Disaster Communications Operations Management...
Transcript of Disaster Communications Operations Management...
Disaster Communications & Operations Management Solution
Selling Guide
Digital Communities use innovative technology
solutions to transform the way citizens live, work
and interact with their government.
Residents gain access to municipal services
in their homes, and they can take advantage
of education and business opportunities that
formerly were unavailable. Small businesses
become more competitive because they have the
infrastructure they need to succeed in the global
marketplace. And communities become safer
places to live because first responders and emer-
gency managers gain the tools to perform at new
levels of effectiveness.
Digital Communities achieve these results
through the deployment of standards-based wire-
less broadband and computing infrastructures that
can host various applications and services. Once
the infrastructure is in place, new capabilities
can be extended anywhere they are needed
through affordable mobile computing and commu-
nications platforms.
While residents of Digital Communities become
safer and more prosperous, their governments
become more effective and efficient. Modern-
izing wireless infrastructures enables govern-
ment employees to reach centralized information
and recordkeeping functions from the field. Public
work forces become dramatically more accurate
and productive.
Combining the expertise and best practices from
the IT industry’s most respected companies, Intel’s
Digital Communities initiative delivers complete
solutions that empower government officials to
improve public safety, stimulate business and invest-
ment opportunities, revitalize neighborhoods and
generate jobs.
What are Digital Communities?
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For application, computing and infrastructure
vendors; systems integrators; and reseller partners,
the Digital Communities initiative offers tremen-
dous new selling opportunities. Resellers and
other solution partners can confidently propose
and deliver world-class mobility solutions for the
public sector that are backed by the world’s leading
solution providers.
Public-sector customers demand proven, compre-
hensive solutions and are looking for trusted partners
to deliver and support them. By teaming to deliver
end-to-end solutions, vendors and solution resellers
benefit from mutual customer relationships, increase
their sales teams’ capabilities and gain more
satisfied customers.
Every successful Digital Communities engage-
ment potentially translates into many new refer-
rals and opportunities as these solutions create a
foundation for new applications and partnerships
with municipal services organizations, citizen
services departments, local businesses, and educa-
tion and cultural institutions.
A Growing MarketCommunities around the world seek new
solutions for strengthening safety and security,
enhancing employee efficiency and productivity,
reducing cost structures, simplifying citizen access
to information and processes, and accelerating
permit and license revenue. The market for these
solutions is increasing rapidly, especially as overall
IT spending by public-sector agencies grows.
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A July 2006 survey of public safety agencies by Intel and Government Enterprise, found more than 57 percent of respondents were considering wireless deployments and/or evaluating them, and more than 27 percent had already deployed wireless solutions or were running pilots.
U.S. cities, towns and counties will spend nearly $700 million over the next three years to build municipally owned wireless broadband networks, according to the 2005 State of the Market Report by MuniWireless.
Nearly $2 billion in Homeland Security Grants will be available to states and localities in 2006 to fund security, emergency-preparedness and disaster-response initiatives, according to the Center for Digital Government and the Department of Homeland Security.
Top funding priorities include interoperable communications and citizen preparedness.
According to the National Association of State Budget Officers, state and local government IT spending has increased steadily since 2000.
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Digital Communities Bring New Opportunity
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Building the Foundation of a Digital Community
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Mobilized Solutions and Services
Hardware Infrastructure
Network Infrastructure
This foundation layer is composed of wired and wireless broadband connectivity technologies. It enables standards-
based interoperability to support multiple types of networks and their associated communication protocols.
Built on a service-oriented architecture, this layer includes standards-based technologies that ensure data and
access security; enable geospatial information and location-based services; and support intelligent documents,
Web services management and document routing.
Mobile devices — laptops, tablets and handhelds — deliver services and solutions to constituents
and government.
Digital Communities bring together government agencies, businesses and citizens through the combined
computing and communication infrastructure, using applications and services that drive information access.
Digital Communities solutions are built on a four-tier architecture — a network infrastructure, a
computing infrastructure, a hardware tier, and an applications and services tier. These solutions can be
deployed on a range of client devices, simplifying adoption by public-sector customers. A Digital Commu-
nities infrastructure provides a consistent service delivery environment that enables customers to easily
expand their services portfolio, scale to meet growing needs and add new capabilities over time without
having to extensively redesign the architecture.
