Business Support Organisation Twinning Programme

East Invest

Developing Partnership for SME Promotion

Objectives and areas covered

• Objective of the present twinning is to foster technical cooperation among the three business organizations involved, thus ensuring transfer of know-how in selected areas, thus developing long-term relationships.

• Services: - Methodologies for project formulation, getting acquainted with EU

procedures for acquisition of projects (grants, tenders)- Entrepreneurship development - Export promotion: activities in support of internationalization

• Quality Management - Improvement of quality system and internal procedures, procedures for

project formulation and acquisition, internal database management for project start-up

- EuropeAid and USAid benchmarking

Activity 2 - Review of existing procedures and practices

• Outcome: carried out a flowchart diagram analysis of USAid procedures based on actual FSMB practices based on project cycle (assessment, design, management, evaluation)

• Outcome: Assessment of FSMB internationalisation and entrepreneurship needs including support quality systems

Activity 3 - Study tour to Italy

One week study tour in Italy on training:• Project Cycle management: training acquisition of EU funds and procedures. Main

outcome included a joint Non State Actors proposal submitted jointly. Components A B C D

Phases Identification Design Implementation Evaluation

1

SourcesEuropeAid(website, PRAG)

EuropeAid and contracting authorities website: grants status, layout documents, multi annual programmes

PADOR and other administrative documents of the project

PRAG procedures in implementation phase (reports, audits)

EuropeAid case study, most significant change

2

Systems (internal procedures, flowcharts, quality system)

Flowchartidentificationdatabase sissi

Flowchart design grants, projects database, approval

Kick-off document, monitoring documents, flow chart start-up and execution

Capitalisation, followup

3 Project management

Grants meeting (analysis of calls)

Design, problemtree, logframe

Technical and financial monitoring, planning, reporting

LFA 5 evaluationcriteria

4 Project analysisGuidelines and layouts of project document

Concept note and full application design, budget, logframe

Technical and financial monitoring, planning, reporting, visibility

Experts evaluation, final evaluation

One week study tour in Italy on training:• Entrepreneurship and business planning

Employment market

Activity 4 – Study tour to Spain STEPS IN WHICH WE CAN HELP

Start

Planning

Accessto

markets

Business operations

Other interestingmarkets

InternationalizationKm 0

Exportation workshops

ENTER reports

Operational consulting – BONUS planMarket Developer

Internationalization plans

Legal adviceSeminars, courses …In

form

atio

n, A

dvic

e an

d Tr

aini

ng

Trade Missions Business meetings

Weekly newsletter NET

+ CashVAT refund service

Documentation service of foreign trade

Fore

ign

Prom

otio

nM

anag

emen

t Se

rvic

es

The objective: • Give an overview of technical and practical aspects of import and

export procedures.

Who can participate?• Entrepreneurs and professionals who want to receive

basic and practical knowledge in domain of the international trade.

• Companies with lack of experience in foreign trade.

How do we work?• Sessions designed for groups of 7 to 15 participants and held

monthly. Each participant receives a personalized report adapted to its product and selected market.

1) Kilometer 0 sessions

Activity 4 – Study tour to Spain

– MEETING ATTENDANCE:• Two hours long• Small groups of maximum 15 participants• Content: foreign trade basic documents, terms and

operations

– CUSTOM REPORT: Each participant receives a personalized report adapted to its product and selected market.

1) Kilometer 0 sessions

Activity 4 – Study tour to Spain

Activity 4 – Study tour to Spain Visits to companies

Incubator Zaragoza Activa, Covillasa, La Zaragozana, Frutas Mifra, San Valero, Manuel Sigura, Pastry,

Tereos Syral

Activity 5 - Follow-up measures implementation (FSMB improvement Plan)

• 1 Improvement plan defined for the next year implementation including:

• Information and communication: A new newsletter layout is introduced including new sections and links to the FSMB website.

• Internationalization: the km.0 on internationalization model is explored and a possible structure of adaptation to the FSMB services is outlined.

• Entrepreneurship/employment: to conduct for 10/15 would-be entrepreneurs a complete profiling based on the newly introduced model of the dowry system (tools: once upon a time, resources, prioritization, CV, attitude to business test). Services for orientation, job counseling (including matchmaking).

