Discovering Unknown Knowns With Clean Language: Agile By Example 2017
Transcript of Discovering Unknown Knowns With Clean Language: Agile By Example 2017
Uncovering Your Team’s Unknown Knowns with Clean Language
Judy Rees
@judyrees #cleanlanguage
@judyrees #cleanlanguage
What do you need before we begin?
What would you like to have happen as a result of this workshop?
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OK to try it before explaining it?
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When you are working (with a team) at your best, you are like… what?
There’s no right or wrong answer!
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Starter question
When you are working at your best, you are like… what?
Lazy Jedi Questions
What kind of X?
Is there anything else about X? (or “that”)
Use these questions as many times as you like, in any order
“X” represents one or more of their their words
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What did you notice when you were being asked the questions?
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Clean Language is an inquiry process: a framework for guiding
attention with questions
What Clean Language can do
It encourages clarity and transparency in complex situations
It strengthens relationships
It can be particularly effective in groups
It can help to create a system where feedback, learning and development are inevitable
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Created by
David Grove (1950-2008)
as a therapy
now used in lots
of other contexts
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Tips for “at your best” with whole groups:
- Keep it moving. No more than 2 or 3 questions
- Emphasise curiosity rather than word-perfect Clean questioning
- Build a star- or spaghetti-shaped conversation (rather than fan-shaped)
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Clean Language In Polish
• http://www.cleanlanguage.co.uk/articles/articles/201/1/Polish-Clean-Questions/Page1.html
• I jakiego rodzaju [X] jest ten [X]?
• I co jeszcze o tym [X]?
• Gdy/podczas [X], co chciałbyś, żeby się stało?
Fan, star or spaghetti?
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Psychological safety Culture Strategy
Whose agenda is this?
Yours? Theirs? Both? Other?
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And when [problem], what would you like to
have happen?
Starter question
What’s something you’d like more of in your work?
Clean Language Questions
What kind of X?
Is there anything else about X? (or “that”)
And when <problem>, what would you like to have happen?
Use these questions as many times as you like, in any order
“X” represents one or more of their their words
@judyrees #cleanlanguage
Starter question
And when you have that “something” that’ll be like… what?
Clean Language Questions
What kind of X?
Is there anything else about X? (or “that”)
And when <problem>, what would you like to have happen?
Use these questions as many times as you like, in any order
“X” represents one or more of their their words
@judyrees #cleanlanguage
@judyrees #cleanlanguage
What action will you take now?
@judyrees #cleanlanguage
@judyrees #cleanlanguage
Your Clean Language Questions Answered
• Ebook, free to download
• Judyrees.co.uk
Virtual taster event for your team
In-person workshops
• London, November http://bit.ly/2uPeHNS
• Germany, December http://bit.ly/2wVvrAa
Clean Feedback Model
1. EvidenceWhat specifically did you see
or hear?
2. InferenceWhat meaning did you make
of that?
3. ImpactWhat was your response?
What happened as a result?
Impact
Inference
Evidence
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Clean Feedback Example
“I saw that you stood up straight, spoke slowly, and paused before answering
“I thought you must be really confident because you were an expert in the subject
“As a result I felt able to trust what you said and so I listened carefully.”
Impact
Inference
Evidence
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