Digital TV

Resource Kit

Summary of Contents

No

Contents Page

1. Ways to Receive Digital TV (DTV) Signal…………….

1

2. Introduction to DTV Starter Kit (DSK) Equipment...….

2

3. Antenna Placement……………………………………..

3

4. Set-top box Installation…………………………………. 4.1) How to set up the Digital Set-top Box?................ 4.2) How to pair the TV remote control to the Digital

Set-top box remote control?................................ 4.3) Friendly User Tips for Seniors…………………….

4

5

6 7

5. Set-top box Features……………………………………

8

6. Troubleshooting………………………………………….

12

7. Video Links……………………………………………….

14

Note: The examples shown in this document refers to the New Media Solution (NMS) set-top box provided under the DSK scheme. Actual features and procedures may vary with different brands of set-top boxes. Please refer to the applicable user menu provided by the respective equipment suppliers.

1) Ways to Receive Digital TV Signal DVB-T2 digital tuner.

Note: Digital-ready TVs have a built-in DVB-T2 digital tuner.

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2) Introduction to DTV Starter Kit (DSK) Equipment

i) DTV Starter Kit Equipment

ii) Antenna with Power Inserter (For Digital ready TV)

iii) Set-top box and Antenna from DTVAS (2014-2018)

Antenna Type A

Antenna Type B

Set-Top Box

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3) Antenna Placement

Note: Place your antenna away from electronic equipment and near windows.

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4) Set-top box Installation

Note: More installation guide (including setting up indoor antenna for digital-ready TV) can be found at: www.digitaltv.sg/#how-to-connect

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4.1) How to set up the Digital Set-top box?

i) On the TV Remote Control

Press ‘Source’ button

On the TV screen, select ‘AV1’ or ’AV2’ or ‘HDMI1’ or ‘HDMI2’ (in

accordance to the physical connection)

ii) On the Set-top box Remote Control

Press ‘Menu’ button

On the TV screen, select ‘Installation’

Follow by ‘Quick Scan’

Source Menu

TV Remote Control Set-top Box Remote Control

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Set Source

Indicator

On/Off

4.2) How to pair the TV remote control to the Digital Set-top box remote control?

i) Hold the TV Remote Control and Set-top box Remote Control such that their

heads are facing each other:

On the Set-top box Remote Control:

- Press ‘SET’ button and hold till the indicator lights up in solid red

without blinking

- Press the ‘Source’ button once, the red indicator light will now blink

slowly

On the TV Remote Control:

- Press ‘Source’ button. The red indicator light will now blink repeatedly

On the Set-top Box Remote Control:

- Press ‘SET’ button again to save setting

Repeat steps 1-4 above for ‘VOL+’,’VOL-’ and ‘ON/OFF’ buttons

Note: This function is only applicable to New Media Solution (NMS) set-top box:

The video on ‘How to pair your TV Remote Control with your NMS Set-top Box Remote Control’ is available at:

http://nms.com.sg/Videos/NMS_ETA_Stereo_Learning_Remote.mp4

TV Remote Control

Set-top Box Remote Control

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4.3) Friendly User Tips for Seniors

i) After pairing the two remote controls:

Keep the TV remote control aside. Do not use it to control the TV.

Use only the Set-top Box Remote Control to:

- Switch on or off TV – use the POWER button

- Change channel – use arrow key above the button ‘OK’

- Change volume – use VOL+/VOL- buttons

Cautions: You may want to avoid touching the rest of the buttons on the Set-top box remote control so as not to disrupt its setting.

Change Change Channel Change Volume Control ChangTV ON/OFF

TV Remote Control Set-top Box Remote Control

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5) Set-top Box Features

i) Recording

Insert a ‘USB Thumb Drive’ to the USB port located at the front of the Set-

top box

On Set-top Box Remote Control:

- Press ‘EPG’ button to view the Electronic Programming Guide

- Press ‘LEFT’ or ‘RIGHT’ to select the programme

- Press ‘UP’ and ‘DOWN’ to select the channels

- Press the ‘RED’ button to record

EPG RED

Set-Top-Box

USB Thumb Drive

Set-top Box Remote Control

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ii) Playback

Insert a ‘USB Thumb Drive’ to the USB port located at the front of the Set-

top box

On Set-top Box Remote Control:

