DIRECTOR, PRIMARY HEALTH CARE GIDGEE HEALING...Director, Primary Health Care, Gidgee Healing...

CANDIDATE INFORMATION PACK

DIRECTOR, PRIMARY HEALTH CARE GIDGEE HEALING

CANDIDATE INFORMATION PACK Director, Primary Health Care, Gidgee Healing

HardyGroup | IN CONFIDENCE 2

TABLE OF CONTENTS

Executive Summary 3

Gidgee Healing 4

Director, Primary Health Care 6

Employment Terms & Conditions 11

How to Apply 12



EXECUTIVE SUMMARY

An exciting opportunity exists for a Director, Primary Health Care to join the team at Gidgee

Healing in shaping the future of primary health services provided by Gidgee Healing as part of a

larger health reform initiative and an unprecendented growth phase of primary health services

across North West Queensland.

Gidgee Healing is dedicated to making a long term positive impact on the health and wellbeing

of Aboriginal and Torres Strait Islander families in the Mount Isa, North West and Lower Gulf of

Carpenteria regions of Queensland.

Gidgee Healing is an Aboriginal Community Controlled Health Service that provides a

comprehensive range of primary health care services including General Practice, maternal and

child health, social and preventative health, health promotion and education, allied health and

specialist services.

As a member of the Executive Team, you will provide oversight of the development,

implementation, provision and evaluation of all primary health care services delivered by Gidgee

Healing.

Essential experience is at least five years in a primary health care setting, including experience in

rural and remote locations. A generous salary package will be provided, including five weeks

annual leave and salary sacrificing.



GIDGEE HEALING

Gidgee Healing is the only Aboriginal Community Controlled Health Service representing the

health needs of the Aboriginal people residing in the Mt Isa, North West and Lower Gulf regions

of Queensland.

It provides a range of primary health care services to communities across the region with the aim

of supporting Aboriginal communities’ own solutions to live long healthy lives, strengthening

Aboriginal culture and regaining Aboriginal spirit. The service footprint is now approximately

640,000 km2 and includes some 11,000 Indigenous persons.

Gidgee Healing is an independent, community controlled health service, with overall direction

and management set by a Board of Directors comprised of representatives from the remote

Aboriginal communities of the region. Gidgee takes a broad view of primary health care, has a

philosophy of community participation, and a strong focus on care coordination.

It is the largest single Aboriginal Community Controlled Health Service provider land area in

Queensland. It has 20 Native Title group land areas; 12 Local Governments; Queensland State

Seats of Mount Isa and Gregory; and two House of Representative Divisions being Kennedy and

Maranoa. It also includes two Hospital and Health Service regions (Central West and North West)

which include 12 Hospitals, 7 Primary Health Care Centres and two Health Centres.

Gidgee Healing currently provides Primary Health Care; GP; Maternal and Child Health; Allied

Health; Closing the Gap and Specialist services. Gidgee Healing is in the process of expanding the

type and frequency of services being provided across its entire region, including the Gulf

communities.

In the immediate future, Gidgee will be focusing on expanding its health promotion and early

intervention; primary health care; chronic disease management services; and recovery/

community wellbeing services through the North West and Lower Gulf regions.



MT ISA

Based in the Gulf Country of Queensland, Mt Isa came into existence because of the vast

mineral deposits found in the area. Mt Isa is nestled among the ochre-red Selwyn Ranges on

the banks of the Leichart River. It has a population of around 19,000.

It is the largest town in central North-West Queensland and is 820 km west of Townsville. It

is served by regular flights several times a day of 1 hour 40 minutes from Townsville Airport.



DIRECTOR,

PRIMARY HEALTH CARE The Director, Primary Health Care is responsible for the overall management and ensuring the

delivery of efficient and effective comprehensive primary health care services from the Mt Isa

clinics to clients, in line with the approved Model of Care.

This position will lead and develop the the Mt Isa Practice Managers and Maternal & Child Health

team in all operational aspects of the delivery of their primary health care services.

This includes responsibility for functional leadership and line management in the implementation

of:

• continuous improvement in service delivery in line with the Model of Care

• effective Clinical Governance framework and practices

• effective Change and Staff Management practices

• effective cross clinic resource and program deployment and integration

The scope of the position includes clinical leadership, change management, business

management, human resources management and health service quality assurance and delivery.

KEY DUTIES AND RESPONSIBILITIES

Health Care Planning and Analysis

• Ensure a coordinated and integrated approach to planning, development and delivery of

Primary Health Care Services to Aboriginal and Torres Strait Islander populations across the

designated Mt Isa region.

