Developing Students’ Communications Skills: What Does the...
Transcript of Developing Students’ Communications Skills: What Does the...
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Presented by:David Morganstein, VP
Westat
Developing Students’ Communications Skills: What Does the Workplace Need?
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Topics
• My motivation• In addition to statistical knowledge, what skills do
employers need from new graduates?• Communications
— Oral— Written
• Organizational skills• Leadership• Ethical principles
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Westat – 50th Anniversary
• Survey research, primarily government customers• 2000 employees at Rockville Headquarters• 10,000 temporary field staff
— In-person interviewing— Measurement, including testing— Phone interviewing
• Surveys• Case Control studies, Epidemiological studies, Clinical
trials
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Westat Statistical Group
• 65 MS & PhD statisticians• Authors, presenters, instructors• Areas of expertise:
— Survey Methodology – reducing total survey error— Sample Design/Selection, Weighting, Imputation, Variance
Estimation— Analysis – Multiple Regression, Survival Analysis, HLM,
Propensity Scores— Item Response Theory
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Why I’m Interested
• Westat— Director, Statistical Group— Consulted on Quality Improvement
• ASA• Special Faculty at the Joint Program for Survey
Methodology• GMU Statistics Dept. Advisory Board
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We assume…
• Graduates receive— Deep and broad statistical knowledge— Experience with relevant software— Experience solving statistical problems
• What else will they need in the workplace?— Can graduate programs provide these skills?— Should graduate programs provide these skills?
• We’ll explore only the 1st question— Leave the next two for other speakers
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What do Employers Need?
• Communications— Oral— Written
• Organizational skills• Leadership training• Ethical Principles
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10 Winning Qualities of Consultants (N. Ramakrishnan)1. Professionalism2. Time Management3. Judgment4. Team Player5. Good Communication
Skills
6. Expert Knowledge7. Good Listening Skills8. Roles and
Responsibilities9. Involve Other
Consultants10.Reputation
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Habit 5. (Stephen R. Covey)
• Seek first to understand, then to be understood• Communication is the most important skill in life
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Importance of Communication
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Written
Oral
Communication
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What Does Deming Have to Say About Communications?• From his 14 points
— Break down barriers between departments
• “A Lesser Category of Obstacles" includes
— Relying on technology to solve problems
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Tools for Improving Communications
• Agendas• Flowcharts and graphics
— A picture is worth 1,000 words
• Checklists & timelines• Outlines• First drafts• Feedback
— Dry run
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Various Levels of Communication
• Expert and those less knowledgeable— Meetings, reports, presentations
• Management and operations• Between two departments• Members of a team• Process to us• Presenter to audience• Author to readers
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Basic Communications Questions
• What are we trying to do?• What have we agreed to do? (and not do?)• What is due and when?• Who is responsible for what?
— What do I need from you?— What am I giving you?
• What’s the budget?
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Getting the Most from Meetings
• Make sure the right people are invited• Distribute an agenda• The balance of keeping on track while covering what
needs to be addressed• Follow-up with minutes
— “I thought we agreed on that before.”
• Summarize with action plans identifying responsibilities and schedules
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Who Should Attend a Meeting?
• Performance in a steel mill• Lots of down time• Maintenance staff not included• They had the answer
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Presentations
• Who is your audience and what is of interest to them?• Introduction and summary• Slides that are clear & readable
— Not crowded
• How do you get to Carnegie Hall?
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Written Products
• Who is your reader?• What are you willing to assume they know?• Use an advisor from inception• Use an outline• Read aloud
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Expert vs. Service
• Your best solution may not be what your client is requesting
• Paradox of what they want vs. what you think “is best”• When is it your responsibility to do what the clients
wants?— You can always propose options
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Pitfalls
• Not clarifying and communicating assumptions• Type III error - right answer to wrong question• Emperor’s new clothes• “If the only tool you have…”
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Ethical Principles
• Confidentiality & Privacy• Informed Consent
— IRB
• Conflicts of Interest• Objectivity, Impartiality• Professional Competence
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Summary
• Communications• Organizational skills• Leadership training• Ethical principles
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