The International SpecialistAn overview of our capabilities and service offerings

DHL | Page 2CONFIDENTIAL

% ® ☻ ► ẂLeaders in

contract logistics solutions globally

Established in 1997

5000+ employees

2000+ contracted

vehicles

116 warehouses, 4 MN sq.ft.

% ® ☻ ► ẂLeading air / ocean

frt.forwarder globally

Est. in 1996

1,480+ employees

680+ vehicles, 29 Air & 32 Ocean Carrier Partners

27 citiesFTZ facility @ TN

% ® ☻ ► ẂIndia’s largest Intl. Express Service

Provider

Est. in 1979

1,600+ employees

370+ vehicles, 4 freighters, over 500 Commercial Flights

659 cities

% ® ☻ ► ẂIndia’s largest domestic air express co.

Established in 1983

7425+ employees

6280 vehicles, 7 Freighters, 12

Domestic Hubs

3670 locations1.8 MN+ Sq Ft

space

We’re one name: Deutsche Post DHL

Deutsche Post DHLIn India we are….Together we are…

SUPPLY CHAIN

EXPRESS

GLOBAL FORWARDING

DOMESTICMAILDOMESTIC

The worlds No.1 logistics service provider with over 30 years of experience in India

DHL | Page 3CONFIDENTIAL 3

DHL Express: Global Overview

1,00,000 employees worldwide

Over 150,000,000 shipments per year

3 global hubs, 16 main regional hubs

Approx 31,000 vehicles

Approx 4,400 facilities

120,000 destinations served in more than 220 countries

Over 2,800,000 express customers

2 IT centers (Cyberjaya and Prague)IT

1 Global QCC 5 Regional QCCs

39 Country QCCsQCC

Note: 1) Figures stated in Annual Report 20122) Definition of a Hub: A site where DHL transfers packages between countries3) Definition of a facility: Hubs, Offices, Warehouses. Facility is where express shipments arrive from several locations, re-sorted and re-distributed to the network

BAHDXB

BKKLOS

SIN

PVG

PTY

BGYCDGBRU

CPHEMA

FRALHR

YYJ

AMS

DHL Global Hubs

Main Regional HubsTop DHL Airports

DHL | Page 4CONFIDENTIAL

DHL Express : India Overview

4

TAPA (Technology & Asset Protection Association)

More than1,600 fulltime employees

4 dedicated DHL freighters,With 19 flights weekly

Approx 7,700 vehicles

4 major gateways &

27 major service centers

659 cities served across India

Over 60,000express customers

TAPA

2 Quality Control CentersMumbai & DelhiQCC

2 Customer Care CentersMumbai & Chennai 24 X7)

Major Gateways

Major Service Centers

Note: 1) Figures stated in Annual Report 20122) Definition of a Hub: a site where DHL transfers packages between countries2) Definition of a facility: Hubs, Offices, Warehouses. Facility is where express shipments arrive from several locations, re-sorted and re-distributed to the network

DHL | Page 5CONFIDENTIAL

Our Air Network: Keeps the world in your reach

BAHDEL

SIN

BKKHKG

EMABRU

FRA

BLR

Route Lines – Days based on IN Inbound / Outbound

4 Freighters (Boeing 777/747) with 19 Flights weekly Over 500 CAL Flight Connections weekly

LEJ

*Boundaries shown in the MAP are for representation purpose only.*The above map shows only DHL dedicated freighter connections and not our commercial airline network

DHL | Page 6CONFIDENTIAL

Clearance Capability

People > 200 clearance staff > 50 Clearance Support Agents for communication interface > 30 Classifiers for complete and accurate classification Customs Brokers for accurate declaration Qualified internal clearance (Rule 8/9) staff, for handling complex

clearances

Process

Clearance in Air Pre clearance of express shipments and select formal shipments

Formal clearances of EOU, Aviation, SEZ, high value shipments on the express mode

Trans-shipment capability on courier & cargo mode CPF to capture & adhere to specific clearance instructions Clearance status visibility 24x7 through Customer Service

Infrastructure

Courier and cargo clearance at Bengaluru, Delhi, Chennai, Kolkata, Mumbai

Cargo clearance at Hyderabad, Ahmedabad, Cochin & Kolkata

DHL | Page 7CONFIDENTIAL

Time Definite: When time is of the essence

Time-critical delivery before 9:00 a.m. on the next possible business day Full money-back guarantee Guaranteed deliveries to over 8083

trade lanes in Asia, ME, EU,US & Africa

DHL Express 9:00

Time-critical delivery before 12:00 noon on the next possible business day

Full Money-back guarantee Guaranteed deliveries to over trade

lanes in Asia, ME, EU,US & Africa

DHL Express 12:00

DTD delivery of important, time-critical packages by the end of the next possible business day Quality packaging solutions ranging

from 1kg Express Box to 100kgs Express Easy Pallet Range of customs clearance

solutions in courier and cargo mode (including Govt. notified schemes)

DHL Express Worldwide (NDOC)

DTD delivery of important, time-critical documents by the end of the next possible business day

Special tamper proof plastic flier packaging Real time status update & notifications through your preferred mode of communication (email/Internet/Phone & SMS)

DHL Express Worldwide (DOC)

DHL | Page 8CONFIDENTIAL

Time Definite: When time is of the essence

DHL Import Express Your shortcut to importing from across the world!