• Analyse patient demand and health needs across the designated service delivery sites

• Identify resources in accordance with identified client needs and evaluate/implement service

options as required

• Input to development of the Clinic(s) budgets, identify clinic capital and equipment needs

• Collaborate with the Gidgee Senior Managers to ensure the effective integration of

complementary programs and Family services with the service delivery capability of the

Clinic(s)



• Lead the development and review of effective Clinic

performance indicators (NKPI’s)

• Managing systematic data reporting to track National KPIs and relevant key business

indicators to guide decision making and continuous quality improvement

• Conduct regular systems review against agreed indicators to identify gaps in business

processes and service delivery and to formulate a response to address

• Provide comprehensive reports and evaluation of outcomes for each program/area of service

delivery

Management of Quality Health Care Service Delivery

• Lead the continued implementation of the Model of Care and drive the maximization of clinic

performance

• Ensure implementation of effective management practices including effective Client Recall,

Health Check and Care Plan practices; data management practices and billing practices.

• Oversight and coordinate a Mt Isa wide programming/schedule of visiting specialist and

allied health professional needs and service delivery options

• Ensure delivery of clinical services is underpinned by a clinical governance framework that

fosters reflective practice, constructive feedback and service improvement, risk prevention

and management, and the highest standards in quality and safety of client care

• Lead the development/maintenance of the Clinic Practice Manual, recommend changes as

required

• Oversight Clinic Quality Improvement plans and AGPAL accreditation processes and actions

• Lead the Clinical governance team(s) to support regular tracking of progress in chronic

disease monitoring and care, ensuring feedback is provided to staff and supporting

implementation of changes in response to identified gaps Maximise and address client

satisfaction with the Clinic(s), oversight and report on Client Surveys/Feedback/Suggestions

• Ensure the Clinic delivers quality treatment and meets agreed health Service Agreement

commitments to clients

• Evaluate Clinic performance and lead strategies, in line with the MoC and agreed key

performance indicators, and provide regular reports to Senior Management as required

• Ensure effective Case Management services and client recall practices and seamless client

service/ internal case management and referral protocols

Improved Family Services

• Ensure the Mums and Bubs Programs delivers quality support services that meet agreed

health service commitments and targets



• Ensure the integration of extended Gidgee family support

and social services and external program options delivers the expected services to the

community in ‘continuum of life’ programs providing comprehensive primary health care

services to clients.

• Manage effective Medicare billing systems and practices

• Ensure effective Case Management services and client recall practices and seamless client

service/ internal case management and referral protocols

• Provide comprehensive reports and evaluation of outcomes for each program/area of service

delivery

Financial Management

• Ensure maximization of Medicare Billings to achieve the set income targets identified in the

annual cash flow budget

• Monitor and review service delivery and financial metrics; conduct routine internal audits

• Ensure currency of Medicare registration requirements is maintained for all providers,

including provider numbers, PIP registration, MBS online claiming etc

• Contribute to the development of the annual service budget for your Business Unit

• Ensure that funds are used in accordance with approved budgets, Corporate Policies and

Procedures and funding body requirements;

• Manage all service expenditures consistent with the Budget.

Staff Management

• Ensure all staff undergo appropriate induction and service orientation, including orientation

in the Model of Care with specific in-service support, job-role induction and on the job training

• Provide leadership in the promotion of an effective, efficient and cohesive team approach in

the workplace

• Ensure the selection of suitably skilled staff to meet the requirements of the annual work plan

and individual staff work plans

• Ensure all health professionals maintain AHPRA registration +/- medical indemnity insurance

(and other legislative and regulatory requirements) as required

• Commit to self-development; maintain own and teams professional competencies;

• Lead, manage and motivate staff members within your team

• Supervise and conduct the performance appraisal of staff, including on-going coaching and

management of staff performance and identify any training and development plans

• Manage compliance with Policies and Procedures and recommend changes as required;



• Manage a safe and healthy workplace environment

• Work within a legal and ethical framework

Stakeholder Management

• Develop and maintain effective relationship with other organisations in the region

• Develop and maintain effective collaborative partnerships and strategic alliances with key

external stakeholders, in particular other service providers, suppliers, community agencies

and others

SELECTION CRITERIA Qualifications

• Bachelor of Business and/or Health and/or other relevant tertiary qualifications

• Current health practitioner registration through AHPRA or eligible for registration with

AHPRA, if relevant to your qualification - preferred

Experience

• Five (5) years (or equivalent) of relevant experience that demonstrates your ability to lead

clinics and other health services across a number of locations preferably in rural or remote

locations.

