Digital Policing Transformation through...
Transcript of Digital Policing Transformation through...
IS/ICT Strategy
Transformation through
technology
Agenda What is Digital Policing
Pillars of Digital Policing
Policing Trends and Drivers
Digital Journey Maps
Specific Projects
o CCTV and Access Control
o Drones
o Mobile Application
o Body-Worn Camera
What is Digital Policing
Digital Policing is the application of digital technologies to transform all aspects of
policing, enabling enhanced service delivery for all citizens, whilst also improving
internal operations and processes as well as inter-agency cooperation
Engage ourcitizens
Empower our police officers
Optimize our operations
Transform our services
EducationPublic safety &
national securityHealthGovernment
Digital Transformation pillars in line with Vision 2030
Situational
awareness
Provide access to
relevant contextual
information in order to
accurately identify and
assess threat, risk and
harm.
Digital Policing Framework / Journey
Unified search
Search for people,
vehicles, addresses,
phones, incidents,
photos, video, audio,
etc.
Resourcing,
Tasking & briefing
Assign tasks, view /
update tasks, view
related context (e.g.
incident), manage
appointments, receive
notifications and
briefings.
Incident
management
Create, view and
update incident,
person, vehicle,
location records.
Capture statements,
signatures and record /
submit form details.
Intelligence
management
Create view and
update intel records.
Link intel records.
Classify records.
Review, sanitise,
summarise, and share
intelligence.
Note taking
Create, manage,
search and share
notes, video and
audio.
Mapping
Integration
Ordinance Survey
maps, Gazetteer, View
officer, incident
locations. View
historical location data
and trends. Map caller
location.
Insights &
analytics
Self service analytics.
Historical trend
analysis. Analyse
phone and social
network data. Predict
future trends.
Supporting
services
Mobile devices,
mobile connectivity
and shared network
capabilities
Evidence
management
Collect and record
physical evidence,
video evidence, audio
evidence. Record
forensic samples.
Classify and tag
evidence.
Digital case file
Collate and review
evidence. Construct
case file. Case
collaboration. Review
and submission of
case files.
Communication
& collaboration
Presence, instant
messaging, group
messaging, online
workspaces. Support
for video streaming
and external
collaboration.
Electronic forms
Capture statements,
digital signatures and
other forms
electronically via
mobile device.
Adoption and Change Management
Policing Value ChainDigital technologies are radically transforming the traditional policing methods and protocols. Modern digital platforms are taking
policing to a new dimension where real time information sharing and insights from data would be the key to success.
Police Command and Control Center InvestigationDetention and
Custody
Prosecution and Case
Management
Traditional Activities
Growing Digital Footprint
• Respond to victim calls and register
complaint.
• Generate Case Id
• Dispatch of first line officers
• Communication with patrol officers
• Crime scene analysis
• Evidence gathering
• Suspects/ witness interrogation
• Area Search
• Link/ Network Analysis
• Advanced analytics
• Body worn cameras for evidence
collection
• Social Media Listening
• Digital Forensics
• Biometric Analysis
• Video Analytics
• Digital interrogation and recording
system
• Real time surveillance through CCTV
cameras and sensors across the city
• Crime data visualization on GIS system
• Real time alerts, search and crime recording
facility on mobile
• Real time collaboration
• Hyper Networked Cars and People
• Situational awareness through VR
• Arrest and De-arrest
• Booking into custody
• Interviews
• Prisoner escort and custody
services
• Information sharing between
prison and police station
• Custody Management System
• Detention Management
System
• CCTV surveillance and video
analytics for monitoring
prisoners
• Use of analytics for transport
scheduling and provision of
space for prisoners/ detainees
• Charging and case preparation
• Hearing and trial management
• Enforcing sentences and managing
offenders
• Victim and witness care.
• Digital case file and case workflow
management
• Productivity suite for court scheduling
and file sharing
• Data analytics for insights on historical
cases
• Remote testimony
• Integration with Court
Pillars of Digital Policing Citizens are demanding greater levels of interaction through greater amounts of channels than the traditional means
.
Digital Policing
Situational awareness system can help police to monitor law & order situation and
infer actionable insights from the data collected from cameras and sensors installed across sensitive locations.
04Empowering Visible Policing
Increasing use of mobile devices and applications to access information anytime,
anywhere on the field. Improve on field communication and collaboration. .
Being aware of events in the neighbourhood 01
03Multi channel communication with public including web, mobile and social media. Citizen play an active role in crime reporting and resolving community safety issues through crowdsourcing and crime reporting.
