Disability Inclusion Action Plan 2017-2021...5 Definitions Inclusion Inclusion is the process...
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Disability Inclusion Action Plan 2017-2021
Transcript of Disability Inclusion Action Plan 2017-2021...5 Definitions Inclusion Inclusion is the process...
Disability Inclusion Action Plan
2017-2021
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Document PurposeThe Canterbury-Bankstown Council Disability Inclusion Action Plan 2017-2021 outlines Council’s commitment to improving opportunities for people with disability of all ages to access the full range of services and activities available in the community.
The Action Plan is identified as an Action under the Community Strategic Plan – Canterbury-Bankstown Vision 2023, (People, particularly strategies 1.1.1, 1.2.1, 1.3.1, 1.3.2, 1.3.4, ), and the Delivery Program (People).
Document IdentificationDisability Inclusion Action Plan, 2017-2021
Acknowledgement of CountryThe City of Canterbury Bankstown would like to show our respect and acknowledge the Aboriginal Traditional Custodians of the Land, The Daruk and Eora People, and pay our respects to their Elders past, present and future.
cbcity.nsw.gov.au
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Contents4 Message from the Administrator and Interim General Manager
5 Definitions
6 Focus Areas
7 Acronyms
8 The Benefits of Inclusion
9 Strategic Context
10 Policy Context
12 Community Profile
13 The Planning Process
15 What we did
16 Survey and Consultation Outcomes
18 How we will Foster Positive Attitudes and Behaviours
20 How we will Create Liveable Communities
22 How we will Increase Opportunities for Employment
23 How we will Improve our Systems and Processes
24 Monitoring, Evaluation and Ongoing Consultation, Risk Management and Funding the Plan
25 The Plan
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Message from the Administrator and Interim General ManagerThe City of Canterbury Bankstown is delighted to present its Disability Inclusion Action Plan.
In Australia today more than 4 million people have some form of disability. That’s 1 in 5 people. They are our sons and daughters, our parents and grandparents, and our friends and neighbours, and we must do all we can to empower them in all aspects of their lives.
And yet, the reality is that far too often, our society has failed to recognise people’s specific needs and this has, tragically, resulted in a debilitating feeling of isolation and marginalisation.
We simply cannot accept the continued existence of barriers, whether physical or social, that prevent people living with disability to fully integrate into our society.
This Plan, therefore, is a reminder that we should all be able to live our lives as engaged, productive, and full participants in our community. It promises equal access, fairness, and reflects Council’s commitment to promote positive change for every resident and visitor, including those living with disability.
In celebrating this important milestone, let us reflect on the courage and dedication of all who made this achievement possible, and renew our commitment to inclusion and opportunity for all.
Richard Colley Administrator
Matthew Stewart Interim General Manager
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Definitions
InclusionInclusion is the process whereby every person (irrespective of age, disability, gender, religion, sexual preference or ethnicity) who wishes to can access and participate fully in all aspects of an activity or service in the same way as any other member of the community.
DisabilityThe definition of disability applied in this document includes both definitions provided by the Disability Inclusion Act (NSW) 2014 and the Disability Discrimination Act (Commonwealth) 1992.
The Disability Inclusion Act (NSW) 2014 defines disability as including a: long-term physical, psychiatric, intellectual or sensory impairment that, in interaction with various barriers, may hinder the person’s full and effective participation in the community on an equal basis with others.
The Disability Discrimination Act (Commonwealth) 1992 defines disability as:
• The total or partial loss of the person’s body or mental functions;
• The total or partial loss of a part of the body;
• The presence in the body of organisms causing disease or illness;
• The malfunction, malformation or disfigurement of a part of the person’s body; and
• A disorder or malfunction that results in the person learning differently from a person without the disorder or malfunction.
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Focus AreasThe NSW Government has identified four focus areas where significant barriers to access and inclusion will be addressed. These are:
Attitudes and Behaviours - attitudes and behaviour of community towards people with disability which may result in limiting access to employment and/or opportunities to contribute to social, economic and cultural life.
Liveable Communities - covers areas such as universal housing design, access to transport, community recreation, council policies and social engagement.
Employment - increasing the employment rates of people with disability.
Systems and Processes - improving the systems and processes that enable people to access services and supports they need in the community. Examples include providing information in a range of formats, or making processes such as registration (for a service) or complaints simpler.
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AcronymsADA Anti- Discrimination Act
CALD Culturally and/or Linguistically Diverse
CSP Community Strategic Plan Canterbury-Bankstown 2023
DDA Disability Discrimination Act 1992 (Commonwealth)
DIAP Disability Inclusion Action Plan
LGA Local Government Area
NDIS National Disability Insurance Scheme
NGO Non-Government Organisation
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The Benefits of InclusionMost people will experience some form of disability in their lifetime. If our attitudes are inclusive, our environment accessible, our workforce diverse and our processes user friendly; everyone benefits.
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Strategic ContextThe City of Canterbury Bankstown will be developing a Community Strategic Plan (CSP), based on extensive community consultation that will set out the broad long term (10 year) objectives of the community.
In order to put this broad plan into action, the Council has a Delivery Program spanning four years and Operational Plans spanning one year. Progress is reported by operational performance measures and is reviewed at least every six months.
The diagram on the next page shows how the DIAP relates to other key polices/ plans within the Council structure.
Community Engagement
Annual Report
Community Strategic
Plan10+ Years
Disability Inclusion
Action Plan4 Years
Delivery Program4 Years
Operational Plan
1 Year
Resourcing Stragtegy Long Term
Financial Planning
Workforce Management Planning
Asset Management Planning
Perpetual Monitoring and Review
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Policy ContextPeople with disability have the same rights to choose how they live their lives, to access opportunities, and to enjoy the benefits of living and working in our society as all residents do. In recent years, there have been significant changes to law and policy in Australia aimed at ensuring the rights of persons with disabilities are upheld and protected. A core principle throughout is to consult with people with disability and to build strategies around what is of most importance.
The Disability Inclusion Act 2014 (NSW) provides the legislative framework to guide state and local government disability inclusion and access planning. The Act supports people with disabilities to access:
• The same human rights as other members of the community and that governments and communities have a responsibility to facilitate the exercise of those rights;
• Independent, social and economic inclusion within the community; and
• Choice and control in the pursuit of their goals, the planning and delivery of their supports and services.
Canterbury-Bankstown Council is required to link the DIAP to the NSW Government Inclusion Action Plan specifically addressing the four focus areas:
• Fostering positive attitudes and behaviours;
• Creating liveable communities;
• Supporting access to meaningful employment; and
• Improving access to mainstream services through better systems and processes.
