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Deliver support the minute a question

or problem arises

Direct Support for Applications (DSA) allows your customers to request

support without leaving the application that’s giving them trouble. And

your operators can initiate support sessions without leaving other support

applications.

Integrate any Windows-based applicationwith NTRsupport

Using DSA:Your Microsoft Excel users, for example, ask for

help with formulas without leaving Excel.

Support operators initiate support sessions

without leaving your CRM application.

Support is better…for everyone

End-users keep their place within an application while accessing support.

Operators maintain access to customer data while initiating

a support session.

Easy NTRsupport integration for Windows-based applications

Direct Support for Applications

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NTRglobal HQ

Tel.: +34 93 445 07 00

info@ntrglobal.com

NTR North America

Tel.: +1 (866) 459-2543

na@ntrglobal.com

NTR United Kingdom

Tel.: +44 (0) 1483 734670

uk@ntrglobal.com

Key Features include:

  AES 256-bit encryption for all support transactions

  Desktop sharing

  On-demand or unattended remote support

  Multiple session capability

  File transfer

  VoIP or videoconferencing

  Support for incident escalation and session

transfer between operators

  Live chat

  Administration center (session logging and recording)

For more information about NTRsupport and Direct Support

for Applications, visit www.ntrglobal.com/ntrsupport  

Direct Support for Applications enhances

support operations efficiency

Direct Support for Applications makes it easier for customers to request

support and operators to initiate sessions.

Here’s how it works:

1 The NTRsupport administrator lists DSA-supported applications

and assigned operators. You might want to list complex, new, or

mission-critical applications to ensure that support is available for

the software most important to end-user productivity. Operators with

product expertise will receive calls for help with that product.

2 End-users click on the NTRsupport button in that applicationto request support. As soon as an end-user has a problem or

question, she can open access to a remote support session

with a product expert – without leaving the application.

3 Listed applications are continuously monitored by DSA. The DSA

runs continuously in the background on end-users computers to

note when support is requested from within listed applications.

4 The support operator responds to the request and initiates a

remote support session. Support operators have access to

the full NTRsupport feature set. They’ll use desktop sharing,

le transfer, remote diagnostics, demonstration capabilities,

and more to quickly solve problems in one session.

Start your15-day FREE

Trialwww.ntrglobal.com/ntrsupport

www.ntrglobal.com/ntrsupport