Disaster Planning for the Small Business
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Transcript of Disaster Planning for the Small Business
© 2006 Digital CPE, LLCAll rights reserved
Disaster: Plan and Prepare
Peter D. LucashDigital CPE, LLC
The Art of BusinessCharleston Digital Corridor
February 17, 2006
© 2006 Digital CPE, LLCAll rights reserved
Threats in Charleston
© 2006 Digital CPE, LLCAll rights reserved
Business disaster and continuity planning
• Anticipate risks to business• How long could you afford to go without
operating?• How would you continue?• This is a business function, not just IT• Plan and test• Include business partners
© 2006 Digital CPE, LLCAll rights reserved
© Peak 10
© 2006 Digital CPE, LLCAll rights reserved
Four Facets
• People• Communication• Workplace• Stuff
© 2006 Digital CPE, LLCAll rights reserved
People are number 1
• Where will they work?• How will they get there?• Who will you need and when?• What about families?• What about basic need?
© 2006 Digital CPE, LLCAll rights reserved
People
• It’s your business and it is personal• Employees and their families have to
evacuate, have extended families, and have homes to secure
• Payroll• Personal recovery vs. business recovery• Two income HH = two sets of time
demands with same problem
© 2006 Digital CPE, LLCAll rights reserved
Communication
• Phone lists:o Employeeso Customerso Vendors
• Tools:o Cell/sat phoneso Message boardso Email/web sites
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Contact lists
• Keep current• Evacuation plans• Meeting point
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Contact Card - Staff
Evacuation Destination:Alternate:
Home Phone:
Office Phone:
Title:
Date:
Email:
Notes:
Cell or Pager:
City/State/Zip:
Street Address:
Name:
Employee/Contractor Contact Card
© 2006 Digital CPE, LLCAll rights reserved
Workplace
• Staff needs a physical place to work• Power• Access
o Roads open and passableo areas restricted to residents?
• Services:o Phoneo Delivery
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Resources
• Equipment lists:o Hardwareo Softwareo Other hard assetso Other references
© 2006 Digital CPE, LLCAll rights reserved
Backup data
• Media storage• Tapes – frequently corrupt• Online services• Hot backup
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Customer care
• Current list• A/R• Contact • Notify with your plans
© 2006 Digital CPE, LLCAll rights reserved
Record Card - Vendor
Ph:24 HrFax:Other:
Notes:
Contact:
Alternate:
City/State/Zip:
Street Address:
Vendor:
Product/Service:
© 2006 Digital CPE, LLCAll rights reserved
Stuff
• Can –and how – will you be re-stocked?• Where will you put it?• IP: backups
o Duplicate offsite
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Risk assessment
• Fire• Wind/rain• Terrorism• Pandemic
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Hurricane
• Warning – time on our side• Notify• Group evacuation?
© 2006 Digital CPE, LLCAll rights reserved
Other
• Assist in evacuation plans• Assist in recovery – personal • IDs for staff to gain access
© 2006 Digital CPE, LLCAll rights reserved
IBM Webinar2006 Lessons Learned from Hurricane Season
© 2006 Digital CPE, LLCAll rights reserved
Lessons Learned: PeopleAdopted from webinar by IBM Corporation IBM Business Continuity and Recovery Services (2006)
Problems: • Employees weren’t available or 100% focused on the job• Employees didn’t know what to do • Employee safety was not considered• There were no emergency loans / funds for employees• What about the families, spouses and/or children
What to do:• Consider employees prior, during and after event• Ensure your employees are addressed in your BCP (roles during
and after disaster, safety, trauma, transportation, housing and funding)• Consider addressing employees’ families in BCP
Include IT, lines of business, HR and auditors in BCPConsider having alternate teams available
© 2006 Digital CPE, LLCAll rights reserved
Lessons learned: Communication
Problems:• Cell phone service out• No central point to call/view• No power = no phones• Communication with public safety agencies• Media relations
What to do:• Satellite phones and/or out of area cell phones• Website bulletin board, group
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Lessons learned: Data
Problem: Tapes at risk• Location• Corrupted• Restoration
What to do:• Offsite• Practice/test restoration
© 2006 Digital CPE, LLCAll rights reserved
Lessons learned: Infrastructure
Problems:• Storage in vulnerable locations• Structural damage: physical, mold
What to do:• Store above ground/flood level• Pre-arrange for contractors• Assess vulnerabilities
© 2006 Digital CPE, LLCAll rights reserved
Lessons learned: Hardware
Problems:• No power• Service contracts• Ability to relocate
What to do:• Plan or contract for replacement• Identify relocation and test
© 2006 Digital CPE, LLCAll rights reserved
Resources
Institute for Business and Home Safetywww.ibhs.org
US Dept. of Homeland Securitywww.ready.org
IBM Global Services/Business and Continuitywww-1.ibm.com/services/us/index.wss/itservice/bcrs/a1000411
Disaster Resource.comwww.disaster-resource.com
Disaster Recovery Journalwww.drj.com
© 2006 Digital CPE, LLCAll rights reserved
Getting started
• Compile listso Employeeso Vendorso Assets
Physical, financial• Secure data/information systems• Risk assessment• Insurance• Plan
© 2006 Digital CPE, LLCAll rights reserved
Q & A
People FirstBackupPlan Practice
© 2006 Digital CPE, LLCAll rights reserved
About the presenterPeter Lucash is the CEO of Digital CPE, a training, information and consulting firm. He is a former EMT and hospital administrator, and is an active instructor in business for online and ground universities.
Help your community businesses prepare! Peter has also developed a hands on workshop for small businesses to develop a working disaster plan. In this half day session, attendees will start to work on their plan and leave with key elements in place and a task plan for completion. Call or email Peter at 843.402.0900 [email protected]