DF Disaster Recovery Plan
-
Upload
chidseymatt -
Category
Documents
-
view
223 -
download
0
Transcript of DF Disaster Recovery Plan
-
8/11/2019 DF Disaster Recovery Plan
1/40
Disaster RecoveryPlan
for Donors Forum
Original 02/06
Revised 03/07, 05/08
-
8/11/2019 DF Disaster Recovery Plan
2/40
[[This page intentionally blank]
Donors Forum of Chicago | Disaster Recovery Plan/var/www/apps/conversion/tmp/scratch_5/242931626.doc
-
8/11/2019 DF Disaster Recovery Plan
3/40
TABLE OF CONTENTS
Introuction!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
#hat Constitutes a Disaster!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!$
%est Practices!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!&
Contact Information!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!'
Prevention!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!(
Data an %ack)up *anagement!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!+,
Tape -ibrary Partitioning!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!++
Contents of Fire)Proof .afe!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!+/
Donors Forum .erver Con0guration!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!+1
Phone .ystem Recovery Plan!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!+$2lobalcom Contact Information!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!+&
3enor 4ssignment -ist!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!+(
DF Response Team!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!/,
Disaster Recovery Checklist!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!/+
Forms!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!/"
3enors 5uestionnaire!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!/$
*eeting Place!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!//
6ey Customers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!/+
7mployee Data Collection!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!//
Critical 3enors!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!/+
%lank
Donors Forum of Chicago | Disaster Recovery Plan/var/www/apps/conversion/tmp/scratch_5/242931626.doc
-
8/11/2019 DF Disaster Recovery Plan
4/40
[[This page intentionally blank]
Donors Forum of Chicago | Disaster Recovery Plan/var/www/apps/conversion/tmp/scratch_5/242931626.doc
-
8/11/2019 DF Disaster Recovery Plan
5/40
DISASTER RECOVER PLANfor Donors Forum
INTROD!CTION
The scope of this isaster recovery plan is to prepare Donors Forum in theevent that all current operations are cease! This ocument 8ill guie DonorsForum in a successful recovery e9ort to bring this organi:ation back tonormalcy!
4 Disaster Recovery Plan e0nes the resources; actions; assignments anata re
-
8/11/2019 DF Disaster Recovery Plan
6/40
./AT CONSTIT!TES A DISASTER FOR DONORS FOR!01
Donors Forum measures a $isaster in t#o cate)ories-
1. 4 isaster cause by viruses; hackers; security breaches; isgruntleemployee; isk failure; or system failure! (Recovery within 24 hours)
2. 4 isaster cause by 0re; >oos; terrorists; vanalism; e?treme8eather conitions; loss of sta9; storms; an other acts of nature!(Recovery within 3 to 5 days)
Category one isasters have a small impact on the organi:ation! DonorsForum has establishe that a category one isaster can be recovere in /@hours or less!
Category t8o isasters have a maAor impact on the organi:ation; an coulre
-
8/11/2019 DF Disaster Recovery Plan
7/40
DISASTER RECOVER BEST PRACTICES"
2ive res&onsi(ility of t%e $isaster recovery &lan to more t%anone &erson- Bo single person shoul hol sole responsibility for anyparticular aspect of the DF isaster recovery plan! The overall planshoul be performable by at least t8o people; both 8hom are
ae
-
8/11/2019 DF Disaster Recovery Plan
8/40
Allocate a&&ro&riate fun$s for e4ui&ment re&lacementan$ consultant fees-
DISASTER RECOVER CONTACT INFOR0ATION
#ho eclares isaster an the proceures involve
#ho has the authority to eclare a isaster at DF
Name Valerie Lies Ro(ert E$er
Title C7 E 7?ecutive Director 3ice Presient of Finance
Primary Email 3liesGDonorsForum!org ReerGDonorsForum!org
Secon$aryEmail
O5ce A$$ress /,' .! -a.alle .t!.uite H&@,
Chicago Il; $,$,@
/,' .! -a.alle .t!.uite H&@,
Chicago Il; $,$,@
/ome A$$ress [Con0ential] [Con0ential]
O5ce 6 1+/)1/&)'(,+ 1+/)1/&)'(+,
0o(ile 6 [Con0ential] [Con0ential]
/ome 6 [Con0ential] [Con0ential]
S&ecial Note
Donors Forum of Chicago | Disaster Recovery Plan/var/www/apps/conversion/tmp/scratch_5/242931626.doc
-
8/11/2019 DF Disaster Recovery Plan
9/40
PREVENTION
The best 8ay to prepare for a isaster is to avoi the isaster! The follo8ing
list contains preventive methos to secure your organi:ation technology froma isaster
Pass8or protect all servers an 8orkstations
.et all servers an 8orkstations to automatically lock 8hen not in useby the aministrator or user
7stablish strong pass8ors for all servers
4llo8 those 8ho have access to the server to only use their login 8henaccessing the resources of the server! This form of security safe guarthe systems; shoul an employee leave or get 0re all theaministrator nee to o is eliminate that person user name anpass8or!
