Developing Global People ‐ Expanding Global Business...
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Confiden)al // Do Not Reproduce without prior wri8en permission from Neoris Prac)cal Visionaries Developing Global People ‐ Expanding Global Business English Program Jairo Fernandez April, 2009
Transcript of Developing Global People ‐ Expanding Global Business...
Confidential // Neoris 1Confiden)al//DoNotReproducewithoutpriorwri8enpermissionfromNeoris
Prac)calVisionaries
DevelopingGlobalPeople‐ExpandingGlobalBusinessEnglishProgramJairoFernandez
April,2009
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Agenda
WhoisNeoris
WhyIsEnglishImportantatNeoris?
NeorisDevelopmentPlaMorm
GlobalEnglishProgramImplementa)on: Process&Scope
Howwemeasuretheprogram’ssuccessandeffec)veness
Challenges
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WhoisNeoris
Neorisisa$300M,3,000‐professionalTechnologyServicesCompanywithglobalheadquarterslocatedinMiami,Florida,USA.
NeorisisCEMEX’stechnologyarmspin‐off.CEMEXisa$21Bglobalbuildingproductscompany‐secondlargestandfastestgrowingcompanyinitsindustry–growingorganicallyandthroughacquisi)onsintegratedbyNeoris.
AccordingtoIDC,Neorisisthesecond‐largestITconsul)ngandsystemsintegra)oncompanyinLa)nAmericaandthefirstoneinMexico.
NeorisisoneoftheleadersinNearshoreOutsourcing,withTechnologyCentersin:
Monterrey(Mx)
Culiacan(Mx)
Rosario(Ar)
BuenosAires(Ar) SantaFe(Ar) SaoPaulo(Br)
RiodeJaneiro(Br) Budapest(Hr) Madrid(Sp)
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WhoisNeoris–GeographicalCoverage
MajorityownedbyCEMEX(NYSE:CX);RevenuesofUS$21Billion
Significantaccomplishmentofgrowth:
2ndonITconsul)nginLa)nAmerica
LargestITconsultancyinMexico
BestITServiceProviderinLa)nAmerica,GlobalServices100
BestNearshoreOutsourcingCompanyfromLa)nAmerica,Brown‐WilsonBlackBook
RapidlyincreasingpresenceinNorthAmericaandEurope
A Business and IT Consulting Company with a Global Footprint
Neoris Offices Neoris Solution Centers
NearshoreOutsourcingSolu)onCenters:Culiacan,Monterrey,BuenosAiresandSantaFeandexpansionforEMEAwithacenterinBudapest
SAPCentersofExper)se(COE):BuenosAires,Monterrey,Ra)ngen,SaoPaulo
R&DCenters:MadridandMiami+
Other Emerging Markets
Argen=na(BuenosAires,Rosario,SantaFe,SanNicolas,Rojas)
Brazil(RiodeJaneiro&SaoPaulo)
Chile(San)ago)
Colombia(Bogotá)
Hungary(Budapest)
Mexico(Culiacan,Monterrey&MexicoDF)
USA(Miami&Dallas‐FortWorth)
Spain(Madrid&Barcelona)
UnitedArabEmirates(Dubai)
*IDC Latin America Semi-annual IT Services Tracker, 2007
Poland, El Salvador, Trinidad and Tobago, Guatemala, France, UK, Germany, Dubai, Morocco
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WhoisNeoris–ServicesOffering
SAPPractice
Value
TCO
ConsultingSystemsIntegration
AMSOutsourcing
• CompanyGovernance• ProcessInnova)on• SupplyChainManagement
• CustomerRela)onshipManagement• ProductLifecycleManagement• BusinessProcessManagement• BusinessIntelligence• Portal&KnowledgeManagement• RiskManagementandCompliance
• ChangeManagement&PMO
• Applica)onsManagedServices• NearshoreDevelopment• Hos)ngServices• Applica)onPerformance• Applica)onMonitoring• Patching&Upgrades• Archiving• Tes)ng&QualityAssurance
• mySAPERP• mySAPBusinessSuite• SAPNetWeaver
• SAPBusinessSolu)ons&Enterpriseapplica)ons• EventManagement• CompositeApplica)ons• SOA–ESAArchitecture• MobileTechnology• Iden)tyManagement
• Track&TraceTechnology
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WhoisNeoris–AnalystRecogni)onsNeorishasgainedawardsandrecogni)onfromthetopAnalystFirms
• “NeorisisoneofthelargestNearshorecompaniesintheITServicesspace.”
• “WebelieveNearshorecapabili)esareanimportantpieceofthepuzzleforIndianoffshorevendors.NearshorepureplayslikeNeorisshouldcon)nuetothriveinthisenvironment.”
• BestrankedNearshoreOutsourcingplayerfromLa)nAmerica
• “OneofthefastestgrowingITvendorsglobally,Neoris,basedinMiamiservestheLa)nAmericanregionandisconver)ngprospec)vebusinessintheUSandEuropewithclientspraisingITcapabili)esandtransforma)onapproaches.”
• Top10BestPerformingGlobalITOutsourcingServiceProvider,GlobalServices100
• BestfromLa)nAmerica
• “UsingNeorisforNearshoredeliveryhassomepoten)aladvantagesforNorthAmericanclients.”
