DISC-GO-TECH 2010 Product Catalog - Canadian Version
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Transcript of DISC-GO-TECH 2010 Product Catalog - Canadian Version
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2010201020102010D i s c R e p a i r S o l u t i o n s D i s c R e p a i r S o l u t i o n s
P r o d u c t C a t a l o g u eP r o d u c t C a t a l o g u e
1DISC-GO-BUSINESS
Offer disc repair as a
service to your
customers today!
2-3DISC-GO-POD & DISC-GO-POD+Get started in disc
repair with light
commercial machines
4-5DISC-GO-DEVIL
Ultra compact and
powerful disc repair
machine
10-11DISC-GO-MECH
Industrial level disc
repair that is second
to none
12-13SUPPLIES & ACCESSORIES
Supplies and
accessories for our
disc repair solutions
18-19 - FREQUENTLY ASKED QUESTIONS
20 - RESELLERS AND DISTRIBUTORS
21 - PURCHASING DIRECT FROM US
*Other products and company names mentioned herein may be trademarks of their respective owners.
FREQUENTLY ASKED QUESTIONSFREQUENTLY ASKED QUESTIONS
RESELLERS AND DISTRIBUTORS
PURCHASING DIRECT FROM US
FREQUENTLY ASKED QUESTIONSFREQUENTLY ASKED QUESTIONSFREQUENTLY ASKED QUESTIONS
RESELLERS AND DISTRIBUTORSRESELLERS AND DISTRIBUTORS
PURCHASING DIRECT FROM USPURCHASING DIRECT FROM US
FREQUENTLY ASKED QUESTIONSFREQUENTLY ASKED QUESTIONSFREQUENTLY ASKED QUESTIONS
RESELLERS AND DISTRIBUTORS
PURCHASING DIRECT FROM US
RESELLERS AND DISTRIBUTORS
PURCHASING DIRECT FROM USPURCHASING DIRECT FROM US
FREQUENTLY ASKED QUESTIONSFREQUENTLY ASKED QUESTIONSFREQUENTLY ASKED QUESTIONSFREQUENTLY ASKED QUESTIONSFREQUENTLY ASKED QUESTIONSFREQUENTLY ASKED QUESTIONSFREQUENTLY ASKED QUESTIONS
6-7DISC-GO-SOLO
The only upgradable
disc repair solution
on the market
8-9DISC-GO-ROBOTO
Fully automated disc
repair that’s easy to use
and maintain
14-15PRODUCTMATRIX
At-a-glance view of
all our disc repair
solutions, supplies
and accessories
16-17DISC REPAIR
FACTSUseful information
about optical discs
T a b l e o f C o n t e n t s
*Other products and company names mentioned herein may be trademarks of their respective owners.
1
With over 10 billion scratched discs in households today your customers need disc repair!
Customers know they can come to you to repair their discs and save $!
DISC-GO-BUSINESS is a TURN-KEY DISC REPAIR
BUSINESS OPPORTUNITY, which includes a how to
guide. Recover photos, music, software, video games and
more for your customers! Some repair services charge a
fl at fee of $2 to $10 per disc based on the original value of
the disc being repaired. With the cost per disc repair at an
average of 0.25 cents and the cost of replacement averaging
$20 and up, YOUR RETURN ON INVESTMENT IS
QUICK and repair is the best option for your customer!
Increase revenue by offering disc repair as a service to your customers!
Disc repair is a great service to offer to your current customers and
attract new business. Our customers have found an increase in the
average spending per person when they offer disc repair services.
INCREASE YOUR FOOT TRAFFIC AND PROFIT FROM
THE VALUE OF ADDITIONAL CUSTOMERS by offering
this new service!
New Customers More
T a b l e o f C o n t e n t s
T
ur
n this
I
nto this $
New Customers MoreNew Customers MoreNew Customers More
2
An affordable solution...
• Repairs DVDs, CDs, and Video Game Discs• One set of pads, one polish - one step• Quiet, self-contained operation• Easy to clean and maintain• Remove light to heavy scratch damage• 90 day limited warranty
Start Up Supplies included with your DISC-GO-POD: • 8 oz. polish, • two sets of polishing pads, • 1 oz. Final Spray, • one cleaning cloth.
