Parcels Promises Profits

BigHow is different?

Diamond gives you the best of both worlds – with locally owned depots backed by a national and international service infrastructure. Local ownership of depots who TRULY CARE about their local clients, building their sustainable business by establishing long term partnerships with their clients. Our CONTRACT FREE requirement means they are under no obligation to use us. Clients just do because we make sure we deliver a great service. It’s the main reason our clients keep buying time and time again. For years.

And the strength in grouping together under Diamond Logistics HQ and all its resources means the local depots have all the resources that a big name national or international courier might have.

Letters to London. Boxes to Belarus. Pallets to Paris. We’ve got it covered, for you.

In fact our first ever client, over 23 years ago, is still trading with us to this day. It’s good for our clients because our long term knowledge of their requirements means using Diamond is efficient and easy, letting them focus their core business and make better profits.

It’s good for our depots because they get to know their clients, enjoy a long and rewarding relationship and continue to earn a regular income.

We call them clients, not customers, for a reason: A customer uses you once. A client uses your services again and again.

It’s a local business, with traditional high quality care and standards – backed by the national resources and buying power of Diamond HQ to give you the one stop provision you need.

It’s very rare. It’s very special. And our clients love it. Which is why they use us repeatedly for years.

What makes us unique?• You can call each depot direct – direct dial numbers to all our local depots to

deal directly with your queries.• You’ll be known by name – it’s a very a personalised service as you are very

important to us. You’ll know your contact will really know your business and understands the importance of your deliveries

• Your business is very important to us - a Diamond depot wins their clients PERSONALLY and their income will depend on making sure you are 100% satisfied. So we really care about customer service and keeping you very happy indeed.

Bigor smallwe can deliver it all...

It’s all about partnerships between Diamond HQ; its clients, its franchises, its carriers and its couriers.

The couriers...A Diamond courier is a very special person.Common sense, all-important initiative and a huge helping of Diamond ethics and training means our guys and gals are a cut above your average courier. Rest assured your VIP’s (Very Important Parcels) are being taken good care of. These ambassadors know the clients well and how best to help them.

or smallwe can deliver it all...

©Diamond’s mottois Shared Success

Say hi to DaveDave has been working with Diamond for over 20 years.“

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The carriers...

The depots...

We use major carriers to access their UK and international networks.Diamond work in partnership with many household names like TNT, DHL, DX, Yodel and many more. We choose them very carefully and analyse their performance every month to make sure we keep using the best performing of them all.

And we can switch your account to another carrier with the click of a mouse. In the event of under-performance or cessation of service we have many other delivery alternatives for you. From a risk assessment or business continuity perspective that is a very smart move indeed.

We get great customer service and great rates – which our clients enjoy benefiting from.

Hand-picked logistics professionals with a vested interest in making sure you are 100% satisfied. Experienced graduates of our Logistics University, they are fully trained and supported with the best logistics resources and tools they need to provide you with an ACE delivery.

t: 01483 536 888 e: info@diamondlogistics.co.ukt: 01483 536 888 e: info@diamondlogistics.co.ukt: 01483 536 888 e: info@diamondlogistics.co.ukt: 01483 536 888 e: info@diamondlogistics.co.ukt: 01483 536 888 e: info@diamondlogistics.co.ukt: 01483 536 888 e: info@diamondlogistics.co.ukT 01483 779659E info@diamondlogistics.co.uk

The system

Our clients

Multi Carrier Solutions is our state of the art online booking and tracking system. It is easy to use, saving you time and money.

It can streamline your admin, gives you online tracking and provides you with all the management and accounting info you might need.

Oh, and it’s free to Diamond clients.

Smart businesses understand that their core business is not actually logistics, but do understand that great distribution is critical. From solicitors with important court documents, building suppliers with urgent goods to get on site or manufacturers delivering their goods to their customers, our clients demand the very best.

By relying on their partnership with Diamond they can confidently focus on the most important part of their business. Generating sales and incomes and converting that into profit.

One booking system, multiple carriers. Clever IT to make your life easier.

Diamond clients tend to be very successful.

You can be just a click away from transforming your logistics and your business.

Are you our kind of client? Call now on 01483 536888 or visit reallygoodcouriers.com and establish your account today.

Same day courier services for your bluelight consignments When it simply has to be there

reallygoodcouriers

reallygoodcouriers...

