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DHL EXPRESSWhere international shipping is fast, accurate and always reliable.

DHL World Capabilities

DHL Express Kuwait

E - Shipping Solutions

1Kuwait’s Leading Express Provider

Why choose DHL to and from the Kuwait

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8 HOW TO WEIGH AND PAY

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For more information, please visit: http://www.dhl.com.kw

International Express Market LeaderDHL is the leading provider of international Door-2-Door express delivery with a strong history in Kuwait and a strong commitment to the local market.

Best Service Quality, Strongest InfrastructureWe continuously strive to improve service quality; we also offer the largest and most capable service infrastructure in the Kuwait.

Widest Service PortfolioThe Kuwait market requires a high degree of sophistication and quality.

Single Contact, Total SolutionSeamlessly linking to a regional and global network of over 220 countries and territories, we provide one-stop,integrated logistics solution for express logistics.

DHL EXPRESS LOCAL KNOWLEDGE

international specialists and is the logistic market leader occupying 47% of Kuwait's marketshare.

DHL Express Kuwait drives an Insanely Customer Centric Culture as our customers are the core of our business and excellent customer service will bring us further success. Customer convenience is a key to supporting you and with 5 service points across Kuwait- we are always close by!

Since DHL Express KW commenced in 1978, it has been the logistic market leader in Kuwait. DHL Express Kuwait is the only

demonstrates our commitment to growing our market share and to always be the leading logistic company in the country.

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For more information on all DHL Express services, please visit: http://www.dhl.com.kw/en/express/shipping.html

2 INTERNATIONAL SHIPPINGDiscover the many services and solutions DHL Express can offer your business.

Economy SelectOur international economy service is designed for your single or multi-piece shipments and pallets to major cities across the Middle East, offering the reliability and shipment transparency for your business needs.

on destination.

At DHL, we’re committed to using our international expertise and world-class service to help ensure your success. Our versatile and reliable delivery options provide you with express services to over one hundred thousand destinations around the world.

DHL EXPRESS 9:00DHL EXPRESS 12:00

DHL EXPRESS WORLDWIDETIME DEFINITE IMPORT SERVICES

Time te Services

services include:

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2 INTERNATIONAL SHIPPING

3 OPTIONAL SERVICES

4 CUSTOMS CLEARANCE

5 SERVICE POINTS

6 E-SHIPPING SOLUTIONS

7 SHIPMENT PREPARATION

8 HOW TO WEIGH AND PAY

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3 OPTIONAL SERVICESOur optional services are designed to help meet your specific needs.

To learn more about each of these Optional Services, please visit:http://www.dhl.com.kw/en/express/optional_services.html

• Insurance

• Shipment Preparation

• Non-Standard Pickups & Deliveries

• Delivery Signature

• Hold for Collection

• GOGREEN Carbon Neutral

• Payment & Billing Options

• Saturday Delivery

A range of payable services that provide the flexibility to address your specific shipping needs have been designed to complement the international shipping delivery offered by DHL Express.Examples include:

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8 HOW TO WEIGH AND PAY

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4 Customs ClearanceDHL Express Kuwait- we pride ourselves on our customs clearance capabilities

For more information about customs support, please visit:http://www.dhl.com.kw/en/express/customs_support.html

This guide provides customs regulations and requirements for the following countries: • Saudi Arabia • Kuwait • Bahrain • Oman • Qatar • UAE

Click here, to download the DHL Express Middle East Customs Guide.

• Yemen • Lebanon • Jordan • Syria • Egypt

• Afghanistan

Customs clearance advantages with DHL ExpressWith over 220 countries in the world actively involved and regulating trade, it is increasingly complex and time consuming to understand all of the requirements to legally ship to or source from a given country. DHL Kuwait professional customs & gateway team will be always there to ease your life through providing you with technical support, expert advice and all possible solutions to get your shipments delivered in the right time. In Kuwait, we operate in both airport and land

services such as Pre-clearance of both road and air shipments, advance payment of duties, obtaining different regulatory

give our customers potential advantages. Our professional, dynamic and dedicated customs CS will be there to support you anytime you have queries about local customs requirements even before dispatch to help you get right paperwork, reduce your overall cost through professional advice and get your shipments delivered smoothly. Our excellent and strategic relationship with both customs and all other regulatory bodies help us serve our customers better. In many occasions and before the implementation of any new rules, customs authorities consult us being the market leader which will help to early alert our valuable customers about any possible changes in rules and regulations. Through understanding your business and requirements, our expert team will be able to design the best possible way to handle your shipments, ship it quicker, declare it to customs correctly and deliver it to your stores within agreed transit time.

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and its hours of operation, please visit:

Enjoy convenient walk-in service offered at Service Pointsthroughout Kuwait

DHL EXPRESS EASY, our easy-to-use retail service, is offered at nearly 32,000 Service Point outlets worldwide to help you send your shipment stop by during extended business hours and one of our International Specialist will be happy to help you send your shipment

5 service points conveniently located across Kuwait, we are always around the corner and with plans for further expansion we are constantly investing in your convenience.

