Disabled Spectators Guide - Estadio...

Disabled Spectators Guide -

Estadio Metropolitano Centre for Access to Football in Europe

UEFA Champions League Final 2019

Saturday 1 June 2019

Supported by

Published May 2019

Alternative formats of this

document are available upon

request.

Please contact CAFE:

E: [email protected]

T: +44 (0) 208 065 5108

Twitter: @cafefootball

mailto:[email protected]

2

Contents

Madrid ............................................................................................................................................................................ 3

Getting around the City .................................................................................................................................................. 3

The Airport – Adolfo Suárez Madrid-Barajas Airport ................................................................................................ 3

Getting to Madrid city centre from the airport ......................................................................................................... 4

Getting around by bus ............................................................................................................................................... 6

Getting around by taxi ............................................................................................................................................... 6

Fan Meeting Points and Fan Zones ................................................................................................................................ 6

Neutral Fan Zone – UEFA Champions Festival........................................................................................................... 6

Finalist Fan Meeting Points, open on Saturday 1 June ........................................................................................... 11

The Estadio Metroplitano ............................................................................................................................................. 13

Getting to the stadium ............................................................................................................................................. 13

From the Airport .................................................................................................................................................. 13

From Atocha station ............................................................................................................................................ 13

Accessible (disabled-friendly) car parking ............................................................................................................... 15

Drop-off and pick-up points ................................................................................................................................ 17

Stadium Information .................................................................................................................................................... 18

Accessible (disabled-friendly) entrances ................................................................................................................. 18

Entering the stadium ............................................................................................................................................... 18

Signage and wayfinding ........................................................................................................................................... 19

Accessible (disabled-friendly) viewing areas .......................................................................................................... 19

Wheelchair user spaces and Easy Access Seating – General Public ........................................................................ 19

Wheelchair user spaces and Easy Access Seating – Finalists.............................................................................. 19

Tottenham Hotspur FC ........................................................................................................................................ 19

Liverpool FC ......................................................................................................................................................... 19

Accessible (disabled-friendly) amenities and services ............................................................................................ 21

Concessions ......................................................................................................................................................... 21

Accessible (disabled-friendly) toilets .................................................................................................................. 21

Accessible (disabled-friendly) services .................................................................................................................... 21

Stadium volunteers ............................................................................................................................................. 21

Audio-descriptive commentary........................................................................................................................... 21

Assistive listening devices ................................................................................................................................... 22

Emergency procedure and first aid ......................................................................................................................... 22

For more information ................................................................................................................................................... 22

CAFE Have Your Say ...................................................................................................................................................... 22

About CAFE ................................................................................................................................................................... 23

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Madrid Madrid is the capital city of Spain and is the third largest city in the European Union, with a

population of over 3.5 million people. As capital city of the country, it is the seat to the Spanish

government and the city residence of the Spanish Royal family.

Madrid is a very active city, with a bustling nightlife, busy business centres and lively streets either

by day or night.

For more information on things to do in Madrid please visit:

https://www.esmadrid.com/en - English language version

https://www.esmadrid.com/ - Spanish language version

https://www.esmadrid.com/fr - French language version

https://www.esmadrid.com/de - German language version

The Estadio Metropolitano is located in the San Blas-Canillejas area of Madrid, and is around 12km

from the city centre.

The stadium opened in September 2017 and is home to La Liga team Atletico de Madrid. The first

goal scored in the stadium was by Atletico’s Antoine Griezmann in a 1 – 0 victory against Malaga CF.

Getting around the City

Madrid has several accessible transport hubs, including an international airport and train station.

There is a good level of accessible transport available in the city.