Whatever your consignment and whatever the destination our highly skilled drivers will treat your work with the priority it deserves.

Dedicated couriers for time critical consignments.

Fast, direct and safe – if it absolutely has to be there then book a same day courier Bikes, small vans and Transits UK, Europe and International £15k Goods in Transit insurance with every consignment Instant proof of deliveries

Our speciality and the best way to ensure your VIPs (Very Important Parcels) get to where they need to be!

Our client: F1 racing team. Their challenge: Very variable demand on and off season and fixed driving resources. Very variable service requirements – visa and passport, same day, bikes, small vans and Transits. Very urgent demand.Our solution: Ad hoc courier services in many varieties to specifically suit their needs. On demand and instantaneous for immediate response.

RESULT...• Reduced year long driver requirement. • Ability to send in-house drivers to Europe without impacting on UK-based collections and delivery requirements, thus reducing costs and maintaining in house expertise at important races. • Utilisation of our nationwide network giving them a nationwide service managed by a local trusted supplier.

...the facts

The quickest way to get your goods to your clients Chauffeur service for your VIPs (Very Important Parcels)

We keep you informed Track Trace and Proof of Delivery at your fingertips.

reallygoodcouriers...

Speed assured with reallygoodcouriers

CASESTUDY

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Rob May, RAMSAC

Diamond are professional and reliable with personality to boot!“ “

FastCollection in 30-45 minutes nationwide.

DedicatedOur in-house couriers collect, it goes straight to the destination.

SimpleOne call, one courier – courier booked and despatched instantaneously.

Fully insured £15000 Goods in Transit insurance free of charge with every consignment – enhanced cover available.

The perfect tailor-made solution for ambitious businessesThe brand new answer to all your logistical requirements

multicarriersolutions

An answer for you, from Diamond Logistics

multicarriersolutions...Everything you need – post, parcels and pallets worldwideOne clever delivery solution – multicarriersolutionsAccess to many carriers – TNT, UKMail, Parcelforce, and more A multitude of delivery options – road, air, seaAs quickly as you choose – same day, next day, international

PLUS customer service brought to you by an award winning company.

PLUS AUTOMATIC least cost routing (LCR) so you can rest assured that EVERY consignment is being dispatched in the most cost efficient way.

PLUS real time online booking, tracking and all round management so it’s EASY for you to use.

Smart, simple distribution solutions.

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...the facts

Our client: A traditional seed producer with over 100 years experience producing premium seeds. Their challenge: Administration, cost and customer service.Our solution: With multicarriersolutions they are able to book 99% of their freight with Diamond, saving time, money and manpower in administration. It will automatically be allocated to the most cost-effective carrier via the specialist online booking system. Inclusive customer services manage their client enquires, leaving them free to grow their business. Daily online reporting so their accounts department can recharge their logistics costs.

RESULT...• One main supplier, one invoice, one booking system.• A dedicated proactive customer service team that eliminates 97% of customer queries on deliveries. • Savings across the board on the carriers due to specialised routing and utilisation of Diamond’s great buying rates.

FastManual input shipment creation takes 5 seconds. Produces a label in under a second. Provides automated address lookup for 105 countries around the world.

Tested and provenHas over 1000’s of individual corporate users.

Improves your client relationshipsCommunicate more with your clients about your deliveries - via in built CRM function, customisable automated emails, SMS and user alerts.

MobileAccessible from PC, laptop, phone or tablet with internet access, anywhere in the world.

Tailored to youBuilt around your shipping requirements. Designed to give you control. Flexible to adapt to what, how and when you ship.

Keeps your transport costs lowOptional LCR (Least Cost Routing) function provides automatic selection of best carrier for each parcel based on price and appropriate delivery method - helping you to lower shipping costs. No capital investment is needed - all you pay is carriage.

Keeps you informedFully integrated allowing us to communicate in realtime with carrier systems, extract your shipping data and provide you unlimited access 24/7.

Puts you in controlYou choose; carrier, costs, service monitoring, carrier auditing.

Makes your life easierManaging multiple shipments across multiple carriers, in one place.

multicarriersolutions...

Business transformed by multicarriersolutions

CASESTUDY

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The equivalent of a warehouse, despatch manager and delivery driver all rolled in to one The perfect outsourcing solutions for the modern business

actualwarehouse

actualwarehouse...