• Knowledge and understanding of the health issues affecting Aboriginal and Torres Strait

Islander people and a strong commitment to improving health outcomes

• Ability to work sensitively and effectively with Aboriginal and Torres Strait Islander people

• Commitment to the philosophy and practice of Aboriginal Community Control

• Demonstrated clinical management experience, in particular the ability to implement and

support a medical/primary health care team and effectively plan, and coordinate own and

teams workload to achieve results.

• Demonstrated experience and skill in the implementation of change management and

continuous quality improvement

• Previous experience working in a practice as a health professional in a primary health care

setting - highly desirable.

• Working knowledge of and experience in the Medicare Benefits Schedule and its application

in the CCHS setting, including understanding of the Closing the Gap programs and targets



Skills • Demonstrated ability to lead and motivate an effective team and to lead others in order to

achieve identified outcomes.

• Demonstrated interpersonal skills that enable you to effectively communicate and liaise with

a diverse range of clients to provide a quality client service and maintain positive working

relationships.

• Ability to work with other health professions and organisations

CHALLENGES

Gidgee Healing is in a period of high growth so there is an opportunity to shape the establishment

and implementation of a new range of outreach services. The key challenges for this role relate

to the operation of a comprehensive range of primary health services in a remote environment.

The Director, Primary Health Care has oversight of five clinic services and the management of

two additional outreach services will transition to this role in 2018.

REPORTING & KEY RELATIONSHIPS The Director, Primary Health Care Services reports directly to the Chief Executive Officer. Reporting into the Director, Primary Health Care Services are

KEY DATA Staffing: 40 people (with 5- 6 direct line manager direct reports)

Budget: $5-6 million

SERVICE LOCATION Mt Isa, with travel around the region

USEFUL LINKS Role Description

Gidgee Healing Website

Gidgee Healing You Tube

http://www.gidgeehealing.com/

https://www.youtube.com/watch?v=NgWu2Yt_lzY



EMPLOYMENT TERMS & CONDITIONS REMUNERATION $130,000 base salary, plus superannuation

An accommodation allowance of $500 per week is provided

Salary sacrificing is available for this position

PRE-EMPLOYMENT PROBITY CHECKS

Information on a person’s suitability for appointment is obtained for all appointments. Potential

appointees will be asked whether there are any reasons why they should not be appointed such as:

Information on a person’s criminal history and other associated probity checks will be sought from those

candidates whose application has progressed to shortlisting for interview.

Applicants unsure about the definition of disclosable criminal convictions or status of any criminal

conviction may wish to seek legal advice in responding to the probity check questions. (A ‘disclosable’

conviction is one that is recorded by the court and has not been rehabilitated or spent under the Criminal

Law (Rehabilitation of Offenders) Act 1986 and, in the case of Commonwealth convictions, the Crimes

Act 1914 (Commonwealth), and does not breach the confidentiality provisions of the Youth Justice Act

1992.)



HOW TO APPLY

The closing date for applications is Friday 23rd February 2018

The reference number to include in your application is H17_2705

For a confidential discussion, please contact Principal Consultant, Kate Wallwork

M: +61 (0)410 052 125E: [email protected]

Please submit application documentation to Search Coordinator, Anna Brownjohn

T: +61 (0)2 9900 0108E: [email protected]

Your application must include:

1. Completed HGI Application Form

2. Cover letter addressed to the search consultant;

3. A written response addressing the key selection criteria, found on page 9; and

4. An up to date copy of your Curriculum Vitae

https://hardygroupintl.com/resources/search-candidate-form.pdf



REFEREES

You will need to provide details of three (3) professional referees. To do so, complete the relevant fields

in the Candidate Profile. You should carefully consider who you select to approach to provide reference

advice. Your current manager must be included. It is customary for referee reports to be requested after

interview and if you are the preferred candidate, your permission will be requested prior to contacting

your referees.

PERSONAL INFORMATION

HGI complies with the Privacy Act 1988 (Cth), all applications are treated by HGI in strict confidence,

however in submitting an application you are extending permission to share your application with the

Selection Panel.

Personal Information will be used to assess your suitability for appointment to this position. As part of

the selection process, personal information will be dealt with in accordance with HGI’s Privacy Policy and

the Information Privacy Act 2009.