Asset Management
Computing Infrastructure
Land Management
VideoSurveillance
Public SafetyDisaster
CommunicationE-Learning
Health &
Social Services
RuggedizedClient Devices
Non- Ruggedized
Security Data/Users
Spatial GIS/LBS
SOA, SOE, SOI
E-FormsRFID, Sensors, Smart Objects
Wire-LinePrivate
Networks3G WAN
Wi-FiWiMAX
On-DemandSaaS
Customer Requirements When disaster strikes, critical facilities sustain
serious damage, communications channels are
disrupted or jammed, and large numbers of citizens
may be relocated to temporary shelters. All facets
of government will be required to respond in some
capacity. First responders snap into action, and
swarms of volunteers and nonprofit organizations
arrive to help.
When normal communications are impossible,
how do emergency managers organize resources,
care for displaced residents and re-establish vital
government services? First responders — police, fire
and EMS personnel — will have radio communica-
tions, but other members of the vast ad hoc “commu-
nity of interest” that assembles during an emergency
probably will not. Cities and counties throughout the
nation struggle with the demand to connect these
disparate parties and implement capabilities that
support emergency response and recovery efforts.
Key customer requirements include:
Key DCOMS Benefits The preconfigured DCOMS kit delivers redundant
wireless voice and data communications networks,
mobile computing devices, and Web-based collabo-
ration and communication applications. DCOMS
seamlessly combines capabilities from premier
hardware, software, network technology and service
providers. Cost-effective implementation models
enable communities to deploy DCOMS to core
users and quickly scale the solution when a disaster
strikes. DCOMS provides:
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The Digital Communities Disaster Communications and Operations Management Solution (DCOMS) delivers
wireless communications and collaboration on a public scale throughout all phases of disaster management.
DCOMS equips communities to immediately restore communications and quickly link together emergency
management staff, volunteers, nonprofits, emergency responders, and displaced citizens and their loved ones.
Interoperable communications that link first responders, agency staff, citizens, volunteers and others
Redundancy that allows communications despite exten-sive damage to facilities, equipment and infrastructure
The ability to immediately re-establish disaster-site communications
Flexibility to adapt to rapidly changing situations and scale when required
Preconfigured solutions that combine needed capabilities into a comprehensive end-to-end solution
Rock-solid reliability and trustworthy support
Affordability and the ability to rapidly scale capabilities
The ability to cross geographical boundaries to integrate displaced residents and remote volunteers with no barriers
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A secure Internet-based communications and collaboration platform that users may access from any Web-enabled device
Wireless LAN connectivity designed to support everyday operations, as well as emergency response and disaster recovery
The capability to re-establish on-site wireless voice and video communications immediately after a disaster strikes
The ability for users to connect securely to any available Internet service — dial-up, Wi-Fi, 3G or Ethernet — from any location
Wireless notebooks, tablets and handheld PCs for core users, and the necessary support and integration services
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DCOMS: Critical Communications and Collaboration
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DCOMS Solution Partners
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the world’s largest chip-maker, Intel is also a leading manufacturer of computer, networking, commu-
nication and mobility products. DComs uses intel® Centrino® Duo mobile technology-based laptops
with the new intel® Core™2 Duo mobile processors, which offer greater than twice the CPu performance
when doing processor-intensive tasks like multitasking, and use as much as 28 percent less power
compared with previous-generation intel® Centrino® mobile technology-based laptops.
Revolutionize your business productivity and mobile communications experience with one of the
latest, sleekest, power-efficient and connected lntel mobile dual-core-processor-based laptops.
experience innovative, reliable, compatible laptop technologies with extended capabilities that help
you manage and better protect your laptop PC fleet for maximum business advantage.
HP is a leading global provider of computing and imaging products and services focused on
making technology and its benefits accessible to all. HP services brings to the table experts who
can design and deliver a comprehensive technology solution that fits the working environment.
on the front end, HP teams with government to deploy access devices such as handhelds, tablet
PCs and notebooks for solutions that keep communities safer and provide better services to
citizens. on the back end, HP Proliant and integrity servers, coupled with storage, supply data
to users and streamline government operations.