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Other legislation which has relevance to the delivery includes:• Commonwealth Disability Discrimination Act 1992 (DDA)
• Commonwealth Disability (Access to remises- Buildings) Standards 2010
• NSW Anti-Discrimination Act 1977 (ADA)
• Local Government Act 1993 and Local Government (General) Regulation 2005
Source: Disability Inclusion Action Planning Guidelines Local Government
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Community Profile
Total Population 350,983
Population of people who need assistance: 18,520Which is 5.28% of the population (Source: id. Community)
4.72% of the Canterbury-Bankstown population have a profound or severe disability
8.44% of people living in Canterbury- Bankstown over 15 years of age receive unpaid assistance
Of the people who need assistance…69.05% need income support
13.58% have a carer
6.13% attend day services
8.02% receive home maintenance and modifications (Source: Social Health Atlas of Australia)
We have an ageing population...9.97% are 60 and over
We speak 128 languages...Arabic English Greek Mandarin Vietnamese (Source: id. Community)
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The Planning Process
1. Council commitmentCanterbury-Bankstown Council committed to developing a Disability Inclusion Action Plan in 2016.
2. Internal processesAll levels of management were informed of the plan, and within Council, managers were asked to provide feedback on what currently supports inclusion, areas for improvement and make suggestions on strategies and actions in the plan.
3. Established a reference groupA reference group made up of previous access committee members was established to contribute their feedback to the plan.
4. Community surveysThree survey formats were distributed across Canterbury-Bankstown, including adult and youth, child and family and easy read.
The surveys were open for approximately six weeks and were available at libraries, community centres, Council Administration and online. Surveys were also sent to individuals, available at major events and delivered to local schools. A combined total of 111 surveys were completed; adult survey total 50, child and family total 30 and easy read total 31.
5. Community consultationsCommunity consultations were held throughout February, with ten sessions held across Canterbury-Bankstown. Additional sessions were held for specific culturally and linguistically diverse groups, and two sessions were open to disability service providers.
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6. Strategies and actionsDraft strategies and actions were developed by Council staff based on feedback from the consultations and surveys.
7. ExhibitionThe draft plan was placed on public exhibition so that the community could provide feedback on the plan.
8. Launch The final version of the plan was launched and sent to the Disability Council of NSW.
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What we did
Development of the PlanThe Disability Inclusion Action Plan 2017-2021 (DIAP) has been developed with extensive consultation with people with disability, their supporters, services and others. Where ever possible, the suggestions provided by people with disability to increase inclusion have been incorporated directly into the plan. Other strategies require Council to work in partnership with other agencies or levels of government. Consultation strategies used to gather the input of people with disability included:
• Input by Canterbury-Bankstown Council reference group
• An adult/ youth and children/families paper based and online survey
• A paper based easy read survey
• Community consultations
Communityconsultations
CALD specificconsultations
Disability service provider consultation
One on one sessions as requested
Advertisments in local newspapers
Emails to distribution lists
Media release
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Survey and Consultation OutcomesAttitudes and BehavioursWhat the Community Told Us
• Our staff need to be trained in communicating effectively with people with different types of disability;
• Council needs to create accessible documents;
• Parents would like greater awareness of the specific needs of children who are on the autism spectrum;
• You would like Council to help the community understand the challenges people with disability experience;
• You appreciated the friendliness of many business owners and;
• You would like to work with businesses to promote inclusion.
Liveable CommunitiesWhat the Community Told Us
• There needs to be improved access to Council buildings;
• Council should provide more adult change tables in public toilets;
• We need improved paths and ramps and surface indicators;
• Accessible parking needs to be wide enough, well located and monitored better;
• Council needs to provide more seating and shade;
• Events needs to be planned with consideration of diverse needs;
• Local clubs, playgrounds and sports need to be more inclusive and accessible;
• There needs to be more information about features of open spaces;
• There needs to be more inclusive activities at libraries and art centres; and
• Service desks at Council buildings.
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EmploymentWhat the Community Told Us
• Council should create more opportunities for employment of people with disability;
• Advertising needs to be more widely available;
• People would like to apply for jobs using different formats and;
• Council needs to actively encourage people with disability to apply for jobs.
Systems and ProcessesWhat the Community Told Us
• Council website needs to be easy to use and navigate;
• Information and forms need to be available in alternative formats where appropriate;
• Community consultation processes need to be inclusive of people with disability and;
• Council needs to have easy processes for finding and providing information.
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How we will Foster Positive Attitudes and Behaviours Ensure the Customer Experience is Inclusive• Council will ensure its buildings have accessible features;
• Council staff will undertake inclusion and disability awareness training; and
• Council will offer training to staff in alternative forms of communication.
Increase Awareness of Disability within Council• Council staff will undertake disability awareness training at induction;
• Council will host an open forum to discuss diversity and inclusion; and
• Council will provide an inclusion guide to all staff.
Increase Awareness of Disability Within the Community• Council will deliver disability specific community initiatives;
• Council will update its accessible business guide; and
• Council will deliver safety awareness sessions for people with disability.
Ensure People with Disability can Participate• Council programs actively encourage people with disability to attend;
• Council will ensure promotional material represents a diverse group of people; and
• Council will offer training to library, leisure and aquatic and arts centre staff on delivering inclusive programs for children with disability.
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How we will Create Liveable CommunitiesUpgrade our Buildings and Footpaths• Council will prioritise work on access
issues in our buildings;
• Council will maintain its hearing loop systems in our buildings;
• Council will consult with people with disability at the design stage;
• Council will audit foot paths at key destinations; and
• Council will prioritise work where access issues exist.
Ensure our Parks are Inclusive• Council will audit and prioritise work where access issues exist;
• Council will increase the number of Changing Places amenities;
• Council will work with local organisations to provide a sensory garden; and
• Councill will publicise features of open spaces.
Improve our Parking, Bus Stops and Shelters• Council will audit and prioritise key destinations for upgrade;
• Council will install directional and hazard surface indicators at bus shelters; and
• Council will audit and upgrade our accessible parking bays.
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How we will Create Liveable CommunitiesMake our Events Inclusive and Accessible• Council will provide accessible parking at major events;
• Council will provide event information on accessibility features;
• Council will ensure continuous paths in, around and out of the venue;
• Council will provide accessible toilets at major events;
• Council will ensure there is adequate shade and rest spaces; and
• Council will offer interpreters and translators at major events as required.
Improve Accessibility at Leisure and Aquatic Centres• Council will provide hoists at all pools;
• Council will increase the number of adult changing facilities;
• Council will increase ramp access in pools; and
• Council will provide signage promoting access features.
Design Accesssible Programs at Libraries and Art Centres• Council will introduce accessible activities and programs;
• Council will provide audio books at all libraries; and
• Council will provide resources and offer inclusion and disability awareness training to volunteers.
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How we will Create Liveable CommunitiesProvide Flexible Council Services• Council will implement “access and equity” services for residents; and
• Council will provide alternative formats and services for rubbish collection.
Increase Awareness of Accessible Facilities and Venues• Review and provide signage at key destinations; and
• Council will produce and publicise a mobility map.
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How we will Increase Opportunities for EmploymentIncrease the Employment Rate of People with Disability at Council• Council will actively encourage people with disability to apply for positions;
• Council will offer student placements; and
• Council will undertake department reviews to identify opportunities for improved flexibility.
