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DIPLOMA IN FINANCIAL INFORMATICS Get a strong foundation in IT training, reinforced with exciting modules from these three areas: Financial analytics, banking & finance and enterprise computing in the Diploma in Financial Informatics (FI). Financial analytics is an increasingly important tool to financial institutions as it helps them stay competitive, identify new business opportunities and detect fraud. In banking & finance, financial technology is also a growth area. Many financial institutions are using digital technologies to make disruptive changes to their product and service offerings as they compete to meet the growing demands of clients. Enterprise computing refers to a category of mission-critical information technology that is used by companies including financial institutions to enable core business processes. Without it, companies will not be able to function properly. In the first year, you will build a strong foundation of IT knowledge, focusing on coding, databases, computer operating systems and networks. Accounting will be taught as well. In addition to these modules, you will start building your digital portfolios in your first year and continue this effort in your second year. Your portfolios will be useful as you apply for internship in your third year, where you will gain relevant real-world experience with leading financial institutions such as DBS, OCBC, UOB and MAS. You can also intern at FinTech start-ups, accelerators and incubators, with some of them based in London, Australia or South East Asia, as well as well-known IT companies such as SAP and Salesforce. COURSE MODULES YEAR 1 LEVEL 1.1 Computing Mathematics This module introduces the basic concepts of relations and functions, matrices, statistical methods and relevant applications. It aims to develop students’ ability in solving quantitative problems in computing mathematics, probability and statistic. Cyber Security Fundamentals This module provides an overview of the various domains of cyber security. Students will develop an understanding of the importance of cyber security in today’s digital world and an appreciation of cyber security from an end-to-end perspective. It covers fundamental security concepts, tools and techniques in domains such as data, end-user, software, system, network, physical, organisation and digital forensics. Students will also develop knowledge and skills in identifying common cyber threats and vulnerabilities and learn to apply techniques to tackle these issues. In this module, students are assessed by coursework only. Design Principles This module introduces students to basic elements and principles of design. Students will practice visual communication and self-branding through aesthetic use of line, shape, form, color, texture, typography, scale, contrast, rhythm and balance. Students will be trained in the usage of digital design tools and application of modern industrial practices to communicate the concepts, designs and solutions.

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English Language Express (IS Module) English Language Express aims to give you a better grounding in the English Language and to strengthen the written and oral communications skills that you will need in your academic and professional careers. You will be engaged in writing, reading, listening and speaking activities that will develop your ability to speak and write grammatically, coherently and clearly. You will also hone your reading and listening comprehension skills. Enterprise Information Systems This module introduces students to the different components that builds up an enterprise information system. Different types of information systems are used for business processes such as marketing, sales, procurement, manufacturing, and accounting are introduced. Students will learn about the organisations and map the business processes to draw the activity diagram flows. It is essential for all students to understand how information systems are used to help organisations and they are expected to suggest solutions and new uses of information systems to solve business problems. This will enhance their IT and business processes knowledge to prepare them for future modules, future employment or even becoming future entrepreneurs. Fundamentals for IT Professionals 1 This module provides a broad introduction to the field of IT by exploring the roles, professional practice, ethical expectations and career development paths of IT professionals. Through a guided inculcation of interpersonal and teamwork skills with strong team bonding spirit, the module aims to deepen students’ commitment to the sector that the course prepares them for. In addition, students will be required to begin charting their career path in the IT industry by considering crucial aspects such as personal preferences and aptitude, job roles and responsibilities, skills needed and further education. Health & Wellness (IS Module) This module provides you with an opportunity to be active, keep fit and stay healthy through basic sports skill acquisition. It also aims to enhance your social and psychological well-being through a variety of sports electives while taking you through the process of character development, choice and decision making. Innovation Made Possible (IS Module) Underpinned by the Design Thinking framework, Innovation Made Possible aims to build creative confidence in you. The module will sensitise you to the process of user-centric problem solving and allow you to discover and hone your innate ability to think creatively, come up with innovations to tackle problems and explore new ideas for your studies and beyond. Programming 1 This module introduces the fundamentals of programming and how to develop programmes using appropriate problem-solving techniques in a modular style. In this practice-oriented module, students are taught how to apply problem-solving skills using a top-down structured programming methodology and given ample practice in translating solutions into computer programmes, before testing and debugging the programmes. Topics include data types, variables, expressions, statements, selection structures, loops, simple computation and algorithms, and the use of libraries. Students will also practice the use of pseudocodes, best practices of programming, debugging techniques with the help of tools, development of test cases, and suitable program documentation. In addition, they will study various areas where application software plays a prominent part in helping organisations solve problems. Students will be given ample opportunity for independent and self-directed learning. Students will learn about the organisations and mapping the business processes to draw the activity diagram flows. It is essential for students to understand how information systems are used to help organisations and they are expected to suggest solutions and new uses of information systems to solve business problems. This will enhance their IT and business processes knowledge to prepare them for future modules, future employment or even future entrepreneurship.