Simdesk Technologies delivers enterprise-class computing on a populationwide scale. the
simdesk on-Demand Computing Platform provides the world’s only integrated suite of file, print,
messaging and groupware services across the internet. simdesk provides a cost-effective and
reliable way to rapidly communicate and share information between large groups of people during
disasters, including disaster victims, volunteers and agency personnel. With simdesk, data and
resources can be securely accessed, stored and shared across applications, platforms and devices.
impacted individuals and volunteers with little or no computer experience can immediately create
e-mail addresses, register, share calendars and contact lists as well as create “digital safe deposit
boxes,” which are available to them from anywhere they access the internet.
DCOMS combines solutions from some of the most respected names in the technology industry. It’s an
end-to-end aggregated solution that can be quickly deployed to provide vital disaster management and
business continuity capabilities for cities and counties.
iPass provides a single, unified solution for secure mobile internet connectivity through provider
networks worldwide. the iPass virtual network delivers the maximum number of internet connection
options for first responders, emergency agency employees, civilian volunteers and affected citizens.
iPass software resides on notebooks supplied through DComs and automatically presents available
internet access options — dial-up, Wi-Fi, 3g or ethernet — that users may employ to securely connect.
the iPass system is managed by geographically redundant operations centers, so services are not
impacted by local or regional emergencies.
Cisco offers advanced voice, video, data and mobility solutions. the Cisco unified Wireless networking
solution cost-effectively provides wireless security, management, radio frequency technology and
mobility to allow secure, real-time access to mobile applications. DComs includes Cisco aironet® 1500
series lightweight mesh access Points — which enable cost-effective, scalable deployment of secure
outdoor wireless lans. With dual-band, simultaneous support for ieee 802.11a and 802.11b/g standards,
the Cisco aironet 1500 series employs a patent-pending adaptive Wireless Path Protocol to form a dynamic
wireless mesh network between remote access points, creating a self-healing network that withstands
equipment damage and allows for deployment of new mesh access points to expand coverage.
PacStar’s 5500 solution is a mobile network delivered through a satellite Wan connection. the
5500 delivers all the capabilities of an office network, including analog and VoiP telephone, voice-
mail and secure data communications with e-mail and internet access for as many as 92 users per
unit. accompanying it is a portable, easily set-up Vsat satellite unit that includes an outdoor trans-
ceiver and indoor interface to the 5500 network. at the perimeter of the solution is the Pacstar 3120
satellite mobile office, which includes satellite modem, laptop computer, phone and VPn firewall
to provide full satellite data and phone connectivity for as many as three remote users. the 3120
can function alone or be networked via satellite to one or more 5500s at central command stations
or to other ground-based call managers.
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Comprehensive Coverage
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DCOMS delivers on-site, near-site and far-site communications
and collaboration.
On Site
Far Site
Near Site
*HP products use Intel® Centrino® Duo Mobile Technology
*Simdesk On-Demand Platform uses Intel® Itanium® Technology
Redundant network options ensure communications and data access for first responders and victims after a catastrophic event.
End-user devices and software enable personnel and victims on-site to start recovery immediately.
PacStar ��00: immediately re-establishes disaster-site voice, data and streaming video communications via satellite for on-site personnel.
Cisco mesh network: preinstalled, self-healing wireless mesh network allows first responders, nongovern-mental organizations and victims to access necessary data and communicate.
iPass: instantly locates existing internet connectivity options, including commercial networks that may have survived the event.
HP: mobile devices allow exchange of information at the disaster site.
Simdesk: Web-based, hosted collaboration and messaging platform supports communication between disaster victims and those beyond the affected area. it also enables victim-location applications and links victims to federal disaster relief resources.
Near-site infrastructure enables recovery personnel and volunteers to rapidly deploy mobile assistance.
User devices and software allow those involved in recovery efforts to rapidly acquire the tools and information they need to begin recovery.
Cisco mesh network: preinstalled wireless mesh networks at key locations allow recovery personnel, remote crews and volunteers to set up shop anywhere.
HP: HP services provides deployment and integration services for wireless networks.
iPass: provides wireless and wired connectivity for personnel and volunteers at facilities established near the disaster site.
Simdesk: provides a secure hosted Web-based collaboration and communication platform to organize staff and volunteers, and serve the needs of citizens relocated to temporary shelters.
HP: mobile devices allow near-site personnel to communicate with first responders on the ground, and allow other near-site personnel, volunteers and victims to gain access to tools and information from mobile centers.
iPass: provides wireless and wired connec-tivity for personnel traveling to a disaster site or monitoring conditions remotely.
Simdesk: Web-based collaboration and messaging platform supports communica-tion between disaster victims and those beyond the affected area. it also enables victim-location applications and links victims to federal disaster relief resources.
