Discovery System v5: Presentation for PO …...Overview of Module 5 of Process Orchestration...

Process Orchestration Module 5: Process Analytics

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Process Orchestration Experience Workshop How to flexibly act on changing business needs

Process

Innovation

Process

Orchestration

Business Rules

Management

Service

Simplification

Process

Analytics


Agenda

1. Fundamentals

2. Different Flavors of Process Analytics

3. Introducing the exercise

4. Summary


Intelligent Processes and Insight-Driven Agility

Process Participants

demand for…

Process Owners

want to…

increase enterprise value

reduce total-cost-of-processes

optimize process performance

intelligent user experience

decision-making support

improved productivity



Key issues regarding process insights


demand for…

Process Owners

want to…

Process Intelligence Obstacles

Disparate systems and processes

No end-to-end process data

Operational Barriers

Lack of integrated analytical knowledge

Decisions based on limited insights









Key benefits with process analytics

Operational Insights

Embedded, actionable analytics

Context aware decisions

End-to-End Business Process

Management Intelligence

Process automation, events, alerts

Detailed process transparency


demand for…

Process Owners

want to…








Analytical Dimensions

Classical Process BI vs. Process Oriented BI

Content

Process result key figures

Process execution key figures

Time

Reflecting the Past / Predicting the Future (Simulation)

Acting on the Present

Process Analysis

Structural Analysis (typical executed paths and exceptions in a process model)

Process key figures (time, costs, quality)

Implementations

BI about processes

For strategically decisions (based on the analysis and improvement of process KPIs)

For operational decisions (based on the continuous monitoring of process KPIs and exceptions in real-

time)

BI within processes

Interactive steps containing dashboards/reports for decision driving

Automated steps invoking analytical services


Typical Process Key Figures

Times

Lead time

Processing time

Lead time/processing time ratio

In-time delivery vs. delayed delivery

Quality

First Pass Yields

Error rate

Complaint rate

Return rate

Costs

Error costs

Testing costs

Productivity


Agenda

1. Fundamentals



4. Summary


SAP NetWeaver CE and BI from SAP Gain Insight Within and About Processes

Provide relevant analysis within

a process instance to support decision making

Provide relevant reports about the process in

general to optimize its performance

Process

participants

Process

owner

* Note: Out-of-the box extractors available for SAP NetWeaver Business Warehouse (BW)


Enhanced process reporting capabilities

Process Reporting for composite business processes via

Explicit reporting activities as part of the process model

Rapid dashboard development via Visual Composer

SAP NetWeaver BW integration

Reporting activities embedded in business process

context

Pre-delivered data extractors for

SAP NetWeaver BW


Process Analytics Common Use Cases

SAP Solution

Real-time analysis & actionable intelligence

Visualizes the state of a business process executed in real-

time: currently open processes, open steps, pending SLAs and

other KPIs

Example: monitor budget (plan/actual) value along its allocation

process decision-support for approval steps

Example: measure on-time shipping performance of suppliers

automate exceptions in KPI thru analytical service

Ex-post analysis & multi-dimensional view

Use statistical and quantitative methods to provides

transparency on E2E process performance

Examples: monitor budget (plan/actual) value along its

allocation process in relationship with the project timeline and

the availability of resources predictive analysis

Example: oversee E2E procurement and react on performance

issues chose the right suppliers’ interaction channel to

speed up process


Opening up the World of Process Analytics The Big Picture

NW Administrator

Process List Viewer

Universe Designer

BusinessObjects

Explorer Accelerated

BEx Query Designer

Crystal Reports

BPM Task

Xcelsius

Visual Composer Query as a

Web Service

Real-time

analysis of

processes and

tasks, e.g. for

end-users,

process owners

and

administrators

Ex-post, multi-

dimensional

analysis of

processes with

SAP BW

Extract and load the BI data into

the SAP BusinessObject Enterprise

platform to gain advanced

analysis, visualization, reporting

and exploration capabilities


Process Analytics Example 1: SAP NetWeaver Administrator

Manage Process

Instances

Manage Task

Instances

Cancel / Restart Processes

View Process Instance Tasks

Re-Assign Tasks

View Process History / Audit trail


Process Analytics Example 2: SAP NetWeaver BPM Process List Viewer

Available to users from within the Universal Worklist

Users can see a list all the processes that they are involved with

Provides access to completed processes (including attachments and notes)

Process List Viewer


Process Analytics Example 2: SAP NetWeaver BPM Process List Viewer

This feature is provided out-of-box but the

The system administrator needs to add ”Process List Viewer” link to the UWL

Users then have access to all their running and completed processes including the

attachments and task notes

Graphical Process

Flow Visualization


Process Analytics Example 3: Use the new Reporting Activity and build a VC dashboard

What type of data are provided for reporting?

Generic Process Data

Process and Task Instance Data

Meta Data for Process and Task definitions

Process Context Data (i.e. Business Payload Data like Sales Order data)

Defined as part of the process model

Visual Composer


Preconfigured sample Dashboards Implemented with Visual Composer

See SDN for sample dowload: http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/18216

Overview – sample Dashboards:

Tasks Dashboard

Business process dashboard (overview)

Process monitoring (running processes) dashboard

Processes per day dashboard

Business log report

http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/18216




Agenda

1. Fundamentals



4. Summary


Make your process ready for Analytics Report process meta data

Step 1: Create a new Human Activity Simulate Handle

Request

Step 2: Create a Reporting Activity Write Analytical Data

Step 3: Map data flow of extended process flow

Demo

Process Data Reporting


Monitor your Process Performance with Visual Composer

(1/2)

Create a new

Visual

Composer

model and

search for the

data source

Drag the data

source into the

model. Define

start point and

Aggregator.


Monitor your Process Performance with Visual Composer

(2/2)

Determine Aggregator to get the

min/max/average times the service

provider needs to handle the post

processing of the order creation

In addition we then use a chart view

to visualize the data

If you afterwards run a process

instance and start the dashboard

application will look like this.

Demo

Process Monitoring (SAP NetWeaver Visual Composer)


Agenda

1. Fundamentals



4. Summary


Summary

SAP NetWeaver BPM provides out-of-the

box reporting capabilities to monitor real-

time process performance

This helps to visualizes the state of a

business process executed

Reporting data of SAP NetWeaver BPM in

combination with existing business content

residing in SAP Business Warehouse

provides enriched, multi-dimensional ex-

post analysis of end-to-end processes

Hence process owners are able to apply

this knowledge to optimize overall

performance

Thank You!

Discovery System v5: Presentation for PO …...Overview of Module 5 of Process Orchestration...

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