Discovery 2 Internetworking Module 2 JEOPARDY K. Martin.
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Transcript of Discovery 2 Internetworking Module 2 JEOPARDY K. Martin.
Discovery 2Discovery 2
Internetworking
Module 2
JEOPARDY
K. Martin
RouterRouterModesModes
WANWANEncapsulationEncapsulation
WANWANServicesServices
RouterRouterBasicsBasics
RouterRouterCommands Commands
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RouterRouterModesModes
WANWANEncapsulationEncapsulation
WANWANServicesServices
RouterRouterBasicsBasics
RouterRouterCommands Commands
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On WhatOn WhatLevel?Level?
The HelpThe HelpDeskDesk
AcronymsAcronymsName that
LayerTroublesTroubles Grab BagGrab Bag
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► ► ► F i n a l J e o p a r d y ◄ ◄ ◄
Question
First point of contact with the customer.
ON WHAT LEVEL?100
A: What is Level 1?
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QuestionA: What is Level 3?
On-site technical support.
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A: What is Level 2
Uses remote desktop features.
ON WHAT LEVEL?300
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A: What is Level 2?
Recommends an on-site technician be dispatched to the site.
ON WHAT LEVEL?400
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A: What is Level 3?
Installs and configures new equipment.
ON WHAT LEVEL?500
Question
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A: What is a trouble ticket?
Opened by the Help Desk attendant when a customer calls in.
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A: What is interpersonal/communication?
Type of skills needed by the help desk technician.
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A: What is a bottom-up approach?
This type of approach is used by the Help Desk technician when asking about link lights on the workstation.
THE HELP DESK 300
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A: What is a incident management procedure?
This is the procedure followed by the Help Desk technician every time a call comes in.
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A: What is solve problems and customer satisfaction?
Number one priority for an ISP Help Desk technician.
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Question
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A: What is Internet Service Provider?
ISP
ACRONYMS100
Question
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A: What is Transmission Control Protocol?
TCP
ACRONYMS200
Question
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A: What is Light Emitting Diode?
LED
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A: What is Open System Interconnection?
OSI
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A: What is Simple Mail Transfer Protocol?
SMTP
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Question
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A: What is the physical layer?
Bit
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A: What is the network layer?
Router
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A: What is the transport layer?
Responsible for reliable delivery of data across the network.
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A: What is the Application layer?
Layer closest to user
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A: What are session, presentation, and application?
The upper layers.
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A: What is the physical layer?
Device is turned off. What layer?
TROUBLES100
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A: What is the network layer?
An incorrect IP address. What layer?
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A: What is the Data link layer?
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Incorrect drivers. What layer?
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A: What is the transport layer?
Port not opened for the firewall. What layer?
TROUBLES 400
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A: What are protocol settings (POP, IMAP, SMTP)?
Email problems. What do you check?
TROUBLES500
Question
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A: What is ipconfig?
Command used to show IP settings.
GRAB BAG100
Question
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A: What is Data Link layer?
A switch. What layer?
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A: What is destination IP address?
Type of address used to direct packets.
GRAB BAG300
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A: What is bit, frame, packet, segment
Order of encapsulation (Layer 1 to Layer 4)
GRAB BAG 400
Question
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A: What is show identification?
First procedure to be followed when meeting the customer at the job site.
GRAB BAG 500
Question
A: What is DNS unable to resolve IP addresses
A customer is experiencing problems reaching any website. The technician recommends running nslookup. What might be the problem?
Final Jeopardy
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