Developing Intercultural Competencefiles7.webydo.com/91/9185608/UploadedFiles/EC07D0BD-DDBD... ·...
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Developing Intercultural Competence
for Higher Education Faculty & Staff
Atlanta, GA January 26, 2013
Chris Cartwright, Ed.D. Intercultural Communication Institute
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Session Objec,ves
• Intercultural Competence • Development • Discussion & Prac,ce
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Intercultural Competency:
• A Mind set: Knowledge • A Heart set: Attitude • A Skill set: Abilities
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Confluence of Difference
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A Few Things We Know About Intercultural Competence: • Cultural
knowledge
• Cultural contact
• Reduction of stereotypes
• Language
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Developmental Model of Intercultural Sensitivity
Denial • Disinterest • Avoidance
Polariza,on • Defense • Reversal
Minimiza,on • Similarity • Universalism
Acceptance Adapta,on • Cogni,ve frame-‐shiEing
• Behavioral code-‐shiEing Monocultural
Mindset
Intercultural Mindset
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What Leads to Intercultural Competence?
• Intentional Design
• Balance
• Book End
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What Leads to Intercultural Competence?
• Depth of Immersion
• Training
• Curiosity & Cognitive Flexibility
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High Performing People
In Cross-cultural & Diverse Contexts
Relevant Operational Knowledge
Personal Competencies
Technical Expertise
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Learning
Self Management
Relationship
Intercultural Competence
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Films/books
Intercultural seminars
Intercultural exposure trips
Intercultural project teams
Intercultural task forces
Intercultural virtual teams
Lecture Self-study Cultural briefings
Role playing
Case analysis
Cultural assimilator training
Language training
Strategic intercultural travel
Intercultural assessment centers
Planned field experiences
Sophisticated simulations
Non-buffered expatriate assignments
High Potential for Remapping
Low
Degree of Experiential
Rigor
Number and Valence of Feedback Sources
High
High
Classroom
20%
Info exchange w/others
30%
Developmental Methodologies
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The Learning Style Inventory: Kolb’s experiential cycle
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Interculturalizing Education
Cognitive Styles
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Interculturalizing Education
Communication Styles
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Intercultural Training Templates • Culture • Perception • Language Use • Cultural Stereotypes • Nonverbal Communication • Communication Styles
• Value Contrasts • Problem-Solving • Intercultural Adaptation • Gender Issues • Culture Privilege • Contexts of Power
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Individual Development Requires: • Self-motivation • Ability and willingness to
learn and transform oneself
• Experiential learning and reflection
• Crucible experiences
• Challenging cross-cultural exposure
• Extracting and absorbing tacit knowledge
• Extensive practice
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What Can Universities Do? o? Provide & leverage experiences:
• Multicultural teams • Local cultural immersions • Study abroad & diverse
field work • Global/diverse projects &
sabbaticals • Mentors/coaches from
other cultures • Intercultural virtual team projects with foreign or
regional universities & agencies • Intercultural projects in foreign countries or with diverse
populations • Use of behavioral assessments • Use of pre and post assessment measures
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Perspective
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20
“There is wisdom in turning as often as possible from the familiar to the unfamiliar: it keeps the mind nimble, it kills prejudice, and it fosters humor.” -George Santayana, philosopher, (1863-1952)