Making our Job Application Process Easier• Council will undertake a review of the current recruitment process;
• Council will provide staff with training on diversity and inclusion in recruitment;
• Councill will provide “conscious bias” training to supervisors; and
• Council will offer alternate application formats.
Encourage Businesses to Recruit People with Disability• Council will partner with
disability employment servcies to offer education initiatives to local businesses.
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How we will Improve our Systems and ProcessesUpdate processes to Reflect Universal Design Princicples• Council will update the Development Application form to require a
mandatory access report with applicable commercial building applications.
Provide Information in a Range of Formats• Council will develop a policy for requesting alternate formats; and
• Council will inform staff of procedures regarding requesting accessible documents.
Ensure Online Content is Easy to Use• Council will ask for regular feedback;
• Council will have a dedicated access page listing access features; and
• Council will provide audio, visual and other community languages.
Include People with Disability in Safety Discussions• Council will consult people with disability regarding safety issues; and
• Council will review Council evacuation procedures and amend to reflect access needs.
Improve Access to Council Systems and Processes• Council will regularly review
processes used by the public; and
• Council will ask for regular feedback.
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Monitoring, Evaluation and Ongoing ConsultationThe Disability Inclusion Action Plan 2017-2021 (DIAP) sits within the Delivery Program, and will be linked to the forthcoming CSP, spanning all areas of that plan.
Specific actions identified in the DIAP will be incorporated into the Delivery Program and Operational Plans, and key outcomes for the DIAP will be collected along with other measures.
An important addition to the DIAP is that progress will be monitored by way of consultation with people with disability.
Funding the plan Council is already implementing many of the services, processes and procedures which make Canterbury-Bankstown inclusive and accessible for people with disability. However, where upgrades and maintenance need to occur, these will be considered in the annual budgets, and may require external funding.
Risk Management Council acknowledges its legal responsibility to operating under the Disability Discrimination Act.
All activities undertaken by Canterbury-Bankstown Council as a result of the implementation of the Disability Inclusion Action Plan will undergo risk assessments where applicable to ensure risks are identified, controls implemented, and to provide appropriate strategies.
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The Plan
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Del
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ude
info
rmat
ion
on is
sues
ex
perie
nced
by
peop
le w
ith
disa
bilit
y
5 se
ssio
ns p
er y
ear h
eld
in c
olla
bora
tion
with
lo
cal e
mer
genc
y se
rvic
es
Peo
ple
with
dis
abili
ty h
ave
a fo
rum
to a
ddre
ss
safe
ty re
late
d co
ncer
ns
Com
mun
ity a
nd C
ultu
ral S
ervi
ces
Y
ear 1
STR
ATE
GY
4: A
ctiv
ely
enga
ge p
eopl
e w
ith d
isab
ility
for p
artic
ipat
ion
in C
ounc
il ac
tiviti
es
AC
TIO
N
OU
TCO
ME
RES
PON
SIB
LE
TIM
EFR
AM
E C
ounc
il ru
n pr
ogra
ms
incl
ude
prov
isio
ns fo
r pe
ople
with
dis
abili
ty
Incr
ease
d nu
mbe
r of p
eopl
e w
ith d
isab
ility
at
tend
ing
prog
ram
s a
cros
s C
ounc
il C
omm
unity
and
Cul
tura
l Ser
vice
s
Ong
oing
Pro
vide
trai
ning
to k
ey s
taff
in li
brar
ies,
aqu
atic
cen
tres
and
art c
entre
s to
ena
ble
child
ren
and
youn
g pe
ople
w
ith a
utis
m to
be
incl
uded
in
ser
vice
s an
d pr
ogra
ms
Sta
ff ar
e tra
ined
in a
utis
m a
war
enes
s
Sta
ff fe
edba
ck in
dica
tes
incr
ease
d aw
aren
ess
of
how
to d
eliv
er a
utis
m fr
iend
ly p
rogr
ams
Leis
ure
and
Rec
reat
ion
Chi
ldre
n’s
Ser
vice
s C
omm
unity
and
Cul
tura
l Ser
vice
s
Yea
r 2
Del
iver
com
mun
ity
enga
gem
ent a
ctiv
ities
that
ca
ter f
or th
e ne
eds
of
peop
le w
ith d
isab
ility
Act
iviti
es a
re p
lann
ed in
con
side
ratio
n of
peo
ple
with
spe
cific
bar
riers
to a
cces
s C
omm
unity
Eng
agem
ent a
nd
Eve
nts
Ong
oing
Exp
and
and
prom
ote
the
com
pani
on c
ard
syst
em fo
r le
isur
e an
d aq
uatic
cen
tres
acro
ss th
e LG
A
All
leis
ure
and
aqua
tic c
entre
s op
erat
e w
ith th
e co
mpa
nion
car
d In
crea
sed
acce
ss to
leis
ure
and
aqua
tic c
entre
s fo
r peo
ple
with
dis
abili
ty
Leis
ure
and
Rec
reat
ion
Yea
r 1
29
Dis
abili
ty In
clus
ion
Act
ion
Pla
n
FOC
US
AR
EA 2
: LIV
EAB
LE C
OM
MU
NIT
IES
Com
mun
ity O
utco
me
2: P
eopl
e w
ith d
isab
ility
find
it e
asie
r to
acce
ss c
omm
unity
bui
ldin
gs, p
lace
s, a
nd a
ctiv
ities
in th
e C
ante
rbur
y-B
anks
tow
n Lo
cal G
over
nmen
t Are
a.