For further information on accessible public transport and other accessible tourist information in

Madrid, in addition to this Guide, please see:

Accessible tourist information guide -

https://www.esmadrid.com/sites/default/files/documentos/accessible_resources_2_edicion.pdf -

English language version only

Accessible transport information - https://www.esmadrid.com/en/accessible-madrid - English

language version only

For more specific information on accessibility around Madrid, please contact the Madrid Culture,

Tourism and Affairs office:


The Airport – Adolfo Suárez Madrid-Barajas Airport Adolfo Suárez Madrid-Barajas Airport is located approximately 6.5km from the Estadio

Metropolitano.

https://www.esmadrid.com/en

https://www.esmadrid.com/

https://www.esmadrid.com/fr

https://www.esmadrid.com/de

https://www.esmadrid.com/sites/default/files/documentos/accessible_resources_2_edicion.pdf

https://www.esmadrid.com/en/accessible-madrid


4

The four airport terminal buildings are fully accessible for disabled passengers. The terminal

buildings have automatic entrance doors, lifts, ramps and accessible toilets.

Further details on accessible services available at the airport for disabled passengers can be found by

visiting:

W: https://www.aeropuertomadrid-barajas.com/eng/reduced-mobility.htm - English language

version

W: https://www.aeropuertomadrid-barajas.com/movilidad-reducida.htm - Spanish language version

For further information on the services available, please contact the airport directly by telephone:

T: (+34) 902 404 704 / (+34) 91 321 10 00


Travel assistance for disabled passengers must be booked at least 48 hours before departure, via the

relevant airline or travel agent.

Disabled passengers are also advised to pre-book any assistance needed at the airport, including

being met at the designated meeting points located across the airport terminals. This must be done

at least 48 hours before departure. Assistance at the airport can be booked by visiting:

https://wwwssl.aena.es/pmr/inicio?lang=en – English language version

https://wwwssl.aena.es/pmr/inicio?lang=es – Spanish language version

https://wwwssl.aena.es/pmr/inicio?lang=fr – French language version

https://wwwssl.aena.es/pmr/inicio?lang=de – German language version

Getting to Madrid city centre from the airport

By Metro – Disabled spectators can take Metro Line from Metro stations Aeropuerto T4 or

Aeropuerto T1, T2, T3 to Nuevos Ministerios.

Metros run approximately every 4 – 5 minutes during the daytime and between every 8 and 15

minutes from 22:00. Services run from 06:05 until 01:30.

Both airport metro stations and Nuevos Ministerios are accessible for disabled passengers, and

metro trains have a deployable ramp at the door of the first carriage of every train to assist

wheelchair users in boarding.

Journey times are approximately 20 – 27 minutes depending on which terminal building you are

travelling to / from.

Further information on Madrid’s airport metro link can be found by visiting:

https://www.aeropuertomadrid-barajas.com/transportation/madrid-airport-bymetro.htm - English

language version

https://www.aeropuertomadrid-barajas.com/transportes/como-ir-en-metro.htm - Spanish language

version

https://www.aeropuertomadrid-barajas.com/eng/reduced-mobility.htm

https://www.aeropuertomadrid-barajas.com/movilidad-reducida.htm


https://wwwssl.aena.es/pmr/inicio?lang=en

https://wwwssl.aena.es/pmr/inicio?lang=es

https://wwwssl.aena.es/pmr/inicio?lang=fr

https://wwwssl.aena.es/pmr/inicio?lang=de

https://www.aeropuertomadrid-barajas.com/transportation/madrid-airport-bymetro.htm

https://www.aeropuertomadrid-barajas.com/transportes/como-ir-en-metro.htm

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By Bus – Disabled spectators can take Exprés Aeropuerto (Bus line 203) from Terminal 1 to Atocha

Renfe Station. Services run every 15 – 20 minutes from 06:00 until 23:30.

From 23:30 until 06:00, the N27 Exprés Aeropuerto runs from Terminal 1 to Cibeles in the centre of

Madrid. Services run every 35 minutes.

Journeys take around 30 minutes.

Buses used on this route are accessible with space for one wheelchair user. Buses have deployable

ramps either at the middle or back door of the vehicle for wheelchair users to use when boarding or

alighting. Audio and visual announcements are available on all services.

The Train Station – Atocha Renfe Station

Atocha Renfe station is the main station in the city and is located approximately 12km from the

Estadio Metropolitano

The station is accessible for disabled passengers, with accessible waiting rooms and accessible toilets

available.

Assistance with boarding and alighting can be pre-booked ahead of journeys via the assistance

service provider, Atendo. Assistance should be pre-booked at minimum of 24 hours ahead of

journeys. Assistance can be booked via Atendo by:


T: +34 917 744 040

Passengers who have assistance booked are requested to be at their departing station 30 minutes

ahead of departure.

