Digital Citizenship

Sample

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TABLE OF CONTENTS Preface .............................................................................................................................................. 3

What is Courseware? ................................................................................................................................ 3

How Do I Customize My Course? .............................................................................................................. 3

Materials Required ................................................................................................................................... 4

Maximizing Your Training Power .............................................................................................................. 5

Icebreakers ........................................................................................................................................ 6

Icebreaker: Friends Indeed ........................................................................................................................ 7

Training Manual Sample ..................................................................................................................... 8

Sample Module: ........................................................................................................................................ 9

Instructor Guide Sample ................................................................................................................... 17

Sample Module: ...................................................................................................................................... 18

Activities ......................................................................................................................................... 27

Quick Reference Sheets .................................................................................................................... 30

Certificate of Completion ................................................................................................................. 32

PowerPoint Sample .......................................................................................................................... 34

Full Course Table of Contents ........................................................................................................... 38

Preface

What is Courseware? Welcome to Corporate Training Materials, a completely new training experience!

Our courseware packages offer you top-quality training materials that are customizable, user-friendly, educational, and fun. We provide your materials, materials for the student, PowerPoint slides, and a take-home reference sheet for the student. You simply need to prepare and train!

Best of all, our courseware packages are created in Microsoft Office and can be opened using any version of Word and PowerPoint. (Most other word processing and presentation programs support these formats, too.) This means that you can customize the content, add your logo, change the color scheme, and easily print and e-mail training materials.

How Do I Customize My Course? Customizing your course is easy. To edit text, just click and type as you would with any document. This is particularly convenient if you want to add customized statistics for your region, special examples for your participants’ industry, or additional information. You can, of course, also use all of your word processor’s other features, including text formatting and editing tools (such as cutting and pasting).

To remove modules, simply select the text and press Delete on your keyboard. Then, navigate to the Table of Contents, right-click, and click Update Field. You may see a dialog box; if so, click “Update entire table” and press OK.

(You will also want to perform this step if you add modules or move them around.)

If you want to change the way text looks, you can format any piece of text any way you want. However, to make it easy, we have used styles so that you can update all the text at once.

If you are using Word 97 to 2003, start by clicking the Format menu followed by Styles and Formatting. In Word 2007 and 2010 under the Home tab, right-click on your chosen style and click Modify. That will then produce the Modify Style options window where you can set your preferred style options.

For example, if we wanted to change our Heading 1 style, used for Module Titles, this is what we would do:

Now, we can change our formatting and it will apply to all the headings in the document.

For more information on making Word work for you, please refer to Word 2007 or 2010 Essentials by Corporate Training Materials.

Materials Required All of our courses use flip chart paper and markers extensively. (If you prefer, you can use a whiteboard or chalkboard instead.)

We recommend that each participant have a copy of the Training Manual, and that you review each module before training to ensure you have any special materials required. Worksheets and handouts are included within a separate activities folder and can be reproduced and used where indicated. If you would like to save paper, these worksheets are easily transferrable to a flip chart paper format, instead of having individual worksheets.

We recommend these additional materials for all workshops:

• Laptop with projector, for PowerPoint slides

• Quick Reference Sheets for students to take home

• Timer or watch (separate from your laptop)

• Masking tape

• Blank paper

Maximizing Your Training Power We have just one more thing for you before you get started. Our company is built for trainers, by trainers, so we thought we would share some of our tips with you, to help you create an engaging, unforgettable experience for your participants.

• Make it customized. By tailoring each course to your participants, you will find that your results will increase a thousand-fold.

o Use examples, case studies, and stories that are relevant to the group.

o Identify whether your participants are strangers or whether they work together. Tailor your approach appropriately.

o Different people learn in different ways, so use different types of activities to balance it all out. (For example, some people learn by reading, while others learn by talking about it, while still others need a hands-on approach. For more information, we suggest Experiential Learning by David Kolb.)

• Make it fun and interactive. Most people do not enjoy sitting and listening to someone else talk for hours at a time. Make use of the tips in this book and your own experience to keep your participants engaged. Mix up the activities to include individual work, small group work, large group discussions, and mini-lectures.

• Make it relevant. Participants are much more receptive to learning if they understand why they are learning it and how they can apply it in their daily lives. Most importantly, they want to know how it will benefit them and make their lives easier. Take every opportunity to tie what you are teaching back to real life.