STR
ATE
GY
1: P
rogr
essi
vely
upg
rade
cou
ncil
owne
d as
sets
to re
flect
Uni
vers
al D
esig
n pr
inci
ples
AC
TIO
N
OU
TCO
ME
RES
PON
SIB
LE
TIM
EFR
AM
E W
here
fina
ncia
lly v
iabl
e,
impl
emen
t the
prio
rity
acce
ss im
prov
emen
ts to
ex
istin
g bu
ildin
gs id
entif
ied
agai
nst A
cces
s to
Pre
mis
e (2
010)
Sta
ndar
ds, B
CA
and
D
DA
Impr
oved
acc
ess
to c
ounc
il ow
ned
build
ings
Pro
perty
and
Inve
stm
ent
Bui
ldin
gs
Wor
ks a
nd P
roje
cts
City
Pla
n
Ong
oing
Und
erta
ke a
hol
istic
ap
proa
ch w
hen
audi
ting
the
acce
ssib
ility
of n
ew a
nd
exis
ting
wor
ks ta
king
into
co
nsid
erat
ion
vario
us
infra
stru
ctur
al e
lem
ents
in
the
surr
ound
ing
envi
ronm
ent
Aud
its re
flect
con
side
ratio
n of
var
ious
asp
ects
of
univ
ersa
l des
ign
invo
lvin
g st
akeh
olde
rs a
s ap
prop
riate
City
Des
ign
City
Pla
n W
orks
and
Pro
ject
s S
usta
inab
le F
utur
e
Ong
oing
Com
plia
nce
agai
nst
Acc
ess
to P
rem
ise
(201
0)
Sta
ndar
ds, B
CA
and
DD
A
is m
et a
t eac
h st
age
of
proj
ect d
esig
n an
d co
nstru
ctio
n
Des
ign
Ris
k A
sses
smen
t is
upda
ted
to in
clud
e se
ctio
n re
late
d to
con
firm
atio
n of
Acc
ess
to
Pre
mis
es (2
010)
Sta
ndar
ds, B
CA
and
DD
A
com
plia
nce
City
Des
ign
Wor
ks a
nd P
roje
cts
Yea
r 1
Mai
nten
ance
aud
its o
f he
arin
g lo
ops
in li
brar
ies,
co
mm
unity
cen
tres
and
seni
or c
itize
n ce
ntre
s
Ann
ual a
udit
and
mai
nten
ance
regi
ster
reco
rds
Info
rmat
ion
Ser
vice
s
Ong
oing
Con
sulta
tion
with
inte
rnal
st
akeh
olde
rs e
nsur
e un
iver
sal d
esig
n an
d in
clus
ive
prin
cipl
es a
re
New
bui
ldin
gs o
r ass
ets
whi
ch a
re d
ue to
be
upgr
aded
take
into
acc
ount
the
need
s of
peo
ple
with
dis
abili
ty a
nd w
here
nee
ded,
peo
ple
with
di
sabi
lity
are
cons
ulte
d
City
Pla
n C
ity D
esig
n
Ong
oing
30D
isab
ility
Incl
usio
n A
ctio
n P
lan
appl
ied
durin
g th
e pl
anni
ng
and
desi
gn o
f pro
ject
s
W
orks
and
Pro
ject
s P
arks
Bui
ldin
gs
ST
RA
TEG
Y 2:
Pro
gres
sive
ly e
xpan
d co
unci
l foo
tpat
h ne
twor
k
AC
TIO
N
OU
TCO
ME
RES
PON
SIB
LE
TIM
EFR
AM
E P
riorit
ise
key
dest
inat
ions
th
at re
quire
new
foot
path
s an
d u
nder
take
wor
k to
in
crea
se a
cces
sibi
lity
Pro
gres
sive
incr
ease
in n
umbe
r of f
ootp
aths
lin
king
key
faci
litie
s an
d se
rvic
e lo
catio
ns
Com
plia
nce
with
DD
A
Wor
ks a
nd P
roje
cts
City
Pla
n R
oads
P
arks
Ong
oing
Aud
it an
d pr
iorit
ise
key
dest
inat
ions
that
requ
ire
upgr
aded
or n
ew k
erb
ram
ps a
nd u
nder
take
wor
k
Ann
ual i
ncre
ase
in th
e nu
mbe
r of k
erb
ram
ps
whi
ch m
eet A
S 1
428.
1-20
09 c
ompl
ianc
e W
orks
and
Pro
ject
s C
ity P
lan
Roa
ds
Ong
oing
STR
ATE
GY
3: E
nsur
e op
en s
pace
s ar
e in
clus
ive
and
acce
ssib
le
AC
TIO
N
OU
TCO
ME
RES
PON
SIB
LE
TIM
EFR
AM
E P
riorit
ise
wor
ks fo
r ac
cess
ible
par
k an
d ou
tdoo
r fur
nitu
re a
t all
Cou
ncil
faci
litie
s
Upg
rade
s an
d m
odifi
catio
ns a
re m
ade
on a
ll ne
w d
evel
opm
ent o
r re-
deve
lopm
ent t
o A
ustra
lian
Sta
ndar
ds a
nd in
line
with
DD
A
requ
irem
ents
Par
ks
City
Des
ign
Bui
ldin
gs (t
rade
s)
Wor
ks a
nd P
roje
cts
Yea
r 2
Whe
re fi
nanc
ially
via
ble,
pr
ovid
e ad
ditio
nal
“Cha
ngin
g P
lace
s”
amen
ities
at k
ey p
ublic
bu
ildin
gs
Peo
ple
with
dis
abili
ty h
ave
incr
ease
d ac
cess
to
Cha
ngin
g P
lace
s fa
cilit
ies
acro
ss th
e LG
A
City
Des
ign
B
uild
ings
P
arks
W
orks
and
Pro
ject
s
Yea
r 2
31
Dis
abili
ty In
clus
ion
Act
ion
Pla
n
Pro
perty
and
Inve
stm
ent
Leis
ure
and
Rec
reat
ion
Iden
tify
oppo
rtuni
ties
for t
he
prov
isio
n of
sen
sory
ga
rden
s in
key
loca
tions
. W
ork
in p
artn
ersh
ip w
ith
loca
l org
anis
atio
ns w
hen
thes
e op
portu
nitie
s ar
ise.
Two
sens
ory
gard
ens
exis
t in
Can
terb
ury
Ban
ksto
wn
Con
sulta
tion
has
occu
rred
with
the
com
mun
ity to
de
term
ine
mos
t sui
tabl
e lo
catio
n an
d m
aint
enan
ce
Par
ks
City
Des
ign
Com
mun
ity a
nd C
ultu
ral S
ervi
ces
Yea
r 4
Est
ablis
h a
con
tinuo
us
acce
ssib
le th
orou
ghfa
re
from
poi
nt o
f tra
nspo
rt to
pa
rks
and
spor
tsgr
ound
s,
e.g.
