DimensionsAutumn/Winter 2013-14

Issue 7

In this issue:

Workplace Tracking – Footfall Monitoring

corpXchange - Get yourself connected

® MobileCoRE - Innovation, observation, customisation

The Changing Workplace - Community support

More ways to enhance workspace and productivity

More new faces and multiple promotions at CWP

Global adventures and ‘Guess the location’ competition

Contents

04-05 Workplace Tracking – Footfall Monitoring

The good, the glad and the agile

Get yourself connected and request priority membership

‘Surveys on the move’ app gives reporting flexibility

Macmillan's ‘World's Biggest Coffee Morning’

Another 10 suggestions – please keep them coming!

New recruits to bolster an expanding team

‘Guess the location’ competition and win vouchers

06-07 corpXchange

®08-09 MobileCoRE - Innovation, observation, customisation

10-11 The Changing Workplace - Community support

12-13 More ways to enhance workspace and productivity

14-15 More new faces and multiple promotions at CWP

16 Global adventures in 26 days

Page | 2

Page | 3

Welcome to the latest issue

of our Dimensions magazine

by Steve Thorley, CEO

We’ve had a fantastic last few months here at The Changing Workplace and have lots to update you on in

this Autumn/Winter issue.

This time around there's another opportunity to join the priority membership list for corpXchange, our

online CRE forum, a taster from our new white paper on Workplace Tracking – Footfall Monitoring, with

the option to receive or download the full version.

®On pages eight and nine there is information about MobileCoRE , our new mobile ‘Surveys on the move’

app which has been entered into the 2014 i-FM Technology in FM Awards.

Elsewhere in the issue we have more ideas on how to enhance your workspace and increase productivity,

an update about our new staff and promotions, and their community activities. You can also enter our

‘Guess the location’ photo competition on page 16 for the chance to win Amazon vouchers.

I hope you enjoy reading about our new innovations, updates and features, and to give feedback please

email steve.affleck@changingworkplace.com. We'd very much welcome your suggestions and

contributions for future articles.

Best regards

Steve Thorley

Chief Executive Officer

This issue is packed with information on hot topics, new

products and services and issues in Corporate Real Estate.

Thanks very much for all of your kind comments and

feedback on the new design and format of Dimensions.

Page | 4

Workplace Tracking - Footfall Monitoring

The Changing Workplace has just published a new white paper on the benefits of Workplace Tracking - Footfall

Monitoring. This covers how organisations can discover their true space utilisation and occupancy potential with

video and beam sensor technology to help answer the three big CRE / FM questions of:

Ÿ Do we have enough space?Ÿ Do we have too much space?Ÿ Can we reconfigure to meet demand?

Working habits are changing and the way in which we use space and interact with colleagues is undergoing a

significant transformation. There is dramatic behavioural change in terms of how the CRE function is viewed and

the expectations that are now placed upon it.

Page | 5

Expansion of the mobile workforce means the locations we work in, the facilities we need, when and how we work, and what we are required to do is vastly different from just a few years ago.

Footfall monitoring is about tracking how workspace is operating and being utilised at any point in time, identifying opportunities so they can be acted upon and maximising the efficiency and effectiveness of an existing floor or building.

It's an ideal solution for CRE professionals to employ on any floor or workspace and can be a precursor to moving to an agile environment by verifying how your portfolio's design and layout is working.

A simple solution

Straightforward and dynamic footfall monitoring gives directors, heads of department, facilities managers and space planners the data they require for effective space management.

Video-based counters emit and detect an infrared beam and identify people passing beneath, counting each interruption caused when a person walks through the beam. Ideal for anonymity, they can be set up in lift and lobby areas, fire escapes and lower traffic areas like stairwells.

Footfall monitoring provides a simple solution, allowing CRE professionals to report on how floors and buildings are currently being used and how they could be repurposed or reconfigured.

Video-based counters:

Immediately we have seen opportunities for cost savings of up to 50% on the floors we've piloted, which in London equates to £3.25m per annum per floor. As a result our client is considering rolling out footfall monitoring globally.

“

Graphically review the difference in usage between stairways and lifts. See how staff are gaining access to and exiting a floor.

