"Welldoc BlueStar: Mobile Prescription Therapy" at the 2014 DiabetesMine Innovation Summit
DiabetesMine Usability Innovation Awards - the 2015 DiabetesMine Innovation Summit
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Transcript of DiabetesMine Usability Innovation Awards - the 2015 DiabetesMine Innovation Summit
USABILITY INNOVATION AWARDSIntroducing the DiabetesMine
TM
Highlighting innovations that make diabetes care easier
…mainly for patients, but also for all stakeholders
“It doesn’t have to be complicated to be impactful”
Core Concepts
“Do More of What’s Working”
Providing Inspiration
Surveying the Landscape
Honoring those who make the diabetes routine easierPresented by:
Categories
Design
Who Did We Ask?5,000+ patients asked to nominate innovations
Respondents5,195
Type 23,690 (71%)
Type 11,505 (29%)
Type 1 Kids*165 (11%)
Type 1 Adults1,336 (89%)
Type 2 Insulin1,696 (46%)
Type 2 Non-insulin1,994 (54%)
Pump users1,317 (25%)
CGM users872 (17%)
MDI No Pump655 (13%)
BG test > 3x/day2,734 (53%)
T2 on GLP-1446 (12%)
West1,103 (21%)
Northeast1,069 (21%)
South1,721 (33%)
Midwest1,255 (24%)
Type 1 A1c ≤ 7%699 (49%)
Type 2 A1c ≤ 7% 1,920 (58%)
Type 1 A1c > 7%720 (51%)
Type 2 A1c > 7% 1,406 (42%)
How Did We Ask? “We're looking for innovations that have significantly eased life with diabetes in the following four categories. Is there a product, service, program, or individual that you would like to nominate?”
Education: New ways for people with diabetes to help themselves
Glucose control: Better ways to help people manage their BG every day
Ease of access: Easier ways for people to get the care they need
Device design or interoperability: A new device, service or software that is truly easy to use, or a new way of combining data from tools we already have
These innovations can come from diabetes drug or device makers, doctors' offices/clinics/hospitals, pharmacies, insurers, software companies, individuals... anyone.
Results
• Participating: 13% adults w/ T1D, 19% D-Parents, 6% adults w/ T2
• 563 nominations and 540 comments
• Most-nominated category: Education with 40%
• Least-nominated: Access with 11%• Many well-known companies & products
nominated (and a few not so well-known)
Observations
Education, education, education• Education appeared in other categories
too • Something for everyone — multiple
channels for multiple paths and learning styles
Personal connections & accountability really matter• MANY nominations for individual HCPs
(endocrinologists, CDEs and PCPs)
Insights
We wanted more!• 10% of dQ&A Panel Members made a
nomination• No nominations for online or web
services to streamline the pharmacy experience (?)
Where’s tech?• With a couple of notable exceptions,
smartphone apps and wearables were conspicuously absent
Nominees in…
FINALISTSEducation
“Conferences are informative and motivating”
“Gives me an unbiased view of new devices, meds, and services”
FINALISTSEducation
Founded by Dr. Steve Edelman in 1995 100+ ‘hands-on’ events that attract
patients and their family members Special events for Latinos and Native
Americans Light touch, humor
FINALISTSEducationSteven Ponder, Sugar Surfing
“… a helpful new way of thinking about dynamic diabetes management.”
“Maintains an active, educational presence on Facebook.”
FINALISTSEducation
Unique methodology of ‘mindful D-management’
Rely on CGM monitoring; be ‘in the moment’; analyze; then execute
Crowdfunded book & online updates POV of an HCP + Patient
FINALISTSEducation
“A lot of useful information about all aspects of diabetes.”
“Great site for education, food suggestions, menus, meds, etc.”
FINALISTSEducation
1 M registered members Huge depth & breadth of content in
multiple formats – web, email, TV Amazing Who’s-Who of expert
contributors Focus on ‘real people, real stories’
Nominees in…
FINALISTSGlucose Control
Dexcom CGM“CGM that is accurate enough to guide management!”
“Game changer that’s allowed me to always know my blood sugar no matter where I am or what I'm doing.”
FINALISTSGlucose Control
Multiple nominations. Impossible to ignore its impact on users (they nickname theirs!)
G4 has highest Net Promoter Score of any device dQ&A measures (70% range)
Come a long way!! Back in 2010 CGM had the lowest NPS of any device category
Oh, and that deal with Google too...