from
bus
sto
p to
fo
otba
ll cl
ub
Ann
ual i
ncre
ase
in th
e nu
mbe
r of c
ontin
uous
pe
dest
rian
links
bet
wee
n ac
cess
poi
nts
Par
ks
City
Des
ign
Roa
ds
Wor
ks a
nd P
roje
cts
Ong
oing
Pre
pare
par
k de
sign
s th
at
com
ply
with
AS
142
8 –
Des
ign
for A
cces
s an
d M
obili
ty
All
new
par
ks a
re c
ompl
aint
with
AS
142
8.1-
2009
P
arks
C
ity D
esig
n W
orks
and
Pro
ject
s
Ong
oing
Pro
vide
acc
essi
ble
park
fu
rnitu
re w
ith li
nks
betw
een
path
s an
d w
alkw
ays
to a
ll ne
w a
nd u
pgra
ded
park
s
Com
plia
nt p
aths
and
ram
ps li
nk p
ath
to
acce
ssib
le fu
rnitu
re
Par
ks
Roa
ds
Wor
ks a
nd P
roje
cts
Ong
oing
Con
side
r bot
h sp
atia
l and
ph
ysic
al b
arrie
rs to
ens
ure
safe
ty in
des
igna
ted
play
sp
aces
Ris
k as
sess
men
ts d
eter
min
e th
at p
lay
spac
es
are
safe
P
arks
C
ity D
esig
n
Ong
oing
Rev
iew
par
k si
gnag
e to
en
sure
that
they
com
ply
Par
ks s
igns
com
ply
with
BC
A
P
arks
Yea
r 2
Ong
oing
32D
isab
ility
Incl
usio
n A
ctio
n P
lan
with
BC
A re
quire
men
ts a
nd
to c
onsi
der o
ppor
tuni
ties
for
Bra
ille
incl
usio
n
Par
k si
gns
are
acce
ssib
le fo
r peo
ple
with
vis
ion
impa
irmen
t B
uild
ings
(tra
des)
STR
ATE
GY
4: Im
prov
ed a
cces
s to
par
king
, bus
sto
ps a
nd s
helte
rs
AC
TIO
N
OU
TCO
ME
RES
PON
SIB
LE
TIM
EFR
AM
E D
evel
op a
list
of p
riorit
ies
for i
mpr
ovem
ents
and
up
grad
es in
rega
rds
to
acce
ss
Cou
ncil
bus
stop
s, s
helte
rs a
nd p
arki
ng b
ays
are
acce
ssib
le in
line
with
Acc
ess
to P
rem
ise
stan
dard
s (r
efer
to s
tand
ard)
and
in li
ne w
ith
DD
A re
quire
men
ts
Wor
ks a
nd P
roje
cts
Roa
ds
City
Des
ign
Ong
oing
Inst
all d
irect
iona
l and
ha
zard
tact
ile g
roun
d su
rface
indi
cato
rs to
bus
sh
elte
rs L
GA
wid
e
Ann
ual i
ncre
ase
in th
e nu
mbe
r of b
us s
helte
rs
acro
ss th
e LG
A w
hich
are
acc
essi
ble
and
com
plia
nt w
ith D
DA
requ
irem
ents
Wor
ks a
nd P
roje
cts
Saf
ety
and
Ris
k
Roa
ds
Yea
r 3
Acc
essi
ble
park
ing
is
mon
itore
d by
Ran
ger
Ser
vice
s to
ens
ure
appr
opria
te u
se o
f the
re
sour
ce
Ann
ual r
educ
tion
in th
e nu
mbe
r of c
ompl
aint
s by
pe
ople
with
dis
abili
ty re
gard
ing
illeg
al u
se o
f ac
cess
ible
par
king
bay
s
Reg
ulat
ory
Ser
vice
s O
ngoi
ng
STR
ATE
GY
5: In
crea
sed
sign
age
and
alte
rnat
ive
form
ats
of s
igna
ge in
Can
terb
ury
Ban
ksto
wn
AC
TIO
N
OU
TCO
ME
RES
PON
SIB
LE
TIM
EFR
AM
E R
evie
w, p
riorit
ise
and
inst
all
sign
age
and
tact
ile g
roun
d su
rface
indi
cato
rs a
t key
de
stin
atio
ns
City
Ope
ratio
ns u
nder
take
revi
ew, D
AC
co
nsul
tant
revi
ews
for p
riorit
y an
d pr
ovid
es
reco
mm
enda
tions
R
evie
w o
f wor
k is
und
erta
ken
and
reco
rded
to
ensu
re c
orre
ct in
stal
latio
n
City
Des
ign
Wor
ks a
nd P
roje
cts
S
afet
y an
d R
isk
R
oads
Yea
r 3
STR
ATE
GY
6: C
ounc
il ev
ents
are
incl
usiv
e an
d ac
cess
ible
A
CTI
ON
O
UTC
OM
E R
ESPO
NSI
BLE
TI
MEF
RA
ME
Cou
ncil
even
ts o
ffer
adeq
uate
num
ber o
f ac
cess
ible
par
king
bay
s an
d pi
ck u
p/ d
rop
off
Bus
ines
s ca
se/ e
vent
pro
posa
l stip
ulat
es
num
ber o
f acc
essi
ble
park
ing
bays
to b
e pr
ovid
ed b
ased
on
antic
ipat
ed a
ttend
ance
Eng
agem
ent a
nd E
vent
s O
ngoi
ng
33
Dis
abili
ty In
clus
ion
Act
ion
Pla
n
optio
ns
Pro
mot
ion
of e
vent
s in
clud
e in
form
atio
n on
acc
essi
bilit
y P
rom
otio
nal m
ater
ial i
ndic
ates
acc
essi
ble
feat
ures
In
form
atio
n sh
eet d
evel
oped
for i
nter
nal a
nd
exte
rnal
ly ru
n ev
ents
rega
rdin
g ac
cess
feat
ures
of
ven
ues
Eng
agem
ent a
nd E
vent
s Y
ear 1
Eve
nts
have
con
tinuo
us
path
s of
trav
el in
, aro
und
and
out o
f the
ven
ue
Bus
ines
s ca
se/ e
vent
pro
posa
l ide
ntifi
es a
cces
s to
, fro
m a
nd w
ithin
the
venu
e, in
clud
ing
issu
es
rega
rdin
g su
rface
, gra
dien
t and
ligh
ting
Eng
agem
ent a
nd E
vent
s O
ngoi
ng
Acc
essi
ble
toile
t fac
ilitie
s ar
e pr
ovid
ed a
t maj
or
even
ts
Bus
ines
s ca
se/ e
vent
pro
posa
l stip
ulat
es
num
ber o
f acc
essi
ble
faci
litie
s to
be
prov
ided
ba
sed
on a
ntic
ipat
ed a
ttend
ance
Com
mun
ity E
ngag
emen
t and
E
vent
s O
ngoi
ng
Eve
nts
offe
r des
igna
ted
view
ing,
rest
and
sha
de
spac
es
Maj
or e
vent
s pr
ovid
e vi
ewin
g, re
st a
nd s
hade
d ar
eas
that
are
acc
essi
ble
to p
eopl
e w
ith
disa
bilit
y
Com
mun
ity E
ngag
emen
t and
E
vent
s O
ngoi
ng
Inte
rpre
ters
, tra
nsla
tors
or
bilin
gual
wor
kers
are
mad
e av
aila
ble
at m
ajor
eve
nts
as a
ppro
pria
te
Peo
ple
with
div
erse
com
mun
icat
ion
need
s ar
e ab
le to
par
ticip
ate
in m
ajor
eve
nts
C
omm
unity
Eng
agem
ent a
nd
Eve
nts
Ong
oing
STR
ATE
GY
7: E
nsur
e Le
isur
e an
d A
quat
ic C
entr
es a
re a
cces
sibl
e A
CTI
ON
O
UTC
OM
E R
ESPO
NSI
BLE
TI
MEF
RA
ME
The
deve
lopm
ent o
f the
ne
w L
eisu
re a
nd A
quat
ics
Stra
tegy
is in
clus
ive,
ac
cess
ible
and
con
side
rs
the
need
s of
all
the
com
mun
ity in
clud
ing
peop
le
with
a d
isab
ility
.