Specifi cations: Power - 110V / 60Hz / 80W, Weight: 12lbs., Dimensions: 6.75”(w) x 8.75”(d) x 7.5”(h)
30DAY
Repair 15 discs per day!
Money Back Guarantee
Get Started in Disc Repair! - The perfect machine for entering into the disc repair market or simply maintaining a personal disc collection. Use the DISC-GO-POD to add new revenue streams by repairing used disc or offering disc repair as a service to the public. The cost of replacing damaged discs, especially Video Game discs, can be expensive. With the DISC-GO-POD, the cost to repair those discs is less than a third of a dol-lar.
The DISC-GO-POD will repair any kind of CD, DVD, or Video Game disc in one easy step. This completely self-contained unit will remove light to heavy scratch damage using only one polish compound and one set of polishing pads.
Includes a 90 day warranty(Additional Warranty Available)$449.00
(CAD)
3
Enhanced features, extraordinary value...Enhanced features, extraordinary value...Enhanced features, extraordinary value...Enhanced features, extraordinary value...
• Repairs DVDs, CDs, and Video Game Discs• One set of pads, one polish - one step• Quiet, self-contained operation• Easy to clean and maintain• Remove light to heavy scratch damage• 90 day limited warranty
Start Up Supplies included with your DISC-GO-POD+: • 8 oz. polish, • two sets of polishing pads, • 1 oz. Final Spray, • one cleaning cloth
Specifi cations: Power - 110V / 60Hz / 80W, Weight: 11lbs., Dimensions: 6.75”(w) x 8.75”(d) x 7.5”(h)
30DAY
Repair 25 discs per day!
Represents maximum usage for full 24 hour period
Money Back Guarantee
An Enhanced experience! - Another excellent entry level machine to get into the disc repair market, the DISC-GO-POD+ will repair more discs. The DISC-GO-POD+ can help you generate new revenue streams through used disc sales or offering disc repair as a service to the public. The cost of replacing damaged discs, especially Video Game discs, can be expensive. With the POD+, the cost to repair those discs is less than a third of a dollar.
The DISC-GO-POD+ has all the same great features of the original DISC-GO-POD, plus a whole lot more! The enhanced design features more automation. The DISC-GO-POD+ comes with self-adjusting polishing pads and multiple timed repair cycles, making it even easier to repair your discs quickly and easily. The DISC-GO-POD+ also has a more powerful motor and fan allowing it to repair more discs on a daily basis than the original DISC-GO-POD and even easier to operate.
Includes a 90 day warranty(Additional Warranty Available)
$595.00 (CAD)
4
Quick and easy operation!
30DAYMoney Back Guarantee
Quick and easy operation! Quick and easy operation! Quick and easy operation!
“It is always nice to know that a company we buy products
from really cares about what their customers think. As far
as the DISC-GO-DEVIL goes, myself along with my employees
who use it frequently think it is fabulous. Its ease of use is
unmatched by anything we’ve used so far. It really gets the job done!”
- Lisa Ford, River Valley District Library, IL
DISC-GO-DEVILThe accelerated performance technology of
the DISC-GO-DEVIL features powerful disc
repair in one stage, allowing users to complete
a repair cycle without changing the polishing
pads or repair compound. The
DISC-GO-DEVIL can repair up to 150 discs in
a 24 hour period and has become an industry
favorite!
The DISC-GO-DEVIL is an easy to use,
self-cleaning disc repair solution. With digital
display, the user can customize repair timing
cycles based on specifi c disc repair needs.
5
• Repairs DVDs, CDs, and Video Game Discs
• One set of pads, one polish - one step
• Digital display with programmable repair
timing cycles - light, medium, heavy damage
• No clamping knob required
• Powerful pump and motor
• Space saving design
• History function shows total discs repaired
• 1 year limited warranty
Quick and easy operation! • Repairs DVDs, CDs, and Video Game Discs• Repairs DVDs, CDs, and Video Game DiscsQuick and easy operation! Quick and easy operation! Quick and easy operation! Quick and easy operation!
Start Up Supplies included with your
DISC-GO-DEVIL: • 16 oz. polish
compound, • one set of polishing pads,
• 1 oz. Final Spray, • one cleaning cloth,
• instructional DVD.
