Difficult Employees. SOME OTHER OPTIONS IN DISCIPLINE 1. Demotion 2. Transfer 3. Performance...

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Difficult Employees

Transcript of Difficult Employees. SOME OTHER OPTIONS IN DISCIPLINE 1. Demotion 2. Transfer 3. Performance...

Page 1: Difficult Employees. SOME OTHER OPTIONS IN DISCIPLINE 1. Demotion 2. Transfer 3. Performance improvement plan.

Difficult Employees

Page 2: Difficult Employees. SOME OTHER OPTIONS IN DISCIPLINE 1. Demotion 2. Transfer 3. Performance improvement plan.

SOME OTHER OPTIONS IN DISCIPLINE

1. Demotion2. Transfer3. Performance improvement plan

Page 3: Difficult Employees. SOME OTHER OPTIONS IN DISCIPLINE 1. Demotion 2. Transfer 3. Performance improvement plan.

Demotion

Reduction is title, pay, benefits, status, privilege, responsibility

Used often for poor performance– Won’t rehabilitate an ee, just matches

skills

Negatives??...

Page 4: Difficult Employees. SOME OTHER OPTIONS IN DISCIPLINE 1. Demotion 2. Transfer 3. Performance improvement plan.

Demotion

Negatives– Reduces salary & ultimately retirement– Same line as former subordinates– Embarrassment– Demotivating

Page 5: Difficult Employees. SOME OTHER OPTIONS IN DISCIPLINE 1. Demotion 2. Transfer 3. Performance improvement plan.

Transfer

Move to another unit or division– Not always punitive– Some request a transfer

Moves the problem– Different/stronger supervisor

ISU “special projects”

Page 6: Difficult Employees. SOME OTHER OPTIONS IN DISCIPLINE 1. Demotion 2. Transfer 3. Performance improvement plan.

Performance Improvement Plans will…

ID performance to be improved

Provide clear expectations and metrics for improvement

ID the support and resources available to help the ee make the required improvements.

Page 7: Difficult Employees. SOME OTHER OPTIONS IN DISCIPLINE 1. Demotion 2. Transfer 3. Performance improvement plan.

Performance Improvement Plans will…

Establish a plan for reviewing the employee's progress and providing feedback

Specify possible consequences if performance standards as identified in the PIP are not met.

Page 8: Difficult Employees. SOME OTHER OPTIONS IN DISCIPLINE 1. Demotion 2. Transfer 3. Performance improvement plan.

Performance Improvement Plan

Step 1 Identify & define the performance problem

Step 2 Explain the impact of the problem

Step 3 Analyze reasons for the problem

Step 4 Define the expected performance standard

Step 5 Explore ideas for a solution

Step 6 Write a performance improvement plan

Page 9: Difficult Employees. SOME OTHER OPTIONS IN DISCIPLINE 1. Demotion 2. Transfer 3. Performance improvement plan.

Step 1: Identify & Define the Performance Problem

Elana:– What is the issue?

– What are examples of the behavior

Page 10: Difficult Employees. SOME OTHER OPTIONS IN DISCIPLINE 1. Demotion 2. Transfer 3. Performance improvement plan.

Step 2: Explain the Impact of the Problem

Tell the employee the impact of the problem– Productivity & efficiency– Quality– Service

Who does it impact– You, the manager– The employee– The department

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Step 3: Analyze Reasons for the Problem

Consider possible reasons why employees do not perform well

Don’t know how or what they should do Think they are doing just fine Think their way is better than your way No negative consequence for poor performance Have obstacles limiting their performance Think something else is more important

Page 12: Difficult Employees. SOME OTHER OPTIONS IN DISCIPLINE 1. Demotion 2. Transfer 3. Performance improvement plan.

Step 4: Define the Expected Performance Standard

Define the level of performance expected State them in clear & measurable terms Never assume employee knows what is

expected Example….

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Step 4: Define the Expected Performance Standard

Example….Be to work on time

The standard is to be at your desk, ready to work, by 8:00 a.m.

Hold weekly staff meetingAll accidents should be thoroughly

documented as per the stated policyAll events must have a complete timeline for

all necessary activities

Page 14: Difficult Employees. SOME OTHER OPTIONS IN DISCIPLINE 1. Demotion 2. Transfer 3. Performance improvement plan.

Step 5: Explore Ideas for a Solution

Ask “how do we solve the problem”?

Brainstorm together Discuss all options Examples:

– Training– Counseling– Set attainable goals

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Step 6: Write the Improvement Plan

What to include:– The goal or area that needs improvement– The step-by-step action plans– Consequences – positive & negative as needed– Follow-up time

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Example Improvement Plan

Improve programming skills within the youth sports department– Schedule programs in the facility from

9:00 a.m. to 9:00 p.m. throughout the fall season

– Schedule a programming training session for all staff in the next 2 months

– Timelines & activity lists should be prepared for all activities in the next 3 months

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Page 17: Difficult Employees. SOME OTHER OPTIONS IN DISCIPLINE 1. Demotion 2. Transfer 3. Performance improvement plan.

Example Improvement Plan

Improve programming skills within the youth sports department

– If goals are not achieved, a formal written reprimand is in order to be placed in the personnel files

– This performance plan will be reviewed in 60 & 120 days.

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Page 18: Difficult Employees. SOME OTHER OPTIONS IN DISCIPLINE 1. Demotion 2. Transfer 3. Performance improvement plan.

Example Improvement Plan

Decrease errors in work completed– For a period of 1 month all work must

be checked by your manager prior to sending it on to the appropriate department.

– The number of errors in work will decrease significantly and appear rarely.A

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Example Improvement Plan

Decrease errors in work completed– This plan will be reviewed at the end of

30 days.

– If it is not met, a 2 week suspension is in order.

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Elana’s plan?

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Step 6: Write the Improvement Plan

Raise productivity to an acceptable level– #1

Track all time spent on tasks throughout the day for a period of two weeks.

Discuss use of time with your supervisor at the end of two weeks.

If you have failed to track time at the end of 2 weeks, a written reprimand will be placed in your personnel file.

Action plan

Follow-up

Consequences

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Step 6: Write the Improvement Plan

Raise productivity to an acceptable level– #2

Develop a task list to be completed at the beginning of the week and update it daily. Discuss & agree on a list of additional tasks to assume that would challenge you in your current position.

Progress on these tasks will be reviewed at the end of 30 days.

The task list will be adjusted appropriately

Action plan

Follow-up

Consequences

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Step 6: Write the Improvement Plan

Treat customers with respect– Attend customer service training

through XYZ corporation within the next 2 months.

– Implement 5 new practices learned in the customer service program within 1 week of attending the training

– Never hang up on a customer no matter how angry they make you.

Action plan

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Step 6: Write the Improvement Plan

Treat customers with respect– Always be courteous with all customers

calling the company or walking into the office.

– These tasks will be reviewed at the end of 30 days. If they are not met, a 2 week suspension is in order.

Action plan

Follow-up

Consequences

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Practice step 6…

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Kerry Comes to work late regularly Always has an excuse as to why

reports are late Let’s staff set their own hours and

many are not working the required 40 hours per week

Has not given any staff a performance appraisal in 18 months

Is afraid to discipline staff when needed.