Digitaalisuuden kehittäminenautomaatiotuotteiden palveluliiketoiminnassa –Case ValmetTeollinen Internet & Digitalisaatio -seminaariAntti VälimäkiJukka KääriäinenSusanna Teppola

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Valmet’s aim is to continuously create value by improvingthe quality, production, environmental aspects and costefficiency of our customers’ processes…

Valmet Automation

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Valmet location

© Valmet

• Over 100 service centers• 80 sales offices• 34 production units• 15 technology centers

Strong global presence close to our customers130 locations in 33 countries

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Automation system – Valmet DNA

Industrial automation systems are used, forexample, in power generation, watermanagement, pulp and paper handling.

Systems have long lifecycle and they needupgrades and other services (e.g. audit,environmental services, security).

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Valmet systematises service processes

Before PROMES-project

PROMES-project After PROMES-project

Auto

mat

ion

/di

gita

lisat

ion

Semi-automatedlifecycle planning

Systematic Upgradeand Audit processes

Service/R&D collaborationsystematised

Improved InstalledBasemanagement

Digital customer servicesystem

Complete InstalledBasecoverage

IncompleteInstalledBasemanagement

Manual lifecycleplanning

Old ways ofworking

IoT integrated to digitalcustomer service system

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Upgrade –service process

Network Architecture100 Mbi t/s Swi tched E thernet

100 Mb it/s

Engineering &Mainten ance

Information Manag ement &Web Reports

Central ized I/O’s

BU/ ALP

PCS

Distributed I /O’s

HART

PCS

O ffice Netw orkRouter

1,2

Interfaces to:- PLC- DCS

- QCS

Lifecycle ServicesOperator Interface

Activity

Kääriäinen, Jukka; Teppola, Susanna; Vierimaa, Matias; Välimäki, Antti., The upgrade planning process in a global operational environment , Fifth International Workshop onInformation Systems in Distributed Environment, ISDE 2014, 27 - 31 October, Amantea, Italy, On the Move to Meaningful Internet Systems: OTM 2014 Workshops, LectureNotes in Computer Science : Vol. 8842, 2014. Springer

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- Windows XP security updates stop in 2014.- I start by selecting the customer from thecustomer search engine.- A customer-specific report list is generated.- The Installed Base report is generated and I cananalyse the situation of the customer concerningWindows XP.

Needs Installed report

Worldwide installations

SW versions, applications, HW,third-party SW and HW versions,licence information, etc.

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- I select Life CycleReport from the reportlist.- A life cycle report forthe next ten years isautomatically generatedbased on life cycleinformation in theInstalledBase tool.

Lifecycle report

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Audit –service process

Audit

2 OfficeResearch

Implementation & Follow-up

Audit plan InstalledReport

Audit report

Service manager Service managerService manager

Service managerCustomer

CustomerCustomerR&DService staff

Servicestaff

Installed BaseCustomer extranet

Service staff

Audit checklist

Training team(service)

1 Plan audit 4 data analysis,report

5 Presentation /Communicate /

Negotiate

Re-evaluate auditneeds or start periodic

audit

Product LifeCycle Process

Audit service

6 Compose auditchecklists R&D

Actions based onagreement betweencustomer and vendor

Service staff

Installationinformation

Network Architecture100 Mbit/s S witched E thernet

100 Mbi t/s

Engineering &Maintenance

Information Man agement &Web Reports

Centrali zed I /O’s

BU/ ALP

PCS

Distributed I/O’s

HART

PCS

Of fice NetworkRou ter

1,2

Interfaces to:

- PLC- DCS- QCS

Lifecycle S ervicesOperator Interface

”Tell me yourconfiguration”

”Instrumented data”

0-100deg

mV10-50

Plug-ins,sensors

Installationinformation

PROCESS

PHASE CONNECTOR

ARTEFACT

COMPOSITE ARTEFACT

TOOL

CREATE / STOREUSE / RETRIEVE CONTRIBUTOR

AUTHOR

NOTATION

Action plan& roadmap

PC-FIN-VTT-02

0 Contactpotential

customers

Customer

Service staff

-1 Identifypotential

customers

Data server

Instrumenteddata

Service staff

Customer

Activity

3 FieldResearch

Optional

Sales leads

Service staffSales Manager

Data

Kääriäinen, Jukka; Teppola, Susanna; Välimäki, Antti. Collaboration between service and R&D organizations - Two cases in automation industry, ACSIJ Advances in ComputerScience: an International Journal. ACSIJ. Vol. 4 (2015) No: 4 , 51-59

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Benefits

§ Customer:- Customer can prepare for a

change (scheduling, budgeting).Schedule for upgrades =>investment planning.

- It is easier to justify gradual smallchanges than expensive big-bang change.

- The reliability and availabilityimprove.

- Opportunity to optimal costeffective upgrade path.

- No surprises. Understanding therisk areas of the system thatneed actions.

§ Valmet:- Knowing the status of automation

system through its lifecycle.- Opportunity to optimal cost

effective upgrade path.- Security updates on-time- Visualising what needs to be

upgraded and when(transparency to upgradeopportunities) (possibility tojustify upgrades for a customer).

- Possibility to introduce newfunctionality flexible step by step.

- Better service (and on time).

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Dissemination with VTT

Concept,mock-ups

Process,tool demo

Process, toolsdemo/pilots

InstalledBase InstalledBase InstalledBaseCustomer Extranet

Building a Concept Solution forUpgrade Planning in theAutomation Industry, OTM2013, ISDE (Fourth InternationalWorkshop on InformationSystems in DistributedEnvironment)

The Upgrade Planning Process ina Global OperationalEnvironment, OTM 2014, ISDE(Fifth International Workshop onInformation Systems inDistributed Environment)

Supporting the Upgrade SalesPlanning Process with theTransparency of Information – a CaseStudy in Automation Industry,submitted to Journal of IndustrialEngineering

Collaboration between Service andR&D Organisations – Two Cases inAutomation Industry, Advances inComputer Science: an InternationalJournal, 2015

Presentation in ”TeollinenInternet & Digitalisaatio2015” -seminar

Tackling the DigitalisationChallenge: How to Benefitfrom Digitalisation in IndustrialPractice, writing ongoing, TBDPu

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Valmet case:- 2 workshop articles- 1 journal article (+1 submitted)- 1 conference article under writing- …

Article in Promaint –magazine:Digitalisaatio ja teollinen internetauttavat tuote- ja palveluvariaatioidenhallinnassa, 2015

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