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LEVEL 1.2 Accounting This module introduces the basic theory and concepts of accounting through the introduction of Business Structures and Financial Institutions. Basic accounting concepts and principles form the foundation of the module, and students will be taught the complete accounting cycle; setting up the chart of accounts, balancing the trial balance and preparing financial statements. It also introduces risk and controls, and accounting standards and regulations governing the financial services industry. Students will also learn about the differences between financial and management accounting as well as funding methods and financial ratios for business and banks. Communication Essentials (IS Module) Communication Essentials aims to develop written and spoken communicative competence in you by exposing you to a range of contemporary issues from different disciplinary perspectives. You will learn to carry out research, read critically, write effectively and express yourself confidently while developing a global view, an awareness of cultural intelligence and of self in relation to society. Databases Today’s business organisations depend on information systems in virtually all aspects of their businesses. Corporate databases are set up to hold the voluminous business transactions generated by these information systems. This module introduces students to the underlying concepts of database systems and how to model and design database systems that reflect business requirements. Students will be taught how to analyse data needs, model the relationships amongst the data entities, apply the normalisation process to relations and create the physical database. Skills taught include data modelling technique, transformation of data model to relations, normalisation technique and SQL (Structured Query Language). Financial Ecosystem This module provides a macro overview of the network of organisations involved in the delivery of financial services through both competition and cooperation. Students will be introduced to the various participants in the financial ecosystem, which includes financial intermediaries, regulators, market operators, industry associations and customers. Subsequently, students will also learn about the market microstructures, interactions and interdependencies underlying the relationships intertwining these participants. Additionally, students will learn about the on-going digital evolution in the financial sector and its future implications for all participants. Programming 2 This module builds upon the knowledge and skills acquired in Programming I. It aims to provide opportunities for the students to develop medium-scale applications based on the Object-Oriented (OO) approach. A suitable object- oriented high-level programming language will be used by students to apply in their problem-solving skills. The main concepts of OO and the implementation of applications using the OO approach will be taught in this module. The module may cover the concepts of Abstract Data Types (ADTs) and the implementation of some selected ADTs using the OO approach. Suitable sorting and search algorithms and the use of Application Protocol Interface (API) will be introduced when required. Other key topics include the introduction of system design concepts such as the class diagram. Software robustness and correctness, and good programming practices will be emphasised throughout the module. Independent and self-directed learning will also be encouraged. COURSE CURRICULUM

Module Name Credit Units YEAR 1 Level 1.1 (21 hours per week)

Computing Mathematics 4 Cyber Security Fundamentals 2 Design Principles 2

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Module Name Credit Units YEAR 1 Level 1.1 (21 hours per week)

English Language Express* NA Enterprise Information Systems 2 Fundamentals for IT Professionals 1 2 Health & Wellness^ 1 Innovation Made Possible^ 3 Programming 1 5 Level 1.2 (19 hours per week) Accounting 4 Communication Essentials^ 3 Databases 4 Financial Ecosystem 4 Programming 2 4

Notes: ^ For more details on Interdisciplinary Studies (IS) electives, please log on to www.np.edu.sg/is * This module is only offered to students who are weaker in the English Language. IS Modules The School of Interdisciplinary Studies (IS) delivers a broad-based curriculum, which nurtures a new generation of professionals with multidisciplinary skills and an innovative and entrepreneurial spirit to meet the challenges of a knowledge economy. IS offers both prescribed modules and electives to challenge boundaries. Prescribed modules develop students’ competencies in core areas such as Communication, Innovation and Enterprise, Culture and Communication, and Personal Mastery and Development, while elective modules provide insights into Arts and Humanities, Business, Design, and Science and Technology.