• Keep an open mind. Many trainers find that they learn something each time they teach a workshop. If you go into a training session with that attitude, you will find that there can be an amazing two-way flow of information between the trainer and trainees. Enjoy it, learn from it, and make the most of it in your workshops.

And now, time for the training!

Icebreakers

Each course is provided with a wide range of interactive Icebreakers. The trainer can utilize an Icebreaker to help facilitate the beginning of the course, as it helps “break the ice” with the participants. If the participants are new to each other, an icebreaker is a great way to introduce everyone to each other. If the participants all know each other it can still help loosen up the room and begin the training session on positive note. Below you will see one of the icebreakers that can be utilized from the Icebreakers folder.

Icebreaker: Friends Indeed

Purpose

Have the participants moving around and help to make introductions to each other.

Materials Required

• Name card for each person • Markers

Preparation

Have participants fill out their name card. Then, ask participants to stand in a circle, shoulder to shoulder. They should place their name card at their feet. Then they can take a step back. You as the facilitator should take the place in the center of the circle.

Activity

Explain that there is one less place than people in the group, as you are in the middle and will be participating. You will call out a statement that applies to you, and anyone to whom that statement applies must find another place in the circle.

Examples:

• Friends who have cats at home • Friends who are wearing blue • Friends who don’t like ice cream

The odd person out must stand in the center and make a statement.

The rules:

• You cannot move immediately to your left or right, or back to your place. • Let’s be adults: no kicking, punching, body-checking, etc.

Play a few rounds until everyone has had a chance to move around.

Training Manual Sample

On the following pages is a sample module from our Training Manual. Each of our courses contains twelve modules with three to five lessons per module. It is in the same format and contains the same material as the Instructor Guide, which is then shown after the Training Manual sample, but does not contain the Lesson Plans box which assists the trainer during facilitation.

The Training Manual can be easily updated, edited, or customized to add your business name and company logo or that of your clients. It provides each participant with a copy of the material where they can follow along with the instructor.

Sample Module: What Is Digital Citizenship? Mike Ribble defines digital citizenship as using technology responsibly and appropriately. Anyone who interacts regularly online automatically becomes a digital citizen. Like any other community, digital citizenship requires members to behave in a mature and civil manner. Good citizens ensure that digital users have safe and pleasurable experiences.

If you don’t understand digital communication you’re at a disadvantage.

Bob Parsons

What Is Digital Citizenship?

Digital citizens all belong to the digital society, and they need to adhere to the norms and rules have been established. There are nine elements that people experience when they interact online. These interactions define what occurs in digital citizenship.

Nine Normal Elements:

• Access – Citizens have different levels of access. Full access should be a goal of citizenship. • Commerce – Buying and selling online is increasing, and consumers need to be aware of what

the purchase and the legality of their purchases. • Communication – There are numerous ways to communicate online, and citizens need to make

wise decisions in what and how they communicate. • Literacy – Technological literacy requires people to keep up with digital changes. • Etiquette – Citizenship comes with a responsibility to follow etiquette when communicating

with others. • Law – Citizens have a responsibility to behave ethically and be aware of laws governing them. • Rights and Responsibilities – The rights of users are shared equally. These rights come with

responsibilities. • Health and wellness – Physical and psychological issues can occur when ergonomics and other

problems are not addressed. • Security – Citizens must take action to protect their information online

Engaging with Others

Digital media allows us to communicate, collaborate, learn, and share online. When engaging with others online, it is important to behave as though they are in the room with you.

Tips to Engage:

• Be patient – Build relationships slowly. Aggressive attempts at communication can make people uncomfortable.

• Dialogue – Ask and answer questions to begin discussions. • Share sparingly – It is important to share information, but be careful not to spam people. • Maintain relationships – Build new friendships, but be sure to pay attention to existing

relationships. • Be respectful – Unless you are video chatting, it is difficult to convey tone. If you are not sure if

something is respectful, do not type or say it.

It’s a Moving Target

Our digital lives are constantly evolving. The changes in technology are rapidly occurring, and our lives are shifting at a great pace. Over the past few decades, technology has changed the way we work, shop, and communicate. Social media is relatively new, but it is an integral part of society. As technology changes, the way we interact change along with it. It is imperative that we pay attention as our tools

change in order to remain relevant in our work and social lives. The target of technology is constantly changing, and we need to change with it.