HP: mobile devices enable remote disaster officials and others to communicate with people at the scene of a disaster or in the surrounding area.
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Unite Community of Interest
State and local disaster response staff
Civilian volunteers
Relief agencies and nonprofits
Police, fire and emergency response personnel
Federal troops and agencies
Public officials
Building and health inspectors and others involved in recovery efforts.
Impacted individuals
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DCOMS links together the diverse community of interest that forms during the response to and recovery from
major disasters. DCOMS gives all users a common platform for communicating, collaborating and coordinating
their efforts. During a disaster, DCOMS users may include:
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Multiple messaging services, alerts, maps and contact lists
People finder service and electronic forms in temporary shelters
Situational awareness for elected officials and managers, as well as information for citizens
iPass provides multiple internet connection options including dial-up, Wi-Fi, 3g or ethernet.
Cisco mesh network provides a self-healing wireless network across a predetermined area.
PacStar instantly re-establishes communications via a mobile satellite Wan.
iPass provides multiple internet connection options including dial-up, Wi-Fi, 3g or ethernet.
Cisco mesh network provides a self-healing wireless network
across a predetermined area.
HP mobile devices powered by Intel® Centrino® Duo mobile technology provide access to information and tools.
HP mobile devices powered by Intel® Centrino® Duo mobile technology provide access to information and tools.
HP mobile devices powered by Intel® Centrino® Duo mobile technology provide access to information and tools.
On Site
Simdesk Web-based, hosted collaboration and messaging platform supports communication between impacted individuals and those beyond the affected area. it also enables victim-location applications and links victims to federal disaster relief resources.
Near Site
Far Site
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• damage assessment• team alerts• maps• content/database access
• benefits enrollment• registering evacuees and tracking their location• inventory tracking
• status reports by ZiP code• victim location information• broadcast messages and alerts
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Digital Communities Solution Starter Kit Program
The Digital Communities Solution Starter Kit Program includes everything you need to begin
successfully selling DCOMS to public agencies.
It includes:
A preconfigured, interoperable emergency response solution that includes the capabilities outlined in this brochure
Software, hardware and infrastructure choices compiled from selected GSA-approved solutions
A single point of contact for presales engagement
Collateral marketing materials, such as busi-ness case tools, solution blueprints and white papers
A comprehensive demand generation program to create qualified new leads through webinars, partner and customer events and other means, for selling to public safety agencies
A Digital Communities portal (www.govtech.net/digitalcommunities) created in association with Government Technology magazine. This site is a source of vital information about Digital Communities around the world and includes solutions, best practices, case studies, a biweekly newsletter and information about solutions that are transforming local governments. Here you can submit your customer successes, share your best practices, and help define future customer needs and solutions.
DCOMS Starter Kit:The DCOMS starter kit is preconfigured to accommodate the needs of small, medium and large communities. This includes:
redundant, rapidly deployable communications networks for voice, data and video
wireless mobile computing devices to support data access and collection requirements
applications that deliver e-mail, messaging, collaboration and other services via a wide range of Web-enabled end-user devices
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Implementation and Installation Services Installation, maintenance, support and training services are available from each DCOMS partner. Please
consult with the appropriate vendor representative for more information about specific services, pricing and
engagements. More details can be found at www.govtech.net/digitalcommunities/DCOMSKit.
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Digital Communities Solution Starter Kit Program
DCOMS starter kits deliver everything an agency needs for an initial or pilot implementation
Hardware Solutions
users have a choice of access devices that fit their needs. Whether the need is primarily to access information on a handheld device or use Windows-based applications to input data on a tablet PC or notebook PC, HP offers several options. Handheld needs may be met with the HP iPaQ hx2490 Pocket PC powered by intel® Xscaletm technology with a 3.5-inch transflective screen and Wi-Fi (802.11b) and Bluetooth connectivity. For users needing more processing power and a larger device for inputting data, the new HP Compaq tc4400 tablet PC with intel® Centrino® Duo mobile technology weighs in at 4.6 lbs., and allows users to employ pen-based technology on its 12.1-inch enhanced outdoor-viewable screen.
Network Solutions
Cisco wireless network: 1/2 square mile (10-12 access points) and 1 square mile (up to 25 access points) hotspots or zones mesh network*; installa-tion and set-up services.