POSITION DESCRIPTION: Director Primary Health Care

Services

Position Details

Position Title: Director Primary Health Care Services

Employment Status: Full time

Salary Range: Pending Level and years of experience (base salary) +

superannuation + other benefits

Reports to: Chief Executive Officer

Positions supervised: Practice Managers at Mt Isa and Pioneer Clinics, Mt Isa Maternal &

Child Health Team

Location: Mt Isa – will require some travel Normanton and other remote

communities across the North West and Lower Gulf of Carpentaria

region

About Gidgee Healing:

Gidgee Healing is an independent, community controlled health service, with overall direction and

management set by a Board of Directors comprised of representatives from the remote Aboriginal

communities of the region. Gidgee takes a broad view of primary health care, has a philosophy of community

participation, and a strong focus on care coordination.

Gidgee Healing is the only Aboriginal Community Controlled Health Service representing the health needs

of the Aboriginal people residing in the Mt Isa, North West and Lower Gulf regions of Queensland. We

provide a range of primary health care services to communities across the region with the aim of supporting

Aboriginal communities’ own solutions to live long healthy lives, strengthening our culture and regaining our

spirit. The service footprint is now approximately 640,000 km2 and includes some 11,000 Indigenous

persons. It is the largest single Aboriginal Community Controlled Health Service provider land area in

Queensland. It has 20 Native Title group land areas; 12 Local Governments; Queensland State Seats of

Mount Isa and Gregory; and two House of Representative Divisions being Kennedy and Maranoa. It also

includes two Hospital and Health Service regions (Central West and North West) which include 12 Hospitals,

7 Primary Health Care Centre’s and two Health Centre’s. Gidgee Healing shares its boundary with the

Central and North West Queensland Medicare Local.

Gidgee Healing currently provides Primary Health Care; GP; Maternal and Child Health; Allied Health;

Closing the Gap and Specialist services. In accordance with the regionalisation process being rolled out

across Queensland by the Queensland Aboriginal & Islander Health Council (QAIHC), Gidgee Healing is in

the process of expanding the type and frequency of services being provided across its entire region,

including the Gulf communities. In the immediate future, Gidgee will be focusing on expanding its health

promotion and early intervention; primary health care; chronic disease management services; and recovery/

community wellbeing services through the North West and Lower Gulf regions.

Position Summary:

This position is responsible for the overall management ensuring the delivery of efficient and effective

comprehensive primary health care services from the Mt Isa clinics to clients, in line with the approved Model

of Care.

This position will lead and develop the the Mt Isa Practice Managers and Maternal & Child Health team in all operational aspects of the delivery of their primary health care services. This includes responsibility for functional leadership and line management in the implementation of:

• continuous improvement in service delivery in line with the Model of Care

• effective Clinical Governance framework and practices

• effective Change and Staff Management practices

• effective cross clinic resource and program deployment and integration

The scope of the position includes clinical leadership, change management, business management, human

resources management and health service quality assurance and delivery.

Duty Statement and Key Responsibilities:

Health Care Planning and Analysis

• Ensure a coordinated and integrated approach to planning, development and delivery of Primary Health Care Services to Aboriginal and Torres Strait Islander populations across the designated Mt Isa region.

• Analyse patient demand and health needs across the designated service delivery sites

• Identify resources in accordance with identified client needs and evaluate/implement service options

as required

• Input to development of the Clinic(s) budgets, identify clinic capital and equipment needs

• Collaborate with the Gidgee Senior Managers to ensure the effective integration of complementary

programs and Family services with the service delivery capability of the Clinic(s)

• Lead the development and review of effective Clinic performance indicators (NKPI’s)

• Managing systematic data reporting to track National KPIs and relevant key business indicators to

guide decision making and continuous quality improvement

• Conduct regular systems review against agreed indicators to identify gaps in business processes and

service delivery and to formulate a response to address

• Provide comprehensive reports and evaluation of outcomes for each program/area of service delivery

Management of Quality Health Care Service Delivery

• Lead the continued implementation of the Model of Care and drive the maximization of clinic

performance

• Ensure implementation of effective management practices including effective Client Recall, Health

Check and Care Plan practices; data management practices and billing practices.

• Oversight and coordinate a Mt Isa wide programming/schedule of visiting specialist and allied health

professional needs and service delivery options

• Ensure delivery of clinical services is underpinned by a clinical governance framework that fosters

reflective practice, constructive feedback and service improvement, risk prevention and

management, and the highest standards in quality and safety of client care

• Lead the development/maintenance of the Clinic Practice Manual, recommend changes as required

• Oversight Clinic Quality Improvement plans and AGPAL accreditation processes and actions

• Lead the Clinical governance team(s) to support regular tracking of progress in chronic disease

monitoring and care, ensuring feedback is provided to staff and supporting implementation of

changes in response to identified gaps

• Maximise and address client satisfaction with the Clinic(s), oversight and report on Client

Surveys/Feedback/Suggestions

• Ensure the Clinic delivers quality treatment and meets agreed health Service Agreement

commitments to clients

• Evaluate Clinic performance and lead strategies, in line with the MoC and agreed key performance

indicators, and provide regular reports to Senior Management as required

• Ensure effective Case Management services and client recall practices and seamless client service/

internal case management and referral protocols

Improved Family Services

• Ensure the Mums and Bubs Programs delivers quality support services that meet agreed health service commitments and targets

• Ensure the integration of extended Gidgee family support and social services and external program options delivers the expected services to the community in ‘continuum of life’ programs providing comprehensive primary health care services to clients.

