Transforming our justice system: Assisted digital strategy ...
Digital Justice
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Transcript of Digital Justice
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PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK
DIGITAL JUSTICE
PRODUCT MANAGEMENT FESTIVAL 2015
@JOCKBU
JOCK BUSUTTIL PRODUCT PEOPLE LIMITED
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OBLIGATORY STUFF ABOUT ME
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STUDIED CLASSICS Photo: NEOS KOSMOS
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DREAMT OF FLYING THESE Photo: EPA
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FLEW THIS BAD BOY INSTEAD Photo: tjweston
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WASN’T VERY GOOD AT IT
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GOT A JOB
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12 YEARS
LEARNED A FEW THINGS
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3 YEARS
LEARNED A LOT MORE
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PRISONS
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COURTS
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AND... MOJ DIGITAL Photo: MOJ Digital
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We build digital services
so good, people prefer
to use them
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HOW?
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PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK
5 WAYS (TO START WITH)
1. PUT USER NEEDS FIRST
2. BUILD AN EMPOWERED TEAM
3. TRANSFORM FROM THE TOP DOWN
4. SHOW, DON’T TELL
5. IMPROVE CONTINUOUSLY @JOCKBU
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PUT USER NEEDS
FIRST
#@JOCKBU
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PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK
THE OLD WAY
#1 https://www.gov.uk/service-manual/start
@JOCKBU
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PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK @JOCKBU
A BETTER WAY
#1 DISCOVER VALIDATE BUILD IMPROVE
https://www.gov.uk/service-manual/start
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BOOKING A PRISON VISIT #1 Photo: Antonio Olmos / Guardian
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Photo: MOJ Digital
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BUILD AN EMPOWERED
TEAM
#@JOCKBU
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PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK
HIRE BRILLIANT PEOPLE
#2 @JOCKBU
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ASSEMBLE THE RIGHT SKILLS #2 Photo: Marvel Studios
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PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK
#2 @JOCKBU
Photo: Paul Downey
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PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK
EMPOWERMENT = TRUST
#2 @JOCKBU
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CULTURE IS REALLY, REALLY IMPORTANT #2 Photo: MOJ Digital
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TRANSFORM FROM THE TOP
DOWN ...
#@JOCKBU
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@JOCKBU
Photo: Mind The Product
A government minister should
look at the alpha and say:
“I want one of those”.
There was no way we’d get
permission for the real thing
unless the customer had that
reaction.
TOM LOOSEMORE DIGITAL SERVICES DIRECTOR,
THE CO-OPERATIVE
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A TRACK RECORD EARNS TRUST #3 Photo: Leon Neal / AFP
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#3 Photo: MOJ Digital
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PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK
... AND FROM THE BOTTOM UP
#3 @JOCKBU
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SHOW, DON’T TELL
#@JOCKBU
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PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK @JOCKBU
WE LEARN FROM OUR PEERS
#4
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ALEX PENTLAND PROFESSOR AND DATA SCIENTIST, MIT
Photo: MIT
If you see lots of people
experimenting with an idea –
people with whom you have
strong social ties – there is a
high likelihood you’ll adopt
that behaviour.
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LEISA REICHELT HEAD OF RESEARCH,
DTO AUSTRALIA
Photo: Mind The Product
We don’t really
value talking
about what we’re
going to do.
We value showing
what we’ve done.
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SHOW THE THING #4 Photo: Jock Busuttil
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THE POWER OF SITTING TOGETHER #4
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IMPROVE CONTINUOUSLY
#@JOCKBU
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LEARN AND ITERATE #5 Credit: MOJ Digital
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RETROSPECTIVES #5 Photo: Paul Downey
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PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK
HOW TO CHANGE
@JOCKBU
1. PUT USER NEEDS FIRST
2. BUILD AN EMPOWERED TEAM
3. TRANSFORM FROM THE TOP DOWN
4. SHOW, DON’T TELL
5. IMPROVE CONTINUOUSLY
![Page 49: Digital Justice](https://reader031.fdocuments.in/reader031/viewer/2022030310/58f9b103760da3da068bbc87/html5/thumbnails/49.jpg)
Go and build digital
services so good, people
prefer to use them
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THANKS!
INTERIM PRODUCT MANAGEMENT
WWW: productpeo.pl
BLOG: imanageproducts.uk
@jockbu bit.ly/jockbook