Jse strong pass8ors for mission critical servers an application
.et all servers to automatically re
-
8/11/2019 DF Disaster Recovery Plan
10/40
DATA AND BAC78!P 0ANA2E0ENT
DF is committe to maintaining ata integrity for all its ata! It is theresponsibility of each employee to store all business)relate ata to theserver! This information shoul be store to its appropriate location on the
server! 7mployees are not permitte to store business)relate information totheir 8orkstation because DF=s 8orkstations are not running a backup agentto its 8orkstations! .toring business)relate ata on the appropriate serversafeguars the ata in case of emergencies! The servers are backe upnightly! Data store on an employee 8orkstation that is lost ue to systemfailure is the sole responsibility of that employeeNnot DF!
O9site Stora)e Location+@+@ .! #abash; Chicago; Illinois
Ta&e Li(rary an$ Bac,u& Retention
DF is utili:ing a +$)slot .ony tape library for backup an restoral proceures!The organi:ation utili:es 3eritas %ackup 7?ec +,!+ as its preferre backupsoft8are! The organi:ation is set up to retain one year of monthly backupsan t8o years of yearly backups! The -ibrary is partitione into +$ slots tobetter manage the custom granfather; father an son clause form ofbackups!
The tapes 8ill be retaine in a 0re)proof bo?! n the +stof each month; themonthly tape in slot ( of the tape library shoul be remove from the libraryan place in the 0re)proof bo?! This process occurs +/ times a year! ncethe monthly tape retention reaches +/ tapes; the tapes 8ill rotate out fromthe storage back to DF=s tape library KmonthlyL! The annual tape locate in
slot ++ 8ill be retaine o9site for t8o years! 4fter the secon year; one tape8ill rotate back into DF=s tape library!
The system is programme to backup aily; 8eekly; monthly an yearly! Theaily Aobs run from *onay to Thursay! 7ach aily Aob has a tape for eachay of the rotation!
!or e&"e' the o%s on onday run and write over the in#ormation #rom theprevious onday. *he wee+"y o%s run every !riday. *he system ispro$rammed to run #our !ridays %e#ore it erases the ,rst !riday o%.
!or e&"e' a o% that runs this !riday wi"" not %e overwritten #or 2- days.
onth"y o%s are pro$rammed to run the "ast day o# each month. *his tape isremoved #rom the system and shou"d %e p"aced in the osite stora$e.onth"y o%s are retained #or 12 months. 0#ter the twe"#th month the tapesare rotated %ac+ into the system. ear"y o%s are pro$rammed to run the "astday o# the year. *his o% is retained #or 2 years osite.
Donors Forum of Chicago | Disaster Recovery Plan/var/www/apps/conversion/tmp/scratch_5/242931626.doc
-
8/11/2019 DF Disaster Recovery Plan
11/40
DONORS FOR!0 TAPE LIBRAR PARTITIONIN2
Ty&e Slot RetentionDailyE*onay + & ays ERotationDailyETuesay / &ays E Rotation
DailyE#enesay 1 & ays ERotationDailyEThursay @ &ays E Rotation#eeklyE Friay " /' ayERotation#eeklyE Friay $ /' ayERotation#eeklyE Friay & /' ayERotation#eeklyE Friay ' /' ayERotation
*onthly E -ast ay of eachmonth
( 1$" ay ERotation
7?change .aturayE #eekly +, #eekly RotationOearly E -ast Day of each year ++ / years E Rotation
Donors Forum 7mergency%ackup!
+/ *anual run 8hen DF is tol to leave itspace for emergency reasons!