Whether you require remote storage to supply your local engineers, traditional storage to save your office space or the most up to date and integrated fulfilment for your online business, Diamond has a solution for you.

Our simple actualwarehouse Stock Management System can integrate with your processes whether traditional or e-tail based. We can work with your off or online ordering to make any transaction a seamless part of your fulfilment. You can rely on us to keep an accurate inventory of your stored goods, pick and pack your goods and then deliver direct – to your customers, engineers or back to your office – same day or overnight.

Storage and fulfilment made easy.

YOUR stock stored in safe hands – from one pallet to an entire warehouseYOUR goods despatched – using the best carrier optionsYOU do what you do best – concentrating on your core businessWE do what we do best – running your warehouse and making sure your goods get to your customers

Our client: An online retailer selling funky helicopters. Their challenge: Their business can run from their home office BAR the import of pallets of helicopters and sending orders through the UK and internationally from their online purchasers. They want to specialise in buying and marketing their product NOT running a warehouse and pick and pack function.Our solution: To provide an actualwarehouse for their Virtual Business by providing storage, goods in, stock management, pick and pack, and despatch all rolled into one.

RESULT...• Freed from the need to run a warehouse, despatch or stock management system or employ ANY staff for this function.• Easy to budget fixed per item despatch and low cost fixed monthly storage charges.• 100% breakeven on logistics costs.

...the facts

We will grow with youFlexible storage solutions to match your business from a single pallet to a fully racked warehouse.

Simple FREE storage software forstart-ups, or integrated systems for the serious e-tailerStock control, management, pick creation and despatch inclusive option.

Integrated with our multicarriersolutionsChoosing best despatch provider automatically or least cost options.

Online booking, track and traceEasy to use online monitoring of consignments.

Proactive customer serviceWe monitor all your despatches so you don’t have to.

Assured deliveryWe don’t rest until we know your goods are successfully delivered.

actualwarehouse...

Easy outsource fulfilment with actualwarehouse

CASESTUDY ‘

Mark Rose, Boosh365

We love working with local businesses and Diamond Logistics give us the local business feel we love, and always the service of a large logistics company. Top notch!

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Friendly, efficient, helpful and reliable. Stevens and Bolton, Solicitors

Excellent service throughout, even got a phone call from the courier to confirm he had delivered. Andy at Mailing Answers

Forward thinking company with excellent customer service, the team are dedicated and fully committed. I’m a very happy customer. Ross, Taste Vending

Diamond Logistics have been fab from day one - just a phone call away, they’re friendly, approachable and will always sort out any enquiries ASAP. Their delivery drivers are well turned out and utterly friendly and professional. Can’t recommend them enough. Kyleigh, Kyleighpapercuts

The thing that really makes Diamond Logistics Bournemouth stand out from other companies we have worked with is the friendly and helpful approach of all their staff. Gwen Doherty, World of Willow

The service is second to none and the savings have been very good. Combined with excellent customer service I would highly recommend Julian and Diamond Logistics. Burcas Ltd

It is nice to deal with a logistics company that has the personal touch. The booking system is very straight forward and easy to use and it’s also very easy to keep track of our parcels. Lunt’s Casting Ltd

We have been very happy with the services that Diamond Logistics provide. Any problems with deliveries have been handled promptly. Rudd McNamara

You keep me informed, you reply quickly when I phone, you are always friendly on the phone, your couriers are polite and never scruffy! I feel you are trustworthy with our very important documents. Surrey Chambers of Commerce

Professional, likeable staff, excellent service levels... We’ve never had to chase a collection. Pathology Lab, London

I know after I have made the initial call, booking a collection, that our customer will receive the goods as requested. No more worries for myself if the goods will be there or not. Packaging manufacturer, West Sussex

I came across Diamond Logistics when I was desperate for a package to be delivered within a short time frame. Other couriers had said that I’d missed the deadline – the package would have to go the following day. Diamond also said the deadline had been missed but they went out of their way to deliver the package on time. Estate Management company, Sussex

A truly refreshing company who are eager to please and provide a great personal service. Mark, Plastic Sales Limited

You are ‘Real Diamonds’! Administrator at Bullseye Awards & Garments

You pulled out all the stops as you usually do so thanks again! Marketing Director at Bullseye Awards & Garments

You’re the best couriers in the world!! Account Executive at Harding’s Print Solutions

Fast, fair and fab. Rob May, ramsac

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what our clients say...