PacStar interoperable emergency communications system: Pacstar 5500 Deployable network Communi-cations Center (supports up to 92 users); Pacstar 3120 satellite mobile office (supports as many as three remote users); satellite plan; user equipment; access licenses; maintenance.
iPass Network: unlimited use of dial-up, wireless, ethernet and 3g internet access.
*Final configuration will follow a site survey.
Software Solutions
Simdesk package: simdesk user accounts can be deployed on a small, medium or large scale within hours of a disaster, with no additional hardware purchases. simdesk provides users with critical communication tools, on-demand, over the internet with 24/7 support.
iPass mobile office internet connectivity client is included on every laptop.
Configuration
Small Communities20 critical users1,000 volunteers10,000 citizens
Medium-Size Communities50 critical users5,000 volunteers100,000 citizens
Large Communities100+ critical users20,000+ volunteers500,000+ citizens
Federal Homeland Security Grants will deliver $1.8 billion to state and local governments in 2006. These funds are disbursed to states but ultimately, state agencies spend only about 20 percent of the money.
The bulk of funding flows to counties. Purchasing decisions are influenced by a diverse group of representatives
from the emergency response, public safety, information technology and public health communities. These
influencers vary widely from jurisdiction to jurisdiction. Key players often have military communications
backgrounds and have become de facto emergency communications experts in their jurisdictions.
Identifying Sales Opportunities
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Homeland Security Grant Programs
Urban Area Security $711M
State Homeland Security Grant Program $517M
Law Enforcement Terrorism Prevention Program $375M
Emergency Management Performance Grant Program $169M
Metropolitan Medical Response System Program $29M
Citizen Corps Program $19M
Source: Center for Digital Government/Department of Homeland Security fiscal ’06
Federal
Fema
DoD
Homeland security
sBa
State
emergency services
Homeland security
national guard
Department of Forestry
Department of transportation
state Police
Public Health
emergency operations directors/advisers
Homeland security directors/advisers
elected officials
Chief information and chief technology officers
City
Police
Fire
emergency services
medical
HaZmat
Building inspection
Community emergency Response teams (CeRts)
elected officials
City managers
emergency management directors
Homeland security directors
technology and telecommunications directors
Health and human services directors
Volunteer coordinators
general services directors
Potential DCOMS Solution Purchasers*
DCOMS Sales Decision- Makers and Influencers
Could Purchase and/or Influence Purchasing Decision
County
sheriff
Fire
emergency services
urban search and Rescue
transportation
Health
Building inspection
Community emergency Response teams (CeRts)
elected officials
emergency management and homeland security directors
technology and telecommunications directors
Health and human services directors
Volunteer coordinators
general services directors
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The Department of Homeland Security’s National
Preparedness Goal offers a road map for homeland
security, disaster response and emergency manage-
ment planning. All states and localities receiving
homeland security funding are expected to follow
guidelines outlined in the goal, even if additional
funds are used to support homeland security
efforts on the state and local levels. When applying
for federal funding, states and urban areas must
demonstrate precisely how they will use those funds
in accordance with federal guidelines for homeland
security and emergency preparedness.
Jurisdictions must use the National Prepared-
ness Goal as a basis for assessing their overall
levels of emergency response preparedness. The
DHS has created a list of 36 essential capabili-
ties that should be developed and maintained to
prevent, protect against, respond to and recover
from terrorist attacks and major disasters. DCOMS
provides a number of capabilities demanded by
the DHS, including:
States and localities typically apply for DHS
grants in the fall and receive funding in the spring.
Government agencies and officials seeking DHS
funds often are stretched thin with other respon-
sibilities and need help mapping technical solu-
tions to DHS essential capabilities and funding
priorities. This is particularly true in small to mid-size
communities. There is a ready opportunity for Digital
Communities resellers to become trusted part-
ners with these jurisdictions, using DCOMS as an
end-to-end solution for meeting DHS disaster
management requirements.
Maximizing PotentialTo maximize homeland security funding poten-
tial, resellers should position DCOMS to meet
multiple DHS funding priorities. The current top
DHS funding priorities are:
Furthermore, DCOMS proposals should explain
how the deployment strengthens response and
recovery capabilities.
Response capabilities: Provide infrastructure
to control loss of life and destruction of property,
including loss due to post-disaster incidents
caused by humans as well as the actual disaster.