Track footfall by rate in and rate out and clearly see the levels of occupancy at any given time.

Pilot study: Comparing static and agile space

We've conducted pilot studies with two leading global companies, comparing a traditional, statically operated floor and an agile floor. The setup was linked to our WebCoRE® CAFM software and the results from these specific floors have been startling...

”

For a PDF or printed copy of our full white paper please email marketing@changingworkplace.com with WT – FM in the subject title and your contact details.

Alternatively you can download the white paper from our website by clicking here.

Page | 6

corpXchange

In the last issue of Dimensions we gave you a preview of a new online industry forum that we are developing for senior corporate real estate and facilities management professionals.

corpXchange will enable communication without recruitment consultants and spammers interrupting

and diluting the content and discussions taking place. Our online global network is being developed to

connect people working in CRE and FM. Bringing together individuals as peers or groups, members can

share knowledge, best practice and supplier information in a controlled and secure environment.

We'd welcome further feedback from our readers about what you think constitutes an effective and

relevant online CRE / FM community. Perhaps you are a member of an existing network but don't

engage that much after an initial burst of activity? Or maybe you haven't found the right group or

platform yet to meet your requirements? Either way we'd love to hear from you, so please email any

ideas or suggestions to marketing@changingworkplace.com with corpXchange in the subject line.

Get yourself connected

Page | 7

Feedback received will shape our final beta version

and focus our team on making sure that the full

benefits of online collaboration and engagement

can be attained by members.

We are striving for a network that empowers

members via a platform that can match supply and

demand, facilitate dialogue via existing public and

private forums and enable members to start their

own topics for discussion.

Provided with an ideal online space to share or

trade information, data, services, space or

commodities, corpXchange members will have the

comfort of knowing they're communicating in a

trusted, collaborative space.

Free access to membership benefits includes:

Steve Thorley, our CEO, has presented corpXchange

at a recent CRE Global Summit, and a Prezi is

available to view here.

Our intention is that corpXchange members will be

a very select group. We are looking for applications

from all sectors and disciplines to get a real variety

of roles, specialisms and geographical locations.

This should result in the right blend of youth and

experience, knowledge, expertise and dynamism to

make for a compelling, collaborative experience.

Ÿ Industry related newsŸ Networking opportunitiesŸ Reports and data on hot-topicsŸ Information on technology advancesŸ Updates on new legislation and eventsŸ Share ideas and exchange best practiceŸ Create your own forums and discussionsŸ Interact without contact from third partiesŸ Find partners and suppliers through referralsŸ Extend your reach and strengthen your position

Add your name to the priority membership list by emailing

with your full contact details and “corpXchange Priority Membership” in the subject title.

marketing@changingworkplace.com

Stay connected

“ corpXchange is a dynamic online private members club created for Corporate Real Estate and Facilities Management professionals.

I highly recommend that industry thought leaders and innovators join, engage and help to facilitate all manner of information exchanges.

Denis McGowan, Standard Chartered Bank”

marketing@changingworkplace.com

MobileCoRE® Innovation, observation, customisation

®MobileCoRE is the mobile companion app to our Corporate ®Real Estate and Facilities Management software WebCoRE

This mobile technology has intuitive and customisable survey functionality which completely negates the need for cumbersome paper-based plans during floor walks.

Developed in response to legal requirements for space audits, technological advancements and client expectations, it allows mobile reporting and visualisation of building occupancy data.

Surveys instantly capture how space is being used during specific time frames and the user can record the nature of the activities taking place. A range of survey types are available to contribute towards evidence-driven building analysis and the ability to measure and understand occupancy data performance and productivity.

Different survey types afford the user the ability to observe and report on employees’ utilisation of a floor or area over a set time period. This can be within workspace, meeting or common areas or all of them at the same time, which then aids with the planning of your future floor layouts and also helps in driving your occupancy.

Survey types include: activity filing, storage, condition, observation, customised data collection.

Conditioning of assets and your general workplace surroundings can be monitored and reviewed on a floor which could include anything from the condition of your furniture and IT equipment or even down to your floor tiles, ceilings and walls.