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COURSE MODULES

YEAR 2

LEVEL 2.1

Banking & Financial Products

Banks and financial institutions are providing consumers and corporates with a wide range of products and services to

gain an edge over their competitors. Many are harnessing information technology in their day-to-day operations to

provide multiple channels and greater efficiency and effectiveness in banking and financial services to enhance overall

customer experience. This module provides a macro overview of the financial services industry, including financial

intermediaries and allows students to understand the operational structure and the roles and responsibilities of different

departments in banks at a high level. Subsequently, myriad banking and financial products that are widely available in

commercial and investment banks and insurance companies will be discussed. Students will learn about the

fundamentals of retail, wholesale and investment products as well as their associated risk and the mitigating controls

that banks put in place to manage them. The role of Information Technology is intertwined into the module, allowing

students to appreciate the use of IT to increase operational efficiency and effectiveness in financial institutions.

Data Visualisation

This module covers the techniques and tools for creating effective visualisations based on principles from graphic

design, perceptual psychology and cognitive science. Students will learn how to process large volumes of data to create

interactive visualisations for ease of exploration. Topics that are covered include visualising patterns, proportions,

relationships, spatial and temporal elements, and multi-dimensional visualisations.

Distributed Ledger Technology

This module allows students to learn distributed ledger concepts and how these are being applied using industrial

cases, which is a fundamental application of blockchain in Fintech. Students will also be given opportunities to gain

hands-on experience in blockchain prototypes and blockchain transactions to better understand the underlying

concepts of blockchain.

Enterprise Resource Planning

This module teaches crucial business processes relating to resource management.

World Issues: A Singapore Perspective (IS Module)

This module will expose you to a wide range of global issues viewed and discussed in the context of Singapore as a

nation state. You will be guided to critically examine current affairs from various perspectives and develop an

appreciation of the dynamism behind real world problems and possible solutions. The intent of this module is to

develop thinking students with well-considered perspectives who are able to articulate reasonable opinions, make

thoughtful decisions and informed choices as active citizens in society. You will also be exposed to a multidisciplinary

approach in the mitigation of global challenges and thus be adequately prepared to handle the Year 3 IS

interdisciplinary project – Project ID.

LEVEL 2.2

Banking Applications and Processes

This module aims to provide students with an overview of the business processes and transaction workflows in banking

and financial institutions. The module begins with a look at the various organisational structures within different types

of banking and financial institutions, and the roles and responsibilities of key front office and back office functions

across various business lines. Students will subsequently explore the end-to-end workflow processes for banking and

financial transactions, and their supporting IT applications and systems.

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Fundamentals for IT Professionals 2

This module gives a course-based experience in which students can engage with the local community and industry.

This includes participation in community service events or in Service-Learning projects that leverages on students’

discipline knowledge and skills to meet identified needs. Through iterative and guided reflection on the service

experience, students gain a broader appreciation of their discipline and an enhanced sense of personal voice, empathy

and civic responsibility. Industry talks and seminars are organised to keep students up to-date with emerging trends

and develop their interpersonal, team and networking skills with the community and industry.

Portfolio Development

This module provides students with the opportunity to apply the knowledge and skills gained from the various modules

in the course to-date and explore topics in IT that they have a personal interest. Students may choose to undertake a

real-life IT project, a competition-based project or a research and development project. Through the project, students

have opportunities to work in teams, work on real-world problems, and build up their personal portfolios. The chosen

project should ideally include problem definition, requirements gathering, analysis and design, development and testing

and the subsequent deliverable of artefacts that are suitable for their personal portfolios.

Solutions Design & Development

This module trains students to view information systems from the perspective of business needs and participate in the

design of IT solutions to solve the identified business problems. Students will be exposed to work processes such as

Design Thinking that facilitates problem identification to prototyping. This module also allows students to work in teams

to experience a real-life application development cycle. Elements of project management, automated testing and source

version controls will be introduced in relevant phases of the application development cycle. Students will be exposed

to current development methodology such as Agile.

Spreadsheet Engineering

The spreadsheet is an indispensable tool for professionals, especially in the banking and finance industry, to solve

business problems and make better informed decisions. This module will introduce students to the use of spreadsheets

as a reporting and modelling tool. Through hands-on practical sessions in class using a commercial spreadsheet system

such as Microsoft Excel, students will explore various spreadsheet functions and simple macros used for analysing,

formatting and presenting data.