4vailable +1 B44vailable +@ B44vailable +" B4
Cleaning Cartilage +$ .ystem 4utomatically cleans itselfevery three ays! Tape .houl bereplace
-
8/11/2019 DF Disaster Recovery Plan
12/40
CONTENTS OF FIRE8PROOF SAFE
ere is 8hat shoul be store in the o9site 0re)proof safe
4ll organi:ation backup tapes K+"L!
uman Resource E Personnel 0les
Contracts
Finance 0les
ther items T%D by DF
*icrosoft #ino8s .tanar /,,,
*icrosoft #ino8s .tanar /,,1
*icrosoft #ino8s QP Professional .P/
*icrosoft #ino8s /,,, Professional .P@
*icrosoft ce /,,,; /,,/ an /,,1
.ymantec 2host Imaging .oft8are 3eritas %ackup 7?ec +,!,
*icrosoft 7?change /,,1
*IP accounting soft8are current version 8ith
*icrosoft .5- .erver /,,,
I*I. current version +,!" KL T%D
uman Resource ocument on employees
Contract an 2rants
Finance Recors
4ll the soft8are that is use at DF shoul be copie an store in the safe! DFsoft8are shoul have a license agreement an key coe to successfullyreloa the soft8are! 4ny changes to the system; such as upgraes; shoul beocumente an place in the safe! Recovering from a ate$ory 2isastermeans the organi:ation must buil from ata store o9site becauseeverything 8as estroye! The importance of inventorying the ata in thesafe on a monthly basis is critical to the organi:ation=s ata recovery!
Items that are not consiere part of the technical isaster recovery plan arecontracts; R recors; 0nance information; grants; employees= an logs!o8ever; these items shoul also be copie an store in the safe! ther
items to be store in the o9site storage are at the iscretion of DF=s C7 anvice presient!
Donors Forum of Chicago | Disaster Recovery Plan/var/www/apps/conversion/tmp/scratch_5/242931626.doc
-
8/11/2019 DF Disaster Recovery Plan
13/40
DONORS FOR!0 C!RRENT SERVER CONFI2!RATION
ost Bame 37BJ. .lot +IP 4ress +(/!+$'!+,!& #ino8s /,,, .erver.ubnet *ask /""!/""!/""!, Physical
4ress
,,),()$%)(')@,)'"
2ate8ay +(/!+$'!+,!+DB. Primary +(/!+$'!+,!(DB. .econary [Con0ential]erver urposeTo house i*I. atabase an .5- .erver
ost Bame DF)JTI- .lot /IP 4ress +(/!+$'!+,!+, #ino8s .erver /,,1 .tanar
7ition.ubnet *ask /""!/""!/""!, Physical
4ress,,)++)/")1F)&7)@C
2ate8ay +(/!+$'!+,!+DB. Primary +(/!+$'!+,!(DB. .econary B4erver urposeTo house 3eritas %ackup 7?ecute +,!+; Po8erchute %usiness 7ition ConsoleKJninterruptible po8er supply incase of po8er outageL an manageorgani:ation=s tape library! .erver 8ill also be use for aitional applications;such as ne8 organi:ation 3irus .can for /,,& an test applications!
ost Bame P7R.IPB7 .lot 1IP 4ress +(/!+$'!+,!$ #ino8s .erver /,,1 .tanar
7ition.ubnet *ask /""!/""!/""!, Physical
4ress,,),C)&$)F%),/)$@
2ate8ay +(/!+$'!+,!+DB. Primary +(/!+$'!+,!(DB. .econary B4erver urposeouse organi:ation communication applications such as e?change /,,1;%right *ail to combat spam)mail! 4lso serves as the active irectory backupKuse to create user an email accountssetup group policiesL; %right mailKspam maintenance soft8areL; 7)Trust antivirus soft8are; Tren *icro; 7mailDisclaimer
Donors Forum of Chicago | Disaster Recovery Plan/var/www/apps/conversion/tmp/scratch_5/242931626.doc
-
8/11/2019 DF Disaster Recovery Plan
14/40
DONORS FOR!0 C!RRENT SERVER CONFI2!RATION
ost Bame *4R. .lot @IP 4ress +(/!+$'!+,!( #ino8s .erver /,,1 .tanar
7ition
.ubnet *ask /""!/""!/""!, Physical4ress
,,),C)&$)F%),/)$@
2ate8ay +(/!+$'!+,!+DB. Primary +(/!+$'!+,!(DB..econary
B4
Primary #IB..erver
+(/!+$'!+,!$
erver urposergani:ation=s primary omain Kactive irectoryL! *anage all useraccounts; share irectory; an group policy! 4ll accounts are set up onthis server an populate throughout the net8ork! anles *IPaccounting soft8are S accounting 0les; home irectories ; forms; DCFocuments; etc!