Recovery capabilities: Deploy systems and
applications to facilitate the recovery process,
such as citizen location portals, asset tracking and
system backups for phone systems, networks and
data centers. Recovery capabilities also include
deploying temporary infrastructure enhancements,
such as portable cell towers, portable Wi-Fi hotspots
and portable radio towers.
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interoperable communications
information sharing and collaboration
citizen preparedness and participation
on-site incident management
emergency operations center management
critical resource logistics and distribution
volunteer management and donations
emergency public information and warning
medical supplies management and distribution
structural damage assessment and mitigation
restoration of lifelines
economic and community recovery
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interoperable communications
catastrophic planning
medical surge
citizen preparedness and participation
mass prophylaxis
critical infrastructure protection
training for first responders
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Funding Process
DCOMS combines proven technologies from respected and reliable providers. These pages provide a look
at how individual DCOMS components have performed in real-world situations.
Case Histories
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Empowering EPA Field StaffChallenge: enable u.s. environmental Protection agency
staff to access the agency’s intranet from the field. ePa policy
experts, inspectors and emergency first responders needed
remote access to a range of information, including policy data and
inspection records.
Solution: the ePa deployed iPass mobile office, a system from
iPass inc. that delivers dial-up, ethernet, Wi-Fi and 3g mobile data
connectivity through a single interface. iPass contracts with
a large number of network-service providers, globally giving
its customers access to tens of thousands of Wi-Fi hotspots
and ethernet access points in airports, coffee shops, hotels
and other locations.
Benefit: Beyond allowing field staff access to crucial data
while responding to crisis situations far from the office, the
solution permits as much as 30 percent of the ePa’s 18,000-
member work force to telecommute one or two days a week
to reduce auto emissions.
Military-Grade CommunicationsChallenge: Provide states, counties, cities and commercial enti-
ties with a solution for interoperable emergency communications
that is advanced, scalable and portable for response to natural and
man-made disasters.
Solution: the Pacstar 5500 is a complete easily deployable
network with full office capabilities. through a satellite Wan connec-
tion, it delivers analog and VoiP telephone, voicemail, video and
secure data communications with e-mail and internet access.
accompanying it is a portable, Vsat satellite unit. at the perimeter
is the Pacstar 3120 satellite mobile office that provides full satel-
lite data and phone connectivity for
remote users. it can function alone
or be networked via satellite to the
5500 at central command. the entire
solution set-up takes less than
one hour.
Benefit: even when all infrastruc-
tures have collapsed, the Pacstar™
interoperable emergency Communications system gives response
teams complete, fast access to standard communications chan-
nels. they can talk via internet phone, send e-mails and stream
videos very quickly after natural and man-made disasters.
Mobile Inspections Challenge: improve city employee productivity for Cleveland
by providing real-time access to information in the field, eliminating
unnecessary travel time and manual or redundant data entry. improve
agency and employee access to information and processes. accelerate
response to citizen requests. and reduce cycle time and costs associated
with inspections, reporting, permitting, and tracking land and resource use.
Solution: the city deployed a wireless network consisting of Cisco
aironet 1300 series access points and Cisco aironet 1400 bridges to
create hotspots where inspectors armed with HP iPaQ wireless devices
with intel® Xscale™ technology can access necessary data.
Benefit: mobile inspectors now access gis, histor-
ical permit and other data from the field, eliminating
trips to the office and duplicate data entry. the solu-
tion has expedited the inspection process, and the
city now has a scalable wireless network that can
meet its future needs.
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Digital Communities Vendor SupportPacStar Communications, iPass, Simdesk, HP, Cisco Systems and Intel are committed to your success in selling
DCOMS. Soon you will see additional information about state and local government selling opportunities for
emergency management and disaster response solutions. Visit www.govtech.net/digitalcommunities to
stay informed about new developments. We will make our best effort to respond to your questions, requests for
information and technical support by the next business day. We’re here to help.
Begin by visiting the partner section of www.govtech.net/digitalcommunities/DCOMSKit to find detailed
information about each vendor’s products, plus support, training and technical assistance programs. You’ll also find
additional information about the Digital Communities DCOMS starter kit, designed to get you off to a fast start. The
market is growing quickly, and the Digital Communities partnership is strongly positioned to help you succeed.
Good luck and good selling.
Access for AllChallenge: lay groundwork for economic
growth. Provide valuable service to residents of
st. Cloud, Fla. improve citywide operations.