• “ThesignificantpresenceNeorishasinSpanish‐speakingcountriesmakesituniqueinitsIbero‐Americanpresence.”
• “IDCrankedNeorisasthesecond‐largestITconsul)ngfirminLa)nAmerica,andthelargestinMexico.”
• “NeorisisLa)nAmerica'slargestna)ve‐borneITconsultancy.”
• “Mexico’sCEMEXsubsidiary,NeorisisemergingasaLa)nAmericancontender.”
• “MexicoisalreadywellestablishedasaNearshoredes)na)onduetoeffortsbyleadingproviders.”
• “Agrowingnumberofsuppliersandoffshoreclientsareembracingthecountry[Argen)na],luredbyitscombina)onoflowcostsandmoderatescale.”
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WhoisNeoris‐SelectedClientsList
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WhyisEnglishimportantatNeoris?
NEORISis:
AGlobalcompany
AnimportantplayerintheNearshoreoutsourcingarena
EnglishistheofficialBusinessLanguage
Englishopensmorebusinessopportuni)esintheGlobalMarket
Englishbecomesapre‐requisiteforcareeradvancement
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NeorisDevelopmentPlaKorm
Posi=ons
CareerPath
SoLwareDevelopment
Architecture
BusinessConsul=ng
ManagedServices
BusinessSupport
SystemIntegra=onConsul=ng
BusinessManagement
Tracks
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NeorisDevelopmentPlaKorm
Assignments
SozSkillsTraining.GlobalEnglish
FormalTraining&OnTheJobTraining
Ac=vi=es
TransferableSkills
TechnicalSkills
IndividualDevelopment
Plan
JobProfile
Employee’sProfile
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GlobalEnglishProgram
Neoris’Needs:
ToImproveoverallEnglishskills,especiallyinSpanish/Portuguesespeakingcountries(i.e.:Argen)na,Brazil,Chile,Colombia,Mexico&Spain)
GlobalTraining
Standardiza)on&Flexibility
Toolstoprac)cethelanguage
WithGlobalEnglish,NeorisemployeesdevelopandstrengthentheirEnglishlanguageskills,thusensuringtheycanperforminaglobalmarket.
Weofferastandardizedprogramthatprovidesequallearningopportuni)estoallouremployees,ineveryNeorisofficearoundtheglobe.
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PhaseIII(2009)
GlobalEnglishUsers
PhaseII(2008)
NeorisGlobalLaunch
(allemployees)
GlobalEnglishProgramImplementa=on/Scope
PhaseI(2007)
FocalGroupsbyCountry(Pilot)
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GlobalEnglishProgramImplementa=onProcess
PhaseIIIConsolida=on
PhaseIIGlobalRollOut
PhaseIFocalGroups
1. LaunchGlobally(La)n‐Americanoffices)
2. Global&Localreinforcement• Opera)on• Communica)on• Orienta)on&Support
3. Followupandreport
4. Communicatesuccessstories
1. GlobalSa)sfac)onSurvey(internal)
2. Planandexecutecommunica)ononspecificGlobalEnglishtools(accordingtodemand):
• Tooldemos• FlashTips
1. Global&Localreinforcement
2. Followupandreport
1. Selectagroupineachcountry
2. LaunchPilots
3. Supportandstabilize
4. Reinforcecommunica)on(generalprogramtools)
5. Followupandreport
6. Adjustments:opera)onandcommunica)on
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GlobalEnglishProgramImplementa=onProcess
LocalRole
CorporateRole
JointEffort
(Synergy)
GlobalEnglishImplementa=on
Program
Plan&Execute
Customizeaccordingtolocalneeds
LocalDataBaseManagement
Followup&Report
GlobalCoordina)on&Administra)on
SupportforLocalRole:Training&Counseling
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Measuringprogram'ssuccess&effec=veness
LevelImprovement:numberofac)vi)es(courses)completedbytheuserand)mespentwithinthetool.
Interac)onwithforeignclients,partners,suppliers,coworkersandcolleagues(especiallyfromUSA)inwhichEnglishskillsarerequired.
Levelofsa)sfac)onofstudents.
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UserSa=sfac=onIndex(internalsurvey)
Morethan70%‐75%ofuserssayGlobalEnglishmeets/exceedstheirexpecta)onson:
Listening comprehension
Grammar
Vocabulary
Verbal Skills
Pronunciation
Writing
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UserDistribu=onbyCountry
TotalNeorisEmployeesinGlobalEnglish:1,292
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Challenges
Paradigm:La)n‐AmericanCulturelearningstylepreferences(percep)ons)
“LedInstructorTraining(LIT)ismoreeffec8veandfasterthantheWebBasedTraining(WBT)“
Addi)onalTrackingReportsneededtodeterminewhatothertoolsarebeingused:Forexample,Whataretheusersdoingintheprogramwhennotcomple8ngac8vi8esandcourses?
COST(?)
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CostSavings
GlobalEnglishLicense(WBT)
+NeorisInternalOpera=on
LedInstructorTraining
ServiceVs.
+50%SavingswithWBT
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GlobalEnglish:KeySuccessFactors
Execu)veandManagementengagement
CloseandFrequentu)liza)onfollowup
InternalOngoingAdver)sementCampaign