ost Bame 4T7B4+ K-ibraryL .lot "IP 4ress +(/!+$'!+,!@ #ino8s /,,1 .erver.ubnet *ask /""!/""!/""!, Physical
4ress2ate8ay +(/!+$'!+,!+
DB. Primary +(/!+$'!+,[email protected] urpose-ibrary Catalog; -yris -ist *anager; DF #iki; 3olume .hiel 4nti)copy
ost Bame T7R*IB4-.7R37R .lot $IP 4ress +(/!+$'!+,!" #ino8s .erver /,,1 .tanar
7ition.ubnet *ask /""!/""!/""!, Physical
4ress
,,)",)'%)F&)D7)
C,2ate8ay +(/!+$'!+,!+DB. Primary +(/!+$'!+,!(DB..econary
B4
erver urposeTerminal .erver soft8areM all soft8are use by DF employeesM allo8semployee to run virtual applications out of the oce!
Donors Forum of Chicago | Disaster Recovery Plan/var/www/apps/conversion/tmp/scratch_5/242931626.doc
-
8/11/2019 DF Disaster Recovery Plan
15/40
Donors Forum of Chicago | Disaster Recovery Plan/var/www/apps/conversion/tmp/scratch_5/242931626.doc
-
8/11/2019 DF Disaster Recovery Plan
16/40
DONORS FOR!0 C!RRENT SERVER CONFI2!RATION
ost Bame 3IC7*4I- .lot &IP 4ress +(/!+$'!+,!1 #ino8s QP Professional .P/.ubnet *ask /""!/""!/""!, Physical
4ress2ate8ay +(/!+$'!+,!+DB. Primary +(/!+$'!+,!(DB..econary
B4
erver urposeDF 3oice *ail
Donors Forum of Chicago | Disaster Recovery Plan/var/www/apps/conversion/tmp/scratch_5/242931626.doc
-
8/11/2019 DF Disaster Recovery Plan
17/40
DISASTER RECOVER PLAN FOR DF P/ONE SSTE0
4ress of Bet8ork .ervices K.8itch -ocationL+&+& .! #ellsChicago; I-
Circuit ID DDJ/1"$1/-%
DF=s phone system is manage by 2lobal)com! %elo8 is 2lobal)com=sisaster recovery plan for DF
In the event of a local evacuation of Donors Forum; call customer care G',,)"'()+"1+ to for8ar any of the numbers in the case of an emergencyKone)time fee per number for8areL!
Donors Forum of Chicago | Disaster Recovery Plan/var/www/apps/conversion/tmp/scratch_5/242931626.doc
-
8/11/2019 DF Disaster Recovery Plan
18/40
Contact InformationI- our A)ent Team"
Tom Turner3P of 4lternate Channels/,, 7 Ranolph .t/1rFloorChicago; I- $,$,+)$@1@Direct K1+/L '(1)++$$fa? K1+/L '(1)++(/cell K1+/L (,()(&&1tturnerGglobal)com!com
Rafael Renteria4gent *anager/,, 7 Ranolph .t/1rFloorChicago; I- $,$,+)$@1@Direct K1+/L '(")''/$Fa? K1+/L '(1)++,'Cell K$1,L $$()(''$rrenteriaGglobal)com!com
Jill Lewkowich.ales Coorinator) 4gent Channel/,, 7 Ranolph .t/1rFloorChicago; I- $,$,+)$@1@Direct K1+/L '(")(/"'Fa? K'&&L /&1),/&@Ale8ko8ichGglobal)com!com
Mindy Outt4ministrative 4ssistant) 4gentChannel/,, 7 Ranolph .t/1rFloorChicago; I- $,$,+)$@1@Direct K1+/L '(1)1/$+Fa? K'&&L '(1)1/$/mo9uttGglobal)com!com
24-Hour Customer CareK',,L "'()+"1+4l8ays 4vailable to assist 8ithservice outages; billing isputes;or other problems! 4lso; availablefor placing any move; a;or change orers!