Solution: HP services designed and built a city-
wide wireless network that provides both government agencies and
the public with access to the internet.
Benefit: the wireless deployment has created a more favorable
environment and provided the city with an estimated $28 million
in positive economic impact. it has given better and faster access
to information for first responders and city employees.
Serving Rita EvacueesChallenge: Provide Houston citizens with communication
services, such as e-mail and file storage, to help them cope during
hurricanes Katrina and Rita. For example, Fema required an e-mail
address for hurricane Katrina/Rita victims to receive financial
relief and other vital information. impacted individuals also had to
keep track of vital information, forms and documents in a highly
chaotic environment.
Solution: simdesk services were deployed at internet stations
in key disaster relief locations, such as Houston’s george R. Brown
Convention Center. using simdesk’s simple interface, impacted indi-
viduals with little or no computer experience immediately created
e-mail addresses and “digital safe deposit boxes” to store impor-
tant information. these services were available to individuals from
any computer as they moved from shelter to shelter to home.
Benefit: approximately 8,000 impacted individuals stayed at
the Houston convention center after Hurricane Rita. approximately
4,000 of those individuals created simdesk accounts, allowing
them to apply for Fema relief via e-mail. the majority of the indi-
viduals also used simdesk to store critical data and access that
information from any internet-connected computer.
Keeping Cops on the Street Challenge: Keep officers working in the field rather than behind
a desk writing reports.
Solution: the Baltimore Police Depart-
ment used Cisco aironet® wireless solu-
tions to create mobile hotspots around
station houses to ease reporting and file
transfers. the department also deployed
Cisco secure access control server soft-
ware to lock down the wireless access
points and protect the network from
hackers. now officers write, transmit and
file reports directly from patrol cars.
Benefit: officers save time and have instant access to
critical information, an important factor in preventing and
combating crime.
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iPass and the iPass logo are registered trademarks of iPass inc. in the united states and other countries.
Pacstar is a trademark of Pacific star Communications inc. in the u.s.a. and other countries. information in this document is provided by Pacstar™ in connection with Pacstar products. except as provided in Pacstar’s teams and conditions of sale for such products, Pacstar assumes no liability whatsoever, and Pacstar disclaims any express or implied warranty relating to sales and/or use of Pacsar products, including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright, or other intellectual property right.
simdesk, s-Drive, World Wide server, and on-Demand Computing Platform are either registered trademarks or trademarks of simdesk technologies inc. in the u.s.a. and/or other countries.
information in this document is provided in connection with simdesk® products. except as provided in simdesk’s terms and conditions of sale for such products, simdesk assumes no liability whatsoever, and simdesk disclaims any express or implied warranty relating to sale and/or use of simdesk products, including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright, or other intellectual property right. information contained in this document is for the u.s. market only. simdesk reserves the right to make changes at any time, without notice, in the terms of our offering, including prices and specifications.
system performance, battery life, high-definition quality and functionality, and wireless performance and functionality will vary depending on your specific operating system, hardware and software configurations. References to enhanced performance as measured by sysmark*2004, PCmark*2005 and 3Dmark*2005 refer to comparisons with previous generation intel® Centrino® mobile technology platforms. References to improved battery life as measured by mobilemark*2005, if applicable, refer to previous generation intel Centrino mobile technology platforms. Wireless connectivity and some features may require you to purchase additional software, services or external hardware. availability of public wireless lan access points is limited, wireless functionality may vary by country and some hotspots may not support linux-based intel Centrino mobile technology systems.
inFoRmation in tHis DoCument is PRoViDeD in ConneCtion WitH intel® PRoDuCts. eXCePt as PRoViDeD in intel’s teRms anD ConDitions oF sale FoR suCH PRoDuCts, intel assumes no liaBilitY WHatsoeVeR, anD intel DisClaims anY eXPRess oR imPlieD WaRRantY Relating to sale anD/oR use oF intel PRoDuCts, inCluDing liaBilitY oR WaRRanties Relating to Fitness FoR a PaRtiCulaR PuRPose, meRCHantaBilitY, oR inFRingement oF anY Patent, CoPYRigHt, oR otHeR intelleCtual PRoPeRtY RigHt.
intel, the intel logo, intel Core, intel Centrino, and the intel Centrino logo are trademarks or registered trademarks of intel Corporation or its subsidiaries in the united states and other countries.
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