DHL MAKES IMPORTING SIMPLE

YOURSUPPLIER

YOU

YOUR SUPPLIER’S TRANSPORTER

YOUR SUPPLIER’S CUSTOMS AGENT

YOUR SUPPLIER’S FORWARDER

YOUR CUSTOMS AGENTYOUR CUSTOMS AGENT’S TRANSPORTER

License & Schemes Clearance

EOU / STPI

Aviation

NOC from statutory bodies

Repair & Return

Temporary Import / ATA Carnet

High Sea Sale

SEZ

Complex Clearances Made Simple

DHL | Page 9CONFIDENTIAL

Pricing Comparison

1. Pick up

2. Airport Handling

3. Fuel & Warehousing Surcharge

4. Air Freight

5 Destination Cost

6. Processing.

7. Agency Fee

8. Transportation Cost

Rs.4,200

Rs. 2,376

Rs.3,650

Multiple Costs

Freight ForwarderDHL

One Price

One

Pric

e: D

oor-

to- D

oor

DHL Import Express Value for money

DHL | Page 10CONFIDENTIAL

Same Day: When fast is not fast enough

DHL JETLINE

Next best flight out with a 24 hours target delivery promise depending on pick up time and destination

Customized solution for emergency shipments

Priority pick-up within 60 minutes Priority up-liftment on fastest flight

connection Dedicated 24X7 support desk Holiday, weekend deliveries if needed

DHL SECURELINE

On-board courier or chartered aircraft with a 24hrs target delivery promise depending on pick up time and destination

Customized solution for emergency & high value shipments

On-board courier providing point to point pick up and delivery

Pick-up and delivery round the clock, 365 days a year including holidays

Dedicated 24X7 support desk

* Transit Time subject to Customs Clearance

DHL | Page 11CONFIDENTIAL

We enhance your shipping experience through customer service

Customer Service: We’re more flexible, responsive and accountable.

24X 7 Help line1 800 111 345

Always there to help you no matter

‘The time zone’

Multiple Tracking

WEB Track E-Track SMS Track

Contingency Call Center

Uninterrupted service at all times,

even in emergencies like

flood, fire, earthquake etc.

No IVR

DHL Promise

We answer your call maximum in

‘2 rings’

DHL | Page 12CONFIDENTIAL

1 or 1000 Shipments: We have an automation solution, JUST FOR YOU !

Web Shipping

A web based tool simplifying AWB & Invoice preperation

Email Ship

Simple PDF based tool – send an email to generate AWB and shipping invoice

Import Express Online

Shipping instructions sent directly to your suppliers, keeping you’re a/c number confidential

Integrate shipping platform with your website and business flow through a XML based online solution

XML PI

Connect

A PC based suite – simplifying AWB & Invoice preparation

Proview

Real time shipment alerts proactively via email or sms

My DHL

A single sign on functionality to multiple DHL shipping applications, all at one place.

E-com Solutions: Control and automate your shipping requirements

DHL | Page 13CONFIDENTIAL

Value Added Services: More than just Express

Outbound Duties &

Taxes Paid

Trade Automation

Services

Shipper Interest Insurance

Customs ServiceImport and Export clearance | High value clearance | Pre-shipment authorization | Customs document preparation | Multi-line entry clearance | Many More…

Door-to-door protection for your shipments against all risks of physical loss or damage from an external cause

Effortlessly navigate through the International trade process and increase regulatory compliance.

Get destination duties / taxes charged back and pay in India

Neutral Delivery Service

Send a dutiable shipment to an international consignee, while keeping the declared value confidential

DHL | Page 14CONFIDENTIAL

Some of the Awards won in 2012

Best Air Express Provider of the Year, Award by

ELSC

Business Superbrand by Superbrand India Pvt. Ltd.

Consumer Loyalty Award (International Express)

5th Loyalty Awards

Readers Digest Trusted Brand Awards (GOLD)

Award by Readers Digest

Best Logistics service provider for International

Express Services

The Most Trusted Express Logistics Brand

Best Logistics Provider in Vehicle Off Road Logistics

DHL | Page 15CONFIDENTIAL

Why DHL…

Over 100,000 employees

in 220 countriesSpeciali

stInternatio

nalThe