Developing Local GovernementTurkish perspectives

Welcome• Integration EU• Interest for all partners• Results: factor in international relations

• Jean Eigeman

• Local government 1986 – 2006 (member of City-council, alderman, (dep.) mayor, secr.general regional cooperation, management VNG)

• Member of the Senate 2003 - (EU spokesman, foreign affairs, agriculture and sustainable development)

• Independent consultant (Senior-expert VNG International)

• Political Science (Amsterdam 1984)

• www.eigeman-id.nl

Developing Local GovernementTurkish perspectives

LOGO EAST in Turkey

Improving services delivery and responsiveness to citizens

Developing Local GovernementTurkish perspectives

Good local government• It minimises corruption, takes the views of minorities into account and ensures the voices of

the most vulnerable in society are heard in decision-making. It is responsive to present

and future needs of society

Developing Local GovernementTurkish perspectives

EU => governmental perspectives1. the nationale state and local government: ONE

public task2. continue the change

3. take care of:

Trust representationReliabilty institute (organisation)

Satisfaction public service

Developing Local GovernementTurkish perspectives

1. Modernizing the politics and administration of regional and local governments

2. Increasing the number and quality of such partnerships with regional and local governments

• exchange of experience• better indicators of measures

• better assistance

Developing Local GovernementTurkish perspectives

Public service, source of trust

Customer-oriented culture

•Awareness of multi dimensions of citizenship•Norms of service (time, costs, communication, accessibility, content)•Differences between products

Developing Local GovernementTurkish perspectives

Public service, source of trust

Local government as a PORTAL

•Look to citizens as a customer •Streamline, digitize•Steer to quality (panels, “customer”-research, visitation)