INSTRUCTIONS

VOICEconnection Instructions for use with DIALconnection

• Log into SUITEconnection

• Log into Eyebeam

• Click on DIALconnection, then Launch

• Choose the Campaign

• Choose the Script name

• Only the ones you are approved for will show

• Click LAUNCH button which will open the Button

page

• Wait for Eyebeam to ring with a call, then click answer.

• Use VOICEconnection to converse with customers.

• Do every script step in order.

• Only use expressions and rebuttals if needed.

At the end of the call, IF the call is to be POSTED:

choose disposition and it will automatically save

• If the call will be TRANSFERED:

• Click TRANSFER and complete the form

DISPOSITION DEFINITIONS

VM = Voicemail

NI = Not Interested

NA = Not Available

NQ = Not Qualified

WN = Wrong Number

DNC = Do Not Call

TRANSFER = Completed script and transfer to

client

POST = Completed script and posted to client

INCOMPLETE = Did not complete script

HANGUP = Customer Hung Up

CALLBACK = Customer Request Call Back