Visual Analytics in Retail BankingDigital Transformation through Visual Analytics in Retail Banking

Ferran Garcia PagansFinancial Services Solution Architect

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Retail Banking Global TrendsGlobal Trends

Demographic Change

Technology Evolution

CustomerBehavior

Increasing Regulations

Customer Centricity

BranchTransformation

Proactive Capital and Risk

Management

Operational Excellence

Key Initiatives

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Digital Transformation in Retail Banking

BranchTransformation

Customer Centricity

Operational Efficiencies

Proactive Risk Management

BusinessIntelligence

VisualAnalytics

Customer Intelligence

Customer Acquisition

Relationship Optimization

Omni-Channel

Sales Performance

Workforce Management

SpentManagement

Executive Dashboards

Branch Performance

Regulatory Reporting

Risk & Exposure Analysis

Providers Performance

KeyInitiatives

KeyAnalyticSolutions

Platform OLAP/ReportingDataMiningFinancial Planning

Self Service Data VizGuidedEmbededCustom Apps

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Customer Centricity: Customer Experience

I have to look at what is Alibaba doing? What is Google Doing? What is Amazon doing? Because that customer experience they’re creating – people are going to ask, ‘Why can’t you do that as a bank?’

Customer Experience

Web Analytics

Omni-Channel

Mike Smith, ANZ BankCitation: http://www.businessinsider.com.au/anz-boss-mike-smith-just-explained-the-huge-problem-banks-face-from-tech-disruption-2015-4-

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Customer Centricity: Customer Intelligence

Core banking is all about an accounting system. And we have to move to a customer-driven system, a behaviour driven system. We have all the information – it’s a question of making that transition, which is, I think, going to be the real challenge for banks. I think banks who get this right are really going to benefit enormously, because then you can access markets you couldn’t before.

Customer Intelligence

Online BankingEmbedded Analytics

Relationship Optimization

Mike Smith, ANZ BankCitation: http://www.businessinsider.com.au/anz-boss-mike-smith-just-explained-the-huge-problem-banks-face-from-tech-disruption-2015-4-

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• Optimise cash management: WIB QI provides a complete picture of your cash position – including account balances, historical trends and transaction volumes

• Optimise payment channels: Each cheque costs about $65 to process compared to $13.30 for a purchasing card transaction1. By classifying payment channels and flows, you can use WIB QI to quickly pinpoint opportunities for significant cost savings.

Insights as an Asset at Westpac

Sourcehttp://wib.westpac.com.au/wibqi

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As transactions and sales shift to digital channels, branches that cannot create incremental value will need to close, or transform.

Branch Transformation

Branch Performance

Branches are getting smaller as fewer customers use them for basic transactions.

Branch Transactions App.Employee Facing -Customer Facing

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Swedbank empowers 5,000+ users with customer analysis tool using Qlik

“Qlik is an immensely powerful Business Discovery platform. The solution gives users the power to gain access to and freely analyse data. It makes it possible for them to climb the knowledge ladder from raw data to refined information to analysis and conclusions resulting in relevant action.”

Anki Ahrnell, Head of Marketing and Online Banking, Swedbank

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Capital and Risk Management

RegulatoryReporting

Risk & Exposure Analysis

RegulatoryReporting

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Operational Efficiencies

Workforce Management

Expense Management

Executive Dashboards

Procurement

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Türk Ekonomy Bankasi (TEB)

“Qlik has given our teams a whole new layer of visibility that simply wasn’t available through our existing data sources and reporting environments”

Murat ÖzelSenior Mgr, Business Analytics at TEB

a division of:

Challenges• Traditionally used SAP Business Objects for

standard and ad hoc reporting• Relied on Microsoft Excel for data sharing

and analytics purposes. • Needed interactive, near-real time

information to gain competitive advantageSolution• Purpose built apps to drive efficiencies

across the organization for 4,000+ employees

• Monitors individual and providing effective decisbranch performance ion support in various business decisions through Qlik

• Used for Risk Analytics and Credit Limit utilization analytics

• Users access Qlik with iPads

See the whole story that lives within your dataInnovative associative model enables users to probe all the possible associations that exist in their data, across all data sources, to answer not just “What happened?”, but “Why?”, and “What is likely to happen?”

A platform for all your visual analytics needsMore than a tool, Qlik’s platform approach enables centrally deployed guided analytics, self-service data visualization, embedded and custom built analytics, collaboration and reporting

Agility for the business user, with trust and scale for ITSupport the business and IT; Data sourcing and preparation, visualization and analytics, collaboration and reporting all within a governed framework

Why our approach is uniqueA visual analytics platform

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Qlik Platform enables Visual Analytics

Embedded analytics

Custom analytics applications

Self-service data visualization

Guidedanalytics

Reporting and collaboration

Decentralized analysis and exploration for

individuals and groups

Centrally deployed guided analytics to multiple knowledge workers

Analytics embedded in web and enterprise

applications

Custom-built analytics applications for internal

and external use

Pixel-perfect report distribution across the

enterprise

Explote Data in many different ways.

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Example, Big Data in Retail Bank

SQLDATABASE

Big Data Layer

Discovery Layer

Guided Analytics

GovernedSelf Service

Development Discovery

Consistent Recognition from Respected Third Parties

6 Yearsin a Row

Gartner MagicQuadrant Leader

2011, 2012, 2013, 2014, 2015, 2016

A Leader: The Forrester Wave™: Agile

Business Intelligence Platforms, Q3 2015

Thank you