Page | 8

Create your own survey rules by adding time intervals, surveys per day and categories for drop downs

Enhance staff agilityImprove usage and

reduce wastageEncourage sustainability

Add value and increase ROI

Page | 9

In today’s ever changing business landscape it’s essential to deliver information quickly and easily by embracing

mobile technology solutions. Mobile is fast becoming the dominant platform for interacting with people and

places, conducting surveys and audits and viewing information on the web.

Put yourself in control

Customised survey questions can be generated putting the user in control to survey what they want, where they want, how they want and when they want. Today’s mobility requirements means giving staff full control over their work and environment via relevant technology, enabling secure access and seamless communication with teams and stakeholders.

MobileCoRE allows CRE professionals to instantly capture actionable data on space used during specific time-

frames and use the results for strategic decision making to increase business performance and productivity.

If you'd like a demo of MobileCoRE® please

email steve.affleck@changingworkplace.com

who will arrange a meeting or call at your

convenience.

Review survey progress for each time slot

Upload surveys to fully report on your data capture

Our CEO Steve Thorley will be presenting a session on

mobile technology at the CoreNet Global 2014

Summit in Singapore titled “Taking the Lead with

Mobile Surveys & Workplace Tracking”.

We will report on this in the next issue of Dimensions.

25-27 March 2014 - #CNGSingapore

Page | 10

The Changing Workplace -

Macmillan’s ‘World’s Biggest Coffee Morning’

The Changing Workplace brought out the cakes, coffee and tea in aid of Macmillan Cancer Support's ‘World's Biggest Coffee Morning’.

Employees baked a delicious selection of home-made cakes including brownies, gingerbread, coffee and walnut, victoria sponge, chocolate and a mouth-watering gluten-free clementine cake.

These were all served alongside coffee shop quality lattes, cappuccinos and mochas made by CWP's very own event co-ordinator, barista and software developer Kirk Northrop.

Morning coffee was such a success that afternoon tea was made available later in the day and the few remaining cakes were all eaten!

As well as providing food and drink, a sweepstake was held to guess the number of chocolate buttons in a jar. Macmillan's national raffle was popular with our team, who bought tickets for the chance to win a new car.

The coffee morning has now raised over £200 for Macmillan and, when added to other charity events that the company has actively helped to raise funds for since the start of the year, it brings the total to over £2,000.

Community support

Page | 11

supporting

Kirk Northrop commented, “I'm delighted with how much we've raised. I think everyone knows someone who has been supported by Macmillan, and the generosity of the CWP team really shows that”.

Community spirited staff at The Changing Workplace have already participated in the following events:

Ÿ Brighton Half MarathonŸ Greater Haywards Heath Bike RideŸ London to Brighton Bike Ride

Ÿ Race for Life

The Changing Workplace also made a donation to support ‘Light The Night’, an important

fundraising initiative for The Leukemia & Lymphoma Society.

@macmillancoffee

@The_CWP Fantastic! We can't thank you enough :) Hope you enjoyed yourselves!

Page | 12

More ways to enhance workspace and increase productivity

In the last issue of Dimensions we highlighted how discovering ways to enhance workspace and increase productivity can be a thankless, time consuming task. More than ever before it's necessary to increase employee output as a component of company success.

It's difficult trying to find the right balance between employee needs and your corporate real estate costs. Following reader feedback and more contributions from our staff and Twitter followers we're delighted to list a further 10 suggestions on the next page.

Page | 13

11. Ask questions. 17. Encourage workers to be healthy and active. To uncover inefficient use of space and systems, Many countries have a cycle-to-work scheme to staff should be the first port of call but are often an assist staff with the purchase of a bicycle and untapped resource. Do remember that feedback associated safety equipment. It's an excellent way and responses are subjective! to encourage employees to go green and keep fit

and allows employers to reap the benefits of a 12. Offer employees a free flu jab. healthier workforce.By making small improvements to factors including health and well-being, businesses can experience 18. Give free and confidential access to an greater financial benefit by reducing not only Employee Assistance Programme.absenteeism but also “presenteeism” - when EAPs are intended to help employees deal with employees are at work but not fully productive. personal problems that might adversely impact