Belonging to a Community

The ability to communicate is easy, inexpensive, and instantaneous in a digital world. Distance no longer limits our communication.

Methods of communication:

• Text • FaceTime • Email • Social media • Instant messaging

Because communication is essential to any community, the digital world can help improve communities. Digital citizens are citizens of the Internet, and they are citizens of their personal and professional communities. When you are part of any community, you have a responsibility to communicate respectfully and expand relationships. Invest in your digital relationships with your time and interest. Remember that it takes time for a strong community to develop.

Case Study

Delia was determined to improve her online presence and improve her networking skills. She decided to send updates about her company twice a day. After a week, she noticed a decline in comments and responses. After speaking with a friend, Delia learned that she shared so much information that people began to ignore her posts.

Sample Module: Review Questions

1. What requires people to keep up with changes in technology?

a) Etiquette b) Literacy c) Law d) Access

2. What affects physical health?

a) Access b) Security c) Literacy d) Ergonomics

3. How should relationships be built online?

a) Slowly b) Aggressively c) Quickly d) It does not matter

4. What will help build a dialogue?

a) Catering b) Timing c) Ask questions d) Questions

5. What has technology Not changed?

a) Dialogue b) Work c) Shopping d) Communication

6. What new technology has become an integral part of society?

a) Virtual office b) Email c) Voicemail d) Social media

7. What does Not limit communication?

a) Technology b) Distance c) Time d) Nothing

8. What does not apply to digital citizenship?

a) Internet citizenship b) Personal community c) Phone conversations d) Professional community

9. How many times did Delia update?

a) Once a day b) Twice a day c) Once a week d) Twice a week

10. How long before Delia noticed a drop in comments?

a) One day b) Two weeks c) One week d) Two days

Instructor Guide Sample

On the following pages is a sample module from our Instructor Guide. It provides the instructor with a copy of the material and a Lesson Plans box. Each Instructor Guide and Training Manual mirrors each other in terms of the content. They differ in that the Instructor Guide is customized towards the trainer, and Training Manual is customized for the participant.

The key benefit for the trainer is the Lesson Plan box. It provides a standardized set of tools to assist the instructor train that particular lesson. The Lesson Plan box gives an estimated time to complete the lesson, any materials that are needed for the lesson, recommended activities, and additional points to assist in delivering the lessons such as Stories to Share and Delivery Tips.

Sample Module: What Is Digital Citizenship? Mike Ribble defines digital citizenship as using technology responsibly and appropriately. Anyone who interacts regularly online automatically becomes a digital citizen. Like any other community, digital citizenship requires members to behave in a mature and civil manner. Good citizens ensure that digital users have safe and pleasurable experiences.

If you don’t understand digital communication you’re at a disadvantage.

Bob Parsons

What Is Digital Citizenship?

Digital citizens all belong to the digital society, and they need to adhere to the norms and rules have been established. There are nine elements that people experience when they interact online. These interactions define what occurs in digital citizenship.

Nine Normal Elements:

• Access – Citizens have different levels of access. Full access should be a goal of citizenship. • Commerce – Buying and selling online is increasing, and consumers need to be aware of what

the purchase and the legality of their purchases. • Communication – There are numerous ways to communicate online, and citizens need to make

wise decisions in what and how they communicate. • Literacy – Technological literacy requires people to keep up with digital changes. • Etiquette – Citizenship comes with a responsibility to follow etiquette when communicating

with others. • Law – Citizens have a responsibility to behave ethically and be aware of laws governing them. • Rights and Responsibilities – The rights of users are shared equally. These rights come with

responsibilities. • Health and wellness – Physical and psychological issues can occur when ergonomics and other

problems are not addressed. • Security – Citizens must take action to protect their information online

Estimated Time 5 minutes

Topic Objective Introduce locations.

Topic Summary What Is Digital Citizenship

Discuss citizenship

Materials Required Flipchart/board and marker

Planning Checklist None

Recommended Activity List elements on the flipchart/board. Have participants discuss their experiences with each and create a list of optimal choices for each.

Stories to Share Share any personal or relevant stories.

Delivery Tips Encourage everyone to participate.

Review Questions What should citizens adhere to?