Specifi cations: Power - 110V / 60Hz / 100W, Weight:
20lbs., Dimensions: 8.25”(w) x 8”(d) x 9.25”(h)
Repair 160 discs a day Represents the number of discs that can be fi xed in a 24 hour period on light repair mode.DISC-GO-DEVIL
To repair a disc with the DISC-GO-DEVIL,
simply open the lid, place the disc label side
down, close the lid, and then pick the repair
cycle you want and press start - it’s that easy!
Includes a 1 year warranty(Additional Warranty Available)
$1,195.00 (CAD)
6
• Automated Disc Repair = Easy to use and can repair up to 250 discs per day!
• Noise Elimination Technology = Quiet, smooth operation.
• HydraShine Technology = Discs with no polish spots
are ready to use or put back in inventory!
• 16” x 10” x 15” dimensions. = The size of a desktop printer! Easily fi ts into your business!
• Enhanced Cartridge Life = 250 discs repaired per cartridge, as low as 24 cents per disc repair!
• 30 Day Money Back Guarantee = No risk guarantee, if you’re not satisfi ed, return it!
DISC-GO-SOLO is a simple, easy to use, self
cleaning, automatic disc repair solution.
HydraShine Technology with SmartChip
enabled cartridges ensure discs come out
ready to use on light, medium, and heavy
repair cycles. Or choose mixed disc repair
settings in one cycle, saving you time and
money. Get your discs back into inventory
faster and gain a new revenue stream by
offering disc repair service to your customers!
DISC-GO-SOLO can also be upgraded to a
fully automated solution featuring a robotic
arm to move your discs through the repair
process as your volume increases.
Automatic Disc Repair
Start Up Supplies included with your DISC-GO-SOLO: • one repair cartridge,
• one cleaning cartridge, • one set of polishing pads, • 4 oz. Final Spray, • one cleaning cloth
Specifi cations: Power - 100 / 120VAC, Weight: 42bs. Dimensions: 16”(w) x 10”(d) x 15”(h)
Repair 250 discs per day! Represents the number of discs that can be fi xed in a 24 hour period on light repair mode. DISC-GO-SOLO
7
30DAYMoney Back Guarantee
Our solutions do not just buff or polish the
discs but actually resurface them resulting
in a 96% success rate in repairs on even the
most damaged discs. The DISC-GO-SOLO
is a secure investment able to repair your
inventory as well as offer disc repair service
to your customers.
Automatic Disc Repair
“We purchased the DISC-GO-SOLO and have been
very pleased with its performance and ease of use. It
has really helped our bottom line just by being able to
repair our DVDs and Games. Soon we will even start repairing
our customers’ discs.”
- Art Stephens, AMPS Video, Crossville, TN
DISC-GO-SOLO
Includes a 1 year warranty(Additional Warranty Available)
$3,595.00 (CAD)
8
Fully Automated Disc Repair
= Minimal interaction & can repair up to
500 discs per day!*
Noise Elimination Technology
= Quiet, smoothoperation.
HydraShine Technology
= Discs with no polish
spots are ready to use or
put back into inventory!
16” x 20” x 15” dimensions
= The size of a desktop printer! Easily fi ts into your business!
Enhanced Cartridge Life
= 250 discs per cartridge, as low as 24 cents per disc repair!
30 day money back guarantee
= No risk guarantee! If you’re not satisfi ed, return it!
The DISC-GO-ROBOTO is the most
advanced, fully automated disc repair system
on the market. We offer you the opportunity
to repair and return a large volume of discs
into your inventory instantly with the quiet,
simple and easy to use DISC-GO-ROBOTO.
No other machine has the capability to in-
crease your disc repair output to 500 discs per
day and reduce labor at the same time,
producing clean, dry discs with no spots as a
result, eliminating the fi nal stage of wiping.
DISC-GO-ROBOTO saves you time and
money.
The Future of Disc Repair Now!
Start Up Supplies included with your
DISC-GO-ROBOTO: • one repair cartridge,
• one cleaning cartridge, • one set of polishing pads,
• 4 oz. Final Spray, • one cleaning cloth
Specifi cations: Power - 100 / 120VAC, Weight: 57lbs.Dimensions:
16”(w) x 20”(d) x 15”(h)
Repair 500 discs per day! Represents the number of discs that can be fi xed in a 24 hour period on light repair mode. DISC-GO-ROBOTO
9
30DAYMoney Back Guarantee
9
Our solutions do not just buff or polish the
discs but actually resurface them resulting in a
96% success rate in repairs on even the most
damaged discs. The DISC-GO-ROBOTO is a
secure investment able to repair your
inventory as well as offer disc repair service to
your customers.
