Digital Access Point into NHS services Dar… · NHS Digital West Midlands 8 NHS Sandwell & West...
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www.sensely.com © 2017 Sensely Corporation.. All Rights Reserved. 1 Digital Access Point into NHS services Ivana Schnur, MD/PhD CMO & Co-Founder Sensely Digital Health and Care Congress 2017 11 -12 July 2017 Dr. Jonathan Darby MB ChB DA General Practitioner Senior Partner St Margaret’s Well Surgery, Halesowen
Transcript of Digital Access Point into NHS services Dar… · NHS Digital West Midlands 8 NHS Sandwell & West...
www.sensely.com© 2017 Sensely Corporation.. All Rights Reserved.
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Digital Access Point
into NHS services
Ivana Schnur, MD/PhD
CMO & Co-Founder
Sensely
Digital Health and Care Congress 2017
11 -12 July 2017
Dr. Jonathan Darby
MB ChB DA
General Practitioner
Senior Partner St Margaret’s
Well Surgery, Halesowen
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£ 10-13 per call
46,000 NHS111 calls/day (Source : NHS 111 MDS)
Cost of 111 service to the NHS : ~ £ 529,000 /day (National)
Approximately 70% of calls handled by health advisors now
85% calls could be handled by mobile solution
5% download rate equals savings of upto £10,567/day
The VisionApril 2017: 111 Service Mobile Offering
May 2016
Healthcare Pitch
WinnerWired Healthcare Pitch
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Self Help
18% UsageAppt Booking
24% Usage
Service Finder
4% UsageSymptom Checker
53% Usage
Sensely mobile offering addressing patients in West Midlands, East Midlands and
Staffordshire
84% of Users Repeated Usage After 1st Use of App
The RealityJune 2017: 4.5 Million Patients
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How did we start?Allegiance between…
Dr. Kristin-Anne Rutter
Partner
Digital Study Tour
25,000 Patients10,000 Patients
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Creating Initial Pilot Specs & Requirements
Reality of InnovationTranslating Vision into Requirements
Fostering Alliances
Dr. Jonathan DarbyMB ChB DA
General Practitioner
Senior Partner St Margaret’s Well Surgery,
Halesowen
Board Member, Dudley Clinical Commissioning
Group
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Initial Offering:
Patient Services,
Symptom Checker, Kiosk
35,000Patient Population
5%
Initial Download Rate
Initial DeploymentsSeptember 2016: Halesowen & Lions Health
9,610Registered patients
5,725Mobile numbers captured
25,329Registered patients
14,394Mobile numbers captured
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4 Locations
4 Systems
Help improve the flow through the
urgent & emergency care system
Find alternative methods of meeting
the needs of telephony service
users
111 EvaluationDecember 2016: Pragmatic Evaluation of NHS England 111 Online Services
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NHS Digital West MidlandsNHS Sandwell & West Birmingham CCG
Regional Integrated Urgent Care Team linked with NHS Dudley CCG
Collaboration, Governance, Safety, Promotion
-Care UK
-Primary care
Requirements, deployment plan, project management, evaluation and
impact assessment
New digital front end option for NHS 111
Ask NHS
Deployed in 5 months
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Triage & Patient Services
Long Term Conditions Monitoring
Risk Assessments
Prevention
Medication Reminders
Chronic Care Management
Symptom Checker/111 Access
Appointment Booking
Service Finder
Self Care
Sensely SolutionsIntegrating Primary, Secondary & Urgent Care
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Sensely AI
Classification &
Learning Engine
AI Learning Engine
Symptom Checker
GP
Integration
The Brains Behind OliviaArtificial Intelligence behind the Virtual Nurse
Voice Recognition
Google Cloud Speech API
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West Midlands DeploymentAddressable Patient Population of 4.5 million
April 2017 Go LIVE608 GP Practices
4068 Completed Triages
45% Self Care
519 Clinician Callbacks
Top SymptomsAbdominal Pain 8.8%
Pain 8.0%
Headache 5.9%
Download rate: 5%
8000+ Patient
Registrations
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Our FutureExpanding our footprint across the UK
Expanding the Ask NHS territory – “Ask NHS First”
Learning from outcome based learning
Integration of primary and secondary care
Intelligent Commissioning Data
Personalise Health & Care
Expanding on data governance, family & caregiver log in
Long-term conditions integration on the CCG level
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Demo “Ask NHS”Download the Ask NHS App & Interact with a Virtual Nurse
Ask NHS
User name: gpdemo
Password: gpdemo
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Address
Sensely UK
1 Fetter Lane
London, EC4A 1BR
Contact
www.sensely.co.uk
Social Media
Facebook.com/SenselyHealth
Twitter.com/Sense_ly
Youtube.com/Sensely
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