II" Escalation List :Post Im&lementation;"
+L Customer Care) K',,L "'()+"1+
/L /n-evel) *ichelle Uancas:) K1+/L '(")''+'
1L 1r-evel) 4my Connell) K1+/L '(")''+'
VOICE NET.OR7 SERVICES' E0ER2ENC REDIRECT OF 0AINN!0BERS
Donors Forum of Chicago | Disaster Recovery Plan/var/www/apps/conversion/tmp/scratch_5/242931626.doc
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected] -
8/11/2019 DF Disaster Recovery Plan
19/40
7stimate time for completing reirects is appro?imately /V@ hours for0rst +, maAor numbers
+stBumber 1+/)1/&)'(@+ Reirect to ???)???)????-ocation Cell Phone
/n
Bumber 1+/)1/&)'(+, Reirect to ???)???)????-ocation Cell Phone1rBumber 1+/)1/&)'(++ Reirect to ???)???)????
-ocation Cell Phone@thBumber 1+/)1/&)'(@1 Reirect to ???)???)????
-ocation Cell Phone"thBumber 1+/)1/&)'(++ Reirect to ???)???)????
-ocation Cell Phone$thBumber 1+/)1/&)'(1, Reirect to ???)???)????
-ocation ome ce&thBumber 1+/)1/&)'(,+ Reirect to ???)???)????
-ocation Cell Phone'thBumber 1+/)1/&)'(,, Reirect to ???)???)????
-ocation(thBumber B4 Reirect to ???)???)????
-ocation+,thBumber B4 Reirect to ???)???)????
-ocation
Donors Forum of Chicago | Disaster Recovery Plan/var/www/apps/conversion/tmp/scratch_5/242931626.doc
-
8/11/2019 DF Disaster Recovery Plan
20/40
VENDOR ASSI2N0ENT LIST
Ven$or Contact Person Res&onsi(ilityInsight Technical.olution!
"@( #! Ranolph .t!Chicago Il; $,$+$
6en D! *ahoneKoL'$$)1'")(+@+
KcL1+/)",@)'/'+
Re)esign an implement DFtechnical operations
Imprint 7nterprises""" B! Common Dr!4urora Il; $,",@
Uoe Pommier+)$1,)",")+&,,
.ervers; 8orkstations;s8itches; JP.; cabling
9).ite .torage+@+@ .! #abash;Chicago Il
T%D 9).ite storage for DFbackups; tapes; ocuments!
%usiness .ystemsConsultants; Inc!
Uon 2uentherKoL1+/)""1)+/"1KmL1+/)@(')1''"
Reloa i*I. an all moulesafter the system is restore
%usiness .ystems
Consultants; Inc!
Robert %ainer
KoL 1+/)""1)+/"1KfL 1+/)""1)+/"$
Customer service manger for
%.CI
4- Interprises 4nthony arrisKoL &,')'$')+(($KmL &,')"&@)//"@
*IP Consultant
CD# eather BorinKoL '@&)($')($'/
ar8are an .oft8are
Ricoh Courtney TaylorKoL $1,)'/&)$/1'
Copiers
2lobalcom; Inc! Uill -e8ko8it:KoL ',,)"'()+"1+?//'
Telco Provier KT+ Circuit;Phone .erviceL
Risetime %ruce .harpKoL 1+/)1$/)((1,
Consultant for IF.4pplication
nshore 6elsey TannerKoL 1+/)/,')(/,(
Router; T+ an I.P provier
Dantor 3ictor RataAKmL "'$)@'()"/,1
#eb).ite an IF. hosting
DF Technical .ta9 Duane TaylorBet8orkCoorinatorKhL ???)???)????.heryl *c6enna
Directory ofTechnologyKcL???)???)????
rer the har8are for therecovery of the organi:ationtechnical infrastructure!
C7 E 3ice Presient 3alerie -iesKcL ???)???)????
4pprove purchase ofe
-
8/11/2019 DF Disaster Recovery Plan
21/40
DF RESPONSE TEA0
Title 4ssignmentBotify .enior *anager
PresientC7 an or3ice Presient of Finance 4uthori:ation to eclare a isaster at DF
PresientC7 an or3ice Presient of Finance
Botify all employees that the organi:ationhas e?perience a Disaster! .cheule ameeting 8ith all response team members!
Robert 7erKL1+/)1/&)'(+,K* ???)???)????KL ???)???)????