The Future of Disc Repair Now!
“I just wanted to write to you to say that your machine
made a believer out of me. When I tried your DISC-GO-
ROBOTO machine I was very skeptical. After trying various
discs, I fi rmly believe you have the best machine on the market, bar none!”
- Five Sons Video, Hampton, NB
DISC-GO-ROBOTO
$5,995.00 (CAD)
Includes a 1 year warranty(Additional Warranty Available)
10
• Fully automated machine
designed for 24 hour, 7 day a
week continuous operation
• All supplies (including polish,
pads, and cloths) are provided
• One operator can effectively
run 2 machines
• Complete set up and installation
by a DISC-GO-TECH engineer
• On-site training for 4 employees
• Dedicated Online support with
secure login
The most powerful disc repair solution on the market.
With over 13 years of experience, research and development,
DISC-GO-TECH partners with you to provide the most
powerful disc repair solution on the market.
The Ultimate Disc Repair Solution.
LIFETIMEWARRANTY
and Free Upgradesfor life of machine!
powerful disc repair solution on the market. powerful disc repair solution on the market. powerful disc repair solution on the market. powerful disc repair solution on the market.
Specifi cations: Power 220V / Single-Phase AC 50 / 60hz, rated at 20 amps, Weight:
1,100lbs., Dimensions: 64”(w) x 24”(d) x 82”(h)
Repair 2400 discs per day!
Represents the number of discs that can be fi xed in a 24 hour period - The DISC-
GO-MECH is designed for 24/7 usage and will dramatically increase quantity yield. DISC-GO-MECH
11
With an unparalleled disc repair rate of 96%, the
DISC-GO-MECH provides your business with the highest
quality repair and throughput rate in the industry.
DISC-GO-TECH makes and supports the highest quality
product on the market with customer service that is second to
none.
The Ultimate Disc Repair Solution.
DISC-GO-TECH makes and supports the highest quality DISC-GO-TECH makes and supports the highest quality DISC-GO-TECH makes and supports the highest quality DISC-GO-TECH makes and supports the highest quality
product on the market with customer service that is second to product on the market with customer service that is second to product on the market with customer service that is second to product on the market with customer service that is second to product on the market with customer service that is second to
none.none.none.
• Complete service overhaul at
300,000 discs
• On-site service calls at preset
time intervals
• Free parts and technology
upgrades for life of machine
• Detailed print and electronic
manuals provided
• Telephone and online support
“It (DISC-GO-MECH) is one of the best investments Hollywood Video
has made. With DISC-GO-TECH’s outstanding customer service and top
of the line product, they are undoubtedly our solution of choice to make
disc repair a growing profi t center in our business. DISC-GO-TECH has
fulfi lled and exceeded our expectations.”
- Craig D. Steeves, Sr. VP, Hollywood Video®, AL
INDUSTRIALSTRENGTH DISC REPAIR
DISC-GO-MECHnow available!DISC-GO-MECH
Polishing Pad andCartridge Supplies
12
Polish Compound Supplies
(Polish compounds are bio-degradeable and are aluminum
oxide based. MSDS sheets available upon request)
MachineAccessories
Final Spray Supplies& Other Accessories
(Final Spray is biodegradeable and is silicon based. MSDS
sheets available upon request)
Supplies & Accessories
DISC-GO-POD+ Polishing Pads
(one pair) - 1010022 - $12.95 (CAD)
DISC-GO-POD Polishing Pads
(one pair) - 1010028 - $6.95 (CAD)
Polishing Compound Refi lls
(for POD & POD+)
Four oz. - 1010027 - $6.95 (CAD)
16 oz. - 1010025 - $26.95 (CAD)
One gallon - 1010026 - $199.95 (CAD)
3” Disc Adapter for DISC-GO-POD and
DISC-GO-POD+(For circular discs with diameters of 3” - i.e. Nintendo GameCube
Discs) - 1010016 - $6.95 (CAD)
Final Spray (for all machines)
One ounce - 1010019 - $4.95 (CAD)
Four ounces - 1010035
- $8.95 (CAD)
One Liter - 1010029 - $39.95 (CAD)
Cleaning Cloth
1010001 - $4.95 (CAD)
DISC-GO-POD+ Large
Repair Pack (One 16 oz. Polish &
Two sets of Polishing Pads)
1010021 - $41.95 (CAD)
DISC-GO-POD Large
Repair Pack (One 16 oz. Polish &
Two sets of Polishing Pads)
1010020 - $32.95 (CAD)
13
* For blue and beige DISC-GO-SOLO and DISC-GO-ROBOTO please call 1-866-237-3724 for part numbers
NEW! NEW!