FINALISTSGlucose Control
MySugr“Easy-to-use app to track BG, carbs, insulin, etc. & motivating through use of game to tame the ‘monster.’”
“I love that I can just print the report and give it to my doctor.”
FINALISTSGlucose Control
Multi-lingual suite of mobile & web apps Customizable logbook + ‘Academy’ (tips
and training) + ‘Importer’ (uses phone camera to capture meter readings) + ‘Analysis’ (BG trending and tracking)
Highly rated by users – 53% consider it ‘indispensable’
Fun with ‘the diabetes monster’
FINALISTSGlucose Control
Nightscout“It keeps us constantly knowledgeable about CGM data while being discrete.”
“Life-changing… it has helped me better my A1C.”
FINALISTSGlucose Control
Multiple nominations, many from parents
‘DIY’ volunteer-driven development of remote monitoring solutions for CGM data
CGM in the Cloud facebook group (15,000 members): ‘open source, open data, open hearts’
Many configuration options, constantly growing
Nominees in…
FINALISTSAccess
“For people who don't have the means, this is an outstanding organization in Charlotte, NC.”
“Local, supported by a cadre of community professionals, offering ‘wrap-around’ services from education to medical assistance.”
FINALISTSAccess Cardiac resource center serving
>7,000 local patients annually “Preventive care through education”
(filling a medical gap) 4 employees + free clinic staffed by
24 volunteer physicians Works with Volunteermatch.org to
find more people w/ the right skillsets
FINALISTSAccess
“Getting appointments, prescription renewals is very easy. Extremely personable staff, from receptionists to doctors.”“Very responsive outside of clinic visits. I can't imagine a better clinic.”
FINALISTSAccess
Established in 2011 as a ‘center for excellence’ treating PWDs into their ‘20s
Associated Benioff Children's Hospital ranks in Top 10 endocrinology centers by U.S. News & World Report
Focus on family dynamics and social structure
Pilot program for Transition Age Latino Youth
FINALISTSAccess
“They have lower prices and don't complain about special orders.”
“Ease of access and $4/month prescription plans.”
FINALISTSAccess
2% of U.S. GDP or $1 out of every $50 spent = Kroger, Target, Costco, Walgreens and Home Depot combined!
Net Promoter Score of 28% (middle of the pack)
Convenience & low prices are key! (even for patients who complain about the service)
Potential to lead on pricing (not yet doing this according to GoodRx.com)
Nominees in…
Design
FINALISTSDesign
QuellAnalysts’ pick!
“About the same thickness as an iPhone 5, relatively lightweight, and its strap resembles a sports band that can easily be hidden under clothes.”
FINALISTSDesign Elegant development/adaptation of
TENS unit for painful diabetic neuropathy – uses electrostimulation to block pain signals
Alternative to drugs that are partially effective at best and prone to side-effects
Highly rated so far by early users; currently available OTC only
Meets a real and serious need
FINALISTSDesign
Tandem t:slim“First of its kind user interface and simplicity and ease of use. Eco-friendly rechargeable battery.”“They are truly… listening to their customers’ wants to decide what to do next.”
FINALISTSDesign
Heavily design-driven and patient-influenced
High satisfaction and Net Promoter Score ratings from users
Integration with Dexcom G4 launched September 2015
‘Try before you buy’ t-simulator app; online updating of pump software in the works
FINALISTSDesign
“Gives suggestions based on CGM readings; easiest program I have seen to date and very helpful.”
“You can easily toggle between charts, graphs and data logs… So easy to use and helpful. Love it!”
Dexcom Clarity
FINALISTSDesign Elminates major beef with management
software – REAL ‘automatic upload’ was the #1 desired improvement
Clear & well-liked dashboard view Estimated A1c, average BG, hypo risk, time
in range, calibration adherence, ‘best day’ report, compare days feature
Patient and HCP share the same view of data
FINALISTS
• TCOYD• Steven Ponder, Sugar
Surfing• dLife
• Dexcom CGM• MySugr• Nightscout
• HeartBright Foundation• Madison Pediatric
Diabetes Clinic• Walmart
• Quell• Tandem t:slim• Dexcom Clarity
Design
Let’s Vote!!
Text DBMINE to 22333
to enable voting…
Honorable Mentions
Honorable Mentions
WINNERS!
•TCOYD
•Dexcom CGM
•Madison Pediatric Diabetes Clinic•Walmart
•Tandem t:slim•Dexcom Clarity
Design
Everyone Wins…
Highlighting the good work that improves life with diabetes