Día Neocenter | |Mitel Lider en inovacción de comunicaciones unificadas empresariales

MitelUnified Communications Business

Juan Antonio GonzálezChannel Account Manager

June 2015

| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.

Agenda

• Corporate Presentation

• The 6800 Series and Conference Devices (S850i & UC360)

• Hardware – Phones & Accessories

• Software – Features

• Mobility Solution based on SIP DECT®

• Solution Overview

• Mitel Hospitality

• Solution Overview

• Questions

2


80% Europe(50% France + Germany)

GEOGRAPHIC DIVERSITY OF REVENUE(50% France + Germany)

United States UK Canada & CALA ROW

Aastra + Mitel


Mitel Today

MitelUnified Communications


Conferencing and Collaboration

• Companies that use advanced Unified Communications & Collaboration (UCC) technologies gain a clear competitive advantage

• Of those companies that have deployed UCC tools:

• 72 percent say that they have experienced better performance

• 77 percent believe UCC technologies enhance employee mobility

• 86 percent say the tools have improved innovation within the organization

Source: Frost and Sullivan, 2012

8


Conferencing and Collaboration

10

Video Conferencing

Solutions

Unified Communications

SolutionsMitel

Conferencing & Collaboration Solutions Bridge

the Gap


Mitel Conferencing and Collaboration

11

6800 SeriesS850iUC360


Quick History of Aastra SIP Phones

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Life Begins: 1.x firmware, NOW DISCONTINUED

6757i CT6751i 6755i 6757i6753i

9112i 9133i 480i 480i CT

9143i 9480i 9480i CT

6730i 6731i 6735i 6737i 6739i M680i M685i

Life Evolves: 2.x firmware, NOW DISCONTINUED

Life Takes Off: 2.x firmware, NOW DISCONTINUED

Life Expands: 3.x firmware, SELL SELL SELL

Life Is Good: 4.x firmware, SELL SELL SELL!

6863 6865 6867 6869 M680 M685 K680


Quick View of Market & Channel• Keys Markets:

• Aastra PBX’s – MX-ONE, A5000, A400, Clearspan, Opencom, Telepo

• “Open Standards SIP Market” – BroadSoft, MetaSwitch, Genband, Asterisk, FreePBX, Schmooze …….

• Sold World Wide – Strong in EU, NA less so in ASIA/MEA

• 30 language packs

• Positioning:

• “Standards Based” – Comprehensive SIP compliance, extensive Interoperability

• Cloud or Premise based solutions

• “Enterprise grade quality” – Design for the business market

• Strong Feature/Price Ratio – Feature rich, competitive price, high quality offer

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Introducing The 6800 Series SIP Phones

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Hardware


Mitel 6860i Series – The best experience merged with the latest technology

• Full featured SIP terminal family

• High audio quality & Modern design

• Full feature set delivered by MiVoice MX-ONE 6.0

• XML Menu driven diversion options, key assignments, Logon/logoff, free-seating, Solidus Phone Agent

• Centralized provisioning via MX-ONE Provisioning Manager

Mitel 6860i – New SIP Phone Generation


Mitel 6860i – Model Overview

• 6863i – (Level 1)• Low cost SIP phone,

compact footprint• Dual port 100BaseT

with hardware switch, PoE

• 6865i – (Level 2)• Low cost GigE SIP

phone• Dual port GigE, PoE,

DHSG/EHS headset, Paper/LCD Expansion Module support, Backlit Monochrome LCD

• 6867i – (Level 3) • Mid range color GigE SIP phone• 3.5” Color QVGA 320x240 pixel,

Dual port GigE, PoE, DHSG/EHS, 6 Softkeys, 4 soft context keys, LCD/Paper Expansion Module, Keyboard option

Mitel 6800i family – Our best experience merged with the latest technology

New 6869i and Accessories

• High end color GigE SIP phone• Larger Color display, 12

Softkeys, 5 soft context keys• LCD Expansion Module,

Keyboard option


Mitel K680 Alpha-Numeric Keyboard• K680 Detachable Magnetic Keyboard

supported on• 6867 and 6869 models

• Magnets for the phone-side interface included in package

• QWERTY, QWERTZ, AZERTY keyboard layout versions available

• Powered by the phone • No batteries • No charging• No cords• Not USB

• Easy user input for dial by name, directory lookups, and for XML apps!