Engaging with Others

Digital media allows us to communicate, collaborate, learn, and share online. When engaging with others online, it is important to behave as though they are in the room with you.

Tips to Engage:

• Be patient – Build relationships slowly. Aggressive attempts at communication can make people uncomfortable.

• Dialogue – Ask and answer questions to begin discussions. • Share sparingly – It is important to share information, but be careful not to spam people. • Maintain relationships – Build new friendships, but be sure to pay attention to existing

relationships. • Be respectful – Unless you are video chatting, it is difficult to convey tone. If you are not sure if

something is respectful, do not type or say it.

Estimated Time 10 minutes

Topic Objective Introduce risks.

Topic Summary Engaging with Others

Discuss setting up locations.

Materials Required 01-Engage

Planning Checklist None

Recommended Activity Complete the worksheet individually. Share your answers with the rest of the class.

Stories to Share Share any personal relevant stories.

Delivery Tips Encourage everyone to participate.

Review Questions How should you participate when trying to engage online?

It’s a Moving Target

Our digital lives are constantly evolving. The changes in technology are rapidly occurring, and our lives are shifting at a great pace. Over the past few decades, technology has changed the way we work, shop, and communicate. Social media is relatively new, but it is an integral part of society. As technology changes, the way we interact change along with it. It is imperative that we pay attention as our tools

change in order to remain relevant in our work and social lives. The target of technology is constantly changing, and we need to change with it.

Estimated Time 7 minutes

Topic Objective Introduce the role of technology.

Topic Summary It’s a Moving Target

Discuss changes in technology.

Materials Required Flipchart/board and marker

Planning Checklist None

Recommended Activity As a group, discuss how technology has changed in your work and personal lives. List the changes on the flipchart/board.

Stories to Share Share any personal, relevant stories.

Delivery Tips Encourage everyone to participate.

Review Questions What is constantly evolving?

Belonging to a Community

The ability to communicate is easy, inexpensive, and instantaneous in a digital world. Distance no longer limits our communication.

Methods of communication:

• Text • FaceTime • Email • Social media • Instant messaging

Because communication is essential to any community, the digital world can help improve communities. Digital citizens are citizens of the Internet, and they are citizens of their personal and professional communities. When you are part of any community, you have a responsibility to communicate respectfully and expand relationships. Invest in your digital relationships with your time and interest. Remember that it takes time for a strong community to develop.

Estimated Time 9 minutes

Topic Objective Introduce the concept of community.

Topic Summary Practice

Practice being part of a community.

Materials Required 02-Communication

Planning Checklist None

Recommended Activity Complete the worksheet individually. Share your answers with the rest of the class.

Stories to Share Share any personal, relevant stories.

Delivery Tips Encourage everyone to participate.

Review Questions What are different methods of communication?

Case Study

Delia was determined to improve her online presence and improve her networking skills. She decided to send updates about her company twice a day. After a week, she noticed a decline in comments and responses. After speaking with a friend, Delia learned that she shared so much information that people began to ignore her posts.

Estimated Time 5 minutes

Topic Objective Outline the What Is Digital Citizenship case study.

Topic Summary Case study

Discuss the importance of communication in community.

Materials Required None

Planning Checklist None

Recommended Activity Discuss the outcome of the case study. What should Delia have done differently?

Stories to Share Share any personal, relevant stories.

Delivery Tips Encourage everyone to participate.

Review Questions Why did Delia share so much?

Sample Module: Review Questions

11. What requires people to keep up with changes in technology?

e) Etiquette f) Literacy g) Law h) Access

Literacy is important to digital citizenship. This requires people to keep up with changes in technology.

12. What affects physical health?

e) Access f) Security g) Literacy h) Ergonomics

Health is affected by technology. Using improper ergonomics will negatively affect health.

13. How should relationships be built online?

e) Slowly f) Aggressively g) Quickly h) It does not matter

Being too quick or aggressive may scare people away.

14. What will help build a dialogue?

e) Catering f) Timing g) Ask questions h) Questions

It is important to develop dialogues. This requires asking and answering questions.

15. What has technology Not changed?

e) Dialogue f) Work g) Shopping h) Communication

Technology has changed the way that we work, shop, and communicate.

16. What new technology has become an integral part of society?

e) Virtual office f) Email g) Voicemail h) Social media

Social media is a relatively new technology, but it is integral to society.