Further information on Atocha Renfe Station can be found by visiting:

W: https://www.renfe-sncf.com/rw-en/services/stations/Pages/madrid-puerta-de-atocha.aspx -

English language only

Further information on the Atendo assistance service can be found by visiting:

W: https://www.renfe-sncf.com/rw-en/prepare-your-trip/before-travelling/Pages/personal-

assistance.aspx - English language only

Getting around by metro

Approximately 60% of the metro system in Madrid is accessible. Accessible metro stations have lift or

ramped access. Tactile paving, audio announcements and ticket machines with Braille are also

available.

Further information on the services and facilities available on the Madrid Metro can be found by

visiting:

W: https://www.metromadrid.es/en/accessibility#panel0 – English language version

mailto:[email protected]%E2%80%8B%E2%80%8B

https://www.renfe-sncf.com/rw-en/services/stations/Pages/madrid-puerta-de-atocha.aspx

https://www.renfe-sncf.com/rw-en/prepare-your-trip/before-travelling/Pages/personal-assistance.aspx

https://www.renfe-sncf.com/rw-en/prepare-your-trip/before-travelling/Pages/personal-assistance.aspx

https://www.metromadrid.es/en/accessibility#panel0

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W: https://www.metromadrid.es/es/accesibilidad - Spanish language version

Information and assistance can be provided to disabled passengers via Madrid Metro’s Interactive Customer Service Centre (CIAC). Passengers requiring assistance are requested to pre-book assistance well in advance of their journey by telephoning: T: +34 91 779 6399 (Opening hours 07:00 to 23:00) For more information on which stations are accessible on the Madrid Metro system, please visit:

W: https://www.metromadrid.es/en/accessibility#panel1 – English language version

W: https://www.metromadrid.es/es/accesibilidad#panel1 - Spanish language version

Getting around by bus

The bus network in Madrid is very accessible for disabled passengers. All buses provided by EMT are

wheelchair accessible vehicles with low-level floors and ramped access. Audio and visual

announcements are available on all services.

For more information on accessibility of buses in Madrid and to plan your journey, please visit the

EMT website:

W: https://www.emtmadrid.es/EMTBUS/Mibus - English language version

W: https://www.emtmadrid.es/Bloques-EMT/EMT-BUS/Mibus.aspx?lang=es-ES – Spanish language

version

Or contact EMT Customer Services direct on:

T: +34 91 406 8810

Getting around by taxi

Eurotaxi provides accessible vehicles for wheelchair users. CAFE would recommend disabled

passengers pre-book journeys in advance. Taxis can only be pre-ordered via telephone :

T: +34 91 547 8200

Fan Meeting Points and Fan Zones

Neutral Fan Zone – UEFA Champions Festival The UEFA Champions Festival (neutral fan zone) will extend over 3 locations: Plaza Mayor, Puerta del

Sol and Plaza del Callao.

https://www.metromadrid.es/es/accesibilidad

https://www.metromadrid.es/en/accessibility#panel1

https://www.metromadrid.es/es/accesibilidad#panel1

https://www.emtmadrid.es/EMTBUS/Mibus

https://www.emtmadrid.es/Bloques-EMT/EMT-BUS/Mibus.aspx?lang=es-ES

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Map showing locations of Champions Festival sites

The Champions Festival site will be open from:

• 11:00 to 20:00 on Thursday 30 May

• 11:00 to 20:00 on Friday 31 May

• 11:00 to 20:00 on Saturday 1 June

• 11:00 to 20:00 on Sunday 2 June

The UEFA Champions Festival area is located approximately 13km from the Estadio Metropolitano. All

fans are invited to come and enjoy the festive atmosphere here.

Here are some of the activities on offer at the festival:

• Have your photograph taken with the UEFA Champions League trophy

• Visit the UEFA shirt gallery

• Watch the UEFA Ultimate Champions Tournament, which will see UEFA Champions League

legends take part in a five-a-side tournament

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• Watch youth football tournaments

• Enjoy entertainment with 25 hours of music and football ambassadors’ interviews

Spectators can also visit the UEFA #EqualGame Zone, where they can meet the CAFE team and have

the opportunity to learn more about audio-descriptive commentary (ADC). Visitors can also have a

go at providing ADC themselves over a number of iconic goals.