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8 HOW TO WEIGH AND PAY

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For more details on any of the above E-Shipping solutions, please visit:www.dhl.com/en/express/resource_center/ecom_tools.html

We’ll give you the E-shipping solutions you need to make shipping easier than ever.

solutions to easy-to-use desktop software:

• My DHLMy DHL is a “personal web portal” on DHL Express services allowing users to access all global applications for shipping, importing and tracking, with a single login and password. Via the portal, you can monitor shipments, calculate tariffs based on your DHL account, and request a pickup, plus many other services.

• DHL eMailShipDHL eMailShip is a simple and easy-to-use electronic tool from DHL Express. The reusable PDF forms and step-by-step instructions make shipping quick and easy. Users can prepare and print waybills, shipment forms, customs documents and pickup forms and send them via e-mail—saving you time and effort!

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Ordering Shipping Supplies

Dangerous Goods

7 SHIPMENT PREPARATIONLet us show you the best way to prepare a shipment.

For more details on Shipment Preparation and Packaging, please visit:http://www.dhl.com.kw/en/express/shipping/shipping_advice.html

Packing Your Contents• Choose the size of the box according to its content.• To help prevent the contents of your container from shifting during shipment, make sure to use plenty of packaging material on all sides.• Put fragile goods in the center of the box and ensure you use packing material to cushion the goods on all sides. In addition, clearly mark the package “FRAGILE” on the outside of the box.

Sealing Your Package• If reusing an old container, check to see that it’s in good shape and remove or conceal old addresses, shipping labels and markings.• Avoid over-sealing your package—customs staff can open any shipment.• Don’t use masking tape, duct tape, wrapping paper, string, rope or cellophane tape on the outside of your packages.• “FRAGILE” and “HANDLE WITH CARE” labels are not a substitute for careful packaging.

Click here for a step-by-step guide on how to prepare your DHL Airway bill.

Before preparing a shipment, it’s the shipper’s responsibility to ensure that the items in the shipment are properly packed. Follow these steps to help ensure your shipment arrives at its destination in optimal condition:

Whenever possible, we strongly advise you to use DHL Express packing materials and labels. Our materials are designed for withstanding the normal wear and tear of international shipping and are designed to work seamlessly with our processing centers. To order supplies in your area, simply visit the link below and use the drop down menu ‘Order DHL Shipping Supplies’ section to select your location.

DHL is an established carrier of Dangerous Goods and we adhere to international regulations and agreements governing the shipment of these goods. For more information about any regulations that may apply to your shipment of Dangerous Goods, please contact one of our International Specialists.

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8 HOW TO WEIGH AND PAYLearn how to Weigh and Pay your shipments quickly and easily.

To get a rate quote for your shipment, please visit:http://dct.dhl.com/input.jsp?langId=en

• Your DHL Account Number• The Shipper and Receiver’s names, countries, cities and ZIP/Postal Codes• Your package(s) weight(s) and dimensions• Your shipments declared value (if it is dutiable)• Shipment Value Protection/Insurance details

Specialists to obtain a Waybill form, or visit one of our Service Points. You may also want to quickly review the interactive Way

• Check

• Cash

• Bank transfer

• Credit card

• Debit card

bill diagram on our Website, where we walk you through how to ll out the form.

We’ve made determining the cost of your shipment very simple. Just use our DHL Capability Tool online. Make sure you have the following information on hand:

Payment options

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MyAccount

MyAccount is a simple, easy to use web-based service that gives you greater control every step of the way. By simply logging onto your MyAccount service, you’ll be able to access invoices earlier, query accounts online and print off any copies of paperwork you may need. It gives you greater access, speed, reliability and visibility, quicker and more effectively than ever.

Simply click here to set-up MyAccount.

Get DHL on your Desktop – More Control, Less Hassle, No Paper

• View any invoice

• Receive invoices

• Download documents in a variety of formats, including CSV, PDF and XML

• Retrieve Waybills electronically

• Review your entire online billing history

Discover how easy it is to use our electronic billing service. Managing your shipping invoices has

invoicing documents by providing you with online capabilities to:

For more details on our E-billing services, please visithttp://www.dhl.com.kw/en/express/resource_center/electronic_billing_myaccount.html

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10 CONTACT INFORMATIONWe’re here to help you whenever you need assistance.

Please don’t hesitate to get in touch with one of our International Specialists whenever you have a question or need our help and support. Our specialist knowledge across all business sectors allows us to

from logistical support to scheduling a pick up - no issue is ever too small for us to lend you a hand. So contact us right away so we can help you meet all your international shipping needs.

For more information visit:www.dhl.com.kw

Tracking:http://www.dhl.com/en/express/tracking.html

Customer Service Hotline:1808345 / 22246500