The Carbon Trust three stage approach to developing a robust offsetting strategy
Developing trust
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Transcript of Developing trust
Unit 3, LO7: Understand the importance of establishing
and maintaining a trusting relationship with individuals
Learning Outcomes
To recognise some service providers (workers) and service user (clients) rights and responsibilities
Can list 8 factors that are important in establishing and maintaining a trusting relationship (at work + family/friends)
Can provide good examples of these 8 factors in a SHD care setting
To be able to show or explain the impact on the service user (client) when a trusting relationship is developed, or not developed, with the service provider (worker)
To evaluate which factor(s) are likely to have the biggest initial impact on a client in an emergency and what can be done to remedy the situation afterwards
Service provider Rights Responsibilities
Teaching Assistant To be treated with respect To educate students well
Judge
Social worker
Police constable
Nursery nurse
Optician
Pharmist
Nurse
Rights and responsibilities of service providers activity
Rights and responsibilities of service users activityService user Rights Responsibilities
School student To receive a good education To take opportunities offered
Burglar
Child in care
Young offender
A wheelchair user
Person on a diet for medical reasons
Person on probation
Hospital patient
8 things to do to develop trust….
1. Provide boundaries – must know what they are and why they are needed
2. Promote independence3. Support people with communication problems4. Be consistent and reliable5. Be helpful and enable people to look after themselves6. Promote rights7. Be non-judgemental8. Maintaining privacy and confidentiality within
boundaries.
Provide boundaries
Establish rules of behaviour to be friendly, respectful and always professional
Keeping to boundaries avoids wasted time and bad feelings
Keeping to boundaries makes it easier to spot when there is a problem or sign or abuse
Promote independence
Encourage clients to learn and do things for themselves
Helps to develop self-esteem and better mental health
Allowing choice within the boundaries helps the person is being cared trust the worker
Worker is able to help more people
Support people with communication problems Unit 2 work on
overcoming barriers to communication
Consider – the use of clear spoken/written words, signs, body language, and the use of technical aids to support communication
Remember – active listening, environmental barriers and culture too!
Be consistent and reliable
People know what to expect
Reinforces boundaries
Builds pleasantness Client know that they
are being treated fairly
Helpful and Enabling
Gives useful advice and support
Enabling: means helping your client to understand what’s going on and do tasks for themselves
Promote rights
Showing respect to clients – dignity, privacy and culturally
Providing good health and safety
Giving clients choice, control and access to information where possible
Non-judgemental
Avoid discriminatory behaviour – direct (eg race, gender, name calling) or indirect (eg being favourable to people with similar views and attitudes to your own)
Care workers have a responsibility to behave professionally
Clients have a right to expect this but they must as behave responsibly within a care setting
Maintaining privacy and confidentiality within boundaries To avoid interfering, being
‘nosy’ or talking to others about client’s personal life or health matters
Maintain dignity – eg taking clothes off when being examined, toileting accident
Pass on information to the specified person in authority if you suspect someone is suffering abuse / in a unsafe situation
Summary
Trust is developed by respecting boundaries and each other
Organisational policies and procedures are designed to safeguard people so that they are able to develop trust