Digitalization of Cargo Handling at Schiphol Airport 3 sept BKK
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Transcript of Digitalization of Cargo Handling at Schiphol Airport 3 sept BKK
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Digitalization of Cargo Handling at Schiphol Airport, The Netherlands
Giovanni Douven Lecturer and Research Fellow
Business Research Centre Airport & Aviation Inholland University of Applied Sciences
Air Cargo Handling Conference Thursday 3rd September
Bangkok
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Outline presentations
• Who are we:
• Digitalization at Schiphol Airport
• Research project (eLink) – What is eLink – Research approach – Findings
• Main conclusions
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• One of the biggest university of applied sciences in the Netherlands
• > 29.000 students, nine locations
• Two sections of education geared towards aviation – Aeronautical engineering &
– Airport & aviation (within logistics & economics education)
• A business research center with 29 research groups all headed by a research professor
• Airport & aviation research section is mainly focused towards cargo logistics
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Digitalization projects @ SPL under one umbrella
Towards an Integrated Approach of All Compliance Checks
in a Speedy and Reliable Process
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Many projects of digitalization
SmartGate ICT Solutions
Centralized Risk Analysis
SmartGate Combines All Compliance Checks and Inspections in a Flexible Way…
Mobile Teams / Scan
ULD Scan
Remote Scan Nuclear Detection
Customs Control Centre
Joint Inspection Centre
Focus of our research project called “eLink”
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What is eLink
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eLink research background
Project name “eLink, the seamless connection in air transport”
Timeframe: 2,5 years from January 1st 2013 through July 1st, 2015
Three Phases of research Phase 1: Definition phase and collecting parties
Phase 2: Research into the obstacles of the use of eLink (Inholland University)
Phase 3: Implement (Inholland)
European funding, costs involved €365.000
Phase 2: 30 Students; Phase 3: 5 Interns under leadership by one research fellow and research professor
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Research eLink
Central question: ' What is the impact of the introduction
of eLink at the various handlers and what consequences does this have on
their logistics processes’
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Ground Handler (1st line)
Forwarder (2nd line)
Export
only export, only handler area many parties
Industry association
Cargo Community
Platform
Freight forwarders: • Rhenus Logistics • DB Schenker • Hartrodt
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Research methodology
• Desk research – Literature – Flowcharts – Computer simulation techniques
• Field research – Observation of processes – Interviews with management and executive staff – Participation in knowledge platforms – Students take part in the daily execution at a freight
forwarder and the six handlers – Weekly progress meeting with ACN and Cargonaut
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Research model
Ist
Current situation
Soll
Desired situation
Change
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From entrance point to loading dock Current situation
Qualitative analysis: • All truckers towards desk • Documentation check mandatory • Queues at desk • Queues at unloading dock • No differentiation at entrance point
1
2
3
Quantitative analysis: • Throughput times trucks: 35 minutes • Waiting time at desk: 2.40 minutes • Waiting time docks: 13 minutes • Occupation rate desk/dock: 33% & 52% All average figures
Exit
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Computer simulation current situation
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From entrance point to loading dock Current vs. desired situation
Current situation: • All truckers towards desk • Documentation check mandatory • Queues at desk • Queues at unloading dock • No differentiation at entrance point
Desired situation: • Documentation check fully
digitalized • Preferable removal of
documentation desk • No queues • Only service desk
1
2
3
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Desired situation (1)
Optimal inflow of cargo at handler:
• ACN-smart card with detailed cargo data, fully paperless
• Card reader at the entrance point of handlers area
• Various electronic controls of cargo at entrance gate
• Immediate data push ACN-smart card data to WMS ground handler
• Systematic view & control on arrival cargo, truck & driver
1
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The ACN Smart Card: For Speed & Security (1a)
• Gives access to 10 ground handling companies (mostly 1st line, but increasingly 2nd line)
• Used by > 300 trucking companies / couriers
• Digital ID for > 4,000 drivers
• All with criminal background checks
• Check on truckers’ Regulated Agent (RA) status
smartcard
smartcard
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Compliance Check at Schiphol via eCargo Receipt & eLink (1b)
Warehouse management system Ground Handler
(1st line)
smartcard
smartcard
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Desired situation (2)
• Driver arrives with cargo at the entrance. After scanning ACN-pass via light screen reported: – “Proceed to dock xx” – “Proceed to service desk”
• Optimal output by: – Disconnecting information from the physical shipment – Adequate presence of personnel during delivery time – Sufficient capacity of docks
• Maintain back-up systems
• Long term: Fully paperless freight
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Computer simulation delivery process
The connection between the different links in the delivery process of cargo:
Elements: • Arrival and departure • Visitors/ACN-pass holders • Documentation desk with employees • Docks for unloading freight • Trucks driving times
Key Performance Indicators: • Average lead time • Waiting time dock • Occupation rate Office desk • Occupation rate dock
1
3
export
2
Entrance barrier Documentation desk Unloading dock export
Exit
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Scientific validation overview simulation
These validation results lead to reliable conclusions
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Computer simulation Desired situation
Ist
Current situation
Soll
Desired situation
Change
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Results research eLink project
Implementation eLink delivers significant improvements (efficiency and effectiveness) in the handling of export cargo at Schiphol:
– Throughput time
– Waiting time
– labor costs
– less error margins and higher integrity of data (increase of RfC deliveries)
– Better and more sustainable environment (less CO₂ and less paper)
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Critical elements
• High participation rate of freight forwarders
• Full cooperation of staff
• Quality of information is of the essence
– Preserve quality of original information of shipment
– Information regarding driver & truck needs to be fully correct
– Systems need to be 100% working/reliable
• Sufficient handling capacity at the dock
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Impact of introduction eLink project at handlers
• Reliable interface eLink with the WMS-system of ground handler is of the essence
• Redeploy/retrain staff from the documentation department (from check- to service employees)
• Management of arrivals at the unloading docks
• Consequences for the layout of various work locations
• Introduction backup scenarios systems
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Succes eLink is generating more (digitalization) projects
Further improvements are possible if:
• Introduction entrance order system (number at the barrier)
• Active dock management via digital system
• Overall planning system for all cargo arrivals at Schiphol airport which makes peak shaving possible
• Introduction of performance measurement/scorecard
• Higher participation rate
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Conclusion:
Digitalization at SPL airport leads to:
Significant more efficiency and effectiveness resulting in:
– Faster throughput times – Less queues & less waiting times – Higher occupation rates for loading docks
personnel & documentation/service desk, – Better planning
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http://www.inholland.nl/onderzoek/Lectoraten/Airport+and+Aviation/
http://www.acn.nl/
http://www.cargonaut.nl/
http://www.cargomagazine.nl/inholland-conducts-follow-study-elink/ http://www.cargomagazine.nl/inholland-studenten-doen-onderzoek-naar-gebruik-van-elink/
More information
Email: [email protected]
Websites:
Articles:
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eLink:
Open for worldwide introduction --------------
Creating green lines worldwide