The CAFE team will be based at UEFA Equal #GameZone in Puerto del Sol from:

• 11:00 to 14:15 and 17:30 to 19:45 on Thursday 30 May

• 14:15 to 17:30 on Friday 31 May

• 14:30 to 18:00 on Saturday 1 June

• 15:30 to 19:45 on Sunday 2 June

The neutral zones are all accessible, however not all activities are. All CAFE activities in the UEFA

#EqualGame Zone are accessible for disabled visitors.

Getting to Plaza Mayor from Atocha Renfe Station

• By foot - Approximately 25 minutes via Calle de Santa or Calle de Atocha

Map showing walking route to Plaza Mayor from Atocha Renfe Station

• By taxi - Approximately 15 minutes (see page 15 for details of drop-off / pick-up points)

• By bus - From Atocha Renfe station, disabled spectators can walk approximately 270 metres

via Calle Estación and Paseo de la Infanta Isabel to Intercambiador de Atocha. From here,

take the number 32 bus in the direction of Benevente and alight at Benevente (five stops).

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From this stop, Plaza Mayor is approximately a 300 metre walk away via Calle de Atocha,

Plaza de Santa Cruz and Calle de Zaragoza.

Overall journey time is approximately 22 minutes.


via Calle Estación and Calle de Méndez Álvaro to Delicias Atocha. From here, take the

number 6 bus in the direction of Benevente and alight at Benevente (four stops). From this

stop, Plaza Mayor is approximately a 300 metre walk away via Calle de Atocha, Plaza de

Santa Cruz and Calle de Zaragoza.


• By metro* - From Atocha metro station, disabled spectators can take metro line 1 in the

direction of Pinar de Chamartin and alight at Sol (four stops). From this station, Plaza Mayor

is a 400 metre walk away via Puerta del Sol and Calle Mayor.

Overall journey time is approximately 20 minutes

*CAFE has been advised that this route is accessible for disabled passengers

Getting to Puerta del Sol from Atocha Renfe Station

• By foot - Approximately 25 minutes via Calle de Santa Isabel or Calle Atocha or Carrera de S

Jeronimo.

Map showing walking route to Puerto del Sol from Atocha Renfe Station

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• By taxi - Approximately 20 - 30 minutes (see page 15 for details of drop-off / pick-up points)



take the number 32 bus in the direction of Benevente and alight at Benevente (five stops).

From this stop, Plaza Mayor is approximately a 350 metre walk away via Calle de Carretas

and Puerta del Sol



via Calle Estación and Calle de Méndez Álvaro to Delicias Atocha. From here, take the

number 6 bus in the direction of Benevente and alight at Benevente (four stops). From this

stop, Plaza Mayor is approximately a 350 metre walk away via Calle de Carretas and Puerto

del Sol



direction of Pinar de Chamartin and alight at Sol (four stops). From this station, it is

approximately a 60 metre walk to Puerta del Sol



Getting to Plaza del Callao from Atocha Renfe Station

• By foot: Approximately 30 minutes via Paseo de la Infanta Isabel, Paseo del Prado, Calle de

Atocha, Calle de Carreras, Puerto del Sol and Calle de Carmen.

Map showing walking route to Plaza del Callao from Atocha Renfe Station

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• By taxi - Approximately 20 - 30 minutes (see page 15 for details of drop-off / pick-up points)



take bus 19 in the direction of Plaza Cataluña to Retiro (four stops). Walk 150 metres to

Puerta de Alcalá via Plaza de la Independencia. From here, take bus 146 in the direction of

Callao and alight at Gran Via – Callao (five stops). Plaza del Calleo is then a 160 metres walk

via Calle Gran Via



direction of Pinar de Chamartin and alight at Sol (four stops). From this station, Plaza del

Callao is a 450 metre walk via Puerta del Sol and Calle del Carmen



Finalist Fan Meeting Points, open on Saturday 1 June

• Plaza de Colón will be the designated fan meeting point for Tottenham Hotspur supporters.