17. What does Not limit communication?

e) Technology f) Distance g) Time h) Nothing

Technology has made communication easier and more accessible. With the right technology, distance does not limit communication.

18. What does not apply to digital citizenship?

e) Internet citizenship f) Personal community g) Phone conversations h) Professional community

Digital citizenship applies to the broad term and the communities that develop on personal and professional levels.

19. How many times did Delia update?

e) Once a day f) Twice a day g) Once a week h) Twice a week

Delia wanted to communicate regularly. She posted updates twice a day.

20. How long before Delia noticed a drop in comments?

e) One day f) Two weeks g) One week h) Two days

Delia noticed a decline in comments. This occurred after one week.

Activities

During the facilitation of a lesson Worksheet or Handout may be utilized to help present the material. If a lesson calls for a Worksheet or Handout it will be listed in the Lesson Plan box under Materials Required. The trainer can then utilize the Activities folder for the corresponding material and then provide it to the participants. They are all on separate Word documents, and are easily edited and customized.

Below you will see the Worksheets or Handouts that are utilized during the training of the above lesson. They are located in the Activities folder and can be easily printed and edited for the participants.

Sample Worksheet: Engage

You must send out a mass email to notify a company of a last minute conference call. Draft one that is engaging and informative.

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Sample Worksheet Communication

Estimate how many times you used the following over the past week.

• Text _______________

• Face time _______________

• Email _______________

• Social media _______________

• Instant messaging _______________

How do these methods of communication affect your communities?

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Quick Reference Sheets

Below is an example of our Quick reference Sheets. They are used to provide the participants with a quick way to reference the material after the course has been completed. They can be customized by the trainer to provide the material deemed the most important. They are a way the participants can look back and reference the material at a later date.

They are also very useful as a take-away from the workshop when branded. When a participant leaves with a Quick Reference Sheet it provides a great way to promote future business.

Digital Footprints

Every time you access the Internet you leave a digital footprint. Digital footprints are a history of everything you do online. They come from what you share and data collected on your sites visited, and they do not go away. Retailers use your digital footprint to target coupons and special offers to the right customers based on what they look up and what they purchase. Companies look at digital footprints of current and potential employees. This is why you must be mindful about what you share. Remember that a digital footprint can last forever. Something you thought you removed could cause problems for you later.

Do Not Overshare

One of the main problems in the digital realm is oversharing. First, not everything is meant to be shared. You are better off keeping personal information private. It is unattractive when people share every thought or experience that they have on social media for all to see. This action appears self-indulgent and immature, and it is difficult to trust someone who does not have a filter.

Choose what you share wisely. Remember that you are on a public forum, and your personal life does not need to be there. Additionally, you need to avoid statements that could be controversial or offensive. For example, you should think carefully before making any comment about political parties, religions, or people groups. The Internet is a diverse place, and it is easy to make comments that could be misunderstood. This is why so many celebrities have to publically apologize because of their tweets.

Finally, no one cares about every day, mundane activity. Sharing too much boring information will clutter the notifications of your friends and followers. This can lead to people severing digital ties or ignoring everything that you share online. Either way, sharing too much can become the equivalent of not sharing anything at all.

Social Networking

Social networking is essential to your branding. When done correctly, social networks are useful tools that expand your community. When not used correctly, social networking can have lasting, damaging effects.

• Choose the right networks – Choose networks that your customers use. You cannot effectively use them all. • Post regularly – Post at regular intervals to keep the attention of your audience. • Monitor it – Monitor your social networks and respond to comments and questions.

Digital Citizenship

www.corporatetrainingmaterials.com © Corporate Training Materials

Certificate of Completion

Every course comes with a Certificate of Completion where the participants can be recognized for completing the course. It provides a record of their attendance and to be recognized for their participation in the workshop.

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PowerPoint Sample

Below you will find the PowerPoint sample. The slides are based on and created from the Training Manual. PowerPoint slides are a great tool to use during the facilitation of the material; they help to focus on the important points of information presented during the training.