DISC-GO-DEVIL Polishing
Pads (one pair)
Single Sided - 1010052 - $11.95 (CAD)
Double Sided - 1010066 - $11.95 (CAD)
DISC-GO-DEVIL Repair Packs
Single Pack (Good for 160 Light Repairs)
- 1010048 - $49.95 (CAD)
(One 16 oz. Polish & One set of Polishing Pads)
Six Pack (Good for 960 Light Repairs)
- 1010049 - $265.70 (CAD)
(Six 16 oz. Polish & Six sets of Polishing Pads)
12 Pack (Good for 1,920 Light Repairs)
- 1010050 - $520.20 (CAD)
(12 16 oz. Polish & 12 sets of Polishing Pads)
24 Pack (Good for 3,840 Light Repairs)
- 1010051 - $1,007.04 (CAD)
(24 16 oz. Polish & 24 sets of Polishing Pads)
Final Spray (for all machines)
One ounce - 1010019 - $4.95 (CAD)
Four ounces - 1010035
- $8.95 (CAD)
One Liter - 1010029 - $39.95 (CAD)
3” Disc Adapter for
DISC-GO-DEVIL
1010091 - $19.95 (CAD)
Cleaning Cartridge with HydraShine for
DISC-GO-SOLO / DISC-GO-ROBOTO*
(10 cleaning cycles) - 1010133 - $19.95 (CAD)
Final Spray Kit (4 oz. Final Spray & two Cleaning Cloths)
1010036 - $16.95 (CAD)
Disc Spindle (100 disc capacity)
2010055 - $12.95 (CAD)
DISC-GO-ROBOTO Repair
Packs with HydraShine*
4 Pack (Good for 750 Light Repairs)
- 1010129 - $219.95 (CAD)(Three Repair Cartridges, One Machine Cleaning
Cartridge, & Six sets of Polishing Pads)
8 Pack (Good for 1,500 Light Repairs)
- 1010130 - $419.95 (CAD)
(6 Repair Cartridges, two Machine Cleaning Cartridge,
& 12 sets of Polishing Pads)
12 Pack (Good for 2,250 Light Repairs)
- 1010131 - $599.95 (CAD)
(9 Repair Cartridges, 3 Machine Cleaning Cartridge,
& 18 sets of Polishing Pads)
16 Pack (Good for 3,000 Light Repairs)
- 1010132 - $779.95 (CAD)
(12 Repair Cartridges, 4 Machine Cleaning Cartridge,
& 24 sets of Polishing Pads)
Repair Cartridge with
HydraShine and two pairs of
Polishing Pads for
DISC-GO-SOLO /
DISC-GO-ROBOTO(250 light repairs)
1010128 - $74.95 (CAD)
DISC-GO-SOLO Repair
Packs with HydraShine*
4 Pack (Good for 750 Light Repairs)
- 1010129 - $219.95 (CAD)(Three Repair Cartridges, One Machine Cleaning
Cartridge, & Six sets of Polishing Pads)
8 Pack (Good for 1,500 Light Repairs)
- 1010130 - $419.95 (CAD)
(6 Repair Cartridges, two Machine Cleaning Cartridge,
& 12 sets of Polishing Pads)
12 Pack (Good for 2,250 Light Repairs)
- 1010131 - $599.95 (CAD)
(9 Repair Cartridges, 3 Machine Cleaning Cartridge,
& 18 sets of Polishing Pads)
16 Pack (Good for 3,000 Light Repairs)
- 1010132 - $779.95 (CAD)
(12 Repair Cartridges, 4 Machine Cleaning Cartridge,
& 24 sets of Polishing Pads)
14
CD, DVD, Blu-Ray,
Video Game Discs
Light
Commercial
30 Days
30 Days
25
110V / 60Hz / 80W or
220V / 50Hz / 80W
11 lbs.