Leis
ure
and
Aqu
atic
s S
trate
gy ta
kes
into
co
nsid
erat
ion
the
need
s of
peo
ple
with
a ra
nge
of d
isab
ilitie
s, in
clud
ing
prov
isio
ns fo
r phy
sica
l ac
cess
, am
eniti
es a
nd fa
cilit
ies
Leis
ure
and
Rec
reat
ion
Yea
r 1
Sig
nage
is in
stal
led
at
leis
ure
cent
re e
ntra
nces
de
taili
ng a
cces
s fe
atur
es
Sig
nage
is p
rom
inen
t, cl
ear a
nd in
clud
es v
isua
l im
ages
and
acc
essi
ble
to p
eopl
e w
ith v
isio
n im
pairm
ent
Leis
ure
and
Rec
reat
ion
Com
mun
ity a
nd C
ultu
ral S
ervi
ces
Yea
r 1
STR
ATE
GY
8: L
ibra
ries
and
art c
entr
es o
ffer a
var
iety
of p
rogr
ams
and
serv
ices
to c
ater
to d
iver
se n
eeds
A
CTI
ON
O
UTC
OM
E R
ESPO
NSI
BLE
TI
MEF
RA
ME
Pro
gres
sive
ly in
crea
se th
e ac
cess
ibili
ty a
nd in
clus
ion
Info
rmat
ion
on a
cces
sibl
e fe
atur
es, i
nclu
sive
pr
ogra
ms
and
serv
ices
are
pub
lishe
d on
Cou
ncil
Com
mun
ity a
nd C
ultu
ral S
ervi
ces
Y
ear 1
34D
isab
ility
Incl
usio
n A
ctio
n P
lan
of li
brar
ies
and
art c
entre
s
web
site
In
crea
sed
num
ber o
f wor
ksho
ps fo
r peo
ple
with
di
sabi
lity
and/
or t
hat p
rovi
de a
djus
tmen
ts fo
r pe
ople
with
dis
abili
ty to
atte
nd
Incr
ease
d se
lect
ion
of
audi
o bo
oks
are
avai
labl
e at
all
Can
terb
ury-
B
anks
tow
n Li
brar
ies
Ann
ual i
ncre
ase
in th
e nu
mbe
r of a
udio
boo
ks
avai
labl
e at
all
libra
ries
Com
mun
ity a
nd C
ultu
ral S
ervi
ces
O
ngoi
ng
Vol
unte
ers
are
prov
ided
in
clus
ion
and
disa
bilit
y aw
aren
ess
reso
urce
s an
d in
vite
d to
atte
nd in
duct
ion
All
volu
ntee
rs re
ceiv
e a
reso
urce
pac
k
Com
mun
ity a
nd C
ultu
ral S
ervi
ces
Y
ear 1
STR
ATE
GY
9: W
aste
am
eniti
es a
nd s
ervi
ces
are
acce
ssib
le
AC
TIO
N
OU
TCO
ME
RES
PON
SIB
LE
TIM
EFR
AM
E C
onsi
der a
cces
sibi
lity
need
s w
ith th
e ro
ll ou
t of
new
stre
et a
nd p
ark
litte
r bi
ns
All
bins
are
upg
rade
d as
per
wor
k sc
hedu
le
Ban
ksto
wn
City
Cou
ncil
Was
te A
void
ance
and
R
ecov
ery
Stra
tegi
c P
lan
City
Des
ign
Ong
oing
Con
side
r acc
essi
bilit
y ne
eds
with
the
deve
lopm
ent o
f was
te a
nd
recy
clin
g co
ntra
cts
and
serv
ices
New
dev
elop
men
ts a
sses
sed
in li
ne w
ith
rele
vant
DC
P
Reg
iste
r of d
etai
ls k
ept
Ann
ual r
educ
tion
in th
e nu
mbe
r of c
ompl
aint
s re
ceiv
ed
Sus
tain
able
Fut
ure
Was
te O
pera
tions
Ong
oing
Con
side
r acc
essi
bilit
y ne
eds
with
the
deve
lopm
ent o
f edu
catio
n re
sour
ces
for w
aste
and
re
cycl
ing
serv
ices
and
ev
ents
Pub
licat
ions
use
pla
in E
nglis
h an
d vi
sual
re
pres
enta
tions
and
are
ava
ilabl
e on
the
web
site
Sus
tain
able
Fut
ure
Ong
oing
Offe
r add
ition
al h
ouse
hold
w
aste
or r
ecyc
ling
serv
ices
to
hou
seho
lds
that
requ
ire
addi
tiona
l bin
cap
acity
for
On
resi
dent
requ
est w
ith s
uppo
rting
evi
denc
e fro
m D
octo
r
Was
te O
pera
tions
O
ngoi
ng
35
Dis
abili
ty In
clus
ion
Act
ion
Pla
n
med
ical
nee
ds (f
ees
may
ap
ply)
R
egis
ter o
f det
ails
kep
t R
egul
ar re
new
al p
roce
ss
Pro
mot
e fre
e dr
op o
ff lo
catio
ns fo
r saf
e di
spos
al
of s
harp
s
Cur
rent
info
rmat
ion
avai
labl
e on
web
site
C
omm
unic
atio
ns
Sus
tain
able
Fut
ure
Ong
oing
STR
ATE
GY
10: I
ncre
ased
aw
aren
ess
of a
cces
sibl
e fa
cilit
ies
and
venu
es
AC
TIO
N
OU
TCO
ME
RES
PON
SIB
LE
TIM
EFR
AM
E P
rodu
ce a
nd p
ublic
ise
a M
obili
ty M
ap w
hich
id
entif
ies
acce
ssib
le
amen
ities
, fac
ilitie
s an
d si
tes
acro
ss th
e LG
A
Map
is m
ade
avai
labl
e vi
a w
ebsi
te a
nd in
al
tern
ativ
e fo
rmat
s an
d di
strib
uted
at m
ajor
ev
ents
Info
rmat
ion
Ser
vice
s B
uild
ings
P
arks
R
oads
Le
isur
e an
d R
ecre
atio
n C
omm
unity
and
Cul
tura
l Ser
vice
s
Saf
ety
and
Ris
k
Yea
r 1
Ens
ure
the
long
term
pla
ns
and
stra
tegi
es fo
r the
City
co
nsid
er a
nd re
spon
d to
th
e ne
eds
of th
e w
ider
C
omm
unity
incl
udin
g pe
ople
with
dis
abili
ty.
