/09/2007.](https://reader030.fdocuments.in/reader030/viewer/2022032805/56649efa5503460f94c0bd63/html5/thumbnails/2.jpg)
Agenda• Background to Health Disparities
• CCC Questions and Responses
• Scripting
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Training ObjectivesStaff should be able to:• Explain to patients the importance of collecting
health disparities data • Phrase disparities interview questions according to
designated scripts for language, race/ethnicity, education (also for religion and next of kin)
• Appropriately respond to patient questions or objections to health disparities questions
• Select choices in CCC that best represent the patient’s answer to health disparities questions
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Health Disparities • Causes
• Examples
• Data Collection– Race/Ethnicity
– Language
– Highest Level and Country of Education
• Data Use
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CCC Changes• Re-ordered questions
• Added introductory statement
• Added highest education and location
• Re-phrased language question
• Removed translator field in the registration form
• Added second next of kin question for all
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CCC Systems Affected• OPD Registration• Admit Fiscal• Inpatient Admitting• Emergency Department• Fetal Monitoring• OR Scheduling• Satellite OB• Appointment Scheduling
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CCC ChangesAdded Introductory Statement
Race/ Ethnicity
Moved Religion
Added Education ?’s
Re-phrased Language Question
Added 2nd Next of Kin
![Page 8: Disparities Registration Questions Effective Date 07/09/2007.](https://reader030.fdocuments.in/reader030/viewer/2022032805/56649efa5503460f94c0bd63/html5/thumbnails/8.jpg)
When to Ask Questions• Every full registration for a new patient
• Full re-registration if the question was not previously answered
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Introductory Statement
Script: The next few questions are voluntary and confidential and are meant to ensure everyone gets the best care regardless of background.
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Race/Ethnic
Script: Which of the following best describes your race or ethnicity: American Indian, Asian, Black, Hispanic, Middle Eastern, White or Multiple Race/Ethnicity? If patient selects a race, read the CCC options available for that race.
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Race/Ethnic Options
This is only a sample of options. There are more.
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Religion
Script: Would you care to state your religious affiliation?
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Education Level
Script: What is the highest education you completed so far?
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Education Country
Script: Where did you reach your highest level of education so far?
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Language
Script: In what language do you wish to discuss health related concerns?
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Next of Kin 1
Script: Who do you want to list as your next of kin?
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Next of Kin 2
Script: Who else would you like to list as your next of kin?
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General Response• Patient declined to answer
• Patient unavailable to answer
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General Objections
The patient thinks the answers are obvious….
If the patient refuses to answer one of the questions…
If the patient still refuses….
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Conclusion• Collecting health disparities information
is important to the care of our patients.
• Using provided scripting ensures the collection of high quality data.
• Changes are effective 07/09/2007.