• Manage effective Medicare billing systems and practices

• Ensure effective Case Management services and client recall practices and seamless client service/ internal case management and referral protocols

• Provide comprehensive reports and evaluation of outcomes for each program/area of service delivery

Financial Management

• Ensure maximization of Medicare Billings to achieve the set income targets identified in the annual cash flow budget

• Monitor and review service delivery and financial metrics; conduct routine internal audits

• Ensure currency of Medicare registration requirements is maintained for all providers, including provider numbers, PIP registration, MBS online claiming etc

• Contribute to the development of the annual service budget for your Business Unit

• Ensure that funds are used in accordance with approved budgets, Corporate Policies and Procedures and funding body requirements;

• Manage all service expenditures consistent with the Budget.

Staff Management

• Ensure all staff undergo appropriate induction and service orientation, including orientation in the Model of Care with specific in-service support, job-role induction and on the job training

• Provide leadership in the promotion of an effective, efficient and cohesive team approach in the workplace

• Ensure the selection of suitably skilled staff to meet the requirements of the annual work plan and individual staff work plans

• Ensure all health professionals maintain AHPRA registration +/- medical indemnity insurance (and other legislative and regulatory requirements) as required

• Commit to self-development; maintain own and teams professional competencies;

• Lead, manage and motivate staff members within your team

• Supervise and conduct the performance appraisal of staff, including on-going coaching and management of staff performance and identify any training and development plans

• Manage compliance with Policies and Procedures and recommend changes as required;

• Manage a safe and healthy workplace environment

• Work within a legal and ethical framework

Stakeholder Management

• Develop and maintain effective relationship with other organisations in the region

• Develop and maintain effective collaborative partnerships and strategic alliances with key external stakeholders, in particular other service providers, suppliers, community agencies and others Please note that the duties outlined in this position description are not exhaustive, and only an indication of the work of the role. The organisation can direct you to carry out duties which it considers are within your level of skill, competence and training and scope of practice.

Selection Criteria

• Bachelor of Business and/or Health and/or other relevant tertiary qualifications, and

• Five (5) equivalent relevant experience that demonstrates your ability to lead clinics and other health services across a number of locations.

• Current health practitioner registration through AHPRA or eligible for registration with AHPRA, if relevant to your qualification - preferred

• Previous experience working in a practice as a health professional in a primary health care setting,

- highly desirable

• Knowledge and understanding of the health issues affecting Aboriginal and Torres Strait Islander

people and a strong commitment to improving health outcomes

• Ability to work sensitively and effectively with Aboriginal and Torres Strait Islander people

• Commitment to the philosophy and practice of Aboriginal Community Control

• Demonstrated clinical management experience, in particular the ability to implement and support a

medical/primary health care team and effectively plan, and coordinate own and teams workload to

achieve results.

• Demonstrated ability to lead and motivate an effective team and to lead others in order to achieve

identified outcomes.

• Demonstrated experience and skill in the implementation of change management and continuous

quality improvement

• Demonstrated interpersonal skills that enable you to effectively communicate and liaise with a

diverse range of clients to provide a quality client service and maintain positive working

relationships.

• Working knowledge of and experience in the Medicare Benefits Schedule and its application in the

CCHS setting, including understanding of the Closing the Gap programs and targets

• Ability to work with other health professions and organisations

Practical Requirements

• Current C Class Drivers Licence (QLD) – essential

• Current Blue Card (working with children and young people) or willingness to apply for one

• Satisfactory police check – no serious Criminal/Court record

• Travel and work outside of normal working hours (including late night weekly clinics and Saturday clinics) to meet operational delivery requirements

Endorsement and Approval

Position description approved by Chief Executive Officer:

Signature: ENDORSED Date:

DIRECTOR, PRIMARY HEALTH CARE GIDGEE HEALING...Director, Primary Health Care, Gidgee Healing...

Documents

Transcript of DIRECTOR, PRIMARY HEALTH CARE GIDGEE HEALING...Director, Primary Health Care, Gidgee Healing...