Kea-pro KM at the customer front-line - The BT case study in ACTIVE Paul Warren, [email protected] .
Digital Insurer Network-5th November - Accenture...Dr. Nicola Millard Head of Customer Insight &...
Transcript of Digital Insurer Network-5th November - Accenture...Dr. Nicola Millard Head of Customer Insight &...
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Digital Insurer Network –
5th november
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Insurance distribution - The disruption continues
Time Description
9:00 Light Breakfast
9:30 Welcome
Introduction by Thomi Meyer, Managing Director: Insurance, Europe, Africa & Latin America — Accenture
9:35 Highlights of the Accenture Distribution Survey
Presentation of the key findings by Jean-Francois Gasc, Managing Director : Strategy FS, Europe & Latin America — Accenture
10:00 Group Discussion
Piercarlo Gera, Global Managing Director FS Distribution & Marketing Services - Accenture
10:15 The 6 D’s Shaping the Future of Work
Presentation by Nicola Millard, Head of Customer Insights and Futures – British Telecom
10:45 Group Discussion
Piercarlo Gera, Global Managing Director FS Distribution & Marketing Services - Accenture
10:55 Closing
Piercarlo Gera and Thomi Meyer
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The 6’D’s shaping the future of work.Dr. Nicola Millard
Head of Customer Insight & Futures,
BT Global Innovation Team
[email protected]@DocNicola
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The 6 ‘D’s’ driving the future of work
Dr. No
Dolly
Distance
DilbertDiversity
Droids
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Digital Performance Insurance Index
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Digital Performance Insurance Index
• Award winning research
• 2015 Pilot in Switzerland and Germany
• Global Roll-Out across primary insurance markets
Copyright © 2015 Accenture All rights reserved.
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Methodology to asses Digital Maturity at Company Level
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Scoring legend0= Not applicable to industry.
1= Range of applications of digital technology and the quality of the applications
are poor relative to the peers of the company’s industry.
2= Range of applications of digital technology and the quality of the applications
are fair relative to the peers of the company’s industry.
3= Range of applications of digital technology and the quality of the applications
are above average relative to the peers of the company’s industry.
4= Range of applications of digital technology and the quality of the applications
are exceptional relative to the peers of the company’s industry.
Composition of the DPI
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Each Dimension with 3 components – total of ca. 60 indicators
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Example Switzerland 2015
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Digital Insurer Network – 5th November
Thank you for joining us
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