Full Course Table of Contents

Preface ..............................................................................................................................................7

What is Courseware? ................................................................................................................................ 7

How Do I Customize My Course? .............................................................................................................. 7

Materials Required ................................................................................................................................... 9

Maximizing Your Training Power .............................................................................................................. 9

Module One: Getting Started ........................................................................................................... 11

Housekeeping Items................................................................................................................................ 11

The Parking Lot ....................................................................................................................................... 12

Workshop Objectives .............................................................................................................................. 12

Module Two: What Is Digital Citizenship? ......................................................................................... 13

What Is Digital Citizenship? .................................................................................................................... 13

Engaging with Others ............................................................................................................................. 14

It’s a Moving Target ................................................................................................................................ 15

Belonging to a Community ..................................................................................................................... 16

Case Study ............................................................................................................................................... 17

Module Two: Review Questions .............................................................................................................. 18

Module Three: Being a Good Citizen ................................................................................................. 20

Build It Up ............................................................................................................................................... 20

Real World Influences ............................................................................................................................. 21

Use Technology Appropriately ................................................................................................................ 22

The Golden Rule ...................................................................................................................................... 23

Case Study ............................................................................................................................................... 23

Module Three: Review Questions ........................................................................................................... 25

Module Four: Best Practices for Sharing ........................................................................................... 27

Digital Footprints .................................................................................................................................... 27

Personal and Work Lives ......................................................................................................................... 28

Stop and Think Before You Post .............................................................................................................. 29

Do Not Overshare ................................................................................................................................... 30

Case Study ............................................................................................................................................... 31

Module Four: Review Questions ............................................................................................................. 32

Module Five: Networking and Personal Branding (I) .......................................................................... 35

Personal Branding ................................................................................................................................... 35

Be Yourself .............................................................................................................................................. 36

Social Networking ................................................................................................................................... 37

If You Share It, Expect Everyone to See It ............................................................................................... 38

Case Study ............................................................................................................................................... 38

Module Five: Review Questions .............................................................................................................. 40

Module Six: Networking and Personal Branding (II)........................................................................... 43

Introduce Colleagues .............................................................................................................................. 43

Volunteer to Help Others ........................................................................................................................ 44

Blog ......................................................................................................................................................... 45

Guard Your Reputation ........................................................................................................................... 46

Case Study ............................................................................................................................................... 47

Module Six: Review Questions ................................................................................................................ 48

Module Seven: Digital Security and Safety (I) .................................................................................... 51

Don’t Trust Anyone You Don’t Know ...................................................................................................... 51

Enable 2-Step Verification Processes ...................................................................................................... 52

Public Wi-Fi ............................................................................................................................................. 53

Public Computers .................................................................................................................................... 54

Case Study ............................................................................................................................................... 55

Module Seven: Review Questions ........................................................................................................... 56

Module Eight: Digital Security and Safety (II) .................................................................................... 59

Email and Attachments .......................................................................................................................... 59

Password Rules ....................................................................................................................................... 60

Back Up Your Files ................................................................................................................................... 61

Update Your Software ............................................................................................................................ 62

Case Study ............................................................................................................................................... 63

Module Eight: Review Questions ............................................................................................................ 64

Module Nine: Dealing with the Dark side .......................................................................................... 67

See It, Report It ....................................................................................................................................... 67

Bullying and Harassment ........................................................................................................................ 68

Trolling .................................................................................................................................................... 69

Shared Something You Shouldn’t Have? ................................................................................................. 70

Case Study ............................................................................................................................................... 71

Module Nine: Review Questions ............................................................................................................. 72

Module Ten: Digital Etiquette (I) ...................................................................................................... 75

Respect and Tone .................................................................................................................................... 75

Speak Up, Not Out .................................................................................................................................. 76

Topics to Avoid ........................................................................................................................................ 77

Keep Private Messages Private ............................................................................................................... 78

Case Study ............................................................................................................................................... 79

Module Ten: Review Questions .............................................................................................................. 80

Module Eleven: Digital Etiquette (II) ................................................................................................. 83

Educate Yourself ..................................................................................................................................... 83

Information Processing ........................................................................................................................... 84

Internet Boldness .................................................................................................................................... 85

Permission to Share ................................................................................................................................ 86

Case Study ............................................................................................................................................... 87

Module Eleven: Review Questions .......................................................................................................... 88

Module Twelve: Wrapping Up .......................................................................................................... 91

Words from the Wise .............................................................................................................................. 91

Review of Parking Lot ............................................................................................................................. 91

Lessons Learned ...................................................................................................................................... 91

Completion of Action Plans and Evaluations .......................................................................................... 92