Disability Etiquette in the WorkplaceHow to Effectively Communicate with Employees with DisabilitiesAn overview of the basics of disability etiquetteDO:Use person-first language. Instead of Bob is autistic or Marty is wheelchair bound, say Bob has autism or Marty uses a wheelchair.Speak directly to the person, rather than through an interpreter or friend.Make eye contact with the person, regardless of the disability.Ask before you help; the person will request assistance when needed.Focus on abilities; what a person can do rather than what a person cannot do.Respect the persons independence; allow them to do what they are able to do. This includes making decisions.Respect the persons privacy. Some individuals may not be comfortable disclosing their disability.Treat people with disabilities just as you would anyone else.

DO NOT:Assume the persons needs or abilitiesStereotype individuals in light of their disability. A disability does not define a person.Refer to the person as special needs, handicapped, suffering, or a hero.Communicating With Employees With Speech and Cognitive DisabilitiesThe majority of individuals do not have a cognitive disorder, but rather a delay in processing speechDO:Listen patiently.Use clear language and speak slowly.Give extra time to process information.Find a quite place away from usual work environment to discuss important issues

Ask the person to repeat what they said, slower, louder, etc., if needed.

If you still cannot understand what the employee has said ask them to write or type what they said to indicate you understand them.

Do Not:Finish the persons sentencesRush the personPretend to understand something if you dontPart 2 of this presentation will include:

How to communicate with individuals who use a wheelchair

Employees with Haring Impairment

Employees with Vision Impairment

Employer Resources for additional information and training topics related to employees with disabilities

Diversity World WebsiteEARN- Employer Assistance & Resources NetworkJAN- Job Accommodation NetworkDid you Know?40% of employed people with disabilities report they have encountered job discrimination?33% of employed people with disabilities report they have encountered unfavorable attitudes toward their disabilities on the job?22% of employers cite supervisor/co-worker attitudes and stereotypes as a major barrier to employment and advancement of employees with disabilities?15% of non-disabled people report they do not feel comfortable working for, or nearby a person with a disability?It is no wonder that most places of employment are not effective at hiring/retaining employees with disabilities. The 10 Commandments of Communicating with People with Disabilities Diversity World Website THE POWER OF ATTIUDINAL BARRIERSCindy KeeleCommunity Entry ServicesSupported Employment Coordinatorckeele@ces-usa.com307-856-5576