• Plaza de Salvador Dali - Felipe II will be the designated fan meeting point for Liverpool FC

supporters.

12

Gettting to Plaza de Colón – Tottenham Hotspur FC supporters – from Atocha Renfe

• By Foot – Approximately 30 – 35 minute walk via Calle Estación, Paseo de la Infanta Isabel,

Calle de Alsonso XII, Plaza de le Independencia, Calleo Serrano and Calle de la Armada

Española

Map showing walking route to Plaza del Colón from Atocha Renfe Station

• By Taxi – Approximately 10 – 15 minutes (see page 15 for details of drop-off / pick-up points)

• By Bus – From Atocha Renfe station, disabled spectators can walk approximately 200 metres


take bus 14 in the direction of Pio XII (seven stops) and alight at Biblioteca National. Plaza de

Colón is a 140 metre walk from here via Paseo de Recoletos and Plaza de Colón


• By Metro – CAFE is unable to provide details of an accessible journey to Plaza del Colón via

the metro

Getting to Plaza de Salvador Dali - Felipe II – Liverpool FC supporters – from Atocha Renfe

Station

• By Foot – Approximately a 40 minute walk via Calle Estación, Paseo de la Infanta Isabel, Calle

de Alsonso XII, Calle de O’Donnell and Av. de Felipe II

• By Taxi – Approximately 20 minutes (see page 15 for details of drop-off / pick-up points)

• By Bus – From Atocha Renfe station, disabled spectators can walk approximately 150 metres

via Calle Estación and Paseo de la Infanta Isabel to Intercambiador de Atocha. From here, take

bus 26 in the direction of Diego de Leon and alight at Felipe II (nine stops). Plaza de Salvador

Dali is a 150 metre walk from here via Av. de Felipe II and Calle de Fernan Gonzalez

13


• By Metro* – From Atocha metro station, disabled spectators can take metro line 1 in the

direction of Pinar de Chamartin and alight at Sol (four stops). From here, take metro line 2 in

the direction of Las Rosas and alight at Goya (five stops). From this metro stop, Plaza de

Salvadore Dali is a 180 metre walk via Av. de Felipe II and Calle de Fernan Gonzalez



The Estadio Metroplitano

Getting to the stadium

Public transport will be very busy before and after the match, therefore CAFE would advise that

disabled spectators arrive early and allow plenty of time to reach the stadium.

From the Airport

• By Taxi – approximately 20 – 30 minutes depending on matchday traffic (see page 15 for

details of drop-off / pick-up points)

• By Metro* – From either of the airport metro station take line 8 in the direction of Nuevos

Ministerios and alight at Nuevos Ministerios (seven stops if boarding from Terminal 4 metro

station, five stops if boarding from Terminal 1 – 3 metro station). From here, take line 10 in

the direction of Puerta del Sur and alight at Gregario Maranon. Then take line 7 in the

direction of Hospital del Henares and alight at Estadio Metropolitano (11 stops). The stadium

is a 160 metre walk from here, via Calle de Estocolmo

Overall journey time is approximately 45 – 50 minutes


From Atocha station

• By Taxi – Approximately 20 – 25 minutes depending on matchday traffic (see page 15 for


• By Metro* – From Atocha station take line 1 in the direction of Valdecarros and alight at

Pacifico (two stops). From here, take line 6 in the direction of Anden 1 and alight at Nuevos

Ministerios (eight stops). Then take line 10 in the direction of Puerta del Sur and alight at

Gregario Maranon. From here take line 7 in the direction of Hospital del Henares and alight

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at Estadio Metropolitano (11 stops). The stadium is then a 160 metre walk via Calle de

Estocolmo



From the Neutral Fan Zones – UEFA Champions Festival

To reach the stadium from Plaza Mayor – UEFA Champions Festival



• By Metro* – Disabled spectators should walk 400 metres to Opera via Calle Mayor and Plaza de Isabel II. From Opera take line 5 in the direction of Alameda de Osuna to Pueblo Nuevo (11 stops). From Pueblo Nuevo take line 7 in the direction of Estadio Metropolitano or Hospital del Henares and alight at Estadio Metropolitano (6 stops). The stadium is a 160 metre walk from here, via Calle de Estocolmo.

