Developing RemoteSocial and Health Care

Servicesin the City of Tampere

Innovation in Social Services

Tallinn 18.11.2015

Mia Vaelma

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Working for the City of Tampere since 1999

• Daycare & child protection

• Reception center for asylum seekers

• Project worker

• Planner Officer, Well-Being Technology Expert, Information Management Unit

Education

- Practical Nurse 1995, Councelor of Social Services 1998, Bachelor of Social Services 2001, Master of Social Services, Master’s Degree Programme in Well-Being Technology 2011, Ph.D 2015 -> 2019(?)

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Tampere• Population 223 400 (1/2015)

• Largest inland city in the Nordic countries

• One of the most rapidly developing regions in Finland

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Topics

• Well-being Technology Services 2015

• Trials 2015

• Evondos, Automatic medication administration & dispensing service

• Elisa, Telemetry

• Movendos, mCoach

• Caverion, House-specific fire extinguishing system

• Virtual Care (competitive tendering process on going)

• Service Design, Example from Tampere

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Well-Being Technology Services 2015

Information Management Unit

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• The need for the social and health care services will grow in the future

• We need to develope and enhance service processes

• We need to respond to the technological chances in the society and create a positive atmosphere for development

• The rapid technological change will continue and the productivity requirements will grow

• How to exploit new technology to increase productivity and adapt to mobile and digital lifestyles of our citizens?

• A lot of companies with lots of ideas, equipents, operating systems and all kind of services…

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Trends

• Project Portfolio Management procedure

• Improved management of projects as whole

• Strenghten the strategic management of the projects

• More effective projects, improved efficiency and better results for individual projects

• Projects are devided into thematic project portfolios (portfolio management groups, portfolio owners, procedures for management)

• Project Model Update

• Agile Developement Model

• Easier, faster

• Trials for 3-6 months

• The need or idea from the production (home care, institutional care…)

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Reforms 2015

Ketterää pienkehittämistä (kesto 3-6kk)

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• lähtötilanne• muutostarve• toive tilaajalta,

tuottajalta, teknologiafirmalta…

• lähtötilanne• muutostarve• toive tilaajalta,

tuottajalta, teknologiafirmalta…

• kevyt alkukartoitus ja suunnitelma

• resurssit• kustannus-hyöty• markkinatilannekartoitus

• kevyt alkukartoitus ja suunnitelma

• resurssit• kustannus-hyöty• markkinatilannekartoitus

• kevyt projekti- suunnitelma• tavoitteet, resurssit, roolit• Tieha: tietoturva, tietosuoja,

skaalautuvuus jatkossa, tekninen osaaminen, sopimus

• tuotanto: projektitiimi

• kevyt projekti- suunnitelma• tavoitteet, resurssit, roolit• Tieha: tietoturva, tietosuoja,

skaalautuvuus jatkossa, tekninen osaaminen, sopimus

• tuotanto: projektitiimi

• väliraportti• loppuraportti • seuranta tavoitteisiin /

resursseihin nähden

• väliraportti• loppuraportti • seuranta tavoitteisiin /

resursseihin nähden

• tarvittavat päätökset• tieha: koordinointi-

ryhmä• tilaaja/tuottaja

• tarvittavat päätökset• tieha: koordinointi-

ryhmä• tilaaja/tuottaja

• tarvittavat päätökset tehtyinä

• koekäyttö alkaa

• tarvittavat päätökset tehtyinä

• koekäyttö alkaa

• tarvittavat päätökset• kilpailutus • rahoitus• skalautuvuus

• tarvittavat päätökset• kilpailutus • rahoitus• skalautuvuus

Trials 2015

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Evondos® service

• Automatic medication administration & dispensing service

• Effective medical care, better health

• Independent life at home

• Improved patient safety

• Direct cost savings

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EVONDOS® E300 AUTOMATIC

MEDICINE DISPENSER

EVONDOS® TELECARE

SYSTEM

PREDISPENSED MEDICINE FROM

LOCAL PHARMACIES

Evondos® service

1 2 3

Progressive eHealth platform

Right medicine, right dosage, at the right time.

Existing Automated Dose Dispensing process (ADD).

24/7 visibility for care personnel and family members.

consists of three major elements

Evondos® automatic medicine dispensing service and progressive eHealth platform enable patients in need of long-term medical treatment to get the right medication at the right time and in the right doses. The service is targeted to patients with dementia, the elderly and other persons in home care.

04/21/23 12

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Elisa Telemetry

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Movendos coaching •Personal coach support and motivation between the meetings

•Motivation for the user and an efficient tool for the professional

•Real and sustained habit change by small daily steps

•Holistic, taylored task content from sports to nutrition, sleep, stress management and social relations

•Movendos coaching tasks are based on starting survey, individual motivation and life situation

•Enables both individual and group coaching

•Coaching by an individual coach or a professional team

•Applied for health coaching, rehabilitation, psychotherapy, mental coaching and career coaching

•Movendos mCoach tool can be used with any device with an internet browser

•In any questions, please contact: paula.makelainen@movendos.com

www.movendos.com/english.html

Coaching your journey

Movendos Coaching model – Personalized, motivating and holistic

MeetingMeeting MeetingMeeting MeetingMeeting

House-specific fire extinguishing system

• Together with a private company, the Tampere Regional Rescue Department has developed an automatic, portable fire extinguishing system for private homes.