Encourage community participation
02Proactive actions to deter criminal activities based on data analysis through predictive modelling and machine learning algorithms
From Reactive to Pre-emptive Policing
Policing Activity Map
• Law and order awareness
• Respond to citizen crime
reporting
• Build confidence and trust in
society
• Neighborhood policing
• Enhance police legitimacy
• Standardization and integration
of siloed departments’
databases
• Anytime, anywhere information
access by migrating to cloud
• Unified communication
infrastructure
• Enterprise productivity and
mobility suite
Data Management and
Technology Operations Police Operations Citizen Engagement
Challenges in internal IT operations and Citizen Interfaces
Desc
rip
tio
nC
hall
en
ges
Dig
ital
So
luti
on
• Fragmented stand-alone IT
Systems
• No real time information sharing
• Create, retrieve and store data
• Data sharing across teams
• Managing IT infrastructure and
applications
• Data Security and Access
Management
• Crowdsourcing through Social
Media
• Social Sentiment Analysis
• Mobile Apps for feedback, crime
reporting and complain logging
• Lack of transparency between
citizens and public safety staff
• Public image enhancement
Desc
riptio
nC
halle
ng
es
Dig
ital S
olu
tion
Policing
Court
Financial Institutions Telecom Operators
Other Government institutions
Prison
Policing Journey map
• Real time victim location on GIS Map
• Automated resource dispatch
• Body worn cameras
• Biometrics and Digital Forensics
• Remote interrogation and recording system
• Real time alerts, search and crime/evidence
recording facility on mobile
• Digital case file and case workflow
management
• Use of advanced analytics for evidence
analysis
• BI dashboard for transport scheduling and
space management
• Mobility and collaboration tools for
managing cases and criminal profiles
• Remote testimony
Control room operators
receives call from victim/ witness
Get Arrest warrant against suspect
Digital Hotspots
Operator generates case id and allocate investigator/ first
responderVisit to crime scene and interrogate witness/victim/suspects
Collect evidence and update case
records
Make Arrest and handover to custody
officerAnalyse evidence and identify
suspects
Update Custody Records
Detain and manage custody
Prepare charge against the suspect
Get summon by court
Prepare file of evidence and update
case records
Sentencing by Court
Offenderrecord management
Transfer accused to court
Hearing and Trial
If convicted, Transfer to Prison
Transform
Public Safety
Digital Trends – Policing
Social media to communicate with
citizen, broadcast alerts, issue
advisories and seek feedback for
service improvement
Real time social listening and
Sentiment Analysis
Mobile app for crime reporting and
complaint registration
Predictive Policing - Data driven
operations for reactive to predictive
policing
Single source of truth through
integration of disparate systems
Cross agency integration
Analytics enabled 24X7 video
surveillance for situational awareness
and Response
Assertive policing – define SLAs for
police operations like reaching crime
scene, closure of cases and
investigation etc.
Community Policing - Active
participation of citizen in crime
reporting and investigation through
social media engagement
Situational awareness through
surveillance cameras and sensors
Real time alerts for agile command
and control center
Data visualization and geospatial
mapping
Statistical and predictive modelling
and exploration
Crime Pattern and trend analysis for
actionable intelligence
Insights driven resource allocation
and deployments
Quantifiable and measurable
response time and performance
standards
Streamlined, coordinated operations
Unified Field Communication
Learning and knowledge management
Cross agency, cross border
collaboration
Mobile command and control center
Digital filing of case and file sharing
capability among staff
Real time search and report generation
facility on mobile
Body worn cameras to collect evidence
of crime
Artificial intelligence for on field
intelligence and information collection
Digital forensics
Engage
citizens
Empower
Service
Personnel
Optimize
Operations and
Decision Making
Systems of Intelligence
Digital Transformation
Digital technologies are enabling police to be aware, informed and agile such that they are always prepared to respond to any threat to society
or violation of civil law and order.
