Discover the many ways your EAP and work-life program can work for you.

Employee Assistance and Work-life Services

GHC-19462 2/08

What is an EAP and Work-life Program?

Provides help to you and eligible family members Addresses any issue that is affecting your life and

work

Access When You Need It

EAP and work-life services are available anytime, any day, 365 days a year.

There is no cost to you for using these services. Your employer provides this service to you as a benefit.

What does the EAP and Work-life Program Provide?

A combined resource for a vast array of questions, needs, issues, or concerns you may have

Easy access

Why This Program?

Personal and work problems can:

Become overwhelming Affect your job performance Interfere with family and work relationships

How do EAP and Work-life Services Help?

Primary purpose is to help you and your family address personal and professional issues and live better and happier lives

How Do I Begin?

One phone call to the toll-free number puts you on the path to help and resources.

It doesn’t have to be a crisis to call. Your EAP addresses both complex issues and

everyday questions.

What Happens When I Call?

A customer service representative will ask you for your name.

You will then speak with an employee assistance manager (EAM) who will ask you some questions.

The EAM will suggest the next steps to resolve your request or issue and arrange for suchassistance when necessary.

What Does Help Include?

Handling a crisis Accessing appropriate resources in the community Identifying an experienced, licensed professional

conveniently located near your home or office for a face-to-face session (in selected models)

Providing help accessing services from counselors, hospitals, or other programs covered by your behavioral health benefits

Connecting you to our work-life consultants for assistance

Is My Information Confidential?

We maintain strict confidentiality within the limits of the law.

We do not share personal information unless mandated by law or you give your written permission.

Two exceptions to confidentiality mandated by law:

If neglect or abuse of a child or vulnerable adult is involved

If harm to self or harm to others is imminently likely

Common Issues We Address in the EAP

Life

Depression and anxiety Marital problems and divorce Personal and family issues Alcohol and drug problems Stress

Common Issues We Address in the EAP

Work

Co-worker relationships Change and transition Balancing work and

personal life Relocation Business travel Job stress Communication

Common Issues We Address in the EAP

Family

Childcare resources Parenting Adoption Child development College planning Caring for older adults

Common Issues We Address in the EAP

Money

Budgeting Debt management Home buying and refinancing Identity theft Retirement planning Insurance Estate planning Tax planning

Common Issues We Address in the EAP

Everyday Issues

Consumer information Home remodeling and repair Home and car buying Big-ticket purchases Pet-care resources

Common EAP and Work-life Issues

Legal

Estate planning Legal forms (wills, living wills,

power of attorney, final arrangements)

Free initial legal consultation,25 percent discount from standard legal fees for subsequent services

Easy-to-Use Website

You can also go online to access tools and resources needed to address life’s challenges

– Major life events– Health issues– Relationships– Financial issues– Legal issues– Substance abuse problems– Work issues

Help for Managers

The Website also provides help for managers:– How to deal effectively with employees– How to be better managers– Federal laws, such as the American Disabilities Act

Resources You’ll Find Online

Life articles Booklets Newsletters Streaming audios Legal library Medical reference

library Helpful Web links Worksheets,

checklists, forms and guides

Helpful Online Tools

Financial calculators Webinars Moderated chats and

bulletin boards Medicare Interactive Self-assessments

Helpful Online Resource Locators

Childcare locator Eldercare finder Summer camp locator Distance learning locator K-12 and college locators Health and wellness

locators

Accessing Your EAP

Start taking advantage of your EAP and work-life services today!

Call 1-866-440-6556Go Online: Humana.com/eap

Your user ID and password are located on the EAP card in your employee assistance and work-life brochure. You can also check with your benefits administrator for information.