Developing the Digital Stories and Compassion Indicators · Digital Compassion Stories Digital...

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Developing the Digital Stories and Compassion Indicators Catherine Theodosius & Elona Hoover

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Transcript of Developing the Digital Stories and Compassion Indicators · Digital Compassion Stories Digital...

  • Developing the Digital Stories and Compassion Indicators

    Catherine Theodosius & Elona Hoover

  • Research Process

    Aim: To generate digital stories that represent compassion narratives

    and identify compassion based value indicators from the healthcare

    workforce to contribute to the toolkit.

    Appreciative Inquiry Principles

    Story telling Focus Groups

    Indicator Focus Groups

  • Digital Compassion Stories

    Digital compassion stories: are compassion narratives based on personal and group experiences and constructed into audio narrated stories illustrated by still images and sound created and edited into digital entities using media technology that can be electronically played and viewed.

  • Storytelling Focus Groups

    Two storytelling focus groups were carried out in each of three of the four partner organisations:

    Based on the 7 key steps of storytelling (Joe Lambert)

    Discussions about compassion and compassionate practice

    Storytelling Games

    Developing the story

    Compassion indicator development: stage one

  • Development & Production of Stories


    research team


    Ethical Issues – Anonymity, emotional content, symbolism in pictures

    Quality of Pictures

    Mock Up Photos – taken by Laurence Leng

    Voiceovers – used actors

    Adobe Photoshop

    supported by Felix Gonzales & Craig Wakefield


    Stories with many meanings

    Drawn directly from practice

    ‘We could have been Friends’

  • Responses

    “. It was brilliant. Loved the digital stories we... myself... the person who’s on the group and then another leadership head, a doctor, we took a group each and we discussed why people aren’t compassionate, we showed the digital story, the one... “she could be my friend”... the doctors find particularly powerful. And then we talked about that and then we also... because they liked that so much we also showed the one of the radiography person who took someone out for a cigarette [ a spoonful of sugar], and we also talked about that, what puts people off being compassionate and things like that”.

  • Indicator Focus Groups

    Listening to compassion stories in storytelling focus groups

    Data analysis to generate compassion indicators

    Participants review and amend

    Expert input from project steering group

    Feedback from practitioners on use

    Further refinement …

  • Using the indicators…some ideas

    • Choose an indicator and use it as a starting point for discussion, challenging practice;

    Is this indicator ‘achievable / unachievable’ or ‘something that we are doing well/ needs improving’;

    • Select a theme and reflect in groups of 2/3

    • Integrate into reflective practice (e.g. a focus for a monthly session for example);

    • Focus on for a given period and get people’s views on how it is being lived in practice;

    • Use in the context of appraisals or supervision

  • or…

  • Using the indicators…examples

    “It was brilliant! They loved the digital stories…. loved the indicators, and then we said at the end we want you to do a

    pledge but you don’t have to tell us now and then they told us. They were so excited about it”

    “ I love the fact that there are too many. I love the fact that you can just choose”

  • Using the indicators…challenges

    “the first time we trained the trainers we used all 70 indicators , there were too many so we now do a theme”

    “Oh I haven’t used them yet as they would take a bit longer. Its about timing. I mean I have mentor updates. If I had the time. I

    only have two hours”

  • Insights from using the indicators Challenges:

    Selecting from large set

    Indicators are ‘de-contextualised’

    ‘Re-contextualising’ them takes time, and thought

    This can be difficult in the context of practice

    Guiding this process needs facilitation, and group dynamics are important

  • Insights from using the indicators Being compassionate looks different for different people

    Not everyone has to show compassion in the same way, or to the same extent

    Indicators can provide new perspectives…

    …and can help us challenge our practice: is this ‘achievable, something that needs improving?’

  • Please feel free to contact us if you have any comments or questions:

    [email protected]

    [email protected]

    mailto:[email protected]:[email protected]