6.75”(w) x 8.75”(d) x 7.5” (h)
Product Name
Compatible Disc Formats
Recommended Usage
Warranty
Money Back Guarantee
Daily Output - Disc Repair Rate
Specs: Power
Specs: Weight
Specs: Dimensions
Description / Features
Product Matrix
CD, DVD, Blu-Ray,
Video Game Discs
Light
Commercial
30 Days
30 Days
15
110V / 60Hz / 80W or
220V / 50Hz / 80W
12 lbs.
6.75”(w) x 8.75”(d) x 7.5” (h)
An enhanced version
of the
DISC-GO-POD that
can repair more CDs,
DVDs, BluRay™ discs
and Video Game
Discs per day
A light commercial disc
repair machine that
can repair CDs, DVDs,
BluRay™ discs and
Video Game Discs
DISC-GO-POD+$595
DISC-GO-POD$449
15
Represents the number of discs that can be fi xed in a full 24 hour period.
CD, DVD, Blu-Ray,
Video Game Discs
CD, DVD, Blu-Ray,
Video Game Discs
Commercial Heavy Industrial
1 Year Lifetime
30 Days N/A
500 2,400
110V / 120VAC or
220V / 120VAC
220V / Single-Phase AC
50 / 60Hz rated at 20 Amps
57 lbs. 1,100 lbs.
16”(w) x 20”(d) x 15” (h) 64”(w) x 24”(d) x 82” (h)
CD, DVD, Blu-Ray,
Video Game Discs
Commercial
1 Year
30 Days
150
110V / 60Hz / 100W or
220V / 50Hz / 100W
20 lbs.
8.25”(w) x 8”(d) x 9.25” (h)
CD, DVD, Blu-Ray,
Video Game Discs
Commercial
1 Year
30 Days
250
110V / 120VAC or
220V / 120VAC
42 lbs.
16”(w) x 10”(d) x 15” (h)
Disc repair machine
that offers both
SmartChip™
technology and full
automation repair of
CDs, DVDs, BluRay™
discs and Video Game
Discs
The ultimate fully
automated repair
solution, featuring
state of the art
electronics and
unparalleled repair
throughput
Commercial level disc
repair machine in a
compact footprint
that can repair CDs,
DVDs, BluRay™ discs
and Video Game Discs
SmartChip™
technology makes this
disc repair machine
easy to manage and
it’s upgradable to full
automation repair of
CDs, DVDs, BluRay™
discs and Video
Game Discs
DISC-GO-ROBOTO$5,995
DISC-GO-DEVIL$1,195
DISC-GO-SOLO$3,595
DISC-GO-MECHCall
DISC REPAIR FACTS
WHAT’S DISC REPAIR ALL ABOUT?
Disc repair involves the resurfacing of the
polycarbonate layer on an optical disc. This
polycarbonate layer is generally 1,200 microns thick -
an average human hair is 70 microns thick, one micron
is one thousandth of a millimeter. Most light scratches
are around 5 to 10 microns deep. Considering this
information, a typical optical disc can be repaired
many times. The repair process involves a
combination of compound (wet or dry) and polishing
pad(s) to remove scratch damage. The compound acts
as a mild abrasive that gently buffs out damage while
the polishing pads ensure the disc is resurfaced
uniformly and to provide the primary abrasive action.
Most damage can be repaired as long as it is confi ned
to the polycarbonate layer, where most normal damage
occurs. Refer to the FAQ section on page 18 and 19 to
fi nd out what types of disc damage occur.
16
Disc Cross Section and Repair - Figure 3
Polish Pad andCompound
Foil, Lacquer, and Graphic Layers
Polycarbonate Layer - 1200microns thick
10 and 20 microns deep scratches
Polycarbonate Layer - 1180microns thick
1
2
3
work to polishdown scratches
17
DISC REPAIR MODES - LIGHT, MEDIUM, HEAVY
Light Damage Discs
Light damage is characterized by small, hairline scratches. It can
also comprise light scuffs, marks and deposits such as food or
glue residue. This type of damage cannot normally be felt when
running your fi ngernail across the scratch.