Overall journey time is approximately 55 minutes *CAFE has been advised that this route is accessible for disabled passengers

To reach the stadium from Puerta del Sol – UEFA Champions Festival



• By Metro* – Disabled spectators can walk 400 metres to Gran Via via Calle de la Montera. From Gran Via take line 5 in the direction of Alameda de Osuna to Pueblo Nuevo (nine stops). From Pueblo Nuevo take line 7 in the direction of Estadio Metropolitano or Hospital del Henares and alight at Estadio Metropolitano (6 stops). The stadium is a 160 metre walk from here via Calle de Estocolmo



To reach the stadium from Plaza del Callao – UEFA Champions Festival



• By Metro* - By Metro – Disabled spectators can walk 450 metres to Gran Via via Calle Gran Via and Calle de la Montera. From Gran Via take line 5 in the direction of Alameda de Osuna and alight at Pueblo Nuevo (nine stops). From Pueblo Nuevo take line 7 in the direction of Estadio Metropolitano or Hospital del Henares and alight at Estadio Metropolitano (6 stops). The stadium is a 160 metre walk from here via Calle de Estocolmo


15


From Plaza de Colón – Tottenham Hotspur FC Supporters

To reach the stadium from – Plaza de Colón



• By Metro* – Disabled spectators can walk 230 metres via Calle de Goya to Serrano. From

here take line 4 in the direction of Pinar de Chamartin and alight at Diego de Leon (four

stops). From here take line 5 in the direction of Alameda de Osuna and alight at Pueblo

Nuevo (four stops). From Pueblo Nuevo take line 7 in the direction of Estadio Metropolitano

or Hospital del Henares and alight at Estadio Metropolitano (6 stops). The stadium is a 160

metre walk from here, via Calle de Estocolmo



From Plaza de Salvador Dali - Felipe II – Liverpool FC Supporters

To reach the stadium from – Plaza de Salvador Dali – Felipe II

• By Taxi – Approximately 15 – 20 minutes (see page 15 for details of drop-off / pick-up points)

• By Metro* – Disabled spectators can walk 180 metres to Goya via Av. de Felipe II. From here,

take line 2 in the direction of Las Rosas and alight at Ventas (two stops). From here take line

5 in the direction of Alameda de Osuna and alight at Pueblo Nuevo (four stops). From Pueblo

Nuevo take line 7 in the direction of Estadio Metropolitano or Hospital del Henares and

alight at Estadio Metropolitano (6 stops). The stadium is a 160 metre walk from here via

Calle de Estocolmo



Accessible (disabled-friendly) car parking

Parking passes for accessibility ticket holders will be available on request on a first come first served

basis and subject to availability. Accessibility ticket holders will be sent an email with a link to apply

for a parking pass.

Please note that passes, if allocated, will not be delivered with tickets and are sent via email to the

applicant, in a print at home format.

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Accessible (disabled-friendly) parking is only available to disabled spectators with a valid match

day ticket and parking pass.

Accessible parking is located in P SUR B located on the south side of the stadium.

The stadium entrances are approximately between 100 and 500 metres from the accessible car

parking area.

Road closures around the stadium will come into effect from around 15:00 on the day of the final.

Disabled spectators who have an official UEFA parking pass will be able to enter the perimeter of the

stadium on production of their parking pass and will be directed to the accessible parking area.

Entrance to the parking area is allowed until half-time of the match.

Matchday stewards will be available at the accessible car parking areas to ensure vehicles are parked

adequately.

Matchday stewards and volunteers will be available at accessible car parking areas to direct disabled

spectators to the stadium entrances, and to provide assistance.

Maps showing accessible car park area – P SUR B

17

Drop-off and pick-up points

An accessible drop-off and pick-up point has been identified at P SUR B in the same area as the

accessible car parking area.

