Dewan Motors Company Ltd. needed a reliable, integrated solution to replace the legacy solution used for managing garage operations. Designed for small businesses, the SAP® Business One application supports all of Dewan’s key business processes, including purchasing, inventory control, sales, financials, banking, and customer relationship management (CRM). Dewan is now more efficient at estimating costs, issuing quotes, and providing quality service.

SAP Customer Success Profile | Automotive | Dewan Motors Company

Dewan Motors Company: Better Customer Service Through Greater Insight and Control

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SAP Customer Success Profile | Automotive | Dewan Motors Company

CompanyDewan Motors Company Ltd.

HeadquartersPort Louis, Mauritius

IndustryAutomotive

Products and ServicesReseller of new motorcycles and spare parts

Employees25

Web Sitewww.dewanmotors.com

PartnerDCDM Consulting Ltd.“SAP Business One has kick-started our motorcycle business.

With the help of DCDM Consulting, we have been able to take our business to a whole new level by having valuable insights into crucial business processes.”Sunil Dewan, Director, Dewan Motors Company Ltd.

Objectives • Enable efficient control of stock, especially at the

reorder level • Achieve better control of credit • Ensure data integrity throughout its business

systems • Provide reliable, quality service to customers

Why SAP • Provides a robust, integrated solution that includes

CRM service functionality for garage operations • Enables the management of frame number, engine

number, and registration number with the SAP® Business One application – important for inventory control

Why partnerDemonstrated the competencies and skills Dewan needed to turn its implementation project into a success

Benefits • Gained better insight into overall business

processes • Achieved better inventory control and credit

control • Enabled a multistore capability • Effectively issued quotes to customers • Effectively managed available stock of spare parts

through reorder levels

Future plans • Confidence in the data integrity of its system and

greater insight to customers, enabling Dewan to continue providing quality services

• Allocation of more productive time to the strategic direction of the company

• Continued pride in the association with SAP solutions

Enabling efficient, integrated operations Better insight and services to customers

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