Determine if alternate site is re
-
8/11/2019 DF Disaster Recovery Plan
22/40
DISASTER RECOVER C/EC7LIST
Botify isaster recovery coorinator
Jpon occurrence of any isaster that causes interruption of service atDF; contact 6en D! *ahone! e is currently acting as primary isasterrecovery coorinator! In the event he is unavailable; Robert 7er is the
seconary; back)up contactcoorinator! 4ssess nature an impact of emergency
.it%in t%e *rst < %oursafter noti0cation; the isaster recoverycoorinator 8ill
4ccess amage
Botify senior management
*ake ecisions on immeiate course of actions Ketermine if recoveryis feasible in place; at the a9ecte location; or if an alternate siteshoul be mobili:e as the back)upL
Botify response team leaers KT%DL
2ive formal noti0cation to e?ecutive irector an vice presient of0nance to eclare a isaster an initiate replace e
-
8/11/2019 DF Disaster Recovery Plan
23/40
.it%in > %ours'the isaster recovery coorinator 8ill
Provie senior management 8ith an upate assessment; incluingestimate recovery scheule
4rrange for emergency funing; if re
-
8/11/2019 DF Disaster Recovery Plan
24/40
If t%e a(ove ste&s %ave restore$ o&erations at t%e a9ecte$ site'
the isaster recovery coorinator 8ill
Re)assess status of e
-
8/11/2019 DF Disaster Recovery Plan
25/40
[This page left intentionally blank]
Donors Forum of Chicago | Disaster Recovery Plan/var/www/apps/conversion/tmp/scratch_5/242931626.doc
-
8/11/2019 DF Disaster Recovery Plan
26/40
FOR0S
Donors Forum of Chicago | Disaster Recovery Plan/var/www/apps/conversion/tmp/scratch_5/242931626.doc
-
8/11/2019 DF Disaster Recovery Plan
27/40
DISASTER RECOVER !ESTIONNAIRE FOR DF VENDORS
O(ectiveTo learn about an unerstan the business continuity an IT isasterrecovery plans of select venors use by DF!
Sco&eDF intens to istribute this survey to select venors an business partnersuse by groups 8ithin the 0rm 8ho are critical to DF=s operational reainess!It is important to the recovery of DF that as a venor; you are prepare toassist us in our recovery initiatives! The follo8ing table outlines a series of
-
8/11/2019 DF Disaster Recovery Plan
28/40
2ENERAL VENDORB!SINESS PARTNER RESILIENC!ESTIONNAIRE"
A Business Continuity Strate)y
4+ In the event of a isaster or
signi0cant isruption; oes yourorgani:ation have ocumenteplans for business continuity anIT isaster recovery
Oes or Bo
4/ If you ans8ere XOesY to 5uestionK4+L; 8hat type of failurescenarios or outages o you planfor
41 If you ans8ere XOesY to 5uestionK4+L; oes the plan establishcritical business functions 8ithrecovery priorities
Oes or Bo
4@ If you ans8ere XOesY to 5uestionK4@L; 8hat is the e?pecterecovery time for your criticalbusiness functions
, V @ hours @ V ' hours #ithin one ay + V / ays *ore than / ays ther Kplease specifyL
4" If you ans8ere XOesY to 5uestionK4+L; oes the plan cover some;most; or all locations from 8hichyou provie your services
.ome*ost4llther Kplease specifyLB4
4$ If you ans8ere XOesY to 5uestionK4+L; 8hat percentage ofXbusiness as usualY servicingcapability is the plan esigne toaress
+ V +,W ++ V /,W /+ V 1,W 1+ V ",W "+ V &"W
&$ V ((W +,,W
4& Do you have a eicate team ofprofessionals focuse on businesscontinuity anor IT isasterrecovery
Oes or Bo
Donors Forum of Chicago | Disaster Recovery Plan/var/www/apps/conversion/tmp/scratch_5/242931626.doc
-
8/11/2019 DF Disaster Recovery Plan
29/40
4' Is your main IT facility or atacenter locate in the samebuiling or oce comple?occupie by your main businessor operations sta9
Oes or Bo
% Crisis Communication%+ Do you have a ocumente crisis
management process 8ithin yourorgani:ation
Oes or Bo
%/ o8 8oul you notify DonorsForum of an outage
%1 Do you provie Donors Forum8ith etaile contact informationin the event of an outage oremergency
Oes or Bo
%@ Please escribe ho8 you notifyyour team of an incient anirect them through the recovery!