Please see maps above showing the location of the accessible car parking area

For disabled spectators arriving by private car (not taxi), access to the drop-off point will be granted

to anyone that has the below identifications as well as a match ticket (except for the driver dropping

them off):

- Disabled person’s accessible parking permit - national disabled person’s ID card

Drivers will receive a pass which will allow readmittance to pick-up area to before the end of the

match. Drivers should return to the stadium at least 30 minutes prior to the end of the match.

It will not be possible for pick-up vehicles to enter the stadium perimeter once the egress phase has

begun (as at the final whistle).

18

Stadium Information

Accessible (disabled-friendly) entrances

Accessible entrance points for all general allocation accessibility ticket holders are located at gate 27

at the North entrance and gate 41 at the South entrance.

Tottenham Hotspur disabled supporters should enter the stadium at gate 27.

Liverpool disabled supporters should enter the stadium at gate 41.

Hospitality and VIP accessibility ticket holders should enter the stadium at gate 34.

Map indicating accessible entrances

• Entrance highlighted in yellow is gate 27 for general allocation and Tottenham Hotspur ticket

holders.

• Entrance highlighted in black is gate 41 for general allocation and Liverpool ticket holders.

• Entrance highlighted in white is gate 34 for hospitality and VIP ticket holders.

Entering the stadium

Stadium gates open at 18:00 local time with kick-off being 21:00.

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Security checks will be made at all entrances. Spectators are advised to have their tickets ready for

inspection and to follow the guidance of security personnel.

A no-bag policy will be in place at the final. Only bags measuring up to a maximum of 29.7cm x

21.0cm x 21.0cm can be brought into the stadium after security checks.

Signage and wayfinding

Directional and identifiable signage, using the international recognised symbol for disability, has been

installed to assist disabled spectators in locating accessible parking areas, entrances, toilets,

concessions and seating areas.

Signage is large and is visible amongst crowds.

Accessible (disabled-friendly) viewing areas

Wheelchair user spaces and Easy Access Seating – General Public

• Wheelchair user spaces will be located in sectors 201, 207, 208, 209, 210, 211, 224, 225,

226, 227, and 228, with adjacent companion seating. Wheelchair users with tickets for these

areas should enter via gates 27 or 41, depending on their block.

• Easy access seats* for disabled spectators, with companion seating, have been identified in

blocks 222 and 230. Disabled spectators with tickets for easy access seats should enter via

accessible entrance gate 27 if seated in block 222 and accessible entrance gate 41 if seated

in block 230.

*(Easy access seating has minimal or no stepped access and is often located at the end of rows and

may have more legroom than other seating).

Wheelchair user spaces and Easy Access Seating – Finalists

Tottenham Hotspur FC

• Wheelchair user spaces will be located in blocks 214, 219 and 220, with adjacent companion

seating. Tottenham Hotspur FC supporters with tickets for wheelchair user spaces in these

sections should enter via accessible entrance gate 27.

• Easy access seats for disabled spectators with companion seating, have been identified in

blocks 213 and 221. Tottenham Hotspur FC supporters with tickets for easy access seats in

these sections should enter via accessible entrance gate 27.

Liverpool FC

• Wheelchair user spaces will be located in blocks 232, 233 and 238, with adjacent companion

seating. Liverpool FC supporters with tickets for wheelchair user spaces in these sections

should enter via accessible entrance gate 41.

20

• Easy access seats for disabled spectators with companion seating, have been identified in

blocks 231 and 239. Liverpool FC supporters with tickets for easy access seats in these

sections should enter via accessible entrance gate 41.

Map showing accessible seating areas

• General allocation wheelchair user spaces highlighted in blue

• General allocation easy access seats highlighted in grey

• Tottenham Hotspur wheelchair user spaces highlighted in black

• Tottenham Hotspur easy access seats highlighted in light blue

• Liverpool wheelchair user spaces highlighted in yellow

• Liverpool easy access spaces highlighted in red

21

Accessible (disabled-friendly) amenities and services

Concessions Concessions and refreshment kiosks are located near accessible viewing areas, with low-level serving

counters.

Accessible (disabled-friendly) toilets 14 wheelchair accessible unisex toilets are located across level 0, close to the accessible viewing

areas.

Accessible toilets are not unisex cubicles, but are located in the male and female toilet blocks.