ELECTIVE MODULES: (Choose any 1)

BANKING & FINANCE SPECIALISATION

Financial Analysis & Modelling

Decision making is critical to organisations. A good model and thorough analysis is needed for good and quick decision

making. This module introduces students to frameworks used for financial analysis and financial models that can be

developed for decision making. Through the use of hands-on practical exercises, students will get to develop their

model to analyse financial reports and to understand the position and financial health of an organisation. Students will

also be equipped with basic financial analysis and decision making techniques. With the knowledge they will be able

suggest IT applications and processes that could be put in place for financial institutions for further analysis of the data.

Risk Management

The module aims to introduce students to risk management principles, frameworks and practices adopted by financial

institutions. Students will learn about the different types of risks faced by financial institutions (credit risk, market risk

and operational/technology risk) and their drivers. Students will also be equipped with knowledge on the control

processes and measurement techniques for each type of risk, as well as the IT applications and systems associated with

them.

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DATA SCIENCE & ANALYTICS SPECIALISATION

Big Data

This introductory module covers the fundamentals of elements of Big Data: volume, velocity and variety. Students will

learn various technologies and tools used to create a big data ecosystem which is able to handle storing, indexing &

search. This module also covers the whole technology stack of Big Data: infrastructure, data management and analytics.

Tools such as Hadoop, HDFS, and MapReduce will be taught in this module.

Data Wrangling

The aim of this module is to equip participants with the tools and skills sets to handle, clean and prepare large curated

data sets for data analytics purposes. Participants of this module should minimally have basic programming knowledge

and be able to understand and decipher simple syntaxes. The processed data sets will allow for meaningful statistical

analysis, data modelling, and machine learning to be easily performed. Emphasis will be placed on the Extraction,

Transformation, and Loading (ETL) of data sets. The use of relevant programming libraries for Missing and Time Series

Data will also be explored. Learners will experience the process of exploratory data analysis, normaliSation of data and

data distribution, which will be crucial for subsequent understanding of machine learning concepts and models.

Deep Learning

This module is an introduction to the increasing important field of artificial intelligence and neural networks.

Descriptive Analytics

Descriptive Analytics refers to a discipline used by many companies to analyse their data for improved decision making.

Descriptive Analytics describes what happened in the past. It can include various forms of reports, queries and

dashboards. This module aims to teach students the descriptive analytics lifecycle. Students will learn to ask the

appropriate analytics questions, identify and aggregate data sources and create data models. They will apply techniques

to analyse the data captured in these models. They will also create appropriate visualisation components to gain insights

from the data. These visualisation components will be synthesised into dashboards that add value and can be readily

consumed by business users.

Machine Learning

This module introduces the fundamentals of Machine Learning (ML) and its applications. Students will be provided the

essential context and background knowledge of Machine Learning. Student will gain exposure to both supervised and

unsupervised learning models such as Linear & Logistic Regression, Decision Tree, K-means Clustering and more. Using

leading software and associated libraries, learners will be able to implement and train Machine Learning models to

address business challenges.

Quantitative Analysis

This module aims to introduce students to the statistical concepts and methods that are used to analyse and interpret

business or financial data. Students will be equipped with the technical know-how to formulate statistical models and

make informed decisions by evaluating these models using software tools. Topics covered include frequency

distribution, probability distribution, quantitative modelling, correlation analysis and linear regression analysis.

ENTERPRISE SOLUTIONING & MARKETING SPECIALISATION

Customer Decision-Making & Negotiation Skills

Students will be introduced to soft skills in understanding customer biases and concerns, building rapport, handling

objections, identifying informal and formal decision makers, selling functions/features/ benefits, negotiating and closing

sales techniques. They will also learn about reference selling and proofs of concept as well as pick up presentation and

communication skills. The module offers opportunities to role play and develop value proposition in sales calls within

the context of ICT.

Customer Experience Management

With SMAC (Social, Mobility, Analytics and Cloud) technologies resulting in a new competitive environment, the control

has shifted from the seller to buyer. This module provides students with the knowledge and understanding of Customer

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Experience Management (CXM) as a business strategy in this new environment. The buyer’s experience is not limited to

a single transaction but includes the sum of all experiences across all touch points and channels between a buyer and

a seller over the duration of their relationship.

