Dhaka WASA Bill Payment Factsheetdwasa.org.bd/wp-content/uploads/2020/05/Dhaka-WASA-Bill... ·...

Dhaka WASA Bill Payment Factsheet

o Customer can access this menu via USSD

o Flow is shared below

Bill Payment Menu: USSD

Dhaka WASA

1. Check Bill2. Make Payment0. Main Menu

Wat

er

1. Send Money2. Mobile Recharge3. Payment4. Cash Out5. Pay Bill6. App Registration for TK200 Bonus7. My bKash

Dial *247#

Water

1. Dhaka WASA2. Chattogram WASA0. Main Menu

Pay Bill1. Electricity (Prepaid)2. Electricity (Postpaid)3. Gas4. Water5. Internet, TV and Phone6. TV7. City Services8. Education9. Financial Services10. Other0. Main Menu

‘Check Bill’: Fixed Billers

Check Bill 1. Input Account number2. Saved Accounts0. Main Menu

Enter Bill Number

Enter Bill Month and Year (MMYYYY):

Check Bill for Water

Check Bill:

To: <Dhaka WASA>

Bill Number

< Bill Number>Month/Year <mmyyyy>

Enter Menu PIN to confirm:

1. In

put B

ill A

/C

Dhaka WASA

1. Check Bill2. Make

Payment0. Main Menu

Bill Number:

<240526>012020

Water

1. Dhaka WASA2. Chattogram

WASA0. Main Menu

Pay Bill1. Electricity

(Prepaid)2. Electricity

(Postpaid)3. Gas4. Water5. Internet, TV and

Phone6. TV7. City Services8. Education9. Financial Services10. Other0. Main Menu

SMS: Check Bill

SMS Scenario

Biller: Dhaka WASABill Number: XXXXXXXXXXXName: XYZAmount : XXXXXX.XX MMYYYY/Contact: XXXXXXXXXXXXPayment status: UNPAID as on 19/MAY/2018

Unpaid payment Status

The requested bill was already paid. Thank You. Paid payment Status

The request is Invalid Data Mismatch

Your check bill request has been received. Please wait for confirmation.

Wait for confirmation SMS at the time of check bill request sent to Middleware

Sorry, check bill information was invalid. Please try again with valid information. Data not found

Pay Bill: Fixed Biller

Enter Bill Number

Pay Bill for Water

1. In

put B

ill A

/C

Customer receives two SMS notification(s):1. “Please wait for

confirmation SMS”2. Bill payment

successful SMS

Enter Amount

Bill PaymentTo: <Dhaka WASA>Bill Number :< Bill Number>Month/Year <mmyyyy> Amount: Tk <amount> Enter Menu PIN to confirm:

2. Saved Accounts

Enter Bill Month and Year (MMYYYY):

Make Payment1. Input Bill number2. Saved Accounts 0. Main Menu

012020

Please Select Account:1.Name:<Beneficiary_Name>;

Bill:< Bill_number>2.Name:<Beneficiary_Name>;

Bill:< Bill_number>

No existing saved account

Already saved accounts

Water


Dhaka Wasa

1. Check Bill2. Make

Payment0. Main Menu

Bill Number:

<240526>

SMS: Pay Bill for Fixed and OtherSMS Scenario

Bill payment is successful.Biller: Dhaka WASAMM/YYYY: XXXXXXA/C: XXXXXXXXXXAmount: Tk XXXXX.XXFee: Tk XX.XXTrxID: XXXXXXXXXX at DD/MM/YYYY hh:mm

Successful transaction

Received pay bill request of Tk XXXXX.XX for XXXXXXXXXXX at <DD/MM/YYYY hh:mm>. Fee Tk XX.XX .Wait for confirmation.

Wait for confirmation SMS at the time of Bill payment request sent to Middleware

Sorry, bill information was invalid. Please try again with valid information. Data Mismatch

Sorry, payment amount did not match with bill amount. Please check bill for correct amount. Paid amount and biller amount not match

Sorry, bill information was invalid. Please try again with valid information. Data not found

The requested bill was already paid. Thank You. Bill already paid

Sorry, the transaction was not successful. Please try again later. Internal error

For Pay Bill (Fixed and Other): Generic failure SMS: ‘Sorry, the transaction was not successful. Please try again later.’

How does ‘Add Beneficiary’ work

1. Send Money2. Mobile Recharge3. Payment4. Cash Out5. Pay Bill6. Remittance7. My bKash

1. Add Beneficiary2. Delete Beneficiary3. View Beneficiary List0. Main Menu

Enter BeneficiaryName Enter Menu PIN

1. Biller

Enter Bill number

Add Beneficiary for Fixed Billers

New beneficiary for Dhaka WASA has been added successfully

1. Check Balance2. Request Statement3. Change Mobile Menu PIN4. Manage Beneficiary0. Main Menu




Phone6. Education7. Holding Tax8. Financial Service9. Other0. Main Menu

Water


Dhaka WASA

‘Delete’ and ‘View’ Beneficiary


1. Biller

Dhaka WASA Name: XYZ

Bill: XXXXXXXXXXXEnter Menu PIN to confirm:

Customer receives confirmation

View Beneficiary List

Deleting Beneficiary

Enter Menu PIN:

Please Select Account:

1.Name:<Beneficiary_Name>; Bill :< Bill_number>

2.Name:<Beneficiary_Name>; Bill:< Bill_number>

Please Select Account:



1. Biller






Water






Water


APP FLOWo Customer can access this menu via App

o Flow is shared below:

Dhaka WASAপািন


িবল নমব্র িদন

Pay Bill: App

Dhaka WASAপািন Dhaka WASA

পািনDhaka WASAপািন

িবল নমব্র



Pay Bill: App





Pay Bill: App


Dhaka WASAিবল নমব্র

Bill Number

Thank You!

Dhaka WASA Bill Payment Factsheetdwasa.org.bd/wp-content/uploads/2020/05/Dhaka-WASA-Bill... ·...

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