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Different Forms Of Communication

MBA-SEM

2008

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Forms Of Communication

Verbal Communication Non-Verbal Communication

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Non Verbal Communication“Actions speak louder than words”

It is communication through any means other than words

It refers to all external stimuli other than the spoken or written words and that includes body motion, characteristics of voice, appearance and space distancing.

Non- Verbal cues, in fact can speak louder than words. Your personal appearance, facial expressions, postures, gestures, eye contact, voice, proximity, touch – all of these non verbal signals influence the way your message is interpreted or deciphered by your partners in a communication process.

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Forms of Non-Verbal Communication

Conscious non-verbal Communication

Subliminal Non-verbal Communication

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Goals to be accomplished by Non-verbal Communication

To create impression To manage interaction Expressing emotions To send relational messages To convey deception To send messages of power and persuasion

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Types of Non-verbal Communication

Kinesics Facial Expression Neutral Relaxed Tense Uplifted Droopy

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Kinesics Contd…

Posture Slumped posture = low spirits Erect Posture = high spirits, energy, and confidence Lean forward = open and interested Lean away = defensive or disinterested Crossed arms = defensive Uncrossed = willingness to listen

Gesture Conscious Gestures Spontaneous Gestures

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Types of Non-verbal Communication Contd….

Oculesics Eye contacts

Haptics Touch

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Types of Non-verbal CommunicationContd…

Proxemics Space

Appearance and Artifacts Attire and Ac-cessories

Paralinguistics / Vocalics Pitch Speed Quality Pauses

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Types of Non-verbal CommunicationContd…

Chronemics Time

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Assignment No.1 Why non-verbal communication is important? How can non verbal communication help a

Manager interact effectively? How can you improve your non-verbal

communication?