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6800 4.x Firmware Software Features

• TLS/SRTP

• 802.1x

• Mutual authentication (server & client)

• Web Interface

• Admin/User levels

• Config files

• startup/model/MAC/encrypted

• Downloadable Language Packs

• Picture ID lookup

• Local Dialplan

• BLF/BLF/List

• SCA

• One touch xfer/conf

• Cal Park/Pickup19

• Custom ring tones

• Priority alerting

• ACD

• Barge in/whisper

• LDAP

• Microsoft Exchange

• Broadsoft XSI

• Server White lists, Blacklists

• DHCP options: 2,12,42,43,60,66,77,120,132,159,160

• SNTP

• RTCP-XR (MOS)

• QOS/TOS/DSCP

• HTTP(S)/FTP/TFTP

• Tr-069

• DNS-SRV

• LLDP-MED Phone lock with PIN

• RTP streaming

• Paging

• Intercom

• Call Recording

• Outbound/back proxy support

• XML API

• XML SDK

• Background image on idle screen

• Branding splash screens, background image, Web UI, locking config parameters

• Auto line focus switch thing

Almost 10 years of Software Development !!!!!


6800 Series SIP Phones - Roadmap

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Phase 2: Additional Model to 6800i Series

• 7” Color Touch Display (800x640)

• 2 GigE Ethernet Ports (LAN/PC)

• PoE Class 3 base phone

• Enhanced WB Speakerphone

• Embedded BT Wireless

• Powered USB Port

• Trickle Charger for Optional BT handset

• 24 line support with expansion module

• Mobile Integration Feature Set

• Wide range optional accessories

• BT Cordless Noise Cancelling Handset

• Noise Cancelling Corded Handset

• Color Expansion module

• WiFi Dongle

• Line Interface Module

• DECT cordless Handset

6873 Highlights – Executive Color SIP Phone

Shipping Jan 2016


22

NoiseCancelling

CordedHandset

DECT Wireless Handset & Dongle

BluetoothWirelessHandset

WiFiUSB

Dongle

USB Analog Line Interface Module

(LIM)

BluetoothUSB

Dongle

USB/BT Speakerphone

Mid 2016 Q32016 Late 2016 Onwards

DECT Handset

6800 Accessories Roadmap

S850i &UC360


MiVOICE AUDIO CONFERENCING UNIT

• Built-in four-party audio bridge

• 22 kHz HD audio support

• Provides crisp, clear audio reducing listener strain

• Array of 16 mics utilizingBeamforming technology

• 360-degree seamless sound pickup from up to 13 feet away

• Noise Reduction and Automatic Gain technologies

• Dedicated Digital Signal Processor (DSP)

• Access to Corporate directory


MiVOICE VIDEO & VISUAL COLLABORATION

• Presentation display to remote participants

• Picture-in-Picture style

• Built-in four-party HD video bridge

• Support for Ethernet camera up to 720p x 30 fps

• Open, standards-based collaboration

• H.264 Baseline and High Profile standards for bandwidth / video quality optimization

• SIP Interop

Easier, more spontaneous multimedia collaboration


S850i - Audio

High definition audio bandwidth

Immune to cell phone interference• 100% GSM/Blackberry/iPhone immune

Rechargeable• Up to 8 hours of talk-time

Operates in or out of the charger base

Microphones and speaker can be placed independently of each other

S850i comes with 2 omnidirectional mics; a lapel (wearable) mic can be purchased separately

Omnidirectional mic Lapel (wearable) mic

Mobility based onSIP-DECT®


• A multi cell, IP based DECT infrastructure

• Just RFPs and LAN, no additional hardware required

• IP & SIP on the wire

• DECT in the air

• Best voice quality

• Encryption

• Seamless handover

• Download over the air

• Centralised, WEB based configuration

SIP-DECT®

SIP-DECT® is…


Scalability – Fits for all sizes

Same technology from 1 up to 4.096 DECT bases

Server-less for systems up to 256 radio bases

Linux DECT server for large cellular networks

Virtualisation of DECT server functionality (OMM)

Up to 10.000 DECT handsets configurable in one solution

Mitel SIP-DECT®


• SIP-DECT is part of the Open Standards & Solutions portfolio

Standard product for campus mobility on a wide range of SIP compatible call managers

• Mitel call manager portfolio

• MiVoiceBusiness,MX-ONE,A400,A5000

• Broadsoft, Metaswitch, Avaya, CS100/Aura

• Microsoft Lync(A2P2 with AudioCodes SPS)

• OpenSource solutions

• Asterisk, Kamailio

SIP-DECT – Interoperability


Handset family

SIP-DECT Portfolio

Base stations

Indoor Single /

Outdoor w/wo external Antennas

RFP 35 DECT

RFP 36 outdoor

Common features• 2” TFT display• Hands free mode• Headset connector• 3 colour LED• Programmable keys• Message & alerting• Video over MJPEG