This strategy aims to achieve a sustainable competitive advantage to help sellers manage the buyer’s experience in a

collaborative and personalised manner. Students will have an opportunity to gain hands-on experience with customer

management systems used by sellers that collect and create customer data, segment that data into manageable data

sets, make sense of the data and make it available for timely delivery. This allows companies to deliver consistent

customer experiences that delight customers and/or achieve other organisational goals.

Enterprise Business Processes

The study of enterprise business processes will illustrate to students the key business processes in typical organisations.

Students will learn about the business strategies used in organisations while implementing business processes, the

typical deliverables for a business process that each organisation adopts, the importance of integration of information

across different departments or organisations and the relationship between the banks and organisations for all

payments with customer and vendors. In addition, students are expected to draw detailed activity diagrams for the

major business processes. At the end of the module, students will be able to appreciate the complexity of business

processes, how IT can help organisations to be more competitive and gain basic management skill that is required to

manage business processes in an organisation.

Technopreneurship

The rapid emergence of new infocomm technologies is empowering new capabilities as well as opportunities for

creativity and entrepreneurship. This module focuses on the processes and mechanisms by which new ideas and

inventions can be commercialised in the market. Students will examine case studies of real-world examples of

technopreneurship. They will also learn about the issues and challenges of transforming a technological innovation into

a successful product or service in the marketplace.

User Experience

This module focuses on the principles and techniques for designing good user experience in software applications and

other products such as ATMs, Kiosks, etc. Students will learn to apply business requirement gathering techniques as

well as the analysis, design and validation phases of the user experience design life cycle, with emphasis on building

empathy with users. They learn to communicate designs through deliverables such as personas, sitemaps and

wireframes. Practical hands-on design activities will be guided by concepts such as information architecture, content

strategy, formulation of user needs, and the application of design principles in interface, navigation, interaction and

usability. The student will apply these concepts and techniques to design and prototype a web/mobile application, and

to present and critique design decisions.

COURSE CURRICULUM

Module Name Credit Units

YEAR 2

Level 2.1 (18 hours per week)

Banking and Financial Products 4

Data Visualisation 4

Distributed Ledger Technology 4

Enterprise Resource Planning 4

World Issues: A Singapore Perspective^ 2

Level 2.2 (20 hours per week)

Banking Applications and Processes 4

Fundamentals for IT Professionals 2 2

Portfolio Development 4

Solutions Design and Development 4

Spreadsheet Engineering 2

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Module Name Credit Units

YEAR 2

Level 2.2 (20 hours per week)

Elective Module 1# 4

Notes:

^ For more details on Interdisciplinary Studies (IS) electives, please log on to www.np.edu.sg/is

IS Modules

The School of Interdisciplinary Studies (IS) delivers a broad-based curriculum, which nurtures a new generation of professionals with

multidisciplinary skills and an innovative and entrepreneurial spirit to meet the challenges of a knowledge economy. IS offers both

prescribed modules and electives to challenge boundaries. Prescribed modules develop students’ competencies in core areas such as

Communication, Innovation and Enterprise, Culture and Communication, and Personal Mastery and Development, while elective

modules provide insights into Arts and Humanities, Business, Design, and Science and Technology.

# The elective modules offered may change from year to year, depending on relevance and demand. They may also include modules

available in other diplomas offered by the School.