C %ack Jp FacilitiesC+ Does your organi:ation have an
alternate site location for atacenter recovery purposes
Oes or Bo
C/ Is the processing capacity of yourback)up facility e
-
8/11/2019 DF Disaster Recovery Plan
30/40
Please provie primary analternate contact information forcommunication uring anemergency!
Donors Forum of Chicago | Disaster Recovery Plan/var/www/apps/conversion/tmp/scratch_5/242931626.doc
-
8/11/2019 DF Disaster Recovery Plan
31/40
0EETIN2 PLACE DESCRIPTION"
.elect a place to meet in case your facility is unavailable! *ake sure keypeople kno8 the location! This pre)e0ne meeting place 8ill serve as alocation for DF=s key sta9 to plan their response to the incient!
In choosing this meeting place; think about any key resources you 8oulnee there; an consier its location! .ome of the resources an locationconsierations are
Location"#hen selecting your meeting place; consier its locationrelative to your normal 8ork place an to the key sta9 members you8oul call together there! This location shoul not be to close to thecurrent location 8here it coul be a9ecte by the same incient!
Alternative 0eetin) Place"To solve the above issue; it isrecommene that you select at least t8o possible meeting locations!Oour primary location coul be close to your facility; an be use if
access is possible! Oour 4lternate location shoul be further a8ay;ensuring availability if your primary location is not accessible!
Si3e of t%e Facility"The location you choose shoul be large enoughfor the number of people that is e?pecte to meet there! This is not analternate place for Donors Forum employees to 8ork; though ponly aplace for key sta9 members to iscuss their plan of action in responseto the event; an to manage your recovery e9orts! The alternate 8orklocation 8ill be provie uner the organi:ation complete %usinessContinuity Plan!
Types of location to consier 8hen selecting a meeting place inclue
.mall otel conference room
4n employee home 4 small oce
#hen ocumenting DF=s meeting place; inicate the name; street aress;8ho to contact to get in; an any security re
-
8/11/2019 DF Disaster Recovery Plan
32/40
0EETIN2 PLACE
Facility Name"Street A$$ress"CityStatei&"
Contact Person" P%one No"Ot%er No"
Alternate Contact" P%one No"Ot%er No"
Facility Name"Street A$$ress"CityStatei&"Contact Person" P%one No"
Ot%er No"
Alternate Contact" P%one No"Ot%er No"
Donors Forum of Chicago | Disaster Recovery Plan/var/www/apps/conversion/tmp/scratch_5/242931626.doc
-
8/11/2019 DF Disaster Recovery Plan
33/40
7E C!STO0ERS TO NOTIF"
Donors Forum of Chicago | Disaster Recovery Plan/var/www/apps/conversion/tmp/scratch_5/242931626.doc
-
8/11/2019 DF Disaster Recovery Plan
34/40
Service Provi$e$"Customer Name"Street A$$ress"CityStatei&"Contact Person" P%one No"
FaG No"
S&ecial Notes"
Service Provi$e$"Customer Name"Street A$$ress"CityStatei&"Contact Person" P%one No"
FaG No"
S&ecial Notes"
Service Provi$e$"Customer Name"Street A$$ress"CityStatei&"
Contact Person" P%one No"FaG No"
S&ecial Notes"
Service Provi$e$"Customer Name"Street A$$ress"CityStatei&"Contact Person" P%one No"
FaG No"
Donors Forum of Chicago | Disaster Recovery Plan/var/www/apps/conversion/tmp/scratch_5/242931626.doc
-
8/11/2019 DF Disaster Recovery Plan
35/40
S&ecial Notes"
Service Provi$e$"Customer Name"Street A$$ress"CityStatei&"Contact Person" P%one No"
FaG No"
S&ecial Notes"
Service Provi$e$"Customer Name"Street A$$ress"CityStatei&"Contact Person" P%one No"
FaG No"
S&ecial Notes"
Donors Forum
Emer)ency Contact Form
B4*7 K-4.T; FIR.T; *IDD-7L
*7 4DDR7..