Aastra 612d• Basic model

Aastra 622d• DECT business phone with BT and side

keys

Aastra 632d• Ruggedized DECT business phone


SIP-DECT® Release 5.0 – Terminal Video

Fast overview with live video on handset

Handset shows MJPEG from USB Cam connected to RFP 35

Camera can be selected by menu or via link from message2 DECT channels are transmitting the video streamIntegration of video surveillance to vertical applications

Mitel HospitalitySolution Overview


Mitel in hospitality

Global Flags

Independent

Mid Market Upscale Luxury

FIRMDALE HOTELSLONDON

Economy

Cruise

http://www.maybourne.com/home/

http://www.macdonaldhotels.co.uk/home.htm

http://www.redcarnationhotels.com/

http://www.dubaimarinaresidence.com/

http://www.barcelo.com/BarceloHotels/en_GB/home-barcelo-hoteles.aspx


Building Management

system

Ticketing / Workflow

Management System

Security system

PropertyManagement

system

Call Control

Guest Services

Voicemail

Auto attendant

Recorded Announcements

Audio / Web / Video Conferencing

Reservations

Feedback and social media

Mobile staff

Guest rooms

Conference Rooms

Administration

Mitel in hospitality


Managing guest experience

A few IP display phones in guest facing areas can help to make a good impression. By adding cordless handsets on front desks, visitors can move away from busy reception areas to have a private conversation. Hotel logo’s can be added to a color display phones at no extra cost

First

Impressions

Use day/night service, call routing, auto attendant and recorded announcements to ensure incoming calls are always answered.

Managing Telephone Calls

Guests can be tagged with one of 10 identifiers. When a staff member answers a call at the console or on a display telephone the identifier is displayed. Use for VIP’s, Honeymoon, Conference, Special Package Guests etc

Identify special guests

The web and social networking sites enable news to travel fast! Identify and deal with issues before they impact occupancy levels by providing a speed call key to the ‘general manager’s’ voicemail box

Your feedback is important

An IP display telephone + Hospitality template can be used to provide a low power, always on, ‘voice enabled kiosk’ in common areas and conference rooms. Provide information about hotel services and local attractions

Providing Guest Information

Call Block and Do Not Disturb can be used to ensure the guests privacy is managed at all times

Guest Privacy

Play recorded announcements as part of a wake up call. The system will also mange personal wake up calls for ‘VIP’ guests!’

Wake Up Calls

Simple steps ….


Hotel branded guest management application accessed from smartphone,

tablet or laptop

• Requests are intelligently routed to appropriate staff member

• List view tracks progress of submitted requests

• Requests can be escalated to a team leader

• Benefits

• Improve speed & efficiency

• Prevent negative feedback on social media

• Real-Time reporting

• Staff accountability

Managing guest experience

https://www.youtube.com/watch?feature=player_embedded&v=ihzxrV2giNM

https://www.youtube.com/watch?feature=player_embedded&v=ihzxrV2giNM


Voice System• Call Control• Operations• Conference• Customer Interaction• Voice Mail

Front of House• Billing• Reservations• Guest preferences • Call Accounting

PMS

SMDR• Brilliant

• MICROS Fidelio Opera

• Par Springer Miller

• OnQ (Hilton)

• Welcome Computer Systems

• Mitel

TYPICAL HOSPITALITY SOLUTION


MiVoice Business – Hardware options

3300 AX 3300 Mxe

Standard

3300 MXe

Expanded

Distributed Centralized

Maximum number of devices

576 350 1500 ‘Unlimited’ 5000

Maximum number of IP Phones

288 300 1400 ‘Unlimited’ 5000

Maximum number of SIP devices

288 300 1000 ‘Unlimited’ 3000

Maximum ACD agents 50 100 350 350 350

Maximum number of consoles

8 16 24 24 24

Maximum number of analoque phones

288 396 396 / 1500 ‘Unlimited’ 5000

Options Dual PSU

Dual Fans

Raid controller

Dual HDD

Dual PSU

Raid controller

Dual HDD

Dual PSU

Raid controller

Dual HDD

Dual PSU

Redundant components are

standard


Mitel Streamline enables hotels to modernise communications and improve internet services without the cost and disruption normally associated with upgrading cabling infrastructure

• New form of Ethernet LAN switch which enables integration with sites that have legacy wiring

• Delivers Ethernet and PoE over a single pair of telephony wire

• Reaches +300m …more than four times the reach of traditional data switches

• 24- and 48-port configurations

Investment Protection

#Mitel

Día Neocenter | |Mitel Lider en inovacción de comunicaciones unificadas empresariales

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Transcript of Día Neocenter | |Mitel Lider en inovacción de comunicaciones unificadas empresariales