Large signage using the internationally recognised disability symbol is placed above each toilet block

entrance to indicate an accessible toilet block.

All toilets provide sufficient space for a wheelchair user and companion to enter, where required.

Changing Places toilet There are no Changing Places** toilet facilities available in the Estadio Metropolitano.

**A Changing Places toilet offers a larger space with specialised lifting equipment that supports

disabled people with complex and multiple needs, often requiring the help of up to two assistants

Accessible (disabled-friendly) services

Stadium volunteers Stadium stewards and dedicated matchday volunteers will be available to provide assistance to

disabled fans at the stadium.

Audio-descriptive commentary An audio descriptive commentary (ADC) service will be provided in two languages (English and

Spanish). This inclusive service will enable listeners to enjoy the commentary from any seat in the

ground.

For an audio descriptive commentary in English or Spanish, please bring your own personal radio or

FM radio compatible mobile device (Please note: many iPhones are currently not FM radio

compatible).

Public frequency:

• 87.7 MHz for Spanish

• 97.8 MHz for English

40 additional headsets (20 per language) will be available for any disabled spectators who wish to

use the ADC service and may have forgotten to bring their headphones with them.

The headsets will be available for collection on a first come, first served basis from the entrance on

the right side of the P SUR B accessible parking area / Drop-off and Pick-up point.

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Assistive listening devices Assistive listening devices (hearing loops) are not provided at the stadium.


Emergency procedure and first aid

Mobile medical teams will also be located at various points throughout the stadium on matchday.

In case of emergency, disabled spectators located on level 0 can directly exit the stadium onto the

podium level.

Disabled spectators located in VIP and hospitality areas who are unable to exit the stadium without

the use of lifts should make their way to the lift lobby where stewards will assist in exiting the venue.

For more information

Local club contact responsible further accessibility questions around the UEFA Champions League

Final:

Raquel Lozano and Patricia Doina Florescu:


CAFE Have Your Say

Have your Say on your matchday experience at the Estadio Metropoitano by leaving a comment on

our dedicated stadium page on the CAFE website. Feedback from disabled spectators help CAFE and

our stakeholders to share more information about access at stadiums across Europe, and in turn

help disabled fans planning a trip to the stadium.

Feedback from disabled supporters also help CAFE work with clubs and stadia to overcome barriers

and make the matchday experience a more welcoming, accessible and inclusive one for all disabled

supporters.

The Have Your Say section of the CAFE website is easy to use - Simply go to www.cafefootball.eu

and, using the 'Stadiums' menu, select the Estadio Metropolitano.

Each stadium has its own fans comments section where you can share your experiences in any

language, and we have added an automatic Google translate to this section so that comments can

be shared more widely.

Alternatively, an online version of the CAFE Matchday Evaluation Feedback questionnaire can be

completed in English here and Spanish here. Other languages are available upon request. Please

contact CAFE’s Fan Liaison officer if you would like a feedback questionnaire in alternative language

– [email protected].



https://www.cafefootball.eu/en/clubs/atletico-madrid

https://www.surveymonkey.co.uk/r/matchdayevaluationform

https://www.surveymonkey.co.uk/r/TJRNXGB


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About CAFE Disabled people are the largest minority group at >15% and rising (World Health Organization) and it

can be fairly assumed that many of the one billion disabled people living today will be football fans –

the world’s most popular sport. Many can still only aspire to watch live football with many stadiums

around the world not yet accessible and inclusive.

The Centre for Access to Football in Europe was established in 2009 with support from UEFA to

improve access and inclusion across the game using the special influence of football.

CAFE works with national associations, leagues, clubs, disabled fans, fans groups, NGOs and key

stakeholders to ensure a more accessible, inclusive matchday experience for disabled fans across

Europe.

Further, by raising awareness and sharing best practice solutions, CAFE aims to improve access and

inclusion across the game so that disabled people can take their rightful places as spectators,

players, volunteers, coaches, administrators, and as leaders and decision makers.

To find out further information about CAFE and our works, please visit our website or contact us

direct:

W: www.cafefootball.eu

T: +44 (0)208 065 5108


#TotalAccess

http://www.cafefootball.eu/


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