City.tate Zip
PB7 BJ*%7R. ome *obile
P7R.B4- 7*4I-
Donors Forum of Chicago | Disaster Recovery Plan/var/www/apps/conversion/tmp/scratch_5/242931626.doc
-
8/11/2019 DF Disaster Recovery Plan
36/40
In the event of an emergency; I; the unersigne employee; authori:e the Donors Forumof Chicago to notify the follo8ing personKsLPRI*4RO CBT4CT Relationship
PRI*4RO 4DDR7..
City.tate Zip
PB7 BJ*%7R. ome #ork*obile
.7CBD4RO CBT4CT Relationship
4DDR7..
City .tate Zip
PB7 BJ*%7R. ome #ork
*obile
PO.ICI4B. B4*7 PhoneBumber
PR7F=D .PIT4- PhoneBumber
I unerstan an agree that the Company 8ill have no obligation or liability to notifysuch persons!
.ignature Date
ADDITIONAL INFORATION T!AT A" #$ !$L%F&L IN T!$ $'$NT OF AN
$$R($N)"*
Donors Forum
Emer)ency Contact FormB4*7 K-4.T; FIR.T; *IDD-7L
*7 4DDR7..
City.tate Zip
Donors Forum of Chicago | Disaster Recovery Plan/var/www/apps/conversion/tmp/scratch_5/242931626.doc
-
8/11/2019 DF Disaster Recovery Plan
37/40
PB7 BJ*%7R. ome *obile
P7R.B4- 7*4I-
In the event of an emergency; I; the unersigne employee; authori:e the Donors Foruof Chicago to notify the follo8ing personKsLPRI*4RO CBT4CT Relationship
PRI*4RO 4DDR7..
City.tate Zip
PB7 BJ*%7R. ome #ork*obile
.7CBD4RO CBT4CT Relationship
4DDR7..
City.tate Zip
PB7 BJ*%7R. ome #ork
*obile
PO.ICI4B. B4*7 Phone
Bumber
PR7F=D .PIT4- PhoneBumber
I unerstan an agree that the Company 8ill have no obligation or liability to notifysuch persons!
.ignature Date
ADDITIONAL INFORATION T!AT A" #$ !$L%F&L IN T!$ $'$NT OF AN
$$R($N)"*
Donors Forum
Emer)ency Contact Form
B4*7 K-4.T; FIR.T; *IDD-7L
Donors Forum of Chicago | Disaster Recovery Plan/var/www/apps/conversion/tmp/scratch_5/242931626.doc
-
8/11/2019 DF Disaster Recovery Plan
38/40
*7 4DDR7..
City.tate Zip
PB7 BJ*%7R. ome *obile
P7R.B4- 7*4I-
In the event of an emergency; I; the unersigne employee; authori:e the Donors Forumof Chicago to notify the follo8ing personKsLPRI*4RO CBT4CT Relationship
PRI*4RO 4DDR7..
City.tate Zip
PB7 BJ*%7R. ome #ork*obile
.7CBD4RO CBT4CT Relationship
4DDR7..
City.tate Zip
PB7 BJ*%7R. ome #ork
*obile
PO.ICI4B. B4*7 PhoneBumber
PR7F=D .PIT4- PhoneBumber
I unerstan an agree that the Company 8ill have no obligation or liability to notifysuch persons!
.ignature Date
ADDITIONAL INFORATION T!AT A" #$ !$L%F&L IN T!$ $'$NT OF AN
$$R($N)"*
VENDORS DESCRIPTION
Donors Forum of Chicago | Disaster Recovery Plan/var/www/apps/conversion/tmp/scratch_5/242931626.doc
-
8/11/2019 DF Disaster Recovery Plan
39/40
Prouct or service provie Bame of the 3enor 4ress Contact Person an Phone Bumber 4lternate names an numbers for the venor
Comments
.ervice Provie .houl be a escription of the service provie to DonorsForum!
Contact phone number shoul inclue all possible 8ays to reach the venorincluing cellular; pager Kafter hoursL; numberNif i9erent from the normalnumber; an toll)free numbers!
Donors Forum of Chicago | Disaster Recovery Plan/var/www/apps/conversion/tmp/scratch_5/242931626.doc
-
8/11/2019 DF Disaster Recovery Plan
40/40
CRITICAL VENDORS FOR0
.ervice Provie3enor Bame
.treet 4ressCity.tateZipContact Person Phone Bo
4lternate Contact Phone Bo
Comments
.ervice Provie3enor Bame.treet 4ressCity.tateZipContact Person Phone Bo
4lternate Contact Phone Bo
Comments