Long
term
pla
ns a
nd s
trate
gies
inco
rpor
ate
prov
isio
ns fo
r peo
ple
with
dis
abili
ty a
nd re
flect
un
iver
sal d
esig
n pr
inci
ples
City
Des
ign
Dev
elop
men
t C
ity P
lann
ing
Cor
pora
te S
ervi
ces
Ong
oing
36D
isab
ility
Incl
usio
n A
ctio
n P
lan
FOC
US
AR
EA 3
: MEA
NIN
GFU
L EM
PLO
YMEN
T A
ND
EC
ON
OM
IC P
AR
TIC
IPA
TIO
N
Com
mun
ity O
utco
me
3: P
eopl
e w
ith d
isab
ility
hav
e gr
eate
r acc
ess
to e
mpl
oym
ent o
ppor
tuni
ties
with
Cou
ncil
ST
RA
TEG
Y 1:
Incr
ease
the
empl
oym
ent r
ate
of p
eopl
e w
ith d
isab
ility
with
in C
ante
rbur
y B
anks
tow
n C
ounc
il A
CTI
ON
O
UTC
OM
E R
ESPO
NSI
BLE
TI
MEF
RA
ME
Adv
ertis
ing
of a
ll ro
les
incl
udes
the
stat
emen
t “p
eopl
e w
ith d
isab
ility
are
en
cour
aged
to a
pply
”
Incr
ease
d nu
mbe
r of p
eopl
e w
ith d
isab
ility
em
ploy
ed b
y co
unci
l
Hum
an R
esou
rces
Y
ear 1
Offe
r fiv
e st
uden
t pl
acem
ent o
ppor
tuni
ties
annu
ally
Hum
an R
esou
rces
con
sult
with
Acc
ess
Team
on
iden
tifyi
ng p
lace
men
t opp
ortu
nitie
s ac
ross
co
unci
l dep
artm
ents
Hum
an R
esou
rces
C
omm
unity
and
Cul
tura
l Ser
vice
s
Yea
r 2
Ong
oing
dep
artm
ent
revi
ews
are
cond
ucte
d in
co
llabo
ratio
n w
ith
Dep
artm
ent M
anag
er a
nd
Acc
ess
and
Incl
usio
n te
am
to id
entit
y op
portu
nitie
s fo
r in
crea
sed
flexi
bilit
y w
ith
rega
rd to
loca
tion,
hou
rs,
wor
king
con
ditio
ns a
nd
addi
tiona
l sup
port.
Issu
es id
entif
ied
are
follo
wed
up
by a
ppro
pria
te
offic
er
Ref
er to
Fle
xibl
e W
ork
Pra
ctic
es P
olic
y an
d E
EO
Hum
an re
sour
ces
Com
mun
ity a
nd C
ultu
ral S
ervi
ces
Ong
oing
STR
ATE
GY
2: E
nsur
e ap
plic
atio
n pr
oces
s is
acc
essi
ble
and
incl
usiv
e of
peo
ple
with
dis
abili
ty
AC
TIO
N
OU
TCO
ME
RES
PON
SIB
LE
TIM
EFR
AM
E R
evie
w o
f job
app
licat
ion
met
hods
and
recr
uitm
ent
proc
esse
s is
con
duct
ed
Pro
visi
ons
are
mad
e to
ens
ure
proc
esse
s co
nsid
er th
e ne
eds
of p
eopl
e w
ith d
isab
ility
Hum
an R
esou
rces
C
omm
unity
and
Cul
tura
l Ser
vice
s
Yea
r 1
37
Dis
abili
ty In
clus
ion
Act
ion
Pla
n
Pro
vide
man
dato
ry a
nnua
l tra
inin
g on
Div
ersi
ty a
nd
Incl
usio
n to
sup
ervi
sors
re
gard
ing
recr
uitm
ent a
nd
sele
ctio
n pr
oces
ses
Hum
an R
esou
rces
sch
edul
es s
uper
viso
rs fo
r se
ssio
ns
Reg
iste
r is
mai
ntai
ned
reco
rdin
g at
tend
ance
Hum
an R
esou
rces
C
orpo
rate
Dev
elop
men
t
Yea
r 2
Pro
vide
“con
scio
us b
ias”
tra
inin
g an
nual
ly fo
r su
perv
isor
s
Hum
an R
esou
rces
sch
edul
es a
ll su
perv
isor
s fo
r se
ssio
ns
Reg
iste
r is
mai
ntai
ned
reco
rdin
g at
tend
ance
Hum
an R
esou
rces
C
orpo
rate
Dev
elop
men
t
Yea
r 2
Offe
r alte
rnat
ive
form
ats
for
job
appl
icat
ions
A
var
iety
of j
ob a
pplic
atio
n fo
rmat
s ar
e of
fere
d to
po
tent
ial a
pplic
ants
H
uman
Res
ourc
es
Yea
r 2
STR
ATE
GY
3: E
ncou
rage
loca
l bus
ines
ses
and
orga
nisa
tions
to re
crui
t peo
ple
with
dis
abili
ty
AC
TIO
N
OU
TCO
ME
RES
PON
SIB
LE
TIM
EFR
AM
E P
artn
er w
ith d
isab
ility
em
ploy
men
t ser
vice
s to
de
liver
edu
catio
n fo
r loc
al
busi
ness
es
Del
iver
5 e
duca
tion
initi
ativ
es a
nnua
lly to
loca
l bu
sine
sses
C
omm
unity
and
Cul
tura
l Ser
vice
s
Yea
r 1
38D
isab
ility
Incl
usio
n A
ctio
n P
lan
FOC
US
AR
EA 4
: SYS
TEM
S A
ND
PR
OC
ESSE
S
Com
mun
ity O
utco
me
4: P
eopl
e w
ith d
isab
ility
find
it e
asie
r to
inde
pend
ently
acc
ess
the
serv
ices
and
pro
cess
es o
f Cou
ncil
ST
RA
TEG
Y 1:
Rev
ise
the
deve
lopm
ent a
pplic
atio
n pr
oces
s in
rela
tion
to A
cces
s
AC
TIO
N
OU
TCO
ME
RES
PON
SIB
LE
TIM
EFR
AM
E U
pdat
e ap
plic
atio
n pr
oces
s to
incl
ude
man
dato
ry
incl
usio
n of
acc
redi
ted
Acc
ess
Rep
ort w
ith a
ll co
mm
erci
al d
evel
opm
ent
appl
icat
ions
App
licat
ion
form
incl
udes
man
dato
ry
spec
ifica
tions
for u
nder
taki
ng A
cces
s R
epor
t C
ity p
lann
ing
unde
rtake
acc
ess
revi
ews
of
deve
lopm
ent a
pplic
atio
ns
Dev
elop
men
t C
ity P
lann
ing
Yea
r 1
STR
ATE
GY
2: P
rovi
de c
ounc
il in
form
atio
n in
a ra
nge
of fo
rmat
s th
at p
rovi
des
best
pra
ctic
e ac
cess
ibili
ty to
ser
vice
s an
d su
ppor
t for
pe
ople
with
dis
abili
ty
AC
TIO
N
OU
TCO
ME
RES
PON
SIB
LE
TIM
EFR
AM
E C
ounc
il do
cum
ents
and
in
form
atio
n ar
e pr
ovid
ed in
ac
cess
ible
and
alte
rnat
ive
form
ats
upon
requ
est
Peo
ple
with
dis
abili
ty c
an re
ques
t inf
orm
atio
n in
al
tern
ativ
e fo
rmat
s an
d ar
e pr
esen
ted
with
op
tions
to b
ette
r mee
t the
ir co
mm
unic
atio
n ne
eds
Cor
pora
te D
evel
opm
ent
Yea
r 1
Pol
icy
is d
evel
oped
for
requ
estin
g do
cum
ents
in
alte
rnat
e fo
rmat
s
Pol
icy
is d
evel
oped
and
impl
emen
ted
acro
ss th
e or
gani
satio
n
Cor
pora
te D
evel
opm
ent
Yea
r 1
Pro
vide
gui
danc
e to
sta
ff on
requ
ests
for a
cces
sibl
e do
cum
ents
Sta
ff ar
e in
form
ed a
nd c
an p
rovi
de th
e co
mm
unity
with
acc
essi
ble
cont
ent
Cor
pora
te D
evel
opm
ent
Yea
r 1
STR
ATE
GY
3: C
ontin
uous
ly im
prov
e th
e ac
cess
ibili
ty o
f Cou
ncil’
s on
line
cont
ent
AC
TIO
N
OU
TCO
ME
RES
PON
SIB
LE
TIM
EFR
AM
E P
rovi
de o
ppor
tuni
ties
for
feed
back
from
com
mun
ity
mem
bers
Web
site
incl
udes
a fe
edba
ck p
age
whi
ch is
re
gula
rly v
iew
ed b
y In
form
atio
n Te
chno
logy
Fe
edba
ck b
ox is
ava
ilabl
e at
bot
h A
dmin
istra
tion
Cen
tres
and
regu
larly
mon
itore
d
Com
mun
icat
ions
In
form
atio
n S
ervi
ces
Yea
r 1
Upd
ate
appl
icat
ion
proc
ess
to in
clud
e m
anda
tory
in
clus
ion
of a
ccre
dite
d A
cces
s R
epor
t with
ap
plic
able
com
mer
cial
de
velo
pmen
t app
licat
ions
.