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COURSE MODULES YEAR 3 LEVEL 3.1 Applied Analytics This module provides students with an introduction to unsupervised machine learning methods such as Clustering. Students are taught how these methods are used to segment customers for targeted cross-sell, up-sell and pricing. The module also introduces students to supervised machine learning methods such as Decision Trees and how these methods are used to predict customer churn, credit risk etc. Open-source tools like R and/or Python will be used for data analysis and modelling. Students will also be exposed to enterprise analytics tools for interactive data visualisation and data wrangling. Data from various domains (Retail, Banking & Finance, Telcos etc) will be used to provide students with an introduction to domain-specific analytics. Capstone Project or 2 Elective Modules In this module, students are required to complete a substantial project that is the culmination of their education in the School of InfoComm Technology. The project can be a real-world problem proposed by a client, or it can be proposed by the student in pursuit of their personal interests. Fundamentals for IT Professionals 3 This module provides a stepping-stone for students in their IT career. They will gain insights into the infocomm industry and keep abreast of the latest skill sets required in their IT career path. They will also have opportunity to be exposed to various institutes of higher learning to further hone their skill sets. Project ID: Connecting the Dots (IS Module) Project ID aims to prepare you for an increasingly globalised and interconnected world where problems are multi-faceted and require interdisciplinary research and collaboration to solve. Using a project-based learning approach, you will have the opportunity to work in a multi-disciplinary team with students from across the polytechnic to investigate and propose comprehensive recommendations for a pressing real-world problem affecting Singapore. You will be guided to step out of your disciplinary silos and effectively communicate and collaborate with peers from different backgrounds. Ultimately, the module seeks to develop independent learning skills and the ability to synthesize diverse strands of knowledge to solve a complex problem, while impressing on you the importance of being a responsible global citizen. Technologies for Financial Industry Students are exposed to systems and technologies employed by financial organisations, including robotic process automation (RPA). ELECTIVE MODULES: (Choose any 2) BANKING & FINANCE SPECIALISATION Financial Analysis & Modelling Decision making is critical to organisations. A good model and thorough analysis is needed for good and quick decision making. This module introduces students to frameworks used for financial analysis and financial models that can be developed for decision making. Through the use of hands-on practical exercises, students will get to develop their model to analyse financial reports and to understand the position and financial health of an organisation. Students will also be equipped with basic financial analysis and decision making techniques. With the knowledge they will be able suggest IT applications and processes that could be put in place for financial institutions for further analysis of the data.

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Risk Management The module aims to introduce students to risk management principles, frameworks and practices adopted by financial institutions. Students will learn about the different types of risks faced by financial institutions (credit risk, market risk and operational/technology risk) and their drivers. Students will also be equipped with knowledge on the control processes and measurement techniques for each type of risk, as well as the IT applications and systems associated with them. DATA SCIENCE & ANALYTICS SPECIALISATION Big Data This introductory module covers the fundamentals of elements of Big Data: volume, velocity and variety. Students will learn various technologies and tools used to create a big data ecosystem which is able to handle storing, indexing & search. This module also covers the whole technology stack of Big Data: infrastructure, data management and analytics. Tools such as Hadoop, HDFS, and MapReduce will be taught in this module. Data Wrangling The aim of this module is to equip participants with the tools and skills sets to handle, clean and prepare large curated data sets for data analytics purposes. Participants of this module should minimally have basic programming knowledge and be able to understand and decipher simple syntaxes. The processed data sets will allow for meaningful statistical analysis, data modelling, and machine learning to be easily performed. Emphasis will be placed on the Extraction, Transformation, and Loading (ETL) of data sets. The use of relevant programming libraries for Missing and Time Series Data will also be explored. Learners will experience the process of exploratory data analysis, normaliSation of data and data distribution, which will be crucial for subsequent understanding of machine learning concepts and models. Deep Learning This module is an introduction to the increasing important field of artificial intelligence and neural networks. Descriptive Analytics Descriptive Analytics refers to a discipline used by many companies to analyse their data for improved decision making. Descriptive Analytics describes what happened in the past. It can include various forms of reports, queries and dashboards. This module aims to teach students the descriptive analytics lifecycle. Students will learn to ask the appropriate analytics questions, identify and aggregate data sources and create data models. They will apply techniques to analyse the data captured in these models. They will also create appropriate visualisation components to gain insights from the data. These visualisation components will be synthesised into dashboards that add value and can be readily consumed by business users. Machine Learning This module introduces the fundamentals of Machine Learning (ML) and its applications. Students will be provided the essential context and background knowledge of Machine Learning. Student will gain exposure to both supervised and unsupervised learning models such as Linear & Logistic Regression, Decision Tree, K-means Clustering and more. Using leading software and associated libraries, learners will be able to implement and train Machine Learning models to address business challenges. Quantitative Analysis This module aims to introduce students to the statistical concepts and methods that are used to analyse and interpret business or financial data. Students will be equipped with the technical know-how to formulate statistical models and make informed decisions by evaluating these models using software tools. Topics covered include frequency distribution, probability distribution, quantitative modelling, correlation analysis and linear regression analysis.

