Development of intercultural sensitivity
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Transcript of Development of intercultural sensitivity
AUSTRALIA PACIFIC TECHNICAL COLLEGE
The APTC is an AID PROJECT funded by the
Australian Government
Cultural Sensitivity
What is the “natural” or “appropriate” way to you, is not necessarily the most “natural” or “appropriate” way for other
cultures.
Lustig M. & Koester, J. 1993, “Intercultural Competence”
Your Own CultureLanguage
> direct
Non-Verbal Communication> greetings, queuing, tone of voice, touching, symbols
Space/Time Orientation> use of personal space, linear regimented time frames
Religious Beliefs> personal, no impact on decision making
Patterns of Thinking> logical, straightforward
Self Image> independence
Other Cultures• Language
– indirect
• Non-Verbal Communication– greetings, queuing, tone of voice, touching, symbols
• Space/Time Orientation– use of personal space, unstructured time frames
• Religious Beliefs– Influences decision making
• Patterns of Thinking– group interaction, holistic approach to solving issues
• Self Image– part of a group, part of a nation
Process of AdjustmentFeelings and emotions of an international student
The Process of Development of Intercultural Sensitivity
Development of Intercultural Sensitivity
Experience of difference
Denial Defence Minimisation Acceptance Adaption Integration
Bennett’s Development Model
Ethnocentric Stages Ethnorelative Stages
The Process of Development of Intercultural Sensitivity
Denial
Ethnocentrism Ethnorelativism
Developmental Strategies• cultural awareness activities• historical information• travelogues
First Stage - Denial• anger• negativity
The Process of Development of Intercultural Sensitivity
Defense
Ethnocentrism Ethnorelativism
Developmental Strategies• Emphasis on what is “good” in
other cultures
Second Stage - Defense• overt hostility• negative labeling• feelings of superiority
The Process of Development of Intercultural Sensitivity
Minimisation
Ethnocentrism Ethnorelativism
Third Stage - Minimisation• Cultural Differences are
superficial• Common sense will prevail• All cultures come under the
same laws and principals• Tolerance
Developmental Strategies• Discussion about personal
experiences• Involvement of guest speakers
of other cultures
The Process of Development of Intercultural Sensitivity
Acceptance
Ethnocentrism Ethnorelativism
Fourth Stage - Acceptance• Respect of the differences in
culture• Using the understanding of
differences as a base for learning and adaptation
Developmental Strategies• Stressing recognition of
differences in behaviour as appropriately different
• Exploring differences in non-verbal communication, such as greeting rituals.
The Process of Development of Intercultural Sensitivity
Adaption
Ethnocentrism Ethnorelativism
Fifth Stage - Adaptation• Intentional shift of frame of
reference - as if one were the other person
• Ability to undertake another cultural view temporarily
Developmental Strategies• Provide opportunities for
intercultural interaction• Training in the practice of
empathy• Communication
training/conducting interviews with other cultures
The Process of Development of Intercultural Sensitivity
Integration
Ethnocentrism Ethnorelativism
Sixth Stage - Integration• Becoming part of another
culture• Undertaking cultural
differences in everyday life
Developmental Strategies• Developing ethics
and finally….
ENJOY YOURSELF!