• APCT - Applied Project Cycle Training:– 2.1 Monitoring: research of past and current EU companies/Non-profit

organizations active in Armenia in last recent (5-7) years – 2.2 Quality: to introduce a basic quality system to keep of project evidence in the

different phases– 2.3 Proposal submission: another proposal submitted jointly (Formaper, FSMB,

Zaragoza)

Activity 6 - Exit strategy

• Improvement plan implementation (development of capacity and services) includes:Information and Communication

Month 3 Month 4

Start EndDec-12

Jan 2013 END of

Twinning

1

1.1

1.2

Asken, Gosia

Zaragoza CCI send editable format layout to FSMB

Develop a new newsletter layout including innovation on graphic and sections (ref Guidelines)

FSMB Improvement Plan

R1

Staff involvement

Brief report for inclusion in project twinning final report (FSMB)

Month 2

Sub- activityOutcomes and Reports

Duration

A new newsletter layout is introduced including new sections and links to the FSMB website.

Oct-12 Nov-12

Description of Activities and related Reports (R) / Outputs (O)

Name of staff

Month 1

Information and Communication

Activity

month 1 month 4

O1 Newsletter layout improved and introduced

1

Improvement plan implementation (development of capacity and services) includes:Applied Project Cycle Mgmt

Month 3 Month 4

Start EndDec-12

Jan 2013 END of

Twinning

2.1

2.2

2.3

O2.2O2.3

Project quality system introduced

Proposal submission: another proposal submitted jointly

One proposal submitted jointly

by Sept 2013

Quality: to introduce a basic quality system to keep of project evidence in the different phases

FSMB Improvement Plan

Staff involvement Month 2

O2.1

Sub- activityOutcomes and Reports

Duration

Monitoring: Research of past and current EU companies/Non profit organizations active in Armenia in last 5-7 years (ref Guidelines)

Oct-12 Nov-12

month1 month 12

Description of Activities and related Reports (R) / Outputs (O)

Name of staff

Month 1

Activity

2 Applied Project Cycle Mgmt

List of companies and non profit EU organisations produced and available to FSMB

R2 Brief report on inital findings with ref to 2.1 to be included in twinning final report

Activity 6 - Exit strategy

Month 3 Month 4

Start EndDec-12

Jan 2013 END of

Twinning

3.1

3.2

month 1

To conduct for 10/15 would-be entrepreneurs a complete profiling based on the newly introduced model of the dowry system

by Sept 2013

Formaper define the approach, simplify, review and send all documents tools introduced: once upon a time, resources, prioritization, CV, attitude to business test

FSMB Improvement Plan

Staff involvement Month 2

Sub- activityOutcomes and Reports

Duration

Oct-12 Nov-12

Description of Activities and related Reports (R) / Outputs (O)

Name of staff

Month 1

Activity

Entrepreneurship / employment

month 12

O3.1 Profiling of CVs and orientation services on employment provided

R3 Brief report on further timelines proposed to introduce tools to be included in twinning final report

Improvement plan implementation (development of capacity and services) includes:Entrepreneurship/employment

Activity 6 - Exit strategy

Month 3 Month 4

Start EndDec-12

Jan 2013 END of

Twinning

4.1

4.24.3

Draft model discussed with Armenia/Yerevan Chamber based on outcomes of demand assement and possible staff exchangeBrief report for inclusion in project twinning final report (FSMB)

Zaragoza CCI send export checklist applied in Km 0

Round table for demand assessment

by Sept 2013Internationalization services

month 1

O4.1

FSMB Improvement Plan

Staff involvement

R4

Month 2

Sub- activityOutcomes and Reports

Duration

Oct-12 Nov-12

Description of Activities and related Reports (R) / Outputs (O)

Name of staff

Month 1

Activity

The km.0 on internationalization model is explored and a possible structure of adaptation to the FSMB services is outlined.

month 9

Improvement plan implementation (development of capacity and services) includes:Internationalisation

Activity 6 - Exit strategy

Other facilities available from East Invest

• New Staff exchange programme for twinning follow-up

• EU experts visiting EaP countries• From 1 up to 4 weeks duration• Monthly deadlines for submission of applications

from December till March 2013

Contact details:Formaper FSMB Zaragoza CCI

Andrea Badalamenti

Project manager

Formaper - Milan Chamber of CommerceVia Santa Marta 1820123 Milan, ItalyTel: +39 02 8515 4459Fax: +39 02 8515 5793E-mail: andrea.badalamenti@mi.camcom.it

Gagik Poghossian

President

Foundation for small and Medium Businesses (FSMB)4 Tigran Mets Avenue, Yerevan, Republic of ArmeniaTel/Fax: +374 10 56 24 00E-Mail: g_poghossian@fsmb.am

Malgorzata Chylak

Project manager

Cámara de Comercio e Industria de Zaragoza, Spainmchylak@camarazaragoza.comTel: +34 976 30 61 61 (ext. 215)