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ENTERPRISE SOLUTIONING & MARKETING SPECIALISATION Customer Decision-Making & Negotiation Skills Students will be introduced to soft skills in understanding customer biases and concerns, building rapport, handling objections, identifying informal and formal decision makers, selling functions/features/ benefits, negotiating and closing sales techniques. They will also learn about reference selling and proofs of concept as well as pick up presentation and communication skills. The module offers opportunities to role play and develop value proposition in sales calls within the context of ICT. Customer Experience Management With SMAC (Social, Mobility, Analytics and Cloud) technologies resulting in a new competitive environment, the control has shifted from the seller to buyer. This module provides students with the knowledge and understanding of Customer Experience Management (CXM) as a business strategy in this new environment. The buyer’s experience is not limited to a single transaction but includes the sum of all experiences across all touch points and channels between a buyer and a seller over the duration of their relationship. This strategy aims to achieve a sustainable competitive advantage to help sellers manage the buyer’s experience in a collaborative and personalised manner. Students will have an opportunity to gain hands-on experience with customer management systems used by sellers that collect and create customer data, segment that data into manageable data sets, make sense of the data and make it available for timely delivery. This allows companies to deliver consistent customer experiences that delight customers and/or achieve other organisational goals. Enterprise Business Processes The study of enterprise business processes will illustrate to students the key business processes in typical organisations. Students will learn about the business strategies used in organisations while implementing business processes, the typical deliverables for a business process that each organisation adopts, the importance of integration of information across different departments or organisations and the relationship between the banks and organisations for all payments with customer and vendors. In addition, students are expected to draw detailed activity diagrams for the major business processes. At the end of the module, students will be able to appreciate the complexity of business processes, how IT can help organisations to be more competitive and gain basic management skill that is required to manage business processes in an organisation. Technopreneurship The rapid emergence of new infocomm technologies is empowering new capabilities as well as opportunities for creativity and entrepreneurship. This module focuses on the processes and mechanisms by which new ideas and inventions can be commercialised in the market. Students will examine case studies of real-world examples of technopreneurship. They will also learn about the issues and challenges of transforming a technological innovation into a successful product or service in the marketplace. User Experience This module focuses on the principles and techniques for designing good user experience in software applications and other products such as ATMs, Kiosks, etc. Students will learn to apply business requirement gathering techniques as well as the analysis, design and validation phases of the user experience design life cycle, with emphasis on building empathy with users. They learn to communicate designs through deliverables such as personas, sitemaps and wireframes. Practical hands-on design activities will be guided by concepts such as information architecture, content strategy, formulation of user needs, and the application of design principles in interface, navigation, interaction and usability. The student will apply these concepts and techniques to design and prototype a web/mobile application, and to present and critique design decisions.

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LEVEL 3.2 Internship/Project (Local/Overseas) This module provides students with the opportunity to apply the knowledge and skills gained to develop an IT solution to solve a practical problem. Students may undertake an in-house industry-driven project, a Technopreneurship Enterprise project or a real-life IT project in a local or overseas organisation. These projects may include problem definition, requirements analysis, design, development and testing, delivery and presentation of the solution. Through the project, students will learn to appreciate the finer points of project planning and control issues relating to IT project development. COURSE MODULES

Module Name Credit Units YEAR 3 Level 3.1 (22 hours per week)

Applied Analytics 4 Technologies for Financial Industry 4 Capstone Project or Elective Module 2 and 3 # 8 Fundamentals for IT Professionals III 2 Project ID: Connecting the Dots (IS)^ 4 Level 3.2 (20 hours per week) Internship (Local/Overseas): Industry-driven project, OR Technopreneurship-Enterprise project OR IT-related project

20

Notes: ^ For more details on Interdisciplinary Studies (IS) electives, please log on to www.np.edu.sg/is IS Modules The School of Interdisciplinary Studies (IS) delivers a broad-based curriculum, which nurtures a new generation of professionals with multidisciplinary skills and an innovative and entrepreneurial spirit to meet the challenges of a knowledge economy. IS offers both prescribed modules and electives to challenge boundaries. Prescribed modules develop students’ competencies in core areas such as Communication, Innovation and Enterprise, Culture and Communication, and Personal Mastery and Development, while elective modules provide insights into Arts and Humanities, Business, Design, and Science and Technology # The elective modules offered may change from year to year, depending on relevance and demand. They may also include modules available in other diplomas offered by the School.