- Press ‘MENU’ button

- Select ‘Media Player’

- Select ‘PVR’ to view your recorded programme

MENU

Set-Top-Box

USB Thumb Drive

Set-top Box Remote Control

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iii) Subtitles

On Set-top Box Remote Control:

- Press ‘SUB. T’ button

- Press ‘UP’ or ‘DOWN’ to select your preferred subtitling language

- Press ‘OK’ to confirm the selection

SUB. T

Set-top Box Remote Control

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iv) View Current Channel Information

On Set-top Box Remote Control:

- Press ‘INFO’ button

TV Screen

INFO

Set-top Box Remote Control

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6) Troubleshooting

Problem Possible Causes Resolution

Set-top box / IDTV

has no/missing

channels

Channels may have

been deleted

accidentally

Perform Auto/Full scanning of the

channels

No Sound • Program may be

muted

• The A/V cable may

be loose

• Problem with the

selected channel

• Press ‘MUTE’

• Press ‘VOL+’ to increase the

volume

• Switch to another channel to check

if audio is available

• Ensure A/V cables are connected

properly

There is Audio but

no video on the TV

The set-top box may

be in Radio mode

Press ‘TV/Radio

The set-top box is

hung

Power off the set-top box and wait

for 30 secs, then power on again

The Remote

Control seems

unresponsive

• Batteries in the

remote control may

be running out

• Set-top box could be

hung

• Change the batteries in the remote

control

• Power off the set-top box and wait

for 30 secs, then power on again

No signal on the TV • Loose cable

connection

• Wrong TV source

• Ensure that all cables are

connected properly

• Ensure that the correct source (i.e.

HDMI / AV) is selected on the TV

• Active antenna power not turned on

• Antenna is not at the optimal

position

Installed set-top

box / antenna but

still see analogue

channels

• Wrong TV source

• DTV channels not

scanned

• Ensure that the correct source (i.e.

HDMI / AV) is selected on the TV

• Perform Auto/Full scanning of the

channels

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If all else fails, please contact the following:

SCENARIO CONTACT

For DSK installed by/collected from

M1

Call 6655 5571

For DSK from the 4 participating

retailers

Contact the Equipment Supplier

Brand Supplier Contact Operating Hours

New Media Solutions

New Media Solutions

6702 1178

Mon – Fri 9am – 5pm; Closed on Sat, Sun and PH

Draco Skycom 6805 4140 6805 4142

Mon – Fri 9am – 6pm; Sat 9am – 12pm Closed on Sun and PH

For Non-DSK DTV equipment

For all DTV reception issues Call DTV Hotline at 1800 388 4357 and

press 2

For queries on DSK application status Call DTV Hotline at 1800 388 4357 and

press 1

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7) Video Links

Videos on How to Redeem Your DTV Starter Kit

Video

Description Video Link QR Code

English

version https://www.youtube.com/watch?v=XHLE3baMVmU

Mandarin

version https://www.youtube.com/watch?v=QeWS4ZKpbwc

Malay

version https://www.youtube.com/watch?v=nIJHNZ1PsQg

Tamil

version https://www.youtube.com/watch?v=NaTfSdDZDgk

Cantonese

Version https://www.youtube.com/watch?v=t2NN3xlKbYM

Teochew

Version https://www.youtube.com/watch?v=yVkEc312HKg

Hokkien

Version https://www.youtube.com/watch?v=hceYfr9Wksk

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Videos on How to Install Your DTV Starter Kit

Video

Description Video Link QR Code

English

version

https://www.youtube.com/watch?v=4qA9xMtPRGI&t

=23s

Mandarin

version

https://www.youtube.com/watch?v=L2rdZ_xa-

48&t=1s

Malay version https://www.youtube.com/watch?v=9FuBlVPOYVk&

t=1s

Tamil version https://www.youtube.com/watch?v=doZhkvn51k0

Other Useful Links

Video

Description Video Link QR Code

More

information on

DTV

https://www.digitaltv.sg

More

information on

NMS Set-top

box

http://newmediasolutions.azurewebsites.net/Home/

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