Digital Policing
for Citizens
Digital Policing
for Officers
Pre-Phase 1 Phase 1 Phase 2 Phase 3
• 106 Sites with
surveillance cameras
• Drafting of Security
Protocols
2014/16
CCTV at Division:
Forensic Services
7 x sites:
• Piet Joubert Building
• Arcadia Lab (Andrew
McColm)
• KZN Ballistics Lab
• KZN Chemistry Lab
• Port Elizabeth
Forensic Science Lab
• Bothongo Plaza
West
• Silverton Lab
2017/18 to 2018/19
Division: Forensic
Services
3 x sites:
• Witbank
• Springs
• Thabazimbi
Firearms & Ammunition
o Specifications finalized for publication
o Multiyear Project to roll out to the
Firearms Stores country-wide
Police Stations
21 x prioritized Police Stations by
Protection & Security Services:
• Eastern Cape: Elliotdale, Kwazakele
& Qumbu
• Free State: Bayswater, Parkroad
& Bloemspruit
• KwaZulu-Natal: Folweni, Kwamashu
East & Pinetown
• Gauteng: Pretoria West,
Laudium & Alexandra
• Limpopo: Ritavi, Marble Hall &
Lephalale
• Mpumalanga: Bethal, Verena &
Kabokweni
• Western Cape: Mitchells Plain,
Nyanga & Phillipi
o Development of specifications in
process for the different categories
o Publication envisaged January 2018
Public Places Surveillance
• KwaMashu Control
room / building
construction envisaged
to be completed by
January 2018
• Specification to be
concluded for
publication by end of
Quarter 4 2017/18
CCTV and Access Control
Phase 1 Phase 2 Phase 3 Phase 4
o Research &
documentation
o SAPS user
requirements &
document the
needs
o Obtain template of
& compile a RPAS
Operational Manual
inclusive of all
twenty-five (25)
high level uses &
possible
applications of
RPAS in SAPS.
October 2017 to
March 2018January to
June 2018
April 2018 onwards April 2018 onwards
o Procure a number of
drones to test against
the Operation Manual
& business processes
with the assistance of
the CSIR.
o Identify & prioritize
the SAPS
environments with
RPAS requirements in
sequence of
implementation.
Evaluate needs
according to the
principal of addressing
as much of the
requirements with the
least amount of funds.
o Compile, publish,
evaluate and award a
RPAS Bid and contract.
o Identify and train
RPAS pilots in
prioritized
environments.
o Procure Drones,
software, training
and maintenance
services required.
o Register Drones and
RPAS pilots at the
Civil Aviation
Authority (CAA).
o Procure
decentralized
storage for
prioritized
implementation
sites.
o Implement procured
storage solution &
image management
solutions.
o Implement
prioritized sites,
compliance with
standardized RPAS
business processes,
RPAS Operational
Manual adherence to
documentation
requirements &
image & footage
management
requirements.
o Reporting processes
to ensure quality of
service, utilization,
CAA compliance &
SAPS return on
investment.
Drones
Phase 5
October 2018 onwards
o Monitor and inspect
compliance of
implemented sites.
o Ensure maintenance
cycles are complied
with.
o Monitor quality of
service regarding
training and
maintenance.
o Maintenance and
support of the
RPAS solutions.
o Update business
processes and
Operational
Manuals on Drones.
Phase 6
o Identify and
prioritize
new or
additional
RPAS
requirements
o Procure and
implement
new
requirements
October 2018
onwards
Phase 4Phase 1 Phase 2 Phase 3
Enabling Citizen Digital transformation Services
Crime Tipoff
USSD
Find My SAPS
Emergency
Messaging
capabilities
Know your rights
Vulnerable People
services
Complains on case
progress status
Online Enquiry
Services
Clearance Certificate
Wanted and Missing
person
Crime Statistics
Identified person
Know your duty
officer/Cop(Internal/
External)
Online Case
Reporting
Firearm enquiry
Second-hand
Goods dealership
renewals
Online Learner
Services
(External/internal)
Online application
2017-2018
October - December2017-2018
January - March
2018-2019
April - July
2018-2019
August - March
Mobile Application
Phase 1Definition of requirement
Phase 2Determine
Specifications
Phase 3Legal
considerations
Phase 4Procurement
Specialised Video Cameras
Procured 2016/2017:
35 procured by TMS
&received by ORS
62 procured by ORS &
awaiting delivery
• Comprehensive
Business Requirement
Specifications (BRS)
• Request for BRS done:
o 2017-06-12
o 2017-08-18
o 2017-09-14 (MI)
• Policies
• Procedures
2017-2018
August - January
2017-2018
February - March2018-2019
April - June
2018-2019
July - March
Type of technology to be
procured:
• Cameras
• Servers
• Network
infrastructure
• Storage space
• Rendering software
• Licenses
• POPI act
• RICA
• Bill of Rights
• Act to information
• IT Policy
• Procurement
• Compile Specification
• Hardware required
• Software required
• Compile Tender
• Publish Tender
• Award Tender
Body-Worn Cameras