39
Dis
abili
ty In
clus
ion
Act
ion
Pla
n
Cou
ncil
web
pag
es h
ave
a pa
ge o
f Acc
essi
bilit
y an
d In
clus
ion
in C
ante
rbur
y B
anks
tow
n (in
clus
ive
and
acce
ssib
le a
ctiv
ities
, ac
cess
ible
toile
ts, p
arki
ng
etc)
Pag
e is
revi
ewed
and
upd
ated
bi-y
early
C
omm
unic
atio
ns
Info
rmat
ion
Ser
vice
s
Yea
r 1
Pro
vide
aud
io o
n co
unci
l’s
web
site
to b
e co
mpl
iant
w
ith W
CA
G 2
.0 A
A.
Acc
essi
bilit
y of
cou
ncil’
s w
ebsi
te a
gain
st W
CA
G
2.0
AA
Com
mun
icat
ions
In
form
atio
n S
ervi
ces
Yea
r 4
Gen
eral
info
rmat
ion
on
acce
ssib
le fe
atur
es in
C
ante
rbur
y- B
anks
tow
n is
pr
ovid
ed u
sing
imag
es o
r co
mm
unity
lang
uage
s ad
ditio
nal t
o E
nglis
h
Num
ber o
f lan
guag
es a
vaila
ble
N
umbe
r of i
mag
es/ v
isua
l rep
rese
ntat
ions
Com
mun
icat
ions
In
form
atio
n S
ervi
ces
Yea
r 2
STR
ATE
GY
4: P
eopl
e w
ith d
isab
ility
pro
vide
regu
lar f
eedb
ack
rega
rdin
g sa
fety
issu
es
AC
TIO
N
OU
TCO
ME
RES
PON
SIB
LE
TIM
EFR
AM
E Id
entif
y ke
y re
fere
nce
grou
ps, f
ocus
gro
ups
or
advi
sory
bod
ies
that
pr
ovid
e in
put t
o P
edes
trian
A
cces
s an
d M
obili
ty P
lan;
Tr
affic
Saf
ety;
Em
erge
ncy
Eva
cuat
ion
Pla
ns a
nd
Cou
ncil
Bui
ldin
g re
furb
ishm
ent p
lans
, in
orde
r to
ensu
re a
dequ
ate
repr
esen
tatio
n of
peo
ple
with
dis
abili
ty
Ref
eren
ce g
roup
s, a
dvis
ory
bodi
es o
r pla
nned
fo
cus
grou
ps re
quire
spe
cific
repr
esen
tatio
n by
pe
ople
with
dis
abili
ty (i
nclu
ding
whe
elch
air u
sers
an
d pe
rson
s w
ho a
re v
isio
n im
paire
d or
blin
d)
Term
s of
refe
renc
e fo
r com
mitt
ees
resp
onsi
ble
for t
he d
evel
opm
ent f
or F
lood
/ Em
erge
ncy
Eva
cuat
ion
plan
s in
clud
e is
sues
rela
ting
to
evac
uatio
n of
peo
ple
with
dis
abili
ty
Gov
erna
nce
Saf
ety
and
Ris
k
Ong
oing
Rev
iew
cou
ncil
evac
uatio
n pr
oced
ures
to e
nsur
e pe
ople
with
dis
abili
ty a
re
spec
ifica
lly c
onsi
dere
d in
pr
oced
ures
Eva
cuat
ion
proc
edur
es a
re re
view
ed,
addr
essi
ng th
e ne
eds
of p
eopl
e w
ith d
isab
ility
P
eopl
e w
ith d
isab
ility
con
tribu
te d
irect
ly to
E
mer
genc
y E
vacu
atio
n P
lans
Saf
ety
and
Ris
k O
ngoi
ng
STR
ATE
GY
5: P
rogr
essi
vely
impr
ove
acce
ss to
cou
ncil
serv
ices
and
pro
cess
es
AC
TIO
N
OU
TCO
ME
RES
PON
SIB
LE
TIM
EFR
AM
E R
evie
w p
roce
dure
s (s
uch
as m
akin
g a
com
plai
nt,
regi
ster
ing
a pe
t etc
.) to
en
sure
impr
oved
acc
ess
Num
ber o
f pro
cedu
res
rela
ting
to a
cces
sing
C
ounc
il se
rvic
es re
view
ed fo
r the
pur
pose
of
impr
ovin
g ac
cess
ibili
ty
Gov
erna
nce
R
egul
ator
y S
ervi
ces
Ong
oing
Req
uest
regu
lar f
eedb
ack
from
peo
ple
with
dis
abili
ty
rega
rdin
g pr
oces
ses
A re
cord
of c
onsu
ltatio
n w
ith p
eopl
e w
ith
disa
bilit
y w
hen
revi
ewin
g pr
oces
ses
affe
ctin
g th
e pu
blic
Gov
erna
nce
Yea
r 2
Bankstown Customer Service Centre Upper Ground Floor, Civic Tower, 66-72 Rickard Road, Bankstown NSW 2200
Campsie Customer Service Centre 137 Beamish Street, Campsie NSW 2194
Telephone: (02) 9707 9000 Fax: (02) 9707 9700
Visit cbcity.nsw.gov.au
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