Disaster and Recovery

How to think about the “unthinkable”

24 / 7 / 365 worldwide– 3900 flights a day

Coordination of maintenance, flight services and crew support

– 250K passengers a day– 250 destinations– Direct to consumers thru AA.com– Coordination with the travel industry distribution systems

All under multiple regulatory jurisdictions and oversight

Premise One

For any business… problems, challenges or outright disasters are part of the process

It is ok to not have all the answers…

It is not ok to not have all the questions…!

Premise Two

Your product may be insurance, travel, accounting services, tech support or PR services…

But your business is information… Client lists, sales leads and sales orders Receivables and payables Contracts and business fulfilment Regulatory issues and tax info

Sample Questions

Business Info: Clients, suppliers, advisors… plans, on-goings projects, opportunities

Business Assets: Details of the people, the operating locations and the businesses tools

Business Process: Who does what…who knows what… within my business.

Work with the questions… the answers will come

Develop these questions and the results into a plan that works for you and your business– Keep it simple and workable

Do not over work it

– Keep it fresh and updated Quarterly, monthly, weekly if that’s what works

– Run a drill at least once a year Loss or leadership, weather or act of God, power,

equipment or computer failure, etc.

In conclusion

Protect your information assets – Backup data– Redundant access– Distributed access

Develop resiliency Make the investment to protect your

investment