PresentingToday

LezlieStephensSalesEnablementandCoach

BizLibrarylstephens@bizlibrary.com

ErinBoettgeContentMarketingManager

BizLibraryeboettge@bizlibrary.com

FollowalongonTwitter:#BizWebinar@BizLibrary

BizLibrary helps organizations succeed by improving the way employees learn.

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PollQuestion:Howwouldyoudescribeyourmanagertrainingand

development?

a. Ad-hocatbestb. Reactionaryc. Foundational,butnothingon-goingd. Plansareoutlined,butnotnecessarilyalignedtobizgoalse. Strategicandcontinuous

PollQuestion:Whatisyourmanagers’biggestchallengewhencoaching

employees?

a. Buildingtherelationshipb. Identifyingperformancegapsc. Askingquestionsandproblemsolvingd. Supportingandencouraginge. Drivingresults

WHATYOUSHOULDBEABLETOTAKE-AWAY:

A

Howcoachingcanimprove theperformanceofyouremployeesandorganization.

Howtodevelopyourmanagerscoachingskillsbasedonleadershipstyles.

Howtodevelopacoachingmethod/model thatwillworkforyourmanagersandorganization.

WHYCOACHINGSKILLSAREIMPORTANTFORYOURMANAGERS?

Organizationswithseniorleaderswhocoacheffectivelyandfrequently

IMPROVEBUSINESSRESULTSBY

SOURCE:BERSINBYDELOITTE

TopMissingSkillsInMid-LevelLeaders

1. Coaching2. PerformanceAppraisal3. DevelopingOthers4. ManagingChange5. Communications6. BusinessAcumen

SOURCE:BersinbyDeloitte

21%

Organizationswithseniorleaderswhocoacheffectivelyandfrequently

IMPROVEBUSINESSRESULTSBY21%

SOURCE:BersinbyDeloitte

Coachingisaprocessthatenableslearninganddevelopmenttooccurandthusperformancetoimprove.

TobesuccessfulaCoachrequiresaknowledgeandunderstandingofprocessaswellasthevarietyofstyles,skillsandtechniquesthatareappropriatetothecontextinwhichthecoachingtakesplace.”

Source:EricParsloe, TheManagerasCoachandMentor

“

BUSINESSCOACHING

EXECUTIVECOACHING

CAREERCOACHING

LIFECOACHING

WhatisCoaching?

ENCO

URA

GEM

ENT

EMPOWERMENT

DIRECTION AND ORDERS

FEEDBACK AND PRAISE

ROOKIE:HiTell,LoPraise

CONTRIBUTOR:HiTell,HiPraise

KEY PLAYER:LoTell,HiPraise

CAPTAIN:LoTell,LoPraise

SOURCE:Coaching Skills:LeadershipStyles (Part2of5),ej4

COACHINGANDLEADERSHIP

COACHINGANDLEADERSHIP

ENCO

URA

GEM

ENT

EMPOWERMENT

ROOKIE:HiTell,LoPraise

CONTRIBUTOR:HiTell,HiPraise

KEY PLAYER:LoTell,HiPraise

CAPTAIN:LoTell,LoPraise

SOURCE:Coaching Skills:LeadershipStyles (Part2of5),ej4

PERSONALITIES

LEARNINGPREFERENCES

DISTANCEANDTECHNOLOGYCOMFORT

RELATIONSHIPOBJECTIVES

RELATIVEEXPERIENCE

KeyFactorsforCoachandCoachee

GoalsRealityOptions

Will

Current RealityIdealGapsActionReview

ContractingListeningExploring

ActionReview

OutcomeSituation

Choices/ConsequencesActions Review

Spot The OpportunityTailor The Intervention

Explain The TaskEncourage

Review

Clarify The IssueOpen Up Resources

Agree The Preferred FutureCreate The JourneyHead For Success

WhatCoachingModelisRight?

CoachingModels

Helpthecoachassesscurrentperformance

Identifygapsorareasforperformanceimprovement

Helpdevelopaplantoclosegapsorimprove

performance

Howtodeliverandactontheplan

Coachingisbuildingone-on-onerelationshipsand

managingaprocessthatresultinspecificimprovedperformancein

targetedareas.

SuccessfulCoach

RELATIONSHIPSPROCESS

IMPROVEDPERFORMANCE

Today’scoachesmustbemulti-functional,andbeequallycompetentasamanager,tactician,trainer,psychologist,physiologist,andsometimesevenacounselor.Yousimplycannotcoachthesamewayasyoudidten,fifteen,ortwentyyearsagoforanumberofreasons.”

Source:GaryCurneen,ProfessionalCoachandBlogger

“

MANAGEROBLIGATIONSAtanygiventime,amanagerwillfunctionsomeplaceon

thiscontinuum....

Supervision andCompliance

AchievementofGoals

ACoachingProcessChecklist1. Positiveapproach

2. Futureorientation

3. Two-waycommunication

4. Coachlistensmore thantalks,employeemustbecommittedtofrankdiscussionaboutneeds

5. Coachheavilyinvestedinsuccessofemployee

6. Commitment tocontinuous learningbyBOTHparties

7. Desireforimprovement

EssentialTraits,BehaviorsandSkills

TRAITS SKILLS BEHAVIORS

ForCoaches

• Positive• Future-oriented• Curious

• Collaboration• Learningfacilitator• Educator/teacher

• Continuous learner• Outwardfocus• Active,engaged

listener

CoachesToolkitCommunication

PerformanceManagement

EmotionalIntelligence

BusinessAcumen

CommunicationKeySkills

Activelistening

Learningtoframeandaskeffectivequestions

Courageousconversations

CommunicationPurpose

1. Identifyobstaclestoemployeesuccess

2. Findsolutionsorwaystoovercomeobstacles

3. Establishagreedupondefinitionsofsuccessandplanofaction

4. Gaincommitmentandengagement

3QuestionsaManagerShouldAsk

Doestheemployeehavethecapacitytoperformand

improve?

Doestheemployeehaveapositiveattitude?

Istheemployeecurious?

PerformanceManagementKeySkills

Understandemployeeengagementandmotivation

Goalsetting

Delegation

PerformanceManagementPurpose

1. Identifystrengthsandweaknesses

2. Outlinegoalsandobjectives

3. Understandhowtoprioritizeandcapitalizeonstrengths

4. Improveperformanceintargetedareas

BusinessAcumenKeySkills

Businessoperationsandfunctions

Makingdecisions

Industryknowledge

BusinessAcumenPurpose

1. Professionallevelunderstanding

2. Influencersandkeystakeholders

3. Thedecision-makingprocess

EmotionalIntelligenceKeySkills

Selfawareness,motivationandregulation

Buildeffectiverelationships

EmotionalIntelligencePurpose

1. Guideemployeesthroughworkplaceconflictsand difficultsituations

2. Adaptabilityinafast-changingworkworld

3. Positiveresponsetodiversityinthoughtandculture

Howcanwegetmanagerstomaketimetocoach?

• Partofamanager/supervisorjob

• Jobandperformancefocused

• Interestisfunctional• Drivenbymanager• Relationshipisbasedon

specificjobrole

Coachingvs.Mentoring

• Outsidethemanager/employeerelationship

• Focusedonprofessionaldevelopment

• Focusonmentee,personallyandprofessionally

• Acrossjobboundaries

COACHINGVS.

MENTORING

Askingratherthantelling.

Howtothink,notwhattothink.

KeyTake-Aways

Howtocommunicatetheimportanceofdevelopingthecoachingskillsofyourmanagersandleaders.

Coachingmodelsandhowyoucanadoptandadaptthemforyourorganization.

Fourkeycompetenciestodevelopwithyourmanagersandleaders.Fourkeycompetenciestodevelopwithyourmanagersandleaders.

DevelopingCoachingSkills

ShortVideoSeriestogetstarted

• CoachingOtherstoHigherPerformance

• TheReadinessStairsModel• CoachingNovicestoExperts• UsingtheRightStyle• CoachingOthersStep-by-Step• Closing theLoopwithFeedback• CoachingTips

DevelopingEmotionalIntelligence

ShortVideoSeries

• WhatisEmotionalIntelligence?• DevelopingSelf-Awareness• DevelopingSelf-Regulation• DevelopingSelf-Motivation• DevelopingEmpathy• DevelopingEffectiveRelationships• EmotionalIQandDISC

Tryoutthesevideolessonsandmore!

Thousandsofvideosandunlimitedaccessforyouremployees.

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