Digital transformation kofax - ranajit

Digital Transformation Management

Malaysia, 31st March 2016

Ranajit Chatterjee

+6012 225 0308

[email protected]

© 2015 Lexmark International, Inc. All rights reserved.

“Bank of America Added 3 Million Mobile Customers and Dropped 300 Branches This Year”

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Quoted from 2013 Goldman Sachs Financial Services Conference in New York

Where are Mobile and Digital Channels Today?


How do Millennials define their Identity?

� How can we provide our service on a mobile application?

� How do we drive an engaging social presence?

� How do we increase our likes on Facebook?

� How can we have better communication with our customers?

� How can we promote our brand?

� How can we talk about our new innovations?

We should, but how do we…


But…


Digital Transformation


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Customer Experience

Business Model

Operational Processes

DIGITAL TRANSFORMATION

The Challenges and Reasons…


A recent study by analysts predicts that only 30% of digital transformations will succeed in their journey. Highlights that becoming a digital enterprise is not an easy journey.

Source: Study, 140 banking decision-makers in North America, Europe, and Asia Pacific

� After switching to digital, customers want more services.

� Significantly increased the number of overall interactions – Cannot handle

� First Contact resolution – Info Not available.

� Increased Customer touch points

Increasing Demands


Where do we start? Step 1


The Real Process


Understanding what to Fix?


Step 2


Front End to Back End -Link /Integrate

Not Replace legacy –The value lies there

Data Integration Capabilities


Top 5 Must Have Capabilities of Data Integration

Automate User Interactionswith websites and web applications

Deliver Data in any format to many destinations

Scalability & Reliabilityregardless of project size & complexity

Prepare & Transformstructured & unstructured web data

Coverage & Integrationof all data sources

Step 3


Understand Process - what to fix and improve

Process Intelligence – End to End


Drilling into Operational Process


DTM of a line of Business Process


Includes Process

Intelligence and

Operational Visibility

Digitizes at the Point of

Origin

Digitalizes the Entire

Process – Including the

secure e-Signing

Manages Documents Into

and Out of Key

Applications , Processes

Supports Flexible, Multi-

Channel, Closed-Loop

Customer Interaction

Exploits Information

Integration and Robotic

Process Automation

Our Capabilities


Multichannel

Capture

Analytics

(Insight)

Mobile

Capture

Platform

Robotic Process

Automation

(Kapow)

E-Signature

(SignDoc)

Customer

Communications

(Aia)

Smart

Process Applications

Mobile

Frameworks

Thank You

Digital transformation kofax - ranajit

Presentations & Public Speaking

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