their work performance, health, and well-being. 13. Make sure your furniture is suitable. They generally include short-term counselling and By providing adjustable chairs, task lights, foot referral services for employees and their family rests, sit-to-stand desks and keyboard trays, staff members.can adjust their immediate environment and workspace to be more comfortable. Make sure that 19. Implement a 'Handover Notes' process. training is provided where required, and if Handover notes are documents created by staff necessary included as part of company policy. about to leave their positions, either temporarily or

permanently, to help their successor to carry out 14. Facilitate instantaneous collaboration. their duties. They provide the successor with key Proximity and mobility are essential for enabling knowledge and information, ensuring the transition group work. Moveable furniture helps employees period is as short and smooth as possible.to quickly re-arrange space for their requirements. Static, immovable objects can be counterproductive 20. Enable employees to be mobile and flexible in to encouraging collaboration. the workplace.

Ensure new technology is user-friendly and 15. Have plants in your workplace. necessary and that training and guidance is They help clean the air, help you to concentrate and provided where required. If you need to conduct make you more productive. Being able to see plants occupancy, observation or space surveys then you or having one on your desk can also make you can benefit from using The Changing Workplace's calmer and less stressed. MobileCoRE® 'Surveys on the move' app.

16. Get the optimal air temperature in your office. This has a strong effect on productivity - just a couple of degrees can make a big impact on productivity and performance. An optimal office temperature between 70 and 73 degrees Fahrenheit (21 to 23 degrees Celsius) provides the best air temperature for maximum office worker productivity.

Page | 14

More new faces and mpromotions at CWP

Our company expansion and recruitment drive shows no sign of slowing and we've recently welcomed two more members of staff to the CWP team.

ultiple

Michelle Mathison has taken on the position of Client Services Manager in our US team. Her role is to ensure our products and services are delivered as pre-contract, within the contractual SLA times, and that our clients’ needs are met with innovative solutions.

Thomas Ireland has joined CWP as a Test Analyst, co-ordinating closely with the development team to ensure a high quality experience for the end user by finding and reporting bugs in apps.

Vandana Auti has been promoted to the position of Test Manager. This recognises her increased remit and number of direct reports.

She has made huge inroads into further improving quality and coverage of the system testing.

We're also very happy to announce a number of key promotions within our Technology and Client Services teams (below and opposite):

Page | 15

Mike Anderson has been promoted to the position of CAFM Operations Manager within the Client Services team.

He has taken on accountability for the client helpdesks and data management and will manage the teams at our Haywards Heath HQ and in South Africa.

Andrew Richardson has been promoted to Web Roadmap Manager. He has brought a great mix of technical knowledge and creative flair to CWP over the last few years.

In his new position he will be managing the delivery of the strategic and R&D components of our web products.

Gary Daw has been promoted to Web Delivery Manager having been key in developing processes and procedures related to the maintenance and client alignment of our web products.

Responsible for managing the technical side of client releases, Gary is providing accurate estimates and solution documentation to the Client Services and Projects teams.

Kevin Bridgman has been promoted to the role of Solution Delivery Lead and is responsible for the delivery of software solutions to our clients.

Working closely with the Project Management team, Kevin is ensuring that projects are scoped and delivered as required.

Page | 16 © The Changing Workplace | marketing@changingworkplace.com | changingworkplace.com | +44 (0) 1444 441000

Global adventures in 26 days

®

Our CEO Steve Thorley has recently returned from another long-distance trip visiting WebCoRE clients around the world. He has been sharing best practice, new ideas and innovations and providing demos to prospects and new partners.

Steve's trip took in the US, Australia, New Zealand and Singapore. On the way home he received great news that the presentation he submitted for the CoreNet Global Summit in March 2014, Singapore, had been accepted, so he'll be returning to Singapore very soon!

Besides the challenges of crossing time zones and negotiating central business districts when jet-lagged, Steve did manage to spend some downtime in a number of spectacular locations.

Guess the location and win vouchers

Can you guess the name and location of the landmark in the middle photo above? Email your answer towith your full name, organisation, job title and address details.

On Monday 10 February 2014 we will put all correct answers into a hat and the first name drawn out will be sent an Amazon voucher for £20 or US $30. For competition terms and conditions please click .

marketing@changingworkplace.com

herehere

marketing@changingworkplace.com