Adapting Usability Investigations for Agile User-centered Design
Discount Usability Testing for Agile Teams
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Discount Usability Testing
for agile teams
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Ben CareyBy day
experiments
@bencarey
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A Story
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The simplest thing that could possibly work.
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“- Don Norman, DOET
There is a big difference between the expertise required to be a designer & that required to be a user. In their work, designers often become experts with the device they are designing. Users are often experts at the task they are trying to perform on the device.
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POV
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BENEFIT
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Our Users
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1. Why?
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1.1 It Helps
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Having usable software is kinda like having edible food.
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Welcome to basecamp.
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EFFORT EFFECT
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1.2 Find Empathy
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EMPATHY
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RTFMFTM
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I Them Himself stereotypes real people
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what is a browser?
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1.3 Stop Guessing
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Seek real feedback and high-bandwidth information through
observation.
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2 Anatomy
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2.1 Instruction
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A few usersA few tasks
A few observersA few beers
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A Story CardA Story Card
A Story CardA Story Card
A Story CardA Story Card
A Story Card
A Story Card
A Story Card
A Story Card
A Story Card
A Story CardA Story Card
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Cadence
Testing
Observing
Facilitating
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You’re not limited to just testing the software.
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2.2 A Demo
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2.3 Exercise
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Finding what you should test.
5 - 10 things
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Discount Testing Exercise
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Group Debrief
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3 Where Next?
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3.1 Iterating
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WTF?(happened to iteration)
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“- Steve Krug, Rocket Surgery Made Easy
... even though a piece of duct tape covering a hole in your pants migh not be pretty, it’s still better than a hole.
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Do the minimum that you can to fix the problems.
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Tweaks cost less.Tweaks require less work.Tweaks don’t ruin lives or break up families.Small changes can be made sooner.Small changes are more likely to actually happen.Tweaks are less likely to break a bunch of stuff.Most people don’t like change, redesigns annoy them.Tweaks aren’t as risky.Tweaks don’t require a lot of meetings.
from Rocket Surgery Made Easy
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3.1 Buy-In
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You don’t need buy-in.
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#1 Frame it as an experiment
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#2 Minimal cost
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0%
25%
50%
75%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
#3 Disproportional returns
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POV
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Stop building stuff that sucks.
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SAS
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A few people to test
A few people to observe
Debrief observations
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Benefit
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Our Users
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Thank You!Ben Careythesherpaproject.com@bencarey
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team room: lachlanhardy (flickr)
Attribution
corbin sign: jstephenconn (flickr)
discount testing: jenniferconley (iliveindallas.com)
empathy: b0xman (flickr)
big mac: pixelden (flickr)
basecamp: ilker (flickr)
tied up finger: mkmabus (flickr)
lots of paperwork: unk’s dump truck (flickr)
peek: mkambus (flickr)
paper prototype: cesarastudillo (flickr)
iTunes cards: yum9me (flickr)
pizza & beer: add1sun (flickr)
duct tape: andrwj (flickr)
spare change: essgee (flickr)
beakers: femgeek (flickr)
trust me: mkambus (flickr)