Medium Damage Discs
Medium damage typically comprises larger scratches than those
in the Light category. Medium scratches can be felt by running
your fi ngernail across the scratch; however, your nail should not
stop in the scratch. More extensively damaged discs with many
surface scratches will typically have several that fall into the
Medium damage category.
Heavy Damage Discs
Heavy damage is the deep knife or screwdriver type of damage
that, when you run your fi ngernail across the scratch, will stop
your fi ngernail in the scratch. This type of damage can be very
severe. Occasionally it may be necessary to process a heavily
damaged disc through a Heavy Cycle more than once.
18
FREQUENTLY ASKED QUESTIONS
WHO NEEDS DISC REPAIR?Disc repair is both a commercial and consumer solution. Commercial users include: Video stores, Libraries,
Pawnbrokers, Used Music stores, Video and Game stores, Disc Repair Service companies, Data Recovery
agencies, Information / Data storage companies, Intelligence agencies, and Forensic Data specialists.
Consumers who have extensive DVD, CD, and Game Disc collections can choose to invest in a disc repair
solution rather than bear the high costs associated with replacing damaged discs.
WHAT TYPES OF MEDIA CAN I FIX?As long as the disc is not warped, cracked, broken, and has no damage to the foil layer (see following page to
learn more) DISC-GO-TECH machines can repair virtually all optical disc types.
• CDs - Music, Data, VCDs, and RW and R formats
• DVDs - Music, Data, Movies, and RW and R formats
• Hi-Defi nition Optical Discs - Blu-Ray and HD-DVD
• Video Game Discs - Playstation 1, 2, and 3, Xbox and Xbox 360, and Nintendo GameCube and Wii
(special adapter required for GameCube)
HOW MUCH DOES IT COST TO FIX A DISC?This depends on how deep the scratches are and how many layers need to be buffed down to repair the disc.
Each DISC-GO-TECH disc repair machine comes with supplies to repair up to at least 100 discs. Based on the
cost of re-ordering polish compound and polishing pads, the average disc repair cost is 25 cents.
19
HOW AND WHEN DO I ORDER ADDITIONAL SUPPLIES?You will need to change the polish pads and compound after a general number of disc repairs have been
performed. Each DISC-GO-TECH repair machine has a different recommended number of discs that can be
repaired before changing the polish pads and compound. All DISC-GO-TECH repair machines run on one
set of pads and one type of polish compound making the repair process the most simple and effi cient on the
market. Some machines on the market require the changing of compounds and pads throughout a single repair
cycle. This increases the money and effort it takes to complete a repair. How often you need to replace the
pads, compound, and Final Spray is also determined by how long and how aggressively the repair cycles are
run on any DISC-GO-TECH repair machine. Longer, more aggressive repair cycles means the machine uses
more polish and puts more wear on its polishing pads. The only other supplies you have to buy is the Final
Spray. The Final Spray will last for quite some time relative to the amount of discs you repair, as you only need
to give each newly repaired disc one spritz and a wipe, before using or storing it.
WHAT KIND OF DAMAGE CAN BE REPAIRED AND WHAT CANNOT?In most instances light, medium, and heavy scratches can be repaired (provided there is none of the types of
damage detailed below).
• Foil damage - occurs when the graphic side of a disc has been scratched. Severe foil damage can easily be
seen by holding the label side of the disc up to a strong light source and observing the shiny side of the disc. If
light can be seen through the disc then it has defi nite foil damage and cannot be repaired.
• Cracks - inspect the disc fi rst for any cracks. Typically, discs will start to split from the inside ring, and work
towards the outer edge. If any crack is found, the disc cannot be repaired.
• Dents and Deep Gouges - large indentations on either side of the disc. Dents and gouges will sometimes
appear to be deep scratches; however they have caused irreversible damage to the disc and cannot be repaired.
• Warping - when the disc has been bent or warped due to heat damage. This damage will typically be seen
around the entire edge of the disc and in the refl ection of the disc and cannot be repaired.
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RESELLERS AND DISTRIBUTORSPARTNERSHIPS HELP US GET GREAT PRODUCTS AND SERVICE RIGHT TO YOUR DOOR
UNITED STATES Representative / Company Address Contact Information
Brodartwww.shopbrodart.com
100 North Rd.PO Box 300McElhattan, PA 17748
P: (888) 820-4377F: (800) [email protected]
Demcowww.demco.com
PO Box 7488Madison, WI 53707-7488
P: (800) 356-1200F: (800) [email protected]
HighSmithwww.highsmith.com
PO Box 5210401 S. Wright RoadJanesville, WI 53547-5210
P: (800) 558-2110F: (800) [email protected]
Showcases 8570 Commerce Street #113Cape Canaveral, FL 32920
P: (800) 240-1850F: (800) [email protected]
Unbeatable Salewww.unbeatablesale.com
195 Lehigh Ave, Suite 5Lakewood, NJ 08701
P: (866) 657-8436, ext. 231F: (732) [email protected]
Video Store Shopperwww.shopperinc.com
3987 Heritage Oak CourtSimi Valley, CA 93063
P: (800) 325-6867F: (800) [email protected]
CANADARepresentative / Company Address Contact Information
Biblio RPL Ltéewww.bibliorpl.com
1905, boulevard Dagenais OuestLaval, QC H7L 5A3
P: (877) 675-2775F: (450) [email protected]
Breeta Sales & Marketing, Ltd.www.breeta.com
104 - 9775 188th StreetSurrey, BC V4N 3N2
P: (800) 661-1584F: (604) [email protected]
Brodart Canadawww.brodart.ca
109 Roy BoulevardBrantford, ON N3R 7K1
P: (800) 265-8470F: (800) [email protected]
Entertainment Onewww.entertainmentone.ca
105-10905 48th Street S.E.Calgary, AB T2C 1G8
P: (800) 352-8245P: (403) [email protected]
For International Distributors, please see our website at WWW.DISCGOTECH.COM To become a Distributor or Reseller, please call 1-866-237-3724.
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PURCHASING DIRECT FROM DISC-GO-TECH DON’T HAVE A DISTRIBUTOR IN YOUR AREA? PURCHASE DIRECT FROM DISC-GO-TECH
HOW TO ORDERGo to our website at WWW.DISCGOTECH.COM or call us toll free at 1-866-237-3724 or 1-604-542-1170 to contact one of our helpful sales executives. If you need advice on any of our products,
please call us during our offi ce hours, Monday - Friday, 9 am to 5 pm, Pacifi c Standard Time or email us at
PAYMENT INFORMATIONCredit Card - DISC-GO-TECH accepts VISA, MasterCard, and American Express (online only)
credit cards or payments through Paypal.
Purchase Orders and Accounts - Federal and State organizations may contact us for
quotations and purchase order details.
Money Order and Wire Transfer - DISC-GO-TECH will accept International Money
Orders and Wire Transfers. Please courier or mail your International Money Order / Wire
Transfer to: DISC GO TECHNOLOGIES, Inc., 101-19110 24th Avenue, Surrey, BC, CANADA
V3S 3S9
FINANCING AND LEASING OPTIONSFinancing and lease options are available for the DISC-GO-DEVIL, DISC-GO-SOLO, DISC-GO-ROBOTO, and
the DISC-GO-MECH. Please contact DISC-GO-TECH directly for more information on lease terms and rates.
Wire
SHIPPING INFORMATIONOrders will be shipped within 1 - 2 days of receipt of payment. Shipping is conducted via Courier on Standard
Ground Service. If you would like your shipment expedited or from a specifi c courier, please specify when
ordering and we will be happy to accommodate you. All shipping costs are the responsibility of the customer.
CUSTOMER SERVICEDISC-GO-TECH offers full customer support for the life of our products. Our dedicated customer service
department is available to help with all your disc repair and inspection needs. Please contact us via e-mail:
[email protected] or phone: 1-866-237-3724 at anytime with your questions, concerns, or comments.
Our hours are Monday through Friday, 9 am to 5 pm, Pacifi c Standard Time.
(online only)
2010D i s c R e p a i r S o l u t i o n s
P r o d u c t C a t a l o g u eToll Free 1-866-237-3724 | Visit WWW.DISCGOTECH.COM