• The fire extinguishing system is used to prevent a fire from becoming dangerous. This will minimise personal injuries and material damage.

• Safety• Improves the resident’s safety, particularly when the functional ability

has reduced or become limited

• Portability• Can be moved from one house to another and installed in another

house without a building permit

• Flexibility: The system is able to protect individual homes.

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• Ability to react• The sprinkler nozzle is triggered when the temperature in the house

reaches the temperature in which the nozzle has been calibrated to trigger (usually 68 degrees Celsius)

• The system operates for at least 30 minutes

• Automatic functions• The tank is automatically filled when the water level in the tank starts to

sink• The pressure booster pump of the system is connected to the electricity

network of a dwelling, before the line fuse of the dwelling

• Alarm• The alarm is automatically connected either to the on-call duty service

(taking place around the clock) or to the rescue department• The alarm takes place by means of a flow switch when the water is

running in the pipes

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Virtual Care• Interactive personalized services

• Doctor/nurse

• Weekly programmes

• Information on health, services and current issues

• Stimulating activities and gymnastic instructions

• Connection with relatives, Peer support

• Named Client Specialists are involved in developing the services and testing different devices at the pilot projects

• The savings in expenses which result for example from that

• people manage to live at home longer• the decrease in the visits by the emergency services• the diminish of loneliness and marginalization• with an active mind it is easier to manage everyday tasks at home

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Virtual Care: Objectives • Developing and improving the social and health care

services by utilizing wellbeing technology

• To improve the quality of life of the ageing population

• Supporting living independently at home

• Maintaining capacity for active life as long as possible and maintaining social contacts

• Ageing people want to be able to live independently at home with necessary services and to have the capacity to maintain social contacts.

• In the same way, it is in the interest of the provider of social and health services to save expenses by producing new kinds of services through the utilization of wellbeing technology.

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Feedback from the clients• The service is especially good for lonely people and for

disabled people

• Peer support &relatives

• It should be possible to use ones own device (tablet computer, smart phone) or to have the ”service packet”

• The device should be reliable and trustworthy

• Purchase service, bank service, regular sport activities

• 24/7 nurse service

• Integrated remote devices (blood pressure etc.)

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31.3.201522

Other visions

• Laitetori / ”Device Market”

• place where citizens can get information about well-being technology

• borrow devices

• Teknologialuotsi / ”Technology Guide”

• culture/music/sports

• ageing people guiding each others / peer support

• organised modell

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Service Design

Case Northeast Tampere

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The Northeast Service Area

Population by Age Groups

The Progress of the Service Model Work

Background information

summer-autumn 2014

Evening meeting with the residents

School of Linnainmaan

20.8.2014(80-90)

Evening meeting with the residents

School of Vehmainen & sports ground

24.4., 26.5., 18.11.(102)

Childrens parliament in

Kämmenniemi 13.11. & in

Linnainmaa 18.11. (38)

Meeting with authoritys working

in the area 12.11. ip

(19)

Meeting with NGO’s Järjestö-

tapaaminen12.11. (12)

Students from TAMK ,eeting

residents in the area

11/2014(167)

Meeting with young people

11/2014(113)

Students of Linnainmaa Schools

9-class were working on the visio of the Wellfaire Center 12/2014-1/2015

(65)

Work shops with the residents and the key

actors of the area 28.1., 4.2. ja 10.2., FuturesFit, report

(90)

Meetings with the Day care, Primary School and Youth

Service 17.3. (personnel, 42) ja

18.3 (residents, 46)

The report completed

3-4/2015, City Council Meeting &Decisions 18.5.

Stak

ehol

der s

Surv

eyRe

side

nts

Sessuins 16, Participants 774 Ideas Preparation and communication

Views from the participants:

-services and needs for services

-location and contents of Service Centers

-traffic and moving in the city

-e-services

-the need to do things together

Tarkastelun ajanjakso 08/2014 – 4/2015

Residents, Organizations, Associations, Business and Experts participating in the development

An Innovative Reform of the Services and the variety of Business Opportunities

Ari 17

Sisko 32

Paula 63

Aili 80

Which relevant things are

near and far away?

What kind of things

empower and which kind

of things makes loose

energy?

Concentration of Services:Community

Center/HouseLinnainmaa

House

Housing Services:

Service HomeJonokoti

• Peoples needs are the main target

• Analyzing the needs (similar/different) of the persons created

• Analyzing the service models at the same logic

• Prioritizing • Preparation of a road map with

explanation of the values • Implementation Models to be

chosen • Pilot developed into a concept

that combines end-user, the impact on services, implementation of the model and priorities

• Networking, innovative developing culture and strenghtening the communality

Kiitos!

mia.vaelma@tampere.fi

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