Dial Sure

Calling Line Identity Localisation

[email protected] | 0345 680 6800 | www.dialsure.com

Withheld or Unknown Number:

How would you respond to the following incoming calls?

In a recent independent survey of 2,000 UK

consumers, 71% said they were either

UNLIKELY TO, or WOULD NOT

answer a call from ablocked or withheld number.


0845, 0870 and Freephone Numbers:


In the same survey and somewhat

surprisingly, 66% said they were also

UNLIKELY TO, or WOULD NOT

answer a call from an 08 number (including 0800 numbers).


Local Area Code from Called Party's Area:


Conversely - and creating a major

opportunity for your call centre - 75% said they were either

LIKELY TO, or WOULD

answer a call from alocal geographic number.


Dial Sure: Targeting the 75%

Dial Sure allows YOUR call centre to reach the 75% by displaying the Calling Line Identity (CLI) of a town or city close to each called party on a per-call basis.

All calls made by your dialer are AUTOMATICALLY localised according to the postcode or area code of the called party. Though this is done in real time, it adds no perceptible dial delay.

We operate with more than ¾ of a million numbers covering almost every UK area code. This makes Dial Sure localisation highly effective.


Mobile CLI PresentationWith improvements in customer contact rates provided through the use of CLI Localisation, Dial Sure customers also have the option of using a mobile CLI for presentation purposes.

Dial Sure mobile numbers provide full return call capability to ensure that missed callers are directed to the appropriate call centre or campaign that originated the call.

Unsurprisingly, the use of a mobile number as the presentation CLI has also generated significant increases in contact rates.

Dial Sure may ONLY be configured to present an 07 number when calling a mobile phone. It is not possible to present a mobile number to a call made to a landline number.


Dial Sure: Implementation

No equipment or installation;No internal operational changes;No up-front costs;No downtime or disruption to service;Full integration with existing equipment / services.

I set aside half a day to set upDial Sure but did it in 30 minutes. Martin Cooke,

Reason8


28%

Average increase in Contact Rates


Recent Results: The Cheque Centre

New Customers: Contact Rate

Existing Customers: Contact Rate

All Customers: Returned Calls

0 50 100 150 200 250 300 350 400

With Dial SureWithout Dial Sure


So, what do users think?

Dial Sure immediately started to produce great results within our collections team, giving us an

increase in pick up rates of 35% within New Debt, 120% within our Aged Debt and a 265%

increase in Returned Calls to the business. Implementation was fast and simple with very

little input from our IT Team.

Michelle Holloway, The Cheque Centre


So, what do users think?

We started working with Dial Sure after taking an interest in the CLI Localisation service. Given almost no lead time

by ourselves due to external business pressures, the expertise and willingness to go above and beyond shown

by the entire Dial Sure team was genuinely refreshing, and that commitment has not lessened in the subsequent

relationship. Dial Sure is an exceptional service, plain and simple - they have our thanks, and our business.

Paul Leahy, ICON Communication [email protected] | 0345 680 6800 | www.dialsure.com

Paul TaylorSales Manager, Nexbridge

03456 